Date post: | 30-Dec-2015 |
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““SA labour practice has a rigorous set of procedures which can SA labour practice has a rigorous set of procedures which can become so long and involved that it can take hundreds of man-become so long and involved that it can take hundreds of man-hours and cost business thousands of Rands just to fire hours and cost business thousands of Rands just to fire someone.”someone.”
-Andrew Levy
ComplianceCompliance Processes must be micro - Processes must be micro -
managed managed Time consumingTime consuming OnerousOnerous Costly Costly
Procedures Procedures Extensive Extensive
documentationdocumentation Time limitationsTime limitations Formal meetingsFormal meetings Many participantsMany participants
Legislation & Legislation &
RegulationsRegulations ComplexComplex Expanding Expanding General lack of General lack of
knowledgeknowledge
South African labour relations challenge South African labour relations challenge
Substantivecompliance & fairness
Proceduralcompliance
Streamlined processes
Accurate and timely Information
Compliant and Consistent
decisions
Managing decisions & resultant tasks
across the enterprise
Manual and disjointed
Labour Relations processes
Extracting Labour Relations information,
analytics,exceptions & trends
The Key Issues The Key Issues
Introducing our solution --Introducing our solution -- er NAVIGATOR
An enterprise wide process and knowledge management system for the entire labour relations environment
A web-based solution meaning no new software is required eliminating installation and compatibility issues.
Collaborative framework linking all participants in labour relations processes.
Combining knowledge management and decision support tools with workflow technology, ensuring processes are resource efficient, adaptable and produces the desired results
Key componentsKey components
Customised single platform
Structure of the systemStructure of the system
These make up your customised code of conduct -- the framework to manage enterprise wide labour relations
Labour relations practice comprises legislation,industry practice and your custom business codes and rules
Knowledge management, content management as well as decision support functionality enable labour relations processes to align to yourcode of conduct
Labour relations processes are automated via the workflow technology – enabling procedural compliance
IR department
Company divisions
Group companies
Executives
External consultants
Process participants
Custom singleLabour Relations
platform
One platform -- facilitating all role players
Case file initiated by complainant
Employee & Transgression
Codes, rules, definitions, process paths
Employee History
Company history
Case Law
Knowledge Management –Push technologyPushes information tothe user
Decision Support-Moves process along various stages facilitating correct decision
Case File
Investigator
Case File
System Suggestions & Decision
Case FileCase File
Framing allegations
Approver
Action the decision -- moves process across process roles Knowledge management, Decision support & Workflow
Case File
Case File
Coordinator
Invites participants and confirms enquiries/meetings
Generates auto populated documents
Schedules meetings/enquiries inadherence to time parameters
Chairman/Company representative
Case File
Meetings/Enquiries
Coordinator/Manager
Case File
Issues action
The seamless integration of people, knowledgeand content in an electronic workflow format
Inserts results, attachesdocumentation & evidence
Case management
Misconduct Incapacity
CCMA
IR Processes handled by the system
Internal processes
External processes
The complete enterprise wide management solutionThe complete enterprise wide management solution
Tell me about Tell me about ER ER NAVIGATORNAVIGATOR
Single platform
Developed for SA
Suits any size
companyHandles all corporate structures
– multiple companies, branches
and divisions
Individual solutions are
customised to clients needs
Incorporates your
custom business
codes and rules
Upload/download
data from HRIS
Web based,
centrally hosted only
requiring internet
access and browser
Accessed from any
browser anywhere
facilitating geographically
spread organisations
Provides robust
productivity and
management tools
Allows for rapid
deployment and fast
learning curve for users
Ease of use and superior
end user experience.
The complete enterprise wide management solutionThe complete enterprise wide management solution
Practically what er NAVIGATOR do ?
Eliminates guess work
and manual paper
chase routines
Enables compliance
and consistency
while providing an
audit trailReduces business risk,
through reliability and
quality
Manages complex
processes.
