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I .. ,.- ..~.. .. ' . . . . " " -~---.~-. _ ......I Ou r S lm p l tn . d S y s tem O.n~r.dPrablum-SolvilJg ~tcpsDavelopmBntProce~$

S y a l e m i o i ! io t i o n . 1. I denU f y l h ep r obl em .S y S l a l 1 l enalysis 2, Allalyte andunderatandfhe problem,

3, I d e nU f y sclullon r eq u lr em e nl ) o r expatiations.S y s t e m d e s i Q n 4. Idenllfy allemaU~e solut ions a nd c ho os e Ih e

"best" c ou r se o r action.5. DesIgn t h a c h o s e n s o lu t io n .

Sy$leminplemenlal i ;Jn 6. Implement thechosen solut ion. ..7. Eva tua le t he r esu ll s.H t hep r ob lem I s not

s o lv e d, r et ur n 1o step 1 o r 2 a s appropnate.-, _ , , , _ ...- ., .. ,,'_ .-.~.. .. .Too"nlolI l ' Drivers for ,oday's Information Systems

$ Notworks (~lln'nC HW) Bn u tha Internet (SW)7Iwhu1IJJ" ij~ (n(ron6t$,ex/ran6t~,PoriBls, Ws b saN/CU:;

M ob llo lind Wlrel~s5 Technologies

Comp r eh e ns i v e o f EDIr Jr l[r, ~l.r : 1I' ]

(POAs,Sman pnonas,BlueloIJlhWireles.!T n e lw o rk in g ).. O bJ oct Technololl ioa iiDID1'il"ft'J'II)J1fiDrl"lflUlllr lD~Hi'1,h\lJJ-~l'IlJfl LtilIn11~II)J\n sotrwa.o him) \ ". ,

,!l~1JlJl~~-r!l~. ,(E "ma l l ' ,Inslanl messaglng,Groupware SW ~ ' j hUn1 ' 1 'I 1m l li hLn~ )J ,WD lk f low sw '11lu1nU~lJill~DlI~~) .

Enterprise Appllcallons n1~;GD AppUclt .Uon ih\!j~JlhJ1L:ilD1D~hJnl'rh~lwllD~1.i:hJl1 .(ERP.SCM, CRM, EAI, Mlddlaware)

The Components of InformllUoll SystemsOI\d Back-Olileo Informall o n S ya lems

Front-office Informatlon systema support byolnoBB funct ion. U)al extend out 10 Ihe orgenl&allon';cuatomers (or consllluents). lS ':huhw11Y'rl~n~1zwh~D~tfmrlu~mhu,UUIHilmuiJ1-I .Jlln'l\l" ,

(M8'k~l(nf,/, Sales, CUstomfJr managemenl)

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Corsprehens ive srra It~ " " 7. Sualn'51> Proc! arll acuvnles thDtrespond 10buslnena evonl . Bus ineas p rocess . ,a t he "work '

performed by syetem,B . Cause and e ff ec t dIagram = FIsh bOIlO, IshIkawa J root c as e I s 1 0 s ta te t he s ym p to m s in rnaasurabie

form and lepresentthe prtm~1Yproblem end posslbte cause9 , Mode! Is8 repreeentauon o fa l thar reat it y Drv is ion, A use fu l model has ther lgh l level 01de ta il and

represents only what, l~ Impor lanl for the Isax In hand. Many things can bemodelled: bridges. traff ic f low,buildings, economic polley

1II , JRP (JOint Requlrem~nt Planning) Br. lnstormlng11. !)~'h'ut'JIcomponent 1 1 1 AcllvllyDto~:9m ==> MlI9sag~12. 1l: 'h1" 'h I Descrlp!lon til \ : J ~ . . case Dlagr~m "oVlr1tlDl13. Information Techno[ogy"n Is a contemporary term thai descrlbe the combination of computer te~hnology

(HW and SW ) wl1h telecommunication technology (data.lmape and voice network)1 4. S le ckho ld er I s any person who has an fnteres t In an exist ing or new IS. Siockhoiders can oe techni",,1 of

non lachn lcal war kiln,15. !nfoQJIa! lon S'l li tem Archil.clUr. ">Provldes a unify framework Inlo which various peopl e wilh diUurenl

perepectlve can orgllnfzl! Bnd new the fundamenlal bui lding blocks of IS111.System devcID[lm~nt proces, Isa set 01act lvlt lea, method. best pract ices, deliverable. and automated

took< I h l tl 5 1 l 1 h h ol d a r~ UIB to dovalop end mein teln InformelJon aY"IBm&omf &ol lWara17 . ~=> an undselaole silualion t h a t p r ev e n t the organization from fully ~chleving l is purpose/qoal or

object1 a. Development co~ts e re o ne time cost that wll i not recur anijr Ihe project ha s baan complele ex.hw, sw19. QUBst ionnal res IsIispecial purpose document thai a ll ow t he analyst 10 collecllnformallon and opinions

from respondents20 . 'n'prvfpw Is generally recounl~ed as Iha most Imponant and most often usedfacl-Onding technlque (8hould

be Managing control)- ' I l' l ll f l 'J J ' b l ., r D f i ' l1 D ~ Interview .>1'Jl'~'l1'1fll\A Fi11~"nt J~rgon

21. Polymo.phlam literal ly mean ing 'many forms ' ine concept tha t ~If (o ren t object can respond 10 the sememessage In dll ferenoe ways

22. ~ [0 a set of component t h a t (unellon together Ina meaningful way23 . 'o !ormatloo Sys lom 1 5 a s st or HW,SW. data, p ro ce du r al , a nd people component that work logelher 10

genarate, collect, atore, retrleve, procese, analyze, Bo d lor dlslribute information24. Pro to tvPQ Is II technique forquickly bulldlny an lnrorrnaucn cut locornpiete model or InformaUon U$ingRAD

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Compr e h ." , l ve o f B il lt~~~~~~iJ!'M'l'iig(~8f~n1; J < J t " I " , . q ~ w . ~ ~ i I , ~ ' l ." " ",14. 111;1J'11\11.,A Technique where In\hepartlctpstes Inor watches a person pertoun act ivit ies to learn aboutl h e s ys te m..... Observation

15 . i ! lJ tyanl>nr" l lO~ AclMty rtl,th~Actlvl1yDiagram

B la nk F or m h ~ r1 1 tl l~ n jl ln d at a completed Casesens lUve/oelermine t yp o o r d a ta O ete rr nln e size of data See data raleUonsh lps Not used or ncl al ways used

17. oUDl1tl. ! !f l1nhm.,11Jn11 Qb."tyalipn' i . . Make nssvrupuon18. 11111;JU\I Raqulrarnenl ; f i l ~u~ ' I . INlTo1~ r loh l

Correct Unamb iguous Compl el ed-( user not understand

19. flruRllIj;'111"~

1. SCM iillu~BOlekOffice2. Fron t OH~CB 1 = 1 = > support busineas funcUon Uml reach out to customer3. Back Off lce=> support Inlemal businessope"!Uon end Interact with suppliers4. ~ raw fact In organIZat ion and lis business transactions. Most Dala Items have liltle meaning and lise

by t hemse lves5. !!non funcUo[! reqUirement Isa descr iption of olher lea lures character lstlcs end ccnatraints thai def ine a

satisfactory system6. Funct ion requirement Isa descr iption 01acliviUss and service a system must provlde

