Compliance Training Resources

Compliance Training Resources

GRC Solutions Compliance Services for Financial Institutions

As at May 2021

Provides analyticsM a n a g e r s c a n a c c e s s a wide range of analytics and visualisations to identify what and how their staff learn, to each click and second.

Reduces staff pushback

Staf f wi l l complain about training that doesn’t account for what they already know. Salt can bypass content in which learners demonstrate proficiency.

Saves timeLearners can focus on their knowledge gaps and extend their learning, rather than revisit the same material year in, year out.

Companies can save the time and money it takes for staff to complete training.

BENEFITS OF SALT

TURN COMPLIANCE OBLIGATIONS INTO ENGAGING LEARNING Salt offers a unique training solution. Our sophisticated system personalises e-learning courses to match an employee’s knowledge. Prior learning is established through a pre-assessment which determines a learner’s knowledge gaps.

Once complete, employees are presented with personalised training that discusses information they don’t yet know – not what they already do know.

This adaptive function can be switched on or off, depending on what stage in the training cycle the organisation is. The choice is yours.

Mobile responsiveCourses automatically resize

to any desktop, tablet or smartphone (web, iOS, Android).

Make quick editsThe light editing feature enables

clients to apply small changes to content quickly, easily and

cheaply.

Switch between languagesLearners can switch between different languages as they

proceed through the training.

Content is updated in real timeto your LMS

Learners only complete what they

don’t knowand skip what they do know

Expanded suite of dynamic analytics

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strengths

HOW SALT®

WORKS

GRC Solutions’ team develops off-the-shelf courses. We can also work with you to develop custom courses to suit your organisation.

We handle legislative updates and refresh content regularly. The publishing is seamless.

WE CAN HELP

Salt is a learning content management system that can be used to develop and deliver e-learning with sleek, modern designs.

It connects easily to any SCORM1.2 compliant learning management systems (LMS), including Saba, CornerStone,

SumTotal, Net Dimensions, Litmos, Docebo and Successfactors.

Version control is automatic, so you never have to worry about losing published content.

The analytics tool keeps your data private and anonymous to everyone except your chosen administrators. It relies on de-

identified course activity data only (eg LMS:1234), without storing or collecting identifiable user information on the system.

Progress, scores and completion data are sent back to the LMS.

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Topics Covered• Introducing money laundering and terrorism financing• Australia’s AML/CTF laws• AML Regulation in Australia• The importance of compliance

Topics Covered• How money is laundered• Terrorism finance process

Topics Covered• Customer due diligence• Special customer types• Sanctions laws• Record keeping

Topics Covered• Ongoing customer due diligence and transaction monitoring• When to carry out enhanced customer due diligence• Keeping KYC information up to date

Topics Covered• Enrolment with AUSTRAC and the annual compliance report• The AML/CTF Program and ML/TF risk assessments• Employee due diligence and risk awareness training• Role of the AML/CTF Compliance Officer and review of the mutual banking sector

Topics Covered• Reporting - an overview• Suspicious matter and threshold transaction reporting• International funds transfer instruction reports

AML/CTF Training Module

Module 1: Introducing AML/CTF

Module 2: ML/TF Methodologies

Module 3: Customer due diligence

Module 4: Ongoing customer monitoring

Module 6: AML/CTF for managers

Module 5: Reporting to AUSTRAC

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Topics Covered• define bribery and corruption• explain where bribery can occur• discuss the laws prohibiting the bribery of public officials• explain private sector bribery and false accounting• outline domestic and international regimes penalising bribery

Topics Covered• describe the offence of offering or receiving corrupt benefits• highlight the risks of offering, promising or causing a bribe• distinguish bribes and corrupt benefits from bona fide gifts• explain what to do if you are offered a bribe• outline the consequences of corrupt conduct

Topics Covered• Identify foreign public officials• Explain the offence of foreign bribery• Describe the scope of the foreign bribery offence• Explain the exemptions to foreign bribery• Outline international anti-corruption measures

