08 Fall

This guide is designed for CompTIA Delivery partners to describe program qualifications, benefits,

requirements, resources, enrollment policies and processes.

2

3

Table of Contents

I. Executive Summary – Authorized Partner Program ........................... 4

II. Program Description ................................................. 5

III. Three Authorized Partner Levels ........................................ 5

IV. Delivery Partner Eligibility ............................................. 6

V. Program Criteria.................................................... 6

VI. Partner Benefits .................................................... 7

Increase Profitability................................................ 7

Leverage CompTIA Marketing Support to Drive Demand ...................... 8

Gain Business Improvement .......................................... 9

Increase Industry Awareness ........................................ 10

Increase Instructor Support.......................................... 10

Increase Student Participation ....................................... 10

Increase Partnership Performance .................................... 10

VII. CompTIA Product Portfolio ........................................... 12

CompTIA Standalone Products ....................................... 13

CompTIA Bundled Solutions ......................................... 18

CompTIA Price Bundles ............................................ 19

VIII. Program Enrollment, Transition and Renewal .............................. 21

VIII. Conclusion ...................................................... 21

IX. Contacts ........................................................ 21

4

I. Executive Summary – Authorized Partner Program

CompTIA has developed an extensive Authorized Partner Program to accelerate revenue growth for

both our valued delivery partners and CompTIA. The program provides significant financial incentives

coupled with substantial sales and marketing resources to increase partner velocity, volume and

financial performance.

Partners are one of CompTIA‟s most important strategic assets. CompTIA is dedicating substantial

resources and is committed to working collaboratively with partners to increase market impact,

customer satisfaction and revenue.

CompTIA has developed branding campaigns to drive top-of-mind awareness and activate buying

behavior for CompTIA certifications and content. In the past year, CompTIA has launched major re-

branding including a new Web site, standardized content and materials and direct marketing

initiatives.

Authorized Partner Program Goals

• Increase CompTIA partner revenue by offering extensive financial and program resources.

• Provide a robust CompTIA port folio of standalone and bundled solutions to increase partner

margins and customer satisfaction.

• Increase sales and marketing resources to elevate motivation, impact and results.

CompTIA’s Business Contribution Partner Business Contribution

• Substantial Exam Discounts – substantial

discounts from CompTIA non-member pricing.

• Marketing Development Funds – Gold and

Platinum partners can earn 3%-5% of revenue to

reinvest in approved marketing projects .

• Bundled Solutions – portfolio of standalone

products, bundled solutions and price bundles to

improve revenue and margins .

• Increase Train to Test Ratio

• Increase Quality of Training

For Gold and Platinum Partners:

• Increase CompTIA Revenue – by at least 7.5% over

previous year‟s volume to increase revenue/profitability.

• Business Planning – submit quarterly unit projections.

• Marketing Planning – develop quarterly high level

outlines.

CompTIA Sales Contribution Partner Sales Contribution

• Increased Product Sales – provide bundled

solutions and more products to sell.

• Increased Sales Support – sales training

webinars etc.

• Motivational Programs, Sales Tools and

Resources – to increase impact and results .

• Increase Sales Performance – work

collaboratively with CompTIA to optimize sales

resources, support and tools to increase selling

skills and close ratios.

CompTIA Marketing Contribution Partner Marketing Contribution

• Provide Significant Marketing Support

o Brand Building

o Leads

o Content Templates

o Marketing tools

• Increase Marketing Performance – work

collaboratively with CompTIA to increase market

impact, revenue and customer satisfaction.

5

II. Program Description CompTIA is the leading provider of high quality, vendor-neutral certi fications and learning content for

IT professionals. CompTIA works with multiple delivery channel partners around the world to help IT

professionals advance their knowledge, skills and career credentials in order to raise workplace

performance levels.

The CompTIA Authorized Partner Program recognizes each delivery partner organization as a highly

valued CompTIA business partner. The expanded partner program is designed to jointly help your

company rapidly grow the business by providing an industry leading portfolio of products and bundled

solutions, combined with powerful sales and marketing tools, resources and support.

The Authorized Partner Program is a global program consisting of three levels partners can apply for

depending on the number of CompTIA certi fication exam purchased and the number of certification

courses taught per year.

Summary of Partner Benefits

Significant Financial Incentives

• Volume Discounts - increase your profitability as you grow the business

• Sell Bundled Solutions – dramatically increase revenue and profitablility by selling bundled products

• Incremental Revenue – elevate your marketing with help from CompTIA

Extensive Sales Tools, Resources and Support

• Sales Training and Motivational Tools - increase selling skills, momentum and customer impact

• New Customer Segments – extend market penetration to new segments and prospect groups

Robust Maketing Tools, Resources and Support

• Marketing Tool Kit - increase your marketing impact and effectiveness

• Valuable Content – cut and paste content to educate potential customers and drive demand

• CompTIA Branding Program - build awareness, preference and selection for CompTIA solutions

Performance Enhancing Instructor Tools

• Instructor Information and Tools – increase instructor knowledge, skill levels and student satisfaction.

III. Three Authorized Partner Levels

6

IV. Delivery Partner Eligibility

The CompTIA Authorized Partner Program is designed for CompTIA delivery partners whose primary focus is IT training, delivered in different modalities (i.e. classroom, virtual classroom (Live Online) and/or Blended Learning). The Authorized Partner Program is a global program.

CompTIA Authorized Partner Eligibility Criteria

• Offer Courses - at their own training centers, client site, rented space or online.