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Comp r eh en s ive of E~ Uy. 41. CoUabolelion Diagram tha same .... 'IlDIJ Suquenca DIDI/ram42. A responlllble for keeping record that rEllatln9discuss InJRPMauling => Scrlbo

4 3. T h e m o d e lln g d e s 'c rib a I h e s ys te m I n la rm o f o b je tl c la s s = = ) ObJec'4 4. Ji ln il ll ln ~ I Bb J~L u l' 1 11 l 1f lr h mH I P ri m ar y K e y ~~liifl~ ,;l'1I

B .~ ~lJliV ~H i'N PK h ilD~ b. '~ lJ1J~ ~liiDn PK h;\O~ c. ~ = 1 , j i l PK and FI Association33. Docomposlllon => the act of breeklng syuLomInlo uscomponent SUbsystems. process, and subprcceas34. use Case diagram Is a diagram thatdepicts the InlaracL!on between Ihe system and externat ~yslam and

uaers35. Use C.50model ing Is theprocess or modoling a svstem's tuncuons ;n terms 01busuiess events, who

In lUaled the events and how Ine systemresponds 10those events36. I n 'e r~cHv~ diagram ",. Sequence andcollaborate37. SDLC Planning -) Analysis -7 D es ig n ~ Implemenl -7 Malnlonance38. Guldol!n ro r cornmunlcatlcn wit h ue e r

- Approach Ina sssslcn with Q posiUon altitude- Sal t he o the r p er son a l c as

lei tn s.n know you B' e listeningAs~ question

- D on 'I assum e any Ih lng- Take Noten

39. -llo1ythJ1,Jlht:IUl:j):'JiN JADJoint Application Davalcprncm (JAD) Ie 8n snernetlve 10traditional Interviewing that Is particularly

valuable when e prototype Is 10bedeveloped. Du,lng Ihls I lI l>sl lng, user nasds are discussed, debated,and document. When conflicUng requlremenls c:all101Irade-olf, lh e reasons araclenr 10all. Con$equenLly.Ihere Isa much bellar chalice lhat lba users wil l really understand the speclficaUons.

40. D t 1 1 1 1 J 1 ! 1 Buell Office .a. Inventory b. rnanulaclura c. F inanc~e. All Above

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- Oala Integrlly P riv ac y

Authentlca lion- D a n l a t- ot -s er vt ce

)- AvantGo.com)- S~rtsFeed.com.

Internal Backbone:> A backbone Is a large, data transmission line connected 10 s r na l i ar l ines , I ,c ., NSFNET - I~Tcl'lll U

BBckbona r \' I' Il !, fhiDl. lf iDlf l1DilUUDU ~ l'lhf,"un~ kllth lnl,hUlJ ' l~ \ ' l)o liDn~lJ lJ l~ l1Fjt",u '1n"lInlamel ~;D IS P - operated backbone )oI1D l flUMnmi1lJ(com,ort lum) ... .0 ui I1111 !h i 'u1m11mf lm{'IIull~1nd' 1f1;o ' l hv BBckbona u ~ i lr l' l~ ~ i I~ ~ 1 I 1 ~Dn - ll \~ n l .l f io 1 l1 u h lh :m l ' 1 , LYlon11l~o~qiD'~~i'NIhmll LUI: IY!Dhi 'ulm,11l 'Ttf lmmnnfi:> T he l n te r na t backbone I~ thai p ar t o f I h e public network made up of hlgh'3'peed I In l13 spanning longdlslancea 10which local or regional networks csn connnet,> B y I h e mld-1990s, Ina Internet l>ecKbon~grew Inlo Interconnected backbones or networks provided byseveral talecommunlcetiona companies

" ' f ! ~ ~ ' 1 h u i h l L YID f d \ ~ . , . , in (Inlamel Backbone) m~Ji ' ,~(~jlJ{U~,~....l~' A1D1htJ !h u n o11lillf l lUllnb: \ tlf1 I\ft~1:VltHlI':;lYIfllilJ~ilJ'!n1111m YlU f l I f! R 1 1 1 1 Ulf l1~dl~ '1J ll~ \f I~ O'll'1UO'llLnD'h~f1">\ Ii' ~ '1JD~U1iYll.h :nDu~, UL f l 1 D V l u (N~lwork}"Jnt~met Service Provider ( ISP) \fJllmlfl1~~lUlllJ\Ulll17L~Dl)'!D\oJ'1nULfl1D1hujhmJ()fL~lIllntomot) lflV11UD~rfmvl'i~ih~lH'1J"m1~nlll~f1flHJ'l'l.ifl~ Mu'ln11r ,hJ .lrn~lmrTl ' i lf (dial-up) LLfl;nI1tJl'u'ln11~'J10)J~ol~!iil l~flI,lOI'iil'llDlIL'lIf1bl'ulm1unfl111ltluml'll~~"tihl~ 1'lIJ.Ihm91u~~}\ ' r~ V l i D ~ nmn V I ' i O 0'1.i 1 'l 1 D uL 'l if ll .J lJ lm 1mo 1 Jt l~ lJ h 1 ;" u um l 'l fl I \~ n 1:iU\I '11L1'1!'1M\.i'DSL ~nd Cable Dlrecl competition to dial-up access: > Phona an d cable companies hmlr8glny exist ing "data pipes" Cable modems turn cable nerworka Inlo LAN. Iransportlng data over coblo line wi thou t eN a ct i n g theTV-

$ I g n , , 1 D S L m c d em s communlcate w ith D 6LA M et talepbone c a n tr a l o f jl c e, sorts end routes duls signa lscoming Inlo the centrel off ice

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}> Dual processor servers Multiple processors can improve speed, bvt alsohaw coordlnat io and communlcatlon overhead (2 processors n ot tw ic e a s fast as 1):> Random accesa momory (RAM):> S e rv e r a u xi li ar y s l or aq a RAID [Redun~ant arr ay . o f tndependentcleks] Impor tant fOl conllnuoua processing and s acunty .

. . RAtD jiumnhlo1 Harddlski~llil 2 i11;f\l1Ihmj~~1\111~ri'ULiI~DuL1l1L harddlsk illiiul~ihh~liflim1'l~~~1Il\iDiilDnlf1fl~~~mliitJ';DIJ~..tijUR~l"n1rl1~Lfiq)fl1'1LJllq)l'I~'1q]'IIDJ h a rd w ar e ( Ia u ]: t ol er an ce } nr ilJ~ ij~v ...""',. ,harddlsk ~Lul~nl'll~l\dlIJli\; .'server t:onllgura\lona> Thin rver

Oal llanod JOT one funelio" - DOOl\ \Jut \ '1V1nJl~~r l i1L 1 W J n i H> Servo, 'arms and server collactlens A llow c l us ta l in g - R01i1f1Unl'IJ'IIillm'L~1ll!1U~':1J1JL'lh.i'.,uri'u tOlU1iI1i' ' liU1mi1;.Jnu 1~'lIn'1J'~lJlJi\1I ' lqii"u!l!: ar l . lLl 'L~1U1n