Assembles case files with
paper trail and information
HR staff can delegate
to line but still
maintain control
Automates Labour relations
process work flows by
routing tasks and
information based on
company rules and
legislation to appropriate
users for input and decision
Delivers instant insight into
company wide data, from
high level snapshots to
granular detail
CFO HR EXECUTIVE CEO
BOTTOM LINE IMPACT
INCREASED PRODUCTIVITY
STRATEGIC FOCUS
VA
LU
E
RISK AVOIDANCE
COSTREDUCTION
STREAMLINED PROCESSES
COMPLIANTCONSISTENTLABOUR RELATIONS
DETAILEDINSIGHTS
VALUE PROPOSITIONVALUE PROPOSITION
QUANTIFICATION OF VALUE QUANTIFICATION OF VALUE
Technology
Social Reporting
Administration
Compliance
Value
Compliance Compliance Rules & Regulations and Rules & Regulations and
company policy are built into company policy are built into
processesprocesses Risk Mitigation via forced Risk Mitigation via forced
adherence to time periods and adherence to time periods and
process parameters process parameters Automatic population and Automatic population and
storage of documents, notices, storage of documents, notices,
forms. Storage of evidenceforms. Storage of evidence Prompts actions to be taken Prompts actions to be taken
when required by relevant partywhen required by relevant party Can be linked to HR or Can be linked to HR or
professional advisors (as professional advisors (as
required)required) Centrally update Centrally update
rules,documents – changes in rules,documents – changes in
legislationlegislation
Administration Administration Processes are predefined and Processes are predefined and
standardised standardised Push technology – ensures Push technology – ensures
relevant info is made available relevant info is made available
to users as and when requiredto users as and when required Central management of Central management of
divisions, groups, companies divisions, groups, companies Improves speed and Improves speed and
productivity productivity Improves efficiency, handles Improves efficiency, handles
complexities, ensuring qualitycomplexities, ensuring quality Frees up personnel to Frees up personnel to
concentrate on other HR issuesconcentrate on other HR issues Handles volumes of cases Handles volumes of cases
consistently and reliablyconsistently and reliably No manual paper chase No manual paper chase
routines routines
Reporting Reporting Generate reports at a click of Generate reports at a click of
a button – all the data captured a button – all the data captured
when running the process is when running the process is
available for reporting – no time available for reporting – no time
expended to collate information expended to collate information
and prepare reportsand prepare reports Customisable – insights into Customisable – insights into
processes, employees, processes, employees,
managers transgressions & managers transgressions &
resultsresults View dashboards and real time View dashboards and real time
snapshots snapshots Gain visibility into critical Gain visibility into critical
process data such as process data such as
exceptions, variances & trendsexceptions, variances & trends Easily identify problem areasEasily identify problem areas
Social Social All employees are treated fairly All employees are treated fairly
and consistently – Better and consistently – Better
working environmentworking environment
Technology Technology Access leading edge technology Access leading edge technology
which provides advantages for which provides advantages for
complex, people intensive and complex, people intensive and
manual processesmanual processes
Code of Conduct
Framework tomanage andcustomise LRinfrastructure
Case ManagementProcesses tracked through all stages
ensuring integrity ofprocess and decision
Document, Transcript &
Evidence attachments
Documentation& KnowledgeManagementCollaboratively
managescontent using a
common repository
Communication ManagementAction and autoreminder emails.Process notes,
meeting facilitation
SearchableKnowledge
Base
Compliance &Consistency
Tools, information &suggestions to identify correct
process and action
Action and Process Audit Trail
Stores process stagedetail and action
history per process
All StructuresAccommodates all company, group
& divisional process structures –Including
Electronic Link to external consultant
CustomisationLR processes tailored
to your needs by incorporating business
rules, HR docs, company structure
Legislation & branding
Process History
Displays employee process history atrelevant stages
facilitating decisions
ReportingDashboards – real timesnapshots. Standard& customisable reports-processes, employees
management,trends, exceptions, variances,& results
Workflow AutomationRoutes tasks to
applicable personnelbased on business rules for action.
Includes approvals
Process DocumentationAuto form creation
population &storage at various
process stages
User Access Security
Role based andCustomisable. limit or include
functions, activitiesor viewing rights
Key FeaturesKey Features
Low CostLow Cost
Low RiskLow Risk
High ReturnHigh Return
Low total cost of ownershipEase of quantification & no hidden costs
No change managementNo software implementation issues
High ROIQuick payback