• Offer at Least One CompTIA Certification Training Course – and use instructors certified in

the CompTIA course(s) they teach and hold a “trainer the trainer” certification or credential.

• Use CompTIA Approved Quality Content (CAQC) Material - CAQC training content is

reviewed by industry experts to ensure that publishers adhere to the high quality of CAQC

instructional design and maintain a 100 percent correlation to the exam. Students have a number

of important study advantages with CAQC materials, including: Complete coverage of all exam

objectives, Implementation of important instructional design principles and Instructional reviews

that help students judge their learning comprehension and readiness for the certification exam.

V. Program Criteria

Summary of Program Criteria

Criteria

Authorized Partner

Authorized

Gold Partner

Authorized

Platinum Partner

Annual Program Fee $1000 $3000 $7500

Yearly CompTIA exam voucher volume requirements Less than 450 450-999 1000

Number of CompTIA certif ications in partner portfolio 1-3 4-5 6 or more

Must use CompTIA Approved Quality Content (CAQC) provided by a CompTIA Authorized Content Partners

Off icial*

Partners must offer value adds to the training e.g. assessment, eLearning etc.

Must bundle CompTIA vouchers for promotions at marketing events

100% of instructors teaching CompTIA courses must have CompTIA CTT+ Certif ication or other industry approved trainer certif ication or

credential

CompTIA instructors must be certif ied in product they are teaching

Partners must provide all CompTIA related sales data quarterly. All reports must be received within 15 days after calendar quarter-ends

N/A

Purchases of exam vouchers and CompTIA materials must be via authorized distribution channels for tracking

Willing to provide case studies/testimonials

In-house or mobile testing center with one or more test service providers

Proper and correct usage of all CompTIA logos, marks on all

marketing materials, w ebsites, collateral

Participation in Know ledge Advisors Metrics That Matter™ (or regional equivalent quality measurement tool)

* See page 14

7

VI. Partner Benefits The benefits of being a CompTIA partner are designed to significantly raise performance levels by

providing multiple incentives, resources and tools to increase revenue and profitability.

Increase Profitability

• Discounted Exam Vouchers - CompTIA Authorized Partners are eligible for discounts. All discounts listed below are off of the non-member price (See criteria below).

Certification Voucher Volume Discounts

Partner Discount Levels

Exam Type Authorized

Partner Authorized Gold

Partner Authorized Platinum

Partner

Certif ication Exams

( see page 15) 18-20% Discount 23% Discount 26% Discount

Certif icates Exams ( see page 16)

20% Discount 20% Discount 20% Discount

Qualifications

Qualifying for Next Level As voucher volume grows to the next annual volume level, partners are notif ied and may

decide to move to the next plateau, which qualif ies them for increased discount levels.

Volume Decreases If a partner‟s volume decreases below annual program levels at renewal, an adjustment w ill

be made to the low er program discount level.

See Page 21 for Partner Program enrollment and transition processes.

• CompTIA Marketing Development Fund Program

Gold and Platinum partners can qualify for Marketing Development Funds, which allow partners

to earn a percentage of all their CompTIA voucher and CompTIA Authorized Official Content

sales on a quarterly basis if they meet growth criteria. (See criteria below.)

Marketing Development Funds Criteria

Program Description

Gold and Platinum partners can earn a quarterly MDF revenue rebate percentage of their entire CompTIA voucher and CompTIA Authorized Official Content sales to fund future

approved CompTIA promotional projects.

Partner Levels Authorized

Partner Authorized Gold

Partner Authorized Platinum

Partner

Minimum Growth N/A 7.5% 7.5%

% of Revenue towards MDF N/A 3% 5%

Marketing Development

Funds Qualifications

• 7.5% Quarterly Exam Volume Growth - must meet or exceed 7.5% growth over the previous year based upon quarterly forecasts.

• Official Content - only CompTIA Official Content qualif ies for Marketing Development

Fund. (See page 14 for Official Content description).

• Approved Criteria Categories – MDF funds are for approved marketing initiatives with a direct benefit to CompTIA vouchers and content sales. Some examples of

approved marketing projects are: advertising, direct response campaigns, sales events, literature, web site enhancements and trade shows. Exceptions can be approved by your CompTIA Business Development Manager if there is suff icient merit.

• Follow CompTIA Branding Guidelines - projects must observe appropriate use of

CompTIA marks and logos, and would ideally be cobranded.

• Purchases of exam vouchers and CompTIA materials - must be via authorized distribution channels for tracking and to be eligible for MDF credit.

8

• Bundled Product Solutions Increase Revenue and Profitability

An easy way to increase revenue/profit is selling bundled solutions that combine your training products with CompTIA‟s value-added learning content and certi fications. (See page 18)

• Complimentary Sales Support and Product Training

CompTIA recognizes the value of providing outstanding sales training and materials to its partners. Partners have access to these tools via business development managers, Webinars, Webcasts, community Web sites and portals. Platinum partners may receive face to face training

when required.

• Participation in CompTIA Community Program CompTIA is developing strong IT communities making it possible to share information, best

practices and community benefits. CompTIA partners will be encouraged to extend membership in these communities to their students and certi fied individuals as a value-add to their offerings.

• Sales Resource Center on the Partner Portal

CompTIA is building a Partner Portal to provide information on the multiple resources and tools

available to Delivery Partners. One of the important benefits is the Sales Resource Center

designed to help make partner sales efforts more efficient and more successful.