Fault-loterant systems - ' : l JUilD~ri ' J .lm1~;.J ' I I!J~1:lJU, i lD~ri 'Uf11 ' ; .Ji I' I JL\i lnhnl ,bh:lJunum'l.b:ln~~~numm}~U"lttlIlJILlJUOuullnr L~\l' : lJ tml ,~ u~ a f 11JO l fl ' 1Um1i l 'l l , :uuml l i jUL~ J .IIi'rlhUm1JnHILlfi11ILiI~1:1JU~11Lm~illU'nTihl tl'iiLiI nl11Diln


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C o rn p rc n cn s iv e o f fBI" n11ri~ EDI ilD~H~tJlIUIJ1J1?11!1111lladh1AlILW~1I1n 'i!J17\1i\IUlllf~.uD~Lm~,rOl~tJ n'ml1hl\iJ\I~l.lll1JU" v . . _ 'il ~ .I~~' -.r ~. 1J1I11fl\.l'JJD~EDlll\.lm1l-\1111l.h~1J1Af.lA'"l.lLTJ lI91 ~~U\lrmIINnL1J~U"'"il\iIHl0Jrn1l1Jlt1J1J)'1U~l\~\I"llltm1ijnoi1}1ll . L t I ~ IJ \ l1 I lHxML Lr fD1 i J tJ I IUu l1 .1n11 r i~ d I l11 j Jn tm~ lL j) ln~ \ I lJlmll\.1qlllflllmllJnl~umnhr ebXML (E business XML)HnUBZB Iradlng partner

}> Privacy laIhe conOdenHalily of dale collected eooutlndlviduots using Ihe services of governmenl.businesses, and non-prom olllanlzellon9. - \l1UlJ1Uml'nl:llfl11lJ~~O"nu"JJo..)'ll'o~"fh\.ll.lflflmm~fl'nJ llJmnhlfbJ~l\1 ~J1J~~mn1Jn1J'11J"D1J~"JJJ~nll lHHhlmllJfT1JLLil;\ll.JU1J~ 1.l1\it'l YIlt .,'WI1htll~ntlenm'llDJn1'1ill'll" \"Ih.1J!ll~RlJflnJ':'J)ll1l\, n;Lflu~lIh\l. \~\lL~D\1Ll!\lq\l.l A l Ia eu Jl ly t hr oa t 1 5 ' a c ir cu ms ta nc e. c on dl Uo n of e v en t w i th thepotential to cause economic hardahip todata Dr n~lworls reeourc In the form of destructlon, dl.location, modmcatlon or datu. danlal of service,end/or f r! lud, wasta, and abuse: {Kalakoto and W h lm to n 1 99 6) . Secur ity lsa prcteceon ag~lnsl thelhreat." fmll l .l~o"nU' lIO~,jD~I \ 'JlnntJf!nmlJih.J ' ) l t IUOnmIl1l1lf1 'l1olH"JJf l l -l l tJulUY11Dl.u 'lu ih. l" l i11nl1\ l m l 1 v \ 1 1 i 1 1 1 m , t J f H r i \ l ! i \ u m u f l ' l ~ l i i 9 1 ~ " n 1 J ' l r B U f l fl~n11\iD~lu~I'htilfliD'Ihul'I1lil1nd:wvOlJfl'mrOJU R O . l I l t J tllU!lIl ' I lli '1 lI i iu~lU 1 1 l ~ m t l ~ t J U L \ l . i R . J '

VIruses, Worms, and Trojan Hers oa ViruSV8 are computer program" designed 10perform unwantaduvents - b.,(I"m.n~lnhhL\f1"1lJ6\1 WDmlB om special viruses thai spread using dlrec\ lnternetconnsetlcns - I)lull\\l'Iin;:lnuii1u' Il 1 L D ~ Trojan horseaare dl8gulsed as legil imail l so f twmo and Irick users lnto Junnlng lIle program - Imillllu~n l ~ulllll,tlJU Common vlruss$ Iltl~rnlJ1~

Peltl il lt icvirua: fitl1J1rilJ1tl'L\mlJ~1\ l ~ [J I\U 'i l: . e xe ~ l l : t h I \L 1 ' 1 \ " ) L D ~ h J u ~ I I Y l l . l r l ~ 'J Boot nctorviruB 'h fllfh ilU911IDJDijt\l\lm'llmflOho~iilln n1,H~lWJlD~\lf l~' l Imfluf i ior l U L I d o ~

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I. alw n 2 D!h~~D , if . ~ ,. r ~ . - ~ .J ~outbound lranslatlon liD n'111~ D~~v ln computer system ,m J uUJUMlI\lJ 'DJ ' I I0IJA1):~n"tl~lf\!JEDI lranstatlcn software nOliInbound Iransiai!on ;;0 cornput~rq1u ~:\t1fiUl.n)'D~ar\M ' lln EDllormaL r\AJ)Jl1


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Cornpreherulve o r fB III.> App lJcaUon- leve l firewall nn11iimf~ ' I IcfwllTf FITewalll~f)PIJ1ll11f10{Vhil~ Server

R eq uire s log-in 1 0 a C C 6S ij I Ip p ih ; al lo n ~ ( fr o m o u ls ld e ) P ro xy ce rv er - kee ps e xte ma i ua nsactlon s o utsld s ne tw ork lise I f N atw ork ad drea s tra nsta lion Baller secur lty, m o re c om p le x t o I n sl al ll ln d may slow down performance

Add ll iona l Typn Qr FlrswaJls '

Slalla f ir ow a ll : Pre -delermlned ways o f dea ling wlih I ransmlsslon requests DefBul1-permlt D e la u ll -- de ny. > Dynamic flrewall : D ec ldee on tequesta as they occur - more flexible, more work ' Inlarnal f irewell : n"l,hl'tvl-f'l!lAl"n~,fnm"i'I~I1,u1'11111[JHR 1!.1fllJ~n'l1h\Ul~ihUl'h~1tJ,ro~a) 'j"'nnllo~rI"m Personal f ir ewal l : m10\mf~lwf1DAfh01Q~f1oIJ9hlI lOf1JD~ITlW~ , 'l il l mr f i l ter 1I lhinl) ' jU1~lh=11l11\ ' IhlP1~D~

G en an l N &tw e rk D nd Wt'lD S it u S ac ur lty I $! iU 8 lI):> e-b\ ls ln8aa securIty: p ro le cl ln g d el a a nd p h yu lc ol n et wo rk s):> e :b us ln 8S s s ec ur lt y r is ks Inolude:

P hysica l r isk s: D am age 1 0 n utw ork a nd d ata m'lJ\~u~ihii~:fiw.nnm11H;U'o\lU'llU~\~~OlhUll~=o U & i j l l

I nl em al r la Ka : T H re ats o ri gi na ti ng w l IM ln o rg an lU lt io n fl11lJl~[JJLfi~1lU"\llnmul\.lDJnll1 E :de mp l r lske: ThreBts from outslde theor981llznllQ/l fI111lIRUJ;:hii~'il'\l~ln~I1!l)1/l1pllunD~pflH T re Fl 8B CU O na l r is ks : D at a losa an d lntercepuon f1111i1;u~fhl'iqHilJiD!,jm~'I-I11~rlll'l111l\'lffl'll\1

. Smart Card: I r J \ . I U m f ! n n " ~ i I ~ ch ip f l 1 u \ 1 1 1 i m ~~luchip n m ' U \ \ f l n 'J l " l l l J f l h ; J l J u u u f l l i l n m o i l n l l " smar t cardo contain en embedded memorychipwllh user Jdanunceucn Informal/on Ca n be v sa d to a uth en tl ca te a re mo te u se r l o gg in g I nl o a n a I w ork Disadvan t age : R lak of 1 09s or Ihofl: l~u~lI11m'\l'lll\lUlft:un'l!hJUHa.p.ktira; ljflflRih-hn'l"i access 1,r1~'tuuln'~1huli40)hm1'l11IJu'll'lllJl'I> - Oullllde lnlruders that dellbnrillaly g a in u n au l ho r ll .e d a c ce s s 10lndlvloue]: compute rs or computer

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L gl ca IA c ca s$ C o nl ro l : n11l'l)lii~fl1"';lJU Network l-.ill~l);':lllllll;O'lhUDl-It~il{lil9\ IUUfl);}> TIuea level.