Topics Covered• explain why bribery risk management is important• describe red flags and bribery risk indicators• outline the key elements of risk management strategy• discuss how foreign bribery can be monitored and reported• explain the offence of failing to prevent bribery

Anti-Bribery and Corruption

Module 1: Introducing bribery and corruption (all employees)

Module 2: Soliciting and receiving bribes (all employees)

Module 3: Working with other countries (employees doing business overseas)

Module 4: Advanced anti-bribery and corruption (managers)

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Topics Covered• identify the potential risks• describe high risk times/activities • recognise the importance of remaining alert • explain what to do during and after a robbery • discuss the importance of handling trauma

Topics Covered• The different roles of regulators in the banking sector• The functions of the five key banking regulators in the banking sector

Topics Covered• define the crime triangle• explain situational crime prevention • discuss the importance of staff training• outline standard operating procedures for cash management • explain the importance of opening and closing procedures and keeping SOPs on a

need-to-know basis

Topics Covered• The key corporate elements of the banking business model• The key consumer protections applying to the banking business• The types of banks operating in Australia

Module 1: Risk awareness and reduction

Module 1: Key Regulators

Module 2: Risk reduction at a management level

Module 2: The Banking Business

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Armed Robbery Awareness

Basics of Banking


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BTopics Covered• The key steps when onboarding a customer• Assisting a customer to choose products and services that match their needs

Topics Covered• An overview of the customer relationship• How to build customer rapport• The differences between in-person, telephone and on-line customer interactions

Topics Covered• The key players in the financial sector• How each of these interacts with ADIs

Topics Covered• Some tactics for dealing with difficult customers• Dealing with customer complaints

Module 3: Customer On-Boarding

Module 5: Dealing with Customers

Module 4: Key Players in the Financial Services Sector

Module 6: How to Support Challenging Customers

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Topics Covered• What is the Banking Executive Accountability Regime and its purpose?• How your organisation will be held accountable as a whole• Your organisation’s key personnel obligations• Specific accountable persons’ accountability obligations

Topics Covered• In what circumstances is it necessary to communicate with APRA?• Requirements relating to executives’ variable remuneration • Standards of conduct

Module 1: Introducing the BEAR

Module 2: BEAR: Reporting, Remuneration and Conduct

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BEAR Essentials Training


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Topics Covered• Define key terms• Show how CRS reduces tax evasion• Identify the difference between tax residency and migration residency • List steps to take when opening an account • Spot changes in tax residency

Introduction to the Common Reporting Standard

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Common Reporting Standard Training

Topics Covered• Why we have a structured complaints-handling process• What we mean by a “complaint”• Who can make a complaint• Dealing with complaints• The complaints process• Timeframes for dealing with complaints• The feedback loop• Unresolved complaints and the role of the EDR Scheme

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Complaints Handling Training Module

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Credit Reporting

Topics Covered• The credit reporting system• Credit reporting bodies • Credit references from other credit providers Target audience: Collections and Lending staff; Recommended for all customer-facing staff

Module 1: Introduction to the Credit Reporting System

15Topics Covered• Sources of information• Procedures for listing a default on a CRB • What is required to list a serious credit infringement on a CRB

Target audience: Collections staff

Module 2: Credit Reporting and Collections

15Topics Covered• Introduction to comprehensive credit reporting• CRB data sets • Participation levels• Credit Score

Target audience: Collections and Lending staff; Recommended for Managers and Team Leaders in customer-facing areas

Module 3: Introduction to Comprehensive Credit Reporting


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Target audience: Managers and Team Leaders in customer-facing areas; Escalation and complaint handling teams

NOTE: See also our Privacy Training.

Module 4: Handling Privacy Complaints

Topics CoveredThis module showcases the Code to general staff, thereby assisting subscribing institutions to meet the COBCOP training requirement. The module focuses on each of the Code’s 10 Key Principles and how these should be put into practice. It includes a number of realistic examples demonstrating the application of the Key Principles in day-to-day situations encountered by staff.