CompTIA Partner Sales Resource Center (On the CompTIA Partner Portal)

Item Description Partner Value

Overview of Partner Program • Describes partner goals, program values, program description and multiple sources of

support

Summary of Sales Ideas • Describes multiple w ays to increase sales effectiveness w ith help from CompTIA

Sales Cheat Sheet • Customer Segment Profiles - with messaging for each audience

• How to use case studies and success stories - to increase sales

Best Practice Selling

Webinars

• Certif ication Value Proposition– for the industry, individual IT professionals,

executives/managers and HR

• How to sell packaged solutions – the training and certif ication learning path

• How to sell to corporate B2B, consumers, government, new students

• How to renew, upgrade and embed CompTIA certif ications

• Additional Webinars – to be created based on partner feedback

Case Studies Repository • Repository of Case Study/Success Story/Testimonial to use w ith customers

Research Repository • Short research sound bites - to use as proof points in client calls

Leverage CompTIA Marketing Support to Drive Demand

• Use of CompTIA Partner Logo & Marketing Materials, Templates

CompTIA will provide marketing materials, logos and templates for Partner Program use (subject

to CompTIA guidelines) for co-branding.

• Partner Logo and Listing on the CompTIA Websites CompTIA will provide a special mark for the partners to be displayed on the Partner Web sites. In

return, CompTIA will list all partners in good standing on the CompTIA Partners Web page.

• Lobby Plaque Denoting Partner Status

CompTIA will distribute lobby plaques for each physical delivery center to denote the level of partnership, along with any specializations, if appropriate.

9

• Listing in CompTIA Learning Partner Online Directory Partners will be listed, by partner level, in the Directory. Corporate customers will have access to

this directory to locate quality providers of CompTIA„s learning and certi fication products.

• Participation in the Annual CompTIA Learning Community Awards Program

CompTIA feels it is beneficial to recognize and reward the efforts of our partners who

demonstrate excellence in their lines of business. The awards program will be announced and

rolled out in Q1 2010 for recognition at the 2010 Membership Meeting.

• Support of Industry Events, Trade Shows and Conferences

CompTIA recognizes the value of co-marketing at industry events and will consider sharing

industry participation at targeted, strategic events. CompTIA MDF funds may be used to jointly

participate in approved events. All event participation by CompTIA is subject to approval from

CompTIA.

• Lead Generation Program

Partners will benefit from CompTIA‟s marketing efforts by receiving leads.

CompTIA may be able to bring our premier partners deals that can be cultivated together in

exchange for a referral fee back to CompTIA. Joint Sales Initiatives that generate business will

entail a referral fee on the total value.

• Marketing Resource Center on the Partner Portal

The CompTIA Partner Marketing Resource Center is designed to make partner marketing efforts more efficient and more successful to help grow the business.

CompTIA Partner Marketing Resource Center (On the CompTIA Partner Portal)

Item Description Partner Value

Summary of Marketing Ideas • Mult iple ideas on how to increase marketing effectiveness with help from CompTIA

Content Repository - for

cutting, pasting and

customizing

• Employment, career and training trends

• Sound bite summaries of relevant research

• CompTIA bundled solution and product descriptions

• Repository of case histories, success stories and endorsements

Collateral Repository • Product spec sheets etc.

Campaign ideas • Possible email blasts/mailings campaign ideas

Ad templates • Ad templates containing suggested copy/graphics

Newsletter Templates • Refreshed content for your newsletters to enabling you to keep touching prospects and

customers

Webinar Marketing Tools • A repository of asynchronous webinars to provide compelling information on careers,

learning paths to help incent buying behavior

Gain Business Improvement

• Access to industry research and newsletters

One of the cornerstones of CompTIA‟s partnership proposition is timely, relevant research to

assist in making sound business decisions. Each partner will have access to the latest information

on ICT Skills, Certification trends, Employment data and IT industry trends.

10

• Knowledge Advisors Metrics That Matter™

Metrics that Matter (MTM) provides authoring tools, templates, and reports that are a powerful set

of tools for managing and improving an organization‟s people performance. The reports assist

partners in improving their business based on the student feedback. Basic reporting tools will be

available to the partners at no charge. If additional MTM services are is required, CompTIA

Partners will receive a discount from Knowledge Advisors.

Increase Industry Awareness

• Invitation to the Learning Advisory Council and CompTIA Learning Committees

As a Member-driven organization, CompTIA values the input, suggestions and ideas garnered

from business and industry leaders. Partners of the Program will have the ability to participate in

various councils and committees.

• Invitations to Colloquium

The Colloquium event is a long-standing tradition in the Training and Certification industry.

Executive invitations will be offered to those leaders that have demonstrated commitment to the

growth of the overall industry in the recent past and who share a vision for the development of

work force skills in the future.

Increase Instructor Support

• Complimentary Instructor Vouchers each Year

CompTIA recognizes the value and investment in Partner instructor resources. The CompTIA

Authorized Partner Program will encourage ongoing Instructor skill sharpening by providing

complimentary vouchers on an annual basis, based on Partner level.

• Participation in the Instructor Incentive/Rewards Program

CompTIA recognizes Instructors are a key ally in promoting the benefits of certification within the

community. The Instructor Rewards program is designed to incent instructors and reward those

who are actively promoting the value of certification in their classrooms or online environments.

• Complimentary Product Training

In the spirit of a true partnership, CompTIA recognizes the value of providing outstanding product

training to its partner instructors. Partner organizations will have access to these tools via

Business Development managers, webcasts, community websites and portals.