Posses.lon - owned I denUOeal lun ( e. g, c ar ds ) : \ on 'l d, C Il rd hln11ilE)~nl-\ K no wle dg e ~ P IN, password, background : H pin, pasilWord, rn,,ff,,tiln1Ilh1l1,UDHll-l Troil- nngo!prlnt . ret inal image : 1i~1uihnD, LRUJ11ln1rlJo~n~1

U s e r P r om e ~Firewall.

}- A c om p ut er o r router that controls access In an d out of l i1einlemal computer network of a n o r g en l z aUon W Ol k b y r ea din g c on tro l p or tI on o r m es sa ge s a nd d B eld in g w h elh er to a ll ow th e m es sa ge s I n or o ut o ft h e n e lwcr k

Type~.of Flrowalls: llllfl'lJ1N Firewall

P a cke t- le v e l f i re wa l l E xa mIne s sou r ce and desunat lon acoresses o f d a ta packalsI Updu le Dy a i f l: r oa E l m


8/53

COMA lather current standards) poses more o(a challenge, b ul , ,' nol Invincible. . 'WAP an dw n s : h.hlt1f lnf l~1i1u~~vmflio~lu'11R1tJ Wlr~tes~ Transport' !:Qye'rSecurlly (WTLS) uaBS sncryptlen am) djglr~1certu.cates Upon accessing WAP server, WAP cllenl requests secureconnection WAP serverresponds by senU!l}g ~Iallal certlllcBle, wlln publlo key WAP clienlgeneral9s encrypted session kay to WAP server, which decrypts the key WAP cnell l/server cen "end/receive encrypled data for balancs 01session

Com p r eh e o a i ve .rEll II

.J 2" '~" -~~ l' t1~~L e ga cy S ys te m IU",:lJlJYl1>1ii 'lln11vl'llnnlfl\tl ',1IIN1 mUflll:l1 Cobol IlfHUUV~UUU~). In11!~1U!l. I \ lC~ In1~UlJlifl11lJ.j'u'll'D\\lJ1mbi~[l1n"on11lU~UULLU~~111iii'\tillJrmm1"HOlJlJlllJU!lth~~tllt)\lihn~lJlJ~LHtitl1Tl1YiU~,h ~ ~ n ~ n "w~ I 1~ 'l error liDU"Ml dcl lawa r. fl o ' J :UlJ; ln1111X'IfhOu.n1nH'~L~DI. l1 tH1:yd,~Prol)ramlWeb Appllcallon r1lJDaLabas8 Sy'La~l~;:!D-K,.f~IID~Ih\ll!wlUtJ 1Jr1\1'ttl r tD~nmtlJ lJn111'11~1\1IfD~0n11iiflfi OL lo I lnmll~ uwi0 J ArlU"O~laba6o - J1\\'ll'v!Jn Hli l lnrhmnht). l ' lHf. lR [LQYi1~, rO\lRiJ~~UU)NorrnaJJzallon"Oala Warohouse - ' n i~1 l 'D~R ' l l '~4iDml' l1ll11: . .r ( ' l l 'VlJmf~D~11II6~il~~U\l)> De - N o rm a h z a uo n"Oilla War .houn f lo ' 1:11l.lm1iqlLlllJTllJ11u' l l'OUflr !i lo~1Ul~lJ lJUillJ'1in llfh~ '} ' lJO~D~nm l f lLJ,yl l~ml\.hJHumrh~'ll'o~Rmtffln1~'l,uM)J'n)J11IuU'(lllonlll~'ll'DIII1'1l0,)D~flm ILn:H1lmtlliilJ1l'il~RUD\llIA~'l~~R'u~ WL~DHHJ~'lTD~Rilllf l14lJlI\fun11.i '1liiuh(Decision support System) ~ i8Htum'1I f l n=M~\ InRumil l JL \ f l ~ j jl h~ i in i rnY i T"Un11' l1rn,:iy\'o~rh't.rLLtJlJlInlu!lti (Muilidimenisional Analysis) 'IIRBII~1In1111 fi, , : l I ' tn~1fImJL'IIUmlV1U1mn! ' (FDrecBsUng), What-If Analysl$, Ollta Mining Lillni'u" C RM flD m;1I1Um,fflmlRfl~ fl,1lJ iUv1UinlJUmi , ~JD1~~; ; l rJ ln11I i1uul:191ml hl'Ul1l11Q nt i ' l~Om~\m'OUIl~m)lf lumlu1- l"nI1 ' l1)Jil f1 \~w)Jo~~n!l '1y ,1U' lj ' i j~Htlcnt l ' 1"D~mjl~uLlhJ ~ ~ f ( m il u il li ~ ~ fl 1 !~ ' JI D ~ ' C RM liDnYlIJH1lJl'ni\lm~f)m'Dth~ilu,:ilnnml'iII~~nmi'l ILntlflIl11llm'Ul~LjjUfl111JiD~nW lD~~Tlfi1IhJ""'l lflL~ O~n1 'UD,n~1\ \H11)1 ' t 1L'lhi1-1f1"JJI'\'i}m11'liD~UMfi '~J~I l , ~1\L 'lUIl 'l1U Il:In nhI~Tlnlhim,ru;l'u~nf'l"1LIN""1~ "H~nl l t lvl l l ' l lm,cl I 'J I ' I I 1~1JUCR M H1lJ1'nl~~~1L1l1'1!DJ'nlJ\.I'1I'ml11~1~lIlhj'11)lItl~l'ilmVlaJ1,)1I1r!~t'f1'1Jn11I1'11~~I l ~ ' nQ" t f I J 1n1 ' f tfltJl:1JU~:m1ui1nlU~:\ ilU'Il'lJDJoUaA unfi l l i l Dl1l1~n119 ' im! l1lJii~nVh:: l~!Jfl I lhnnlJi l " t1 'lfl~U'l[JII,r~ijntll ~~~mMU'll111~D~~II'hnr"Yin'l1tU':dlJI1Hlrn\'',I',\fl, 1ilUOT1t1i1: ':liltJ~lLrlu~lJnl'l'lhllJ1J;m''1l1'l~ Litl1ntluli~ nri,'l '11JOJm11f iUfl 'l l) .1 ~:m n1\\Lrlijn n 1 . ;; , u m 11 1 11 :1 .h~lUl'lJ;nTlflln~~flM LilUIl',lFunctional Components; ~"')tl'll!l~RM Iillvjj..:lvni"n:hul~~lt').I1HnlJP1iv Qpe raUona l c om ponent ': ' 'lhlJ1"m'~'lI\l',\l'n~U1;'hr" I da ll y b us ln es s) 1 'J I1 I nT'~~'lilI.1ih~~l

r :- 1r nI- n]