Topics Covered• An overview of the direct debit system.• Dealing with cancellation requests.• Dealing with complaints that a direct debit is unauthorised or irregular.

COBCOP Training

COBCOP Direct Debit Training

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Customer Owned Banking Code Of Practice Training

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Available for purchase separately or is bundled with the Customer Types Training (see previous)This Ready Reckoner provides a table for staff to use when customers are opening new accounts. It outlines the features that indicate what sort of customer they are dealing with.

Ready Reckoner for Types of Entities

Topics CoveredThis series of five computer-based training modules aims to help train frontline staff to recognise different customer types at the time they open an account.The package also includes the Ready Reckoner for Types of Entities - see below

Module 1: Individual Accounts: covering individuals, joint accounts, sole traders, partnership, agents, deceased accounts, children’s accounts and business names

Module 2: Company Accounts: covering proprietary, public and foreign companies

Module 3: Co-operative and Association Accounts: covering registered co-operatives, incorporated associations and unincorporated associations

Module 4: Trust Accounts: covering informal trusts, formal trusts, statutory trusts, professional trusts and trust accounts linked to superannuation and managed investments

Module 5: Government Accounts + Final Quiz: covering Commonwealth, State and Territory governments, including their agencies and authorities, as well as foreign government bodies. At the end of this module there is a quiz that requires participants to draw on the knowledge from all five modules

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Topics Covered• define cyber security• explain how personal responsibility relates to cyber security• identify the security concerns caused by shoulder surfing• describe how malware works• highlight the dangers of social engineering, tailgating and phishing

Topics Covered• identify key strategies for desktop security• describe essential tips on using passwords and encryptions• highlight the cyber security concerns around internet use• explain how to protect work email accounts from cyber-attacks• outline what to do if an incident occurs

Topics Covered• outline the cyber security concerns associated with working remotely• identify ways to protect data stored on mobile devices• highlight the data breaches associated with social media• describe the requirements for collecting credit cardholder data under PCI DSS• explain potential data breaches associated with paying by credit card

Cybersecurity

Module 1: Introduction to cyber security

Module 2: Protecting work information

Module 3: At work, home and offsite

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ePayments Code Training Module Package

Topics Covered• Introducing the ePayments Code • Applying the Code: When a security breach is reported • Applying the Code: In other circumstances

Topics Covered• Terminology• Definition of “mistaken internet payment”• Obligations of Sending ADI• Procedures of Receiving ADI• Other measures addressing mistaken internet payments

Topics Covered• Overview of disputed transactions• Where account holder is not liable• Where account holder has full liability• Where account holder has limited liability

Module 1: Introduction to ePayments

Module 3: Mistaken ePayments

Module 2: Disputed ePayments

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Topics Covered• What FATCA is• The indicators that show a US link on an account• The steps required when you identify indicators of a US link on an account

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FATCA - US Indicia Training Module


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Topics Covered• how financial services are regulated in the banking sector

Topics Covered• Explain the main types of basic deposit products in Australia• Outline how Australian basic deposit products are regulated

Topics Covered• Give a simple definition of advice• Explain the difference between factual information and advice• Identify the two categories of financial advice• Explain how to ensure advice you give is only general advice

Module 1: Regulation of financial services

Module 2: Basic deposit products and non-cash payment facilities

Module 3: Introduction to financial advice

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Financial Services Tier 2 Training Module Package

Topics Covered• List the elements of the best interests duty.• Identify the subject matter and scope of the advice the customer is seeking.• List the steps required to identify the customer’s relevant circumstances.• Describe situations where you must warn a customer that advice is based on• incomplete or inaccurate information

Module 4: Providing personal advice

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Topics Covered• Defining fraud• Types of fraud• The risk of fraud to your organisation• Who commits fraud• Consequences of committing fraud

Topics Covered• explain the role of an adviser• how to establish rapport - apply a range of interpersonal and communication skills• list the key things you should know about all financial products• present solutions and deal with customer objections in an effective, consultative way• confirm a customer’s agreement to your proposed solution

Topics Covered• Explain the main types of electronic non-cash payments in Australia• Outline how Australian electronic non-cash payments are regulated

* The assessment task for this module employs a downloadable workbook.