Increase Student Participation

• CompTIA IT Merit Awards for Students Partners can nominate a student who has achieved a CompTIA certification and shown interest in

pursuing additional training and certification. Partners can nominate them for a $250 IT Merit Award for their continuing education and certification with your organization. See http://www.comptia-ef.org/training/merit.aspx for more information.

Increase Partnership Performance

• Assigned CompTIA Business Development Manager

• For Gold and Platinum Partners, a CompTIA Business Development manager will be assigned to

support the partners throughout the year. Direct access to experienced professionals to assist in

business planning, marketing support and sales/product training is a key benefit.

• Quarterly CompTIA Business Forecast

Helping accelerate revenue and profit growth is mission critical for each partner. The assigned Business Development Manager for Gold and Platinum Partners will work with the partners to forecast voucher volume and anticipated promotional programs that drive business.

• CompTIA Authorized Partner Portal

CompTIA is developing a partner portal designed to enable one stop shopping for CompTIA

partner support including online purchases, MDF funding application, submission of business

forecasts etc.

11

Summary of Benefits for each Partner Level

Benefit Category Program Benefit Authorized Partner

Authorized

Gold Partner

Authorized

Platinum Partner

Profitability

Discounted Certif ication exam vouchers

18-20% off of the non-

member price

23% off of non-member

price

26% off of non-member

price

Discounted Certif icate vouchers

20% off of

non-member price

20% off of

non-member price

20% off of

non-member price

Participation in the CompTIA Marketing Development Fund program

N/A 3% 5%

Bundled Product Solutions Increase Revenue and Profitability

Sales

Complimentary Sales support and product training

Participation in CompTIA Community Program

Sales Resource Center on the Partner Portal

Complimentary face to face product training N/A N/A

Marketing

Use of CompTIA logo & marketing materials, templates, co-branded collateral, based on program status/level

Partner Logo on the CompTIA w ebsites and

provider directories

Lobby Plaque denoting Partner status/level

Listing in CompTIA Learning Partner Online Directory

Participation in the Annual CompTIA Learning Community Awards Program

CompTIA Branding Campaign – to generate top of the mind awareness and leads

Joint Support of industry events, trade shows and conferences

Participation in CompTIA lead generation program

Marketing Resource Center on the Partner Portal

Business Improvement

Access to industry research and newsletters

Access to Knowledge Advisors Metrics That Matter™ (or regional equivalent quality measurement tool)

Industry

Awareness

Invitation to participate on Learning Advisory

Council and CompTIA Learning Communities & Committees

Invitations to Colloquium N/A 1 3

Instructor

Complimentary vouchers each year for instructors, developers

2 4 6

Participation in the Instructor Incentive/Rewards program

Complimentary product training

Student CompTIA IT Merit Aw ards for Students

Performance

Quarterly Business Review N/A

CompTIA Authorized Partner Portal

12

VII. CompTIA Product Portfolio

CompTIA has an industry leading, premium quality portfolio of standalone, bundled solutions and

price bundles that authorized delivery partners sell to prospective clients.

• Standalone products - single product offerings such as A+ Certification Voucher

• Bundled Solutions – combination of products, services and useful information that provides a

series of related value/function and offered at a discount

• Price Bundles – combination of two or more standalone products offered at a discount

13

CompTIA Standalone Products

Standalone products are single product offerings such as an A+ Certification Voucher that can be combined with course offerings for increased value to the student.

Below is a table describing the interrelated series of CompTIA services and products that delivery partners can offer to potential clients.

Summary of CompTIA Learning Content and Certification tools

Content Type

Description

Official Content

Recommended & Authorized

Content*

Certification

Assessment

TBD CompTIA Assessment Tool

being built – Q1 2010 launch

N/A

eLearning Courses eLearning interactive training tools are valuable self study aids and can be used to assist in pre/post classroom training.

CompTIA eLearning – Q1 2010

http://www.comptia.org/certif ications/testprep/trainingmaterials.aspx

Student & Instructor

Guides for ILT

CompTIA Authorized Classroom

material used by the instructor to teach the class

CompTIA Press – Instructor

Guide

http://www.comptia.org/ce

rtif ications/testprep/trainingmaterials.aspx

Books are invaluable study aids helping students reinforce instruction and increase

know ledge.

CompTIA Press – Student Guide

http://www.comptia.org/certif ications/testprep/trainingmaterials.aspx

Self Study Courseware Courseware that a candidate can

use to study on their own for an exam. This type of courseware can be used in Classroom

environment as well

TBD http://www.comptia.org/ce

rtif ications/testprep/trainingmaterials.aspx

Certification

Preparation Tools

Tools to validate learning and

prepare students for certif ication.

• Practices Tests

• Flash Cards

• Mentoring Solutions

• Virtual Lab Solutions

Sample test questions are

now available on each certif ication page.

More Official Content w ill be

available in 2010

http://www.comptia.org/ce

rtif ications/testprep/trainingmaterials.aspx

Cert if icat ion Exam V ouchers

Certif ication Exams - See list on page 16

N/A N/A

Certif icate Exams - See list on next page 15

N/A N/A

CompTIA

Communit ies

Under Development N/A N/A

* if unable to locate Official content, contact your CompTIA Business Development Manager or email capp@comptia.org.

14

Below are lists of CompTIA standalone information and products:

• Exam Information - helps students know how to prepare for the certification exams.

• CompTIA Content – classroom tools for instructors and students.