"J" : ] , Eave6dropplng on early wlreless transrnlsslons was lalr ly simple:

FDMA lechnologles stayed on onefrequency lorcall oliratlon, required ' lislening device' thatoperatedon sam" Irequsncy

10MA technologies switch con beintercepted usingdevlca that I Islens for one-lhlrd of a second an dthandecompresses signal Into (ull second 01speech

I Updnre By gilU>.EB 13


9/53


10/53

Com p l SQL44 . IPV4 jj 3 2 b ll45,WAP llh~Prolocol ' ' l1 ,n1->~hHnElno1~46.ialf111.11Ii'liIl11LJitl'itnn1J Bluetooth (W I F I, B D2 . 11A U02 .11b . 802 ."g) ;> IEEE80Z .1547 . - 1Dtf llDu Circuli nelwork (Frame Relay, X.2S, ISDN)"=> ISDN

1JV~-lll~ 41412009

Spammlng2. FW 6 server

Share lntormation OVer a network wilhoul havingto physically transfer f iles by noppy dlskelte or someother $xl.rnal slorall9 device

3. fll'lIHIU1U1JM Mlddleware Is software thai halps two appllcatlona commuolcate by lranslating rnesaages and IransfllilUng them In

away I h a l each ~pp l lcaUon understands4. W~81as8 IllJulm'~tlIlJIlm1!l"\11fl~~

W 1ma~5. 'llDhlO~'t\l 3G

C DM A2 00 0,


11/53

Ccmpr ehen s i ve o f W-II r- I I3. Vir tual Vertlci ll Marli"t l Speci fi c I ndus tr y o r I ndus tr y Segmant

B r i c k ana C l i c k 1. Media Is most use LANFiber r ]Cowda]T.1 ]TwJat9dPalrInfrared r- ]JS. Popu la r a nd L eBst expensive LAN logicalCDDI J ]FOO lFrame J J- ATMEthernet J ]8.N.twork 8tantlard cllll OSImodelIEEE J:]ISOITU

J ]- ANSIUN J ]7 .Dat .rmln . .. . best path "ending node . to r .cal vlng nodeData Unk ]]NatwDrk

1 I .T r an s pD r t L ~ ye r I n OSI Modol J JOll811n9110nwtthcut e rr er a nd corructFormal data J O JTran8"118~ IP Into domain

9, ~8slgnm8nt IP : J JDHCP10. 'O"~ml.nl l l7. lpH Domain J JICANN

IUpdnteBy c if lm EBI ) J JJ J

Cornpreh,",;veofEBII13. layer lfl~nw'"l~1i~equence number

network ' h J r l D ~allsporl 12.I:~'1 4 . \ l ll m I l J ' lT D V f l l i '1 M I l I h I l D~tlliayer 1 > 115. The top-level domain originally used to Indicate nonprollt enterprlsos Is: .mail.

V o rg. .coop, :gOY, .cdu.

16. Pro9 r amrnlng Language used to develop Web se r ve r database inlelOperablJHy. Per l17. The Advantage 01ClienVSarve r

Addltlona]:lndude the abili ty 10r nange data slorage, network maintenance. und data backups (rom a cenlral iz.ed

10eol1on.1B. fi111\\ljjn1'ff~iD~R~U~H1Umulilplu channel (~11,;\llAif)

a. Packe t awl1ctllng' ). M u Ul pl e en . nnelc. .Mulllduplex.d . Single dup lex

19. UDPfTCP D~\\I OSI Modellayar (litt re spor t .20. n1rn~jjn~''Ii~P 1 l ~ 1 t l l i l 1 1 J 1 1 O v l D 1 f l \ihmnD:'h (hylthlUR1:Jriou~nll~~~lmi101ihlflIlUM~1U)

iI. lraubl~ shooter IOijb . e rro r l og

E BT60 2 - E BT + EBT6 4 1 NETWORK

1. Father(s) JnlernatVinton Co r l

2 .BU6s lness Model I s Biggest amongB:l.G

I Update Oy gill,"" eSD


12/53

TCPIIP

COI ll J" d, ,, ,, jv o o f 1 ;13 ~ r l~ nLL Jf' Jr 0,.. Jr- f Jr J

t 20. Meaning o (VAHOQ Y e t ~noth9r Hierarch i cal Off i c iou s Oroc l e21. CeUular phone Ful l dupJu22. IEEE 602 .b Analog

23. Wireless similar Hub AccII1I8 PoInt24 Mal lc [ous [sp rogr.~m . .. uaeru l but . .. . Trojan Horse

r"sld.'n memoryw~rm A &moll~usu lly dss truc tlve prollrom embeds Il5elf I n a body V ir us

25 . S at .l ll te H Ig ht of E art h.GEO26. DN8 change IPNAT27. PIECESP : per fo rmance I : InformaUon E; econorn lcsC : central e: e ff ic iency s : servtce26. IPva " 126

29. short of radio waYS = Bluetcctn30 . I n the Future Df I tl leme l " tnternetz31 .W h i ch once different I n g r oup

(SAP, EAI . ERP . SCM. CRM)32. Cross Funct ion

( SAP, EA', ERP, SCM. CRM):33.Whet ls monitor Intemel

.5pyware34. Tranfllr dalil between PCs

B[ttorr~nt35. A group ot computer

- Cluster

~ ' : j~~]= ]= ], - . J- J- . l J

J.. 1

! UI'~'I. ny giflza EIJIl

C o mp re he ns iv e o f E I 3 I11 . o;hhtl-d CHanl -s lde

ASP12. 2.5 wlral06s

. GPRs13 .Wave highest

X-ray14. l Ineo f . " lgh l

lntr ared15. Must Middle Ware

EA I16. Least related 10 tho VPN

Tunneling- TCPIIP

VAN(valu


13/53

Cunqn ch cus r vc of ED

. c u r r i n t ,'j!~

O(lfinlllonofE.Bllslna8s, E-commaree,Markel, E-tradin(l1~unll.1\h~Ulm'h O=il~1I1nl1;JO mJ'lI1U~fl"~l\lm,.~u.~ijnfilE-Buslnsss '" deadr lbcs the Ui9 ofeteclronicmeans and platforms 10conduct to company 's business.E-Comrnafce '" 1$mora specnlc thantt-bualness; 11means that In addluon to providinginformation 10 visltorsabout the company, lls hlslOry, policlos, p ro du ct s, a nd J ob opportunities, t h o c o m pa ny or slle otrers 10 t ransactOf faclUtate the aelllng of producss andeervlces online. D:;hLrJlla~flijmi' Percel"" company,Usproduct{ lm~ga, Posilion . , ," . .. Jfl11lJ'I1l11U1J 0') IMeIMC .. I /1t"l lraled m"rkellng Gommunlcal lon.. concept of marketing communlceucnI~D~'J1D~1in'mh Marketing CommunlcaUonm:i1thlllH U r r 1 l J!T"


14/53


15/53

.. Ccmprehenslvc of F . 1 3 1 L ]r Jr 0,e- 0r ]f' 1

L ifo st yl e')(. !:m08rap~ Br< !nd Loyal iy . .. . , .. .