Module 1: Introduction to fraud

Module 5: Advising – Skills and techniques

Module 6: Electronic non-cash payments

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Fraud Awareness for Financial Services

Financial Services Tier 2 Training Module Package (continued)


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Topics Covered• Red flags of internal fraud• Accounts payable frauds• Sales and inventory frauds• Payroll and expense account frauds

Module 2: Internal Fraud

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Topics Covered• The dangers external fraud poses to a financial services business• Identifying and responding to the various types of loan fraud• The typologies of online payments fraud• Cheque fraud, card fraud, and fraud issues related to the New Payments Platform• Non-banking types of external fraud

Topics Covered• Defining identity fraud• Common identity theft techniques• Minimise the risk of your identity being stolen• How to protect customers from identity fraud• What to do if identity fraud occurs

Topics Covered• Elements of a fraud risk management framework• Ways to build fraud awareness• Fraud prevention methods• Elements of a fraud detection and reporting program• Elements of a fraud response system

Module 3: External Fraud

Module 4: Identity Fraud

Module 5: Fraud Risk Management

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Topics Covered• The nature and behaviour of risk• Risk Awareness • The risk lifecycle – what we call the Risk Story• The different types of controls and their role in minimising risk• The types of risks usually faced by financial institutions

Topics Covered• The Risk Management process as defined by ISO 31000 • The Risk Management Tools and their practical application to Business Processes

Topics Covered• The aims and objectives of the Risk Management process within an organisation• The key components involved in the Risk Management process• The lifecycle of Risk, this time illustrated by the Risk Funnel chart• The 3 Lines of Defence Model• The various Risk Management Standards and methodologies used globally

Module 1: The nature and types of risk

Module 3: The Risk Management Process

Module 2: Risk Management, Frameworks and Standards

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Topics Covered• What is modern slavery?• How often modern slavery occurs in supply chains• How organisations may be unknowingly involved in modern slavery• How organisations can eliminate their involvement in modern slavery

Topics Covered• Which entities are subject to the Australia-wide modern slavery laws• The scope of the modern slavery reporting requirement• Why organisatons need to prepare modern slavery statements• Material to be included in modern slavery statements

Topics Covered• Where modern slavery occurs in supply chains• The consequences for organisations of modern slavery occurring in their supply chains• The ongoing challenges for organisations where modern slavery occurs in their supply

chains• How the use of modern slavery in supply chains can best be prevented

Module 1: Introduction to the prevention of modern slavery

Module 3: Australia-wide modern slavery laws

Module 2: Preventing the use of modern slavery in supply chains

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Topics Covered• decide whether a loan is regulated as consumer credit• list the common types of loan products available• outline the general features of loans• how loans can be secured by a mortgage• list common related insurance products

Topics Covered• describe marketing of credit and sale activities• explain Responsible Lending Obligations• discuss credit contracts (both form and content)• describe pre-contractual disclosures• explain the importance of checking borrower understanding and free choice

Topics Covered• describe the sources of consumer lending regulation in Australia• describe ASIC’s role as the credit consumer protection regulator• describe the consequences of non-compliance• describe consumer lending licensing and the general obligations of licensees

Module 1: Key Concepts, Products and Features

Module 3: Forming a Consumer Loan

Module 2: Consumer Lending Regulation Overview

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National Credit Code TrainingCourse 1 - Consumer Lending Regulation Training


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Topics Covered• how a mortgage works• what can a mortgage secure?• the steps involved in taking a mortgage

Topics Covered• the legal disclosures to the proposed guarantor• ensuring guarantor understanding and free choice• execution of the guarantee

Topics Covered• mortgaged property insurance (MPI)• lenders mortgage insurance (LMI)• consumer credit insurance (CCI)

