CompTIA Study Reveals Mobility Push Continues, but New Challenges Lie Ahead for Many U.S. CompaniesJune 2014

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Typical Workforce Composition

76%

15%8%

Full Time at Home

Full Time at Office Location

Split Time between Office/Home

53%

32%

14%

Zero Travel

Travel up to 50%

Travel more than 50%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Benefits of Mobility

Opportunity to reach new market segments

New capabilities for certain job roles

Higher job satisfaction

Improved ability to collaborate

Improved ability to engage with customers

Ability to reach employees at any time

Higher productivity

Keeping employees connected

23%

32%

35%

46%

48%

55%

55%

58%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Challenges in Adopting Mobility

Finding mobile application developers

Maintaining mobile & Internet offerings

Optimizing business applications

Users not familiar with company policy

Mobility skill level of IT staff

Determining cost/ROI of mobile solutions

Making systems accessible securely

Mobility skill level of general staff

16%

20%

29%

30%

31%

33%

36%

45%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Device Deployment

45%

47%

9%

Small Firms< 100 employees

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 161 small U.S. end users/120 medium U.S. end users/119 large U.S. end users

39%

58%

3%

51%

46%

3%

Medium-Sized Firms100-499 employees

Large Firms500+ employees

No BYOD Partial BYOD Full BYOD

Financial Impact of Mobility

Significant cost savings

Moderate cost savings

Cost neutral

Moderate investment

Significant investment

1%

5%

20%

57%

17%

1%

3%

20%

60%

16%

Companies with at least some BYOD

Companies with No BYOD

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 220 U.S. end users with BYOD/180 U.S. end users without BYOD

Amount of Workflow Change as a Result of Mobility

8%

38% 41%

10% 3%

Significant Change

No Change

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Steps Towards Integration

Device usage information provided to users

IT team assists with configuring devices

Build custom mobile applications

Move applications to cloud systems

Implement/explore virtual desktops

Move to applications with mobile apps

46%

46%

39%

36%

36%

31%

41%

34%

29%

25%

29%

23%

Minor/No integration Heavy/Moderate integration

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Slow Progress in Policy Creation

Currently have a formal policy

Currently building a policy

Only share best practices

No set policy or practices

Don't know status of policy

30%

37%

21%

10%

2%

24%

40%

18%

12%

6%

2013 2014

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Connecting to corporate email

Accessing private corporate data

Accessing public corporate information

Internal video calls

External video calls

Using personal file-sharing app

Storing corporate data on device

67%

39%

52%

35%

31%

24%

30%

6%

24%

11%

7%

7%

26%

24%

23%

25%

31%

31%

34%

28%

26%

3%

8%

4%

4%

8%

15%

16%

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 218 U.S. end users with some form of BYOD

Addressed in policy No policy statement

Allowed Prohibited Acceptable Unacceptable

Technologies need to be improved

Control security from a central location

Poor security implementation by users

Tight security impacts usability

Security is lower priority than mobility

43%

35%

31%

18%

17%

44%

44%

44%

49%

46%

Major issue Minor issueSource: CompTIA’s 3rd Annual Trends in Enterprise Mobility study

Base: 400 U.S. end users

Many Mobile Security Issues to Solve

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

Different Challenges for Different Companies

Medium-Sized Firms Large Firms

1. Integrating devices

2. Multiple OS

support

3. Enforcing policy

1. Balancing needs

2. Enforcing policy

3. Integrating devices

Small Firms

1. Integrating devices

2. Remote support

3. Balancing needs

Managing suggestions from end users

Rapid pace of innovation in mobility

Supporting multiple mobile OS

Supporting devices remotely

Enforcing mobility policy among end users

Balancing the needs of end users and IT

Integrating mobile devices

19%

36%

39%

39%

39%

40%

42%

Types of Training Provided to General Staff

29%

38%

23%

8%

30%27%

46%

23%19%

23%27%

56%

45%

24%

14%

SmallMediumLarge

Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users

About This Research

Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives

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