• CompTIA Certificates Vouchers – port folio of 2 certificates.

• CompTIA Certification Vouchers – port folio of 11 certi fications.

Exam Information Portfolio

CompTIA Exam Information

Essential Information

Needed to Prepare for and Take CompTIA Certification Exams

Exam Objectives Enables students to identify key areas and information to study by reviewing the certif ication exam

objectives.

Exam Policies • Candidate Agreement – an overview of all the rules and regulations regarding certif ication,

including test materials and the use of logos once certif ied.

• Conduct Policy - reviews proper test taking behaviors. Before certif ication, candidates must agree

not to participate in any activities that can be considered a compromise of the integrity or

confidentiality of any CompTIA certif ication or examination.

• Retake Policy - An outline of the conditions and processes in which a candidate may retake a

certif ication exam.

Information for

Taking the Test

CompTIA certif ication exams are provided through Pearson VUE and Prometric. Visit their sites to f ind

the closest testing centers.

CompTIA Learning Content CompTIA through its Approved Content Partner Program provides a variety of courseware, self

study material, practice tests etc. for instructors and students. All content is reviewed and approved through the CompTIA Approved Quality Content program (CAQC) and has the CompTIA Partner Stamp.

Learning Content Portfolio

(Platinum Partners must use Official Content)

Content Options

Official Content* Recommend Content Authorized Content

Official Content Collections • CompTIA branded content (e.g.

CompTIA Press). • Content available in 6 languages. • Distributable in 10 or more countries. • Covers 4 or more markets. (e.g.

commercial, government, education etc.).

• Includes value adds (e.g. practice tests,

vlabs, resource tools etc.) and offer voucher bundling options.

Recommend Content Collections • Available in 2 or more languages

• Regional or Multi-National Dirtibution • Covers 2 markets. • Includes some value adds and offers

discount voucher bundling options.

Authorized Content Collections

• Available for local language

• Distributable in local country

• Cover the local market

• Includes at least one value add

and offers discount voucher

bundling options.

15

Certificate Portofolio

Description CompTIA‟s Strata program offers fundamental to advanced certif icates that validate a w ide range of subjects in information technology (IT). Students and professionals holding a Strata certif icate

demonstrate that they have the knowledge required to enter and excel in IT and technology-related f ields.

CompTIA Strata - IT

Technology

The CompTIA Strata - IT Technology exam is designed to show that a successful candidate has the know ledge to identify technology and computer hardware basics, compatibility issues and common errors, software installation and functions, security risks and prevention, as well as some Green IT and

preventative maintenance practices.

The Strata – IT Technology certif icate is ideal for individuals and students new to the IT job market as well as the increasing number of professionals changing careers to IT or technology-related f ields. Many entering an IT career will continue to pursue higher certif ications in CompTIA A+, and with

specialized experience, CompTIA Netw ork+ and CompTIA Security +.

CompTIA Strata - IT

Technology Sales

The CompTIA Strata - IT Technology for Sales exam is designed to show that the successful candidate has the know ledge to effectively engage a customer, identify types of technology users, provide appropriate solutions based on customer requirements including Green IT and preventative maintenance, coordinate with technical staff and ensure customer satisfaction.

The Strata – IT Technology for Sales certif icate is ideal for students or individuals entering a sales career as well as seasoned sales professionals new to selling technology products and solutions.

CompTIA Strata -

Fundamentals of PC

Functionality

(UK Only)

The CompTIA Strata - Fundamentals of PC Functionality measures a candidate's knowledge of basic ICT vocabulary and PC components. The exam covers the basics of setting up a PC w orkstation, installing software and recognizing / preventing security threats.

This exam is only available in the United Kingdom. It fulf ills ITQ Level 1 w hen completed w ith the CompTIA Strata Fundamentals of Technology exam and is recognized by the sector skills council, e-skills.

CompTIA Strata -

Fundamentals of

Technology

(UK Only)

The CompTIA Strata - Fundamentals of Technology measures a candidate's ability to explain the characteristics of PC hardw are and peripherals, as well as identify basic compatibility issues and

operational problems. The exam also covers safety guidelines and preventative maintenance of computers.

This exam is only available in the United Kingdom. It fulf ills ITQ Level 1 w hen completed w ith the CompTIA Strata Fundamentals of PC Functionality exam and is recognized by the sector skills council,

e-skills.

Green IT Certif icate

Launch Date:

Dec 2009

The CompTIA Green IT exam is designed to show that the successful candidate has the know ledge and skills to implement environmentally sound techniques such as disposal, preservation of power, and reduction of an organization‟s carbon footprint. Furthermore, a successful candidate will be able to identify organizations and standards, implement virtualization on IT systems, and calculate the ROI

involved in implementing green IT. This test is intended for candidates who have decision making authority over their company‟s IT infrastructure such as: IT Manager, IT Supervisor, Data Center Manager, and Operations Manager. CompTIA A+ and CompTIA Server + are recommended

prerequisites.