Topics Covered• identify the Responsible Lending Obligation (RLO) to make reasonable inquiries about the

borrower’s requirements and objectives• discuss the RLO to make reasonable inquiries about the borrower’s financial situation• recognise the RLO to take reasonable steps to verify the borrower’s financial situation• explain the RLO to make a suitability assessment• identify your record-keeping obligation

Module 4: Consumer Mortgages

Module 6: Loan Guarantees

Module 5: Credit Related Insurance

Module 7: Responsible Lending

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Topics Covered• explain the ways in which problem loans can be dealt with in the early stages• outline the financial hardship assistance process• describe the common steps taken to recover an unpaid loan

Topics Covered• explain the procedures for opening a financial hardship assistance application • describe how to evaluate a financial hardship application• generating effective assistance options in a financial hardship case

Topics Covered• describe the legal framework for debt collection• outline the rules for making contact with the borrower• describe the appropriate ways of communicating with the borrower

Module 1: Loans in trouble

Module 3: Handling Financial Hardship Applications

Module 2: Debt Collection Practices

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National Credit Code TrainingCourse 2 - Managing Consumer Loans in Trouble


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Topics Covered• What information in the Credit Code Key Facts Sheet will help a customer choose the right

credit card?• How the special ‘Responsible Lending’ rules apply to credit cards• Measures that help a customer better manage their credit card

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National Credit Code TrainingCourse 4 - Credit Cards Training

Topics Covered• describe the roles of ASIC and APRA in relation to home lending• explain the effects of inflation on home loans• identify how different stages of the business cycle can impact home loans• list the effects of changes in home loan interest rates

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National Credit Code TrainingCourse 3 - Consumer Lending - The Economic and Market Context

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Topics Covered• The framework of the PPS System• Some common documents used in the PPS System• Some common terms used in the PPS System• How PPS Registration can help a financial institution

Topics Covered• Prior security interests• Common priority rules• Protecting your institution’s priority• Special priority rules for vehicles acquired from a registered dealer

Module 1: Introductory PPS Training

Module 2: Specialist PPS Training

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Personal Property Securities Training Module

Topics Covered• Outline how privacy is regulated in Australia• Explain who and what is protected by the Privacy Law• Describe how to integrate privacy into day to day business of the organisation

Module 1: Overview of Privacy Regulation

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Privacy Training


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Personal Property Securities Training Module

Privacy Training

Topics Covered• Outline the personal information covered by the Privacy Law• Identify which personal information is reasonably necessary for an organisation’s activities• List some strategies to follow when collecting personal information

Target audience: All customer-facing staff

Topics Covered• Explain the situations where access to personal information must be given and where

access can be refused• Outline how to deal with correction requests• List some practical steps when dealing with access and correction requests

Target audience: Managers and Team Leaders in customer-facing areas; Escalation and complaint handling teams; valuable for all customer-facing staff

Topics Covered• Outline the situations where an organisation can use an individual’s personal information• Outline the situations where an organisation can disclose an individual’s personal

information• Explain how to guard against wrongful disclosure of personal information

Target audience: Managers and Team Leaders in customer-facing areas; Managers in marketing areas; Lending staff; valuable for all customer-facing staff.

Module 2: Collecting Personal Information

Module 4: Access and Correction

Module 3: Dealing with Personal Information (Use and Disclosure)

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Topics Covered• Overview of the aims of the scheme and how it works• Awareness and response – the types of data breach, and investigating them• Notifiable data breaches – the serious harm test• Action to take when a data breach has occurred and ongoing data security

Target audience: Managers and Team Leaders in customer-facing areas; valuable forall customer-facing staff

Topics Covered• The complaints handling system that applies for privacy and credit reporting complaints• The special requirements that apply when dealing with credit reporting complaints• The key principles for handling customer complaints

Target audience: Managers and Team Leaders in customer-facing areas; Escalationand complaint handling teams

Module 5: Mandatory Breach Reporting

Module 6: Handling Privacy Complaints

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Topics Covered• Introduction to the APPs – APP 1, 2• Collection of Personal Information – APP 3, 4, 5• Use and Disclosure of Personal Information – APP 6, 7, 8, 9• Integrity of Personal information – APP 10, 11• Access and Correction – APP 12, 13