7.Casa: Krall purchase Duracell baUeryand brought only Operation Division.rl11J11linllqrllfll'lt: . Businesl Slraleglc Unll

Slr a leglc PI!,nnlng Unit Function Uni t

8. HIQh GrQYill1 and hl~ti potafl!ial D~.ff~l"'lID~ BCG. . . . ~ .__.. Q ue stio n' f . . Slar Cash cow.~ ~ ~~

I I . l J ~ llY l I f fi l l C a r E .2 1 1m Jm ,v r l/ i J~ 1m l J ll fH11 J1 lnY l J .l D I$l rl but a Ret ai le r, c onsume r

b. producer ~ Wholl li le ler .> Relal le r " " Consumer

X Prcducer -> Retailer> Consumerd . P ro d uc er -> C o ns um e r

'l ]. . . , JJJ JI J'1 JUpd,(dly giflllo 631J .J'1 JJ

Comprchcusrvc o r E n

31. l~oJlIoJinml!h Marketing Communication 8~1'll1\1D~d'f)fu llu.~dn~Li\on l~UnuMassage MediaEncodingOecoding Response Feedback llfllllll\lhi,v:9lo1Jo::h uol~lmhl1 Massage Medli l ~~11lJlflll EncodIng R 1 t . l Response L{[II Decoding L t ~ ~ i i Feedback onthnnn

32. COncoPllf1 ~Ilr~mnll Ptornotion cc> P,aduclloo Conceptt f t 2 0 I ! ~.t. ~~I-~_I(:l.~. Slo. Feedback high cost dilnculty Inmea5uring eltecls onsale are disadvantages promotion mix-

Sale monagemenl Sal e p romol io n Pub lico relallng

J Persona lsel ling

2. P&G periodically :!nd Quicoupo~ and[ree samples ofproduct Ihls lliuslrutes P&Gusa prornouonmix- . Advert

P.r~OMl~~on- P ub lic ity T el -m a rk et in g@ 'he purch ,_, 01Is 1"851likely 10be aHeeled by demographic [aClo;-;as - - computer home use (asl food low fal cheese M cD ona ld

4. ,Aggressive Plica pijhd1~'''Il1JD~ Produc t Life Cyc le Inl roducUoJ l Plal9au

1 '- ~rowth-, Stabl il zaUon Decline nv;"'t@ hI Slogan IJ1~AItl1lJilliJll Marketing l ;UU\v1 (slogan I l J 1 h l , J l J ))( ~k611"g

6 . C a se : 7 - up l au n ch e d p r od u ct a s a n e w G e ne ra ti on X l 11 i1 lihHnR~'r \i1i1~ IUpdutc By giftuo. ESI)


16/53

Ccn-prebcusive ul'ljB

e . X xxxxx,.19.lJ1~tJ'IJ'1lJ'D~~tI', "port r . ~A . ; " J 1 . 1 1 p'Qd"c{ ;O.~-il>J7101~11OIXXXd.xxxxxx...XXX)(X

20, L1~l1n'llltJ magazine ""Oll1t!11 campaign business rnaqazlne [or sludenllhat study In business luum,linB~YlimJU\f1. - I . Market devoloprnent

. b. Backward dIversificationc. Conglom"rata dlv . r $ iOca liond, Concentric dlveramcallone. forward dlversiOcalion

i'J 20061. Slow f....dback, high CD~" ' ,Anddif ficulty Inmoasl.lrlng . ffo~t5 onsales are dl~advilnlB98S of which

promotion mix Inuredlont7-.ale manag"menlSl1 18 Promot.lonPublic relatingPersonal Seiling


17/53

" ' 10. E!2!:1/rnpws thuc lion70 peati! wlnt sportR cars, otners wan r vans, ostaitl cars, or ocon(~n'y cars. tne l l J I / ' caso Fordhss tauna lis murk~l~ to D O:~~1Ik~~~,~'$)\,.(i\ \$

6) undlfferentlaledC ) f oc uB e dD) homogeneousE) focused

@Glllattowastlla !Irllt marketer of dl.poablo razors 10orlor IIproduct &paclficaUy ocslgnecJ tor~n , This I. an example (If s G gm e n ta ti on u ~ ln g variables:~ _ ~r~ \1 '\'f

B) PsychographIcC) GeogrephlcD) Family IIta cycle5) Product use

12. WhDn ~Ik" IIrst 0E"nod I ll ; cc rnpany-cwned 'Gtel l a to ree 10"e 1111"s noe. s and epcrt ewe er, I hi . ~eXempliflod whlah IYpo of bualn&.".unll ,lratolly1

A) Oonc8nlrlc dlveramcallon8) Marl


18/53

Comprchenstve of QB

19 .M8l t' ~ gi rl fr ien d 1 "11, , him she W.,llsj"w ..UoZ lor Chri stm as . M. ll dacldes togo 10a stcrs thatp rovides the bes t possible selocUono f [swa llar y. H ie bos t cho ice wou ld be toshop a t It _store.

A) department8J catelogueC J discount*~) convenience

20, A I" a retell ostabllihment thlit cornblnoa supermarket and discount store sh op pi ng I n.--:--one location.A) superstoreB) department storeC) catagory Killar-) magamarKet : 9 An Inventory of homogeneou$ products thet have similar product ion ordemand rcqulrements Is

developed through:A) sor ting ou l,B) assorting._ r'))II'l~Jnl~O J allocation,

22. or Ihe fQl low ln s ..It.matlv .. which ,.rvlce I " Iho mos,_puople.oasU


19/53

Reporta snodisplaysExample: d O U y sales analysis reports

Oeclslon Support Systems (OSS)lnteractlve and ad nco supportE)(ampIB: p whsl-It anDlyels 10 delermlne where to spend iloverllsl"9 dollars

E x ec ut iv e I riformatlon Sy st em s ( E IS )Critical In(Qrmatlon to r executives an d manegersExample: easy access 10actions at competitors

Other Information SY"IQm&Expert Sysll)ma

Provide axp.rt advlceE)(ampIB; cradll application advisor

Knowledge Mll f iagamen t Sys tamsSupport creallon, orgBnilsilon, Dnddissemination of business krrcwledjju throughoul companyExamplll: .Inlranal aCCB08 to best business pracrlces

strategic 1"lonmnUon SystemsHal p get a 8l1atsglc pdvanlnge OVercustomerExamplea: shipman I Iraelling, e-ccrnrnerce W..b ayslams

Functional Business SystemsFocus on cperaucnal and manager ial upplicetlona of bastebusloess lunct lonsExEimplaa: accounting, finance, or markeling

Tha ISIunctlon Is..A major funct iona l a raB o fbuetnessAn Imprtanl contr ibutor 10operat ional off lclency, employee prouuct lvlty, morale,cUllom.rsoNlctlond utis(lIcUonA major .OUtoo of In(orm"Uon and support lor duc ls lon mak ingA v lt al ln gr .dl an t I n d~v


20/53

r- '- 1[" :]':' Jr- Jr Jr J.