16

Official Learning Content for CompTIA Certificates

Certificate Name CompTIA Press Instructor Guide

CompTIA Press Student Guide

CompTIA eLearning

CompTIA Strata - IT

Technology

CompTIA Approved Classroom material used by the instructor to teach the classroom

https://store.comptia.org/

CompTIA Approved Classroom material used by the students in a classroom

https://store.comptia.org/

Self-paced eLearning courses for Strata IT Technology

Available in Q1 2010

CompTIA Strata - IT

Technology Sales

CompTIA Approved Classroom material used by the instructor to teach the classroom

https://store.comptia.org/

CompTIA Approved Classroom material used by the students in a classroom

https://store.comptia.org/

Self-paced eLearning courses for Strata IT Technology Sales

Available in Q1 2010

CompTIA Strata -

Fundamentals of PC

Functionality

(UK Only)

CompTIA Approved Classroom

material used by the instructor to teach the classroom

Available in UK

CompTIA Approved Classroom

material used by the students in a classroom

Available in UK

N/A

CompTIA Strata -

Fundamentals of

Technology

(UK Only)

CompTIA Approved Classroom material used by the instructor to teach the classroom

Available in UK

CompTIA Approved Classroom material used by the students in a classroom

Available in UK

N/A

Green IT Certif icate

Launch Date:

Q1 2010

CompTIA Approved Classroom material used by the instructor to

teach the classroom

Available in Q1 2010

CompTIA Approved Classroom material used by the students in

a classroom

Available in Q1 2010

Self-paced eLearning courses for Green IT

Available in Q1 2010

Certification Portfolio

Certification Name

Certification Exam Description

CompTIA A+ For entry-level IT technicians, the CompTIA A+ exam covers preventative maintenance, basic

networking, installation, troubleshooting, communication and professionalism

CompTIA Netw ork+ For networking professionals, the CompTIA Network+ exam covers managing, maintaining, troubleshooting, operating and configuring basic network infrastructure

CompTIA Security+ For experienced security professionals, the CompTIA Security+ exam covers system security, network infrastructure, cryptography, assessments and audits

CompTIA Server+ For experienced IT professionals, the CompTIA Server+ exam covers areas such as RAID, SCSI, managing multiple CPUs and disaster recovery

CompTIA Linux+ For experienced Linux professionals, the CompTIA Linux+ exam covers user administration, f ile permissions, software configurations and the fundamental management of Linux systems

CompTIA PDI+ For entry-level printer and document-imaging technicians, the CompTIA PDI+ exam covers basic

electromechanical components and tools, print engine and scan processes, color theory and networking

CompTIA RFID+ For RFID professionals, the CompTIA RFID+ exam covers installation, maintenance, repair and troubleshooting of RFID products

CompTIA

Convergence+

For experienced convergence professionals, the CompTIA Convergence+ exam covers designing, implementing and managing voice and data networks

CompTIA CTT+ For technical instructors, the CompTIA CTT+ exam covers classroom preparation, presentation, communication, facilitation and evaluation in both traditional classroom and virtual classroom environments

CompTIA CDIA+ For document imaging solutions sellers, the CompTIA CDIA+ exam covers planning, designing and

specifying a document imaging management system

CompTIA Project+ For project managers, the CompTIA Project+ certif ication covers the entire process of project management, including initiat ion, planning, execution, acceptance, support and closure

17

Official Learning Content for CompTIA Certifications

Certificate Name CompTIA Press Instructor Guide

CompTIA Press Student Guide

CompTIA eLearning

CompTIA A+ Courseware used by the instructor to teach a course on CompTIA A+

in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course

on CompTIA A+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA A+

Available in Q1 2010

CompTIA Netw ork+ Courseware used by the instructor to teach a course on CompTIA Netw ork+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course on CompTIA Netw ork+ in a

classroom

https://store.comptia.org/

Self-paced eLearning courses for CompTIA Netw ork+

Available in Q1 2010

CompTIA Security+ Courseware used by the instructor to teach a course on CompTIA Security+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course on CompTIA Security+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA Netw ork+

Available in Q1 2010

CompTIA Server+ Courseware used by the instructor

to teach a course on CompTIA Server+ in a classroom

https://store.comptia.org/

Courseware used by students

attending a classroom course on CompTIA Server+

https://store.comptia.org/

Self-paced eLearning

courses for CompTIA Netw ork+

Available in Q1 2010

CompTIA Linux+ Courseware used by the instructor to teach a course on CompTIA

Linux+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course

on CompTIA Linux+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA

Netw ork+

Available in Q1 2010

CompTIA PDI+ Courseware used by the instructor to teach a course on CompTIA

PDI+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course

on CompTIA PDI+

https://store.comptia.org/

N/A

CompTIA RFID+ Courseware used by the instructor to teach a course on CompTIA RFID+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course on CompTIA RFID+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA Netw ork+

Available in Q1 2010

CompTIA

Convergence+

Courseware used by the instructor to teach a course on CompTIA Convergence+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course on CompTIA Convergence+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA Netw ork+

Available in Q1 2010

CompTIA CTT+ Courseware used by the instructor

to teach a course on CompTIA CTT+ in a classroom

https://store.comptia.org/

Courseware used by students

attending a classroom course on CompTIA CTT+

https://store.comptia.org/

N/A

CompTIA CDIA+ Courseware used by the instructor to teach a course on CompTIA

CDIA+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course

on CompTIA CDIA+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA

Netw ork+

Available in Q1 2010

CompTIA Project+ Courseware used by the instructor to teach a course on CompTIA Project+ in a classroom

https://store.comptia.org/

Courseware used by students attending a classroom course on CompTIA Project+

https://store.comptia.org/

Self-paced eLearning courses for CompTIA Netw ork+

Available in Q1 2010

18

CompTIA Bundled Solutions

Bundled Solutions are a combination of products, services and essential information designed to deliver a series of related functions and value to students offered at a discount over standalone

prices. Partners are encouraged, when possible, to sell bundled solutions for three reasons: • Solutions Provide a Better end-to-end Student Experience – bundled solutions combine a series of

related learning and certification products to enable students to receive a better end-to-end student experience. Solutions combine an integrated set of tools for certification assessment, preparation, learning (via partner learning courseware) and certification. (see chart below). The bundled solution enables them to be more qualified for entry level jobs, more challenging job assignments, and career advancement.