Target audience: Additional, optional training for Managers and Team Leaders in all areas;

Module 7: Overview of the Australian Privacy Principles (for Supervisors)

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Privacy Training (continued)


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Privacy Training (continued) Protecting Vulnerable Customers from Potential Financial Abuse

Topics Covered• Explain the importance of a banking customer’s decision-making capacity• Discuss how to assess a customer’s decision-making capacity• Describe the causes of reduced decision-making capacity• List possible responses to reduced decision-making capacity• Give a general overview of Powers of Attorney

Topics Covered• Explain which actions fall into the definition of ‘financial abuse’• Understand how to assess the chances that financial abuse is occurring• Outline some ways a customer can guard themselves against financial abuse• Outline some ways to respond if you suspect financial abuse is happening

Topics Covered• Discuss how to overcome various barriers that may hinder customers getting information

about financial products• Explain how to assist customers who may have trouble understanding how financial

products work

Topics Covered• Explain how to help a customer reorganize their banking after a relationship breakdown• Understand the background to domestic violence• Explain how to help a customer open an account when they have too few identification

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Module 1: Customers with reduced decision-making capacity

Module 3: Customers vulnerable to other parties

Module 2: Customers with special needs

Module 4: Relationship breakdowns and domestic violence

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Topics Covered• In this module we use case studies of elder financial abuse to learn how to better identify

and respond to potential elder financial abuse

Topics Covered• Explain the risks faced by vulnerable customers when they enter into loans as a co-

borrower or guarantor• Outline some ways to protect vulnerable customers when signing up loans• Case studies

Module 5: Elder financial abuse

Module 6: Vulnerable customers – loans and guarantees

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Topics Covered• The procedure for collecting TFNs• The application of withholding tax where a TFN is not quoted• The TFN and withholding tax rules for special customers

Tax File Number Training Module

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Topics Covered• Explain what unconscious biases are• Describe the different types of unconscious bias• Identify some of your biases• Outline how to go about mitigating or eliminating your biases

Topics Covered• Outline the elements of an inclusive workplace culture• Explain how to go about calling out bias and react when your biases called out• Identify inclusive ways of working with new and existing members of your team• Describe micro-affirmations and how they can help your organisation

Module 1: Introduction to unconscious bias

Module 2: Managing unconscious bias in your organisation

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Topics Covered• What is whistleblowing and why is it important• Whistleblowing policies• Making a whistleblower disclosure• Emergency and public interest whistleblower disclosures• Investigation of disclosures

Topics Covered• Internal whistleblower disclosures• Whistleblower protections• What happens after a disclosure is made• Fostering a culture of whistleblowing• Effective whistleblowing programs

Module 1: Introduction to whistleblowing

Module 2: Whistleblower protections (for managers and other senior employees)

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Topics Covered• explain how WHS laws affect you and your workplace• identify who has rights and obligations under WHS law• discuss the general rules of WHS duties• outline a PCBU’s duty to consult with workers• describe a PCBU’s duty to consult with other duty holders

Topics Covered• explain what a worker’s duty of care entails• outline how you can manage risk• identify when you are allowed to cease work• describe the various forms of prohibited conduct• outline the three categories of WHS offences

Module 1: Working safely

Module 2: Workers’ rights and obligations

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Work Health and Safety

Topics Covered• explain what a PCBU’s duty of care entails• outline the WHS risk management process• describe how to manage a notifiable workplace incident• identify a PCBU’s obligations in relation to emergencies and first aid, training and the

provision of protective equipment• describe any additional duties in respect of plant, substance or structure activities

Module 3: Duties of PCBUs

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Topics Covered• identify the role of health and safety representatives (HSRs)• identify the powers of HSRs• outline PCBUs’ obligations toward HSRs• identify the role of health and safety committees• discuss the functions of WHS entry permit holders