J11J 81 ]- -

Hardware Rasol)tcQSMachlneaMedia

Software ResourcesProgramsProcedures

Oala Resources- Product desCflpliolla. customer recorda. employee 01 , Invenfory databasas

Network Reacurces- Communlculions media, communications processors, network.access and control sonwaru

Informallon ResourcesManagement reportaand business cocoments UGin9 tuxl enu graphics craplays. ud iorespeneea, and paper terms

9"1.1. u:: 'h 'lll"J! manager appllcatlon cluster ~ D~ CRM

C ro ss se ll. u p s till E p aymen t

2 . 1 l= ' 7 '1 . I1 ' l 1 If lL ll ~ } lG h ' ll e 4 ERP FAtL 01 C,oss-[unctionallnlormalion systems tnetproce ss d61"

Inuiling f rom Ih~ occurrence ufbuslncs5 Iransactions19. Onlina Tran&llct!on Processing Systems (OlTP) => real-urne systernathai capture ~nd process

IransBc\fons Immedlalely20. Salos Force Automation "' ,. Inforrnal lon systems lhal improve the dehvery at information and support to

s ale sp eo ple w llh ! he goal of I m pr o vi n g s a le s p ro d uc ti vi ty and markeling respons!velle'ss2 1. D BM S => S o~ er e ! ha l c on lr ol s Ihe creatlon, maintenance andUSB01 ca t abase22. DBMS Query Langu8g~ ~>allowaeasy, lmrnedlale access 10ad hoc data request23. Report Generator =;> Allow quick. easy speclncauon of a report format for information user nave requested24. L111~Lh . r l JQl => 58180t, from, when" group by, haVing, ordor by25, t11~ Sa"" 'JJ1l~saL" > Com.mllEi1 PIECES UDl.n~'nBzhll'1~ (P-Penormanco, l-lnformalion, E-EconOlfllc, c-conuot, E-Efticlency, S.Servlce)2 W h ic h one not Markup l an gu ag e ( SO L , T EX , .. . )3tl,;~SOL '"n11SAVE fl~disk \:J'h~~(Commll)4 ,hi4 SOL R:ollback \ 1 l ' n 1 8 ; ; ' h l i i i~"lm1m:1"ml'~ \ ' I lJ tl i ' l lo l"nnJ lj\ '~ ILI \L~lJ ltJ !\uansaot lon5 ti~'liD~ftvT~y!1Jtl'lln Tab la c l as s lI1ilO~r l1DrJ l~" (Select From CIa;)SOL ulatament LADnU~n-1u~lit\lClan A (~' fI !I lJ~ Uselect fromA )6 I )~L~ t J~ I I~" iJ~un t l 'o~1 J8~ l t lt t ~ f lHn l Jatabase (8elaC1->From->Wh"re-~Group by->Having->Oroer by )7 a~'1~bj'h~m'ntegrate front offica and Back' office \,)',.r"Wr1\1 (EAI,ERP,SCM, CRM)

EA t il SCM CRM ERP . n lJ DU fl 1 UFront OffiCII 0 EAI (E!,lerplfse Applicnllon InlegraUon)D Back OfficeFront off ice" support buslne" funct ions that raach out 10customerBack of f ice" support lniarnal business cparajlon and Interact wilh suppliers

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control and manapa tile D BB. Output of Requirement Analysis ~>Requlremenl Spactucatlon9 . Lagacy sys tem ,,> Old IS10. SIZ!;7PRICE a> Prlca : ! \ l r l l J Slzp11, NonnaUzo ~> Control Redu l ldam ; les12.Dat~ MIning z>tha prucen 'ut uolnlll11alhomalical techniques 10 10QKorhlddonpeuerns In group of dala,

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21Problem InIS contalo s: Requirement, Time,Budget, People, Malnl~nal1ce, Tedumloyy, PIECES22 Compare VerlflcaUon, Vaildatlon23 i 1 i i n 1 1 t i l m . 1 Gan-Spsc U N : Whole-pari i lcmn~m' l~UII~U il~ u{hJ '[ ,2 4 D at a \ lv ar eh ou ~~ I s (111) c u rr e nt , P r e vl o us2 5 . , ." Consist of r el at lc n o f r ec or d (08Iabase, nle , alt rlbu le, . . ,)

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C c m pr en cn sl v o f E llI57 TesUng Phrase l !O ; hU l~ ( Utlil Tesl, Inlegratlon Tesl, System Test, Acceptance Tesl)5 8 Wha l' s SCM el and f rom 7caack office I CRM " Fr on t o tn ce5 9 ! I~ h E lg t 14 Operat ion Managomenllnfonnation Swtem (TPS. Process InforrnatlonSystem. EnterpriseCollaborallon, aUof above) nau ell of above if~60 tnl.miElflDlJ CompallJlvB Adv a n t a g e E ; h n ! l[ h ~~ i i v61 ll:h'tl1j .......atabase q r dala g U a ra n te e . .. a n d . .. .. . (lnconslstency, r oduooancy ) . (consis lent , redundancy6 2 ~1 n J t J 9 i1 1 1 I h~1L1 l Af l 1 1 1 1 } 1W o W , ;D l l l ~ i 1 { r .; ~ " "D ~ t l f lWomlln do nol gat married 'tl}l~63 Dllta Resourca Manag"menl uTtnUllfl1t1 Database AdmlnlstraUon uaia PI~nnlng , Data Adrrumstrauon

64 OatabaSB Development: (Data Planning. Requirement Specification, Conceptual Do~;gn, LogicalDesign, Physical D8019n)marr i eswoman0....

manG i ( i i I I lQtt"~lg C"_fQ~)t-a~~~IRIr.fIAd-mat~6ling-& servicinga t p r o du c t, services. &In f?rmat lon.~ 6 Comp a l l tl v l ) Forces (Porter)- e ar 9a ln ln 9 p ow .e r of cus tomers- Barga in ing power o fsupp lier s- Rival ry of c,ompaUto rs- T hr ea t or new ent ranla- Th~at of . .ub~1I11Jl6B67 m'nilfl New DlstrlbuUon Channel n1l11\Dt.InI1~1'1lf'LlJlJl~ (Dlfferenliale. lnnovallon, Growth, Alliance)6 8 n f t~ l ' 1f l .f 1 r !m l i n 'nDDn P r o du c tH~ ' l ~ 1 )hQ ] a 19 1ime 01market UDU~H~,(Co81Iasderah lp, lnnovauon, alliance. dllfenmtiallon. growth )lnnovauon stralegy Is i:ompeUUYBa ll l l iegy seek 10 develop unique product a s81 '11ce, . ?QBII" '~de ll ih lp sll1l legy Is a cQmpeU t l v estralegy b y which a f irm seeks to nnd way 1 0 use jnfo;mallon

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ERP Is Enlerpr lse Resource Plannhlg.ERP Isa cross - lunct ionel enrerpr lsesystemEHP D e fi n it i on

47~1lI1111ill\'II0~database f i i im1n integrity Lta~conslstancy48\ )\ ER diagram )Jl\\R1ml .f'hv.lJ1U~11lJ-j10=14 9 I h\ l \l rt ~ 1 ID ~ CRM r t ~~"hh \ i jn t i 1!n l \ loya lty50Expert System Is a k n ow l e dg e - base Ir,jonnellon used At51Machine "",guage11001 10110052Assembla language Add x , y load y53 High 18vellanguage

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. )75SyJltJ~m~QtlaJyslals an in-depth study of anduaer Inlol/natlon neads utut produce. [,"'cilonal requuemerus.