• Students Receive Better Value - bundled solutions contain a series of related tools that are less expensive

to buy in a bundle than buying separate line items.

• Solution Bundles - generate higher revenue and profitability.

The table below describes CompTIA‟s suggestions for potential bundling of a learning/certi fication

solution combining partner training courseware and our learning and certification offerings. It is an

end-to-end solution beginning with assessment and ending with being able to join professional IT

communities by job role or industry .

Bundled Solution Recommendations

Courses Bundled with CompTIA Content Below

CompTIA suggests bundling your Instructor Led Training and Virtual Courses with CompTIA value added content and essential

information (see chart below) to provide a better end-to-end learning experience with increased value to students.

CompTIA Content Bundling Recommendations

Content Type Description Official Content Select & Approved

Content

Certification Assessment

Under development CompTIA Assessment Tool being built – Q1 2010 launch.

N/A

eLearning eLearning interactive training tools are valuable self study aids and can be used

to assist in pre/post classroom training.

CompTIA eLearning – Q1 2010 http://www.comptia.org/certifications/testprep/trainingmat

erials.aspx

Student & Instructor Guides for ILT

CompTIA Authorized Classroom material used by the instructor to teach the class.

CompTIA Press – Instructor Guide

http://www.comptia.org/certifications/testprep/trainingmaterials.aspx

Books are invaluable study aids helping students reinforce instruction and

increase know ledge.

CompTIA Press – Student Guide

http://www.comptia.org/certifications/testprep/trainingmat

erials.aspx

Self Study Courseware

Courseware that a candidate can use to study on their own for an exam. This type of courseware can be used in Classroom environment as well.

TBD http://www.comptia.org/certifications/testprep/trainingmaterials.aspx

Certification

Preparation Tools

Tools to validate learning and prepare

students for certif ication. • Practices Tests • Flash Cards • Mentoring Solutions

• Virtual Lab Solutions

Sample test questions are now

available on each certif ication page. More Official Content w ill be available in 2010.

http://www.comptia.org/certif

ications/testprep/trainingmaterials.aspx

CompTIA Cert if icate and Cert if icat ions V ouchers

Certif icate Exams - See list on page 15 N/A N/A

Certif ication Exams - See list on page 16

Cert if icat ion Re fres hment

Under development N/A N/A

CompTIA Communit ies

Under Development N/A N/A

19

SkillPack Self Paced Bundled Solution Portfolio

Advance Your Career – anywhere, anytime at your pace SkillPacks are an alternative learning and certif ication offering for companies or students that can‟t afford the time to attend classes

due to work requirements and schedule conflicts. They are end-to-end solution designed to adapt to the student‟s learning style/learning pace, budget and busy schedule. http://axzopress.com/Products/Products_SkillPack.aspx

CompTIA and 3rd

Party Solutions

CompTIA A+

• Tw o CompTIA Press textbooks (Essentials and 220-702)

• Video-based training that maps to both textbooks

• Personalized expert assistance from

Global Mentoring

• MeasureUp practice tests

• Tw o electronic exam vouchers

• 22-piece toolkit w ith wrist strap

• Digital multimeter

• Durable carrying case

CompTIA Network+ 2009

• CompTIA Press textbook

• Video-based training that maps to the textbook

• Personalized expert assistance from Global Mentoring

• MeasureUp practice tests

• Electronic exam voucher

CompTIA Security+ 2008

• CompTIA Press textbook

• Video-based training that maps to the

textbook

• Personalized expert assistance from Global Mentoring

• MeasureUp practice tests

• Electronic exam voucher

CompTIA Price Bundles

Price Bundles are combinations of two or more standalone products offered at a discount . CompTIA‟s eLearning bundles are an easy way to sell:

• Bundles of self paced eLearning courses

• Bundles of eLearning and certi fication exams

eLearning Price Bundles

Official CompTIA eLearning bundles

Description

CompTIA Strata IT Technology and A+

course bundle

Self-paced eLearning courses for Strata IT Technology and CompTIA A+, to acquire

essential IT know ledge and skills needed for CompTIA certif icates and certif ications.

This elearning library map to the follow ing exams:

• CompTIA Strata IT Technology certif icate

• CompTIA A+ certif ication exams 220-701 and 220-702.

CompTIA A+ and Network+ course

bundle

Self-paced eLearning courses for CompTIA A+, Netw ork+ to acquire essential IT

know ledge and skills needed for CompTIA certif ications. This elearning library map

to the following exams:

• CompTIA A+ certif ication exams 220-701 and 220-702.

• CompTIA Netw ork+ certif ication exam N10-004.

CompTIA A+ , Network+ and Security+

course bundle

Bundled Solutions Save Time, Money and Hassle – purchase self -paced

eLearning courses for A+, Netw ork+ and Security + to acquire essential IT

know ledge and skills needed for CompTIA certif ications. This elearning library map

to the following exams:

• CompTIA A+ certif ication exams 220-701 and 220-702.

• CompTIA Netw ork+ certif ication exam N10-004.

• CompTIA Security+ Certif ication SY0-201.

