CompTIA Study Reveals Mobility Push Continues, but New Challenges Lie Ahead for Many U.K. CompaniesJune 2014

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Typical Workforce Composition

63%

25%

11%

Full Time at Home

Full Time at Office Location

Split Time between Office/Home

40%

36%

21%

Zero Travel

Travel up to 50%

Travel more than 50%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Benefits of Mobility

Opportunity to reach new market segments

New capabilities for certain job roles

Higher job satisfaction

Improved ability to collaborate

Improved ability to engage with customers

Ability to reach employees at any time

Higher productivity

Keeping employees connected

22%

30%

40%

43%

43%

50%

53%

61%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Challenges in Adopting Mobility

Finding mobile application developers

Maintaining mobile & Internet offerings

Users not familiar with company policy

Determining cost/ROI of mobile solutions

Optimizing business applications

Mobility skill level of IT staff

Making systems accessible securely

Mobility skill level of general staff

15%

20%

23%

26%

27%

31%

40%

44%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Device Deployment

Small Firms< 100 employees

Medium-Sized Firms100-499 employees

Large Firms500+ employees

59%

37%

4%

55%

39%

5%

46%

49%

5%

No BYOD Partial BYOD Full BYOD

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 110 small UK end users/76 medium UK end users/65 large UK end users

Financial Impact of Mobility

Significant cost savings

Moderate cost savings

Cost neutral

Moderate investment

Significant investment

4%

4%

17%

64%

12%

2%

2%

28%

58%

11%

Companies with at least some BYOD

Companies with No BYOD

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 113 UK end users with BYOD/137 UK end users without BYOD

Amount of Workflow Change as a Result of Mobility

5%

38% 38%

13%6%

Significant Change

No Change

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Steps Towards Integration

IT team assists with configuring devices

Move applications to cloud systems

Implement/explore virtual desktops

Build custom mobile applications

Device usage information provided to users

Move to applications with mobile apps

47%

43%

34%

32%

31%

30%

33%

16%

32%

25%

31%

27%

Minor/No integration Heavy/Moderate integration

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Slow Progress in Policy Creation

Currently have a formal policy

Currently building a policy

Only share best practices

No set policy or practices

Don't know status of policy

28%

31%

24%

16%

2%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Connecting to corporate email

Accessing private corporate data

Accessing public corporate information

Internal video calls

External video calls

Using personal file-sharing app

Storing corporate data on device

58%

38%

52%

41%

40%

24%

42%

10%

21%

7%

12%

10%

30%

20%

27%

26%

29%

34%

37%

25%

25%

2%

6%

7%

4%

5%

12%

7%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 113 UK end users with some form of BYOD

Addressed in policy No policy statement

Allowed Prohibited Acceptable Unacceptable

Many Mobile Security Issues to Solve

Technologies need to be improved

Poor security implementation by users

Control security from a central location

Tight security impacts usability

Security is lower priority than mobility

44%

31%

28%

21%

19%

43%

48%

51%

48%

44%

Major issue Minor issueSource: CompTIA’s 3rd Annual Trends in Enterprise Mobility study

Base: 250 UK end users

Different Challenges for Different Companies

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

Medium-Sized Firms Enterprise

1. Remote support

2. Multiple OS

support

3. Integrating devices

1. Multiple OS support

2. Enforcing policy

3. Integrating devices

Small Business

1. Integrating devices

2. Balancing needs

3. Pace of innovation

Managing suggestions from end users

Rapid pace of innovation in mobility

Balancing the needs of end users and IT

Enforcing mobility policy among end users

Supporting multiple mobile OS

Supporting devices remotely

Integrating mobile devices

19%

30%

35%

36%

39%

40%

46%

Types of Training Provided to General Staff

25%

37%

23%

15%

28%29%

59%

25%21%

9%

30%

48%

41%

30%

13%

SmallMediumLarge

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 250 UK end users

About This Research

Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives

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