Sy~tem8 analysis contain: Organizational analysis, Functional requlternents an~lysi576Sy~lems De s ig n co n ta i n: Ussr Interface d e si gn , D a te dl;lSlcn, Process design

System epeclrtcatlon contain: user lntartace specutceuoos, Outabaae Specincation, SoftwareSpecincallons, Hardware and Network Specllleaucns, Personal Spedflcalion

77lmplemenlalionImpl5menUng Naw Systems:ImplamenlaUon Actlvltlas contaln;,Acqul.~ilion orHW, SW, and Service -> SW Development ofModJncaUon-" End User Training -> Syslem Documentation -> Conversion

7BTralning- End users muot be trained to opera Ie a naw e-busjr tess systam or ImplomantaUon wil l fal l May beUml led In scope or may Involve all aspects altho proper USe o f Ihe new sys te rn Maneg ll llOand end users must be educa ted 111ow thenew technology Impacts buslnossoperallons IUld manaeemenl79 Conversion methods

Parallel- BoUlo ld end naw sys tems are opera teo unu l thepro ject development team ande n d u ser s agree to SWit ch complutalyPhased Only par ts o f the naw app lica tion oron ly a few locat ions a ta l ime are convertedPilot-one deperlmonl Ot other work s ll e aerve s a~a test sltePlungaA dlract cutover to the newly developed system

BOI~n~ New Js li1lJ1t\.l '~lJ1Jl"El~iI 'm iI~t 'i lf1Ln 'hJ.ro~r llProvide train at vendor facility,Provide cost of train, rhm, train cn-91~1" In house, hi'Documenl IlYl\lnT1 Train)81tl1lJ'h I U&1 I I1 9 1n O l d h I naw fl secure ~lti\ilu\V5illl (parallel, Cutover, Phase, . .. )m ~ 5y" lom run proarum t l l l .h 'A~Hh~tlHn~t1[Jf l ' l l1 (paralle l, Cutover, Phase, . . , )62DDnllullIl'tm barrier il~ul'nn,rof'i~iuD~11iJ~lnllln ~DlJtlmo ' tU)B3D~17 f h h h \Manager I'l~ii"h Sel l, Buy , Hold t '1LJI1'hu:h(Flnanclal, Investment, Capital Budgel, Cash]

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71 Innovation ..- New ways o f dO In g business, UnIque products orservice. N ew ways to b a u er s e rv e cu s tome rs Reduce l ime to merke l New distribution models

7Z Growth- EXPS0d p roducuon c apac it y- Expand Inlo ~lob~1markets- Diversify- Inlegrate lnto ralaled products andservices.

73 Alliance- Broaden your baseof support..New linkage.- Marger$. BCQuislilons,Jointvuntures, "vtrtuai comcantcs"- Markellng, manufacturing, O r dlatrlbuiJon agre6monls,

74 Paler 's value chainAdministrative Cocrdlnallon & Support Servlcee. Tha key role o( SIS heraIs inelectronic collaborationSystems,- H RM , SIS role: Employee Skills Database.- Technology Devolop~lonl, SIS role: CAD Procurement 01Resources. SIS role: EDI with suppliers.Primary Actlvitios, These '1cllvUles directly contribute to the lransformntlon prcceas of the orgilnlzaUoh,- Inbound Logl,sllca, SISral!!: Automated Warehollslng, JIT.- Operations; SIS role: Computer-Aided Manu!aclurlnl)'- outbound Logl6lics. Sl~ role: Online ~6la Entry.- Marketing and Sales, SIS role: Market Analysis, Customer ServIce. StS roJe:Oiagnoslic Expert Syslem,

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87The "'buslness p:ann,ng prccaaa tocuaeeon discovering Innovalive approaches 10salisfylng a company'scuslomer value Bnd business value goal8.B8A can be definedas a form of orGanization that uses telecommunication, networks andciher lntorrnat len lachnology 10Unkpeople,8S5015and Ideas of 11var iety of bus iness pa r tne r s . no mailerwhere they may be located, In order10exploita buamess opportunity.89

" Strategic planning deals with the developmentof an org"nl~aljDn's goals mission, goa ls , strategies, an dpoUcls~.Operational Plannfng : Planning donoona sncrt-terrn basls to lrnplernent an d conucl day-to-day operatlons80desIgn of dalabase ftlllV reside In 10physlcal locettcn database l.ho:ihluonll: Umnrni,la anomer location~lMtidb desIgn ( physical db desiGn ( logIcal db assIgn! dla\r lbul lon db design91DB Is... . And f lnd-tuna f O . r IntegrIty, performance, ...lnlad I examine / audit I Inspect92AsaoclQw 'IID~ entity l~tJnil D~ hl ink I ralaUon.shlp I connection93ERP~flJ~lm~1nD::ll'MRP94011 aceeas t 'lT1database ll4J!.l ll lJUr il~ ~ 1 l ' 1 < 1 ! t I 1 , 1 , indeX lJ lt1 ' IUJ~~ '11' i1111A' l1)dlrect I random ( sequentialo95BUllins" Prccees Reenglnaonng (BPR)" R e th in ki ng a nd redesign of buatnass orocess, combine Innovationandprocess lmprovemen t. .o11 6Vir tual company .. 10I lnk people, asset, Idee from vir tual workgroup and all iance wilhbusiness partner (Br ick & .C l ic k . O n l i n e s to r e o f fi ce )

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o84Information Sy.tem (IS) Is an organizad ccrnblnation01people, hardwar c, software, commoruceuonsnelworks, and data resources tnal collects, t ranslorms, and dlssernlnalea tntorrnatlon In an orqanlzatlcn.(Whichis not I n f o rma l lon system resourcej)Inform.tlon Technology (IT) Is 8hardware. scHware , telecornmunlcalion, database managemenl, and otherlntcrmatlon processlnq technologies used in computer-based Information systems.WhatIs IS crisis? ( Overt ime, Over budgeI, PoorreUablll ly, users unacceptable)Updale By Pasi)a 37. f 50~ EBT6 21 - Electronic Business Inlo(fn~llon Sysl.mo65Ccmponenls ot an !ntormalion System People Resources- E nd Users- IS Specialists Hardware Resour ces- Computer systems_ Porlpheral$ Softwllre Resources- System so f tware- ApplicllUon software- Procedures D al a Rosources- Data YOrSU, Informatiun Nolwork Resource.- Communication media- Network support8 e

. ,Four basic straleqles (Don ) E r . ll i chCustom~'s. Customer s ' perception of prooucuservlce 8S solut lon 10 indiv idua l problem Cooperate. cccpere te with customers. suppllats.clher companies (includlno cornpatltors] Oruanlzs_Thrlvo on ell anga and uncertainly Levaraga p~ople anuInformailon. Leverage Impac t of people and people's knowledge

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