20

CompTIA Network+ and Security+

course bundle

Bundled Solutions Save Time, Money and Hassle – purchase self -paced

eLearning courses for Network+ and Security+ to acquire essential IT know ledge

and skills needed for CompTIA certif ications. This elearning library map to the

follow ing exams:

• CompTIA Netw ork+ certif ication exam N10-004.

• CompTIA Security+ Certif ication SY0-201.

CompTIA Network+ and Convergence+

course bundle

Bundled Solutions Save Time, Money and Hassle -purchase self-paced

eLearning courses for CompTIA Network+ and CompTIA Convergence+ to acquire

essential IT know ledge and skills needed for CompTIA certif ications. This elearning

library map to the follow ing exams:

• CompTIA Netw ork+ certif ication exam N10-004.

• CompTIA Convergence+ certif ication exam CT0-101,

CompTIA Project+ & Microsoft Project

course bundles

Bundled Solutions Save Time, Money and Hassle -purchase self-paced

eLearning courses for CompTIA Project+ and Microsoft Project to acquire essential

IT know ledge and skills needed for certif ications. This elearning library map to the

follow ing exam:

• CompTIA Project+ certif ication PK1-003.

CompTIA A+ , Network+ , Project+

course bundle

Bundled Solutions Save Time, Money and Hassle – purchase self -paced

eLearning courses for A+, Netw ork+ and Microsoft Project Plus to acquire essential

IT know ledge and skills needed for CompTIA certif ications. This elearning library

map to the follow ing exams:

• CompTIA A+ certif ication exams 220-701 and 220-702.

• CompTIA Netw ork+ certif ication exam N10-004.

• CompTIA Project+ certif ication PK1-003.

CompTIA Library (all CompTIA

Courses)

Bundled Solutions Save Time, Money and Hassle – purchase the entire library of

self-paced eLearning courses to acquire essential IT know ledge and skills needed

for CompTIA certif ications. This elearning library map to the follow ing exams:

• CompTIA Strata certif icate

• CompTIA A+ certif ication exams 220-701 and 220-702.

• CompTIA Netw ork+ certif ication exam N10-004.

• CompTIA Security+ Certif ication SY0-201.

• CompTIA Server+ certif ication exam SK0-003.

• CompTIA Linux+ certif ication exam XK0-002

• CompTIA Convergence+ certif ication exam CT0-101,

• CompTIA Project+ certif ication PK1-003.

• CompTIA Radio Frequency Identif ication (RFID+) certif ication exam RF0-001.

• CompTIA PDI+ Certif ication exam PD0-001.

Courseware Price Bundle

Official CompTIA Courseware

Bundle

Description

CompTIA Press Bundle – Instructor CompTIA Press Book and Exam Voucher. This is designed to be used by an instructor in a classroom environment. This bundle is available for all of the CompTIA exams.

CompTIA Press Bundle - Student CompTIA Press Book and Exam Voucher. This is designed to be used by students

in a classroom environment. This bundle is available for all of the CompTIA exams.

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VIII. Program Enrollment, Transition and Renewal

Existing CompTIA members (CompTIA Learning Alliance (CLA))

A CompTIA Business Development Manager will contact the partne r to discuss the transition into the CompTIA Authorized Partner Program. Partner will then complete an application and submit it to capp@comptia.org. Once application is received, CompTIA will verify partner instructor certi fication

and use of the CAQC materials. If all the requirements are met, the payment will be accepted and partner will receive a welcome kit.

Existing CompTIA members (non CompTIA Learning Alliance (CLA))

Current CompTIA members who deliver training but are not CLA will be transitioned into the CompTIA

Partner Program as well. A CompTIA Business Development Manager will contact the partner to

discuss the transition into the CompTIA Authorized Partner Program. Partner will then complete an

application and submit it to capp@comptia.org. Once application is received, CompTIA will verify

partner instructor certification and use of the CAQC materials. If all the requirements are met, the

payment will be accepted and partner will receive a welcome kit.

New CompTIA Partners

Companies who are new to CompTIA should follow the instructions below. Partners who are new to

CompTIA certification training will start at the Authorized partner level once they qualify.

Instructions

1. Email a request for the Program application to capp@compTIA.org.

2. An application will be sent to you within 24 hours

3. After you receive the application, complete the form and resend it to capp@compTIA.org. You w ill need the follow ing to qualify:

• Offer or plan to offer training for at least on CompTIA Certif ication course

• Have at least one instructor certif ied in the trainer certif ication and also in the CompTIA exam you will be offering.

• Confirm that you are using a CompTIA Approved Quality Content.

4. If you do not qualify, please feel free to email us at capp@compTIA.org and we can assist you.

Renewal of the CompTIA Authorized Partner Program Partnership

All Partners will be required to complete the application every year to verify instructor credentials and

the use of CAQC materials. Based on previous year‟s Voucher sales data, partner will be evaluated

and appropriate partner level will be assigned. All Gold and Platinum Partners will need to complete a

new business forecast with the Business Development Managers.

VIII. Conclusion CompTIA highly values each partner‟s contribution and therefore is providing significant financial

incentives and substantial sales and marketing resources to increase velocity, volume and financial

performance. Our goal is to invest significant resources and work collaboratively with partners to

increase market share, revenue and profitability.

IX. Contacts Email - capp@compTIA.org

Phone - 630-678-8324

Fax - (630) 618-3874

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© 2009 CompTIA, Inc. All rights reserved. CompTIA and its logo are trademarks of CompTIA, Inc.

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