Module 6: Other parties

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Topics Covered• identify the role and the powers of the regulator• identify the role and the powers of health and safety inspectors• describe the notices an inspector may issue for WHS breaches• explain how enforceable undertakings operate• describe the orders a court can make in response to a WHS breach

Topics Covered• identify the officers of a PCBU• outline officers’ liability for WHS matters• explain officers’ due diligence obligations• describe the elements of an effective WHS system• discuss the penalties for officers for breach of due diligence

Module 4: Compliance and enforcement measures

Module 5: Duties of officers

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Topics Covered• What is workplace bullying?• Identifying who may be involved in bullying• Cyberbullying and remote working• Dealing with bullying for victims, perpetrators and bystanders• If you have been bullied

Topics Covered• The problem of unlawful discrimination• Direct and indirect discrimination• What is sexual harassment?• Stopping discrimination and sexual harassment• If you have been discriminated against or sexually harassed

Module 1: Workplace bullying

Module 2: Discrimination and sexual harassment

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Workplace Behaviour

Topics Covered• What is workplace bullying?• Dealing with bullying• Direct and indirect discrimination• What is sexual harassment?• Managers’ responsibilities around unacceptable behaviour

Module 3: (Advanced) Bullying, discriminationand sexual harassment

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Topics Covered• Principles for managing incidents• Preparing to manage incidents• Responsibilities around sexual harassment complaints• Dealing with incidents• Workplace investigations

Topics Covered• The benefits of a diverse workplace• Unconscious bias• Cultural competence• Accessibility• A structural approach to diversity and inclusion

Module 4: (Advanced) Managing incidents

Module 5: Diversity and inclusion

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Cheques Training Due 2021

Topics Covered• Identify each element that appears on a cheque• Describe how cheques are used for non-cash payments• Spot unusual cheques that require more careful handling


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Published 10 times per year - equivalent to total 10 hours CPD for lending staff

Published 10 times per year - equivalent to total 10 hours CPD for senior managers and directors

Newsletters

To assist board members of customer owned and similar ADIs.

Now in its seventh year of publication, GRC Solutions’ Credit News is a respected training resource for staff of retail banking and finance institutions.

Credit News consists of 10 high quality, self-contained newsletters per year (each with a quiz) dealing with regulatory issues and changes, as well as industry and economic developments relevant to consumer lending, including home lending. It has been designed to assist credit providers meet their CPD requirements, as set out in ASIC Regulatory Guide 206 Credit licensing: Competence and training.

Decisive Board

The

CREDITNEWS

Michael Funston Senior Manager, Legal & Compliance [email protected]

Lisa Snare Senior Relationship Manager [email protected]

Tricia Clarke Senior Relationship Manager (WA/SA) [email protected]

Cypriana Tshai Compliance Adviser [email protected]

Peter Hughes Compliance Adviser [email protected]

Bill Tarrant Product & Events Coordinator [email protected]

Deidre Grover Senior Compliance Training Consultant [email protected]

Nathalie Nuijens Senior Consultant L&D [email protected]

Liam O’Brien Senior Consultant [email protected]

Melanie Toner Senior Relationship Manager [email protected]

eLearning training

Facilitated & Blended Learning

Custom Course Development

Fully Managed Training Services

Compliance Learning Management System (LMS)

Targeted Adaptive eLearning System

A recognised leader in the online

compliance training market.

SydneyLevel 21, 1 York Street Sydney NSW 2000 Australia T: +61 2 8823 4100

MelbourneSuite 212, 838 Collins Street Melbourne VIC 3008 Australia T: +61 3 9012 8532

PerthLevel 1, 191 St Georges Terrace Perth WA 6000 Australia T: +61 8 6230 2096

New York411 Lafayette Street, 6th Floor New York NY 10003, USA T : +1 415 528 3488

BrisbaneLevel 7 Emirates House, 167 Eagle Street Brisbane QLD 4000 Australia T: +61 437 549 786

SingaporeLevel 14-01, 1 Wallich Street Guoco Tower, Singapore 068913 T: +65 6403 3830

grcsolutions.com.au

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Compliance Training Resources

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