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CompuPacific eBrochure Jan 2009

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Online eBrochure for CompuPacific Europe. We help your business succeed locally and globally through the application Business Process (BPO), Computer-Aided Design (CAD) and Animation outsourcing solutions. We operate from state of the art delivery centres in China and the Philippines, whilst providing locally based project management and account support in the UK and Europe.
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Europe CompuPacific HELPING YOUR BUSINESS SUCCEED LOCALLY AND GLOBALLY VISIT US AT www.compupacific.eu Business Process (BPO), Computer-Aided Design (CAD) and Animation Outsourcing Solutions
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Page 1: CompuPacific eBrochure Jan 2009

EuropeCompuPacific

HELPING YOUR BUSINESS SUCCEEDLOCALLY AND GLOBALLY

VISIT US ATwww.compupacific.eu

Business Process (BPO), Computer-Aided Design (CAD) and Animation Outsourcing Solutions

Page 2: CompuPacific eBrochure Jan 2009

VISIT US ATwww.compupacific.eu

CompuPacific Europe

CompuPacific Europe is the European division of CompuPacific International, a global provider of business process (BPO), computer aided design (CAD) and animation outsourcing solutions. CompuPacific operates from state of the art delivery centres in China and the Philippines, whilst providing locally based project management and account support in the UK and Europe.

Founded in 1998, CompuPacific is now one of China’s largest and most successful outsourcers; serving corporate and government clients in Europe, United States, Canada, China, Asia and Australia.

Affirmed as an industry leader by inclusion in the International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100 list - an authoritative confirmation of proficiency and performance.

CompuPacific Europe provides the cultural, managerial and technological bridge between Europe and Asia that allows forward thinking companies the opportunity to exploit:

Sustainable cost of operation savings• Streamlined workflow and process efficiency• Resource flexibility• Strategic China market entry and customer • acquisition

EuropeCompuPacific

“WorkCompEDI has been working closely with CompuPacific for many years and are very pleased with the results of the partnership. We receive timely and accurate data on a consistent basis. CompuPacific accommodates our diverse needs through a variety of creative solutions and quickly adapts to new requirements and large volume fluctuations.”

Brendan Friar - Vice President

WorkCompEDI, Illinois, USSpecialist provider in the health care and worker’s compensation insurance industry

Page 3: CompuPacific eBrochure Jan 2009

CALL+44 (0) 845 051 4248

Constructive Partnership

Our philosophy is to be a long-term, trusted and constructive partner in outsourced solutions for our customers. We develop teams that act and operate as a natural extension of your own organisation.

What you can expect of us

We strive to meet your requirements with effective solutions. As a partner we:

Are • highly responsive and flexible in our approachProvide • competitive pricing and cost savingsOffer • innovative delivery models Provide you with customer • dedicated support both onshore and offshoreHelp improve your business performance by • applying best practice and process improvement techniques

Our Beliefs and Values

We believe in fair, ethical and sustainable business. Our values shape not only what we do, but the way we do it.

Innovative:• We strive for ways to improve our services and respond better to the needs of our customers. We place emphasis on maintaining thought-leadership in or industryHonesty and Integrity:• We behave to the highest ethical and professional standards. We trust and respect each other and our customers. We are open, keep our commitments and take responsibility for what we say and doPassionate About Quality:• We are passionate about the standard of service we provide. We systematically build quality into the core and presentation of our workTeam-centric:• We work as an integrated global team. Across all the diverse cultures within our organisation we are committed to learning, sharing and taking pride in our achievements togetherEager to be Challenged:• We are eager to be challenged by our customer’s expectations and our own high standards, vision and growth potential. We want to be known as an exceptional company with exceptional people

Page 4: CompuPacific eBrochure Jan 2009

Helping You Create Competitive Advantage

Outsourcing and the use of global resources have become acknowledged tools in the drive to remain competitive. Through technological improvement and service maturity these tools are readily available to virtually any type or size of company.

At CompuPacific we work with you to realise the full benefits of outsourcing and the reach of our global delivery centres. Our responsive and consultative approach allows us to develop bespoke solutions that create and maintain your competitive advantage.

Business Benefits

Everything we do is about helping your business succeed. Our focus is on delivery of business benefits including:

Cost reductions: • Sustainable cost reduction of between 40% and 70% through cost arbitrage savings in labour wages rates, business expenses and shared infrastructure costsReturn on capital:• Reduce the requirement of investing capital internallyResponse time:• Access skills and build teams quickly to get to market fast and meet the needs of your customersResourceflexibility:• Utilise resources as required to meet fluctuations in demand without carrying high fixed-costCustomer retention:• Allow our domain and process experts to improve customer satisfaction and loyaltyCustomer acquisition:• Allow our sales professionals to help execute your campaigns and uplift conversion ratesDriveprocessefficiency:• Benefit from statistical-based quality improvement and industry best practices

Thought leadership... Download the free white paper ‘Out-tasking vs Outsourcing: Practical Advice’

www.compupacific.eu/out-tasking

VISIT US ATwww.compupacific.eu

“During the past 6 years, we have required the services of a reliable offshore partner... we have worked closely wth CompuPacific on numerous programmes during that time.

We have found them to be professional, conscientious, innovative and quality-orientated. I recommend them highly to any company looking to outsource BPO services for themselves or their clients.”

Brian Kunka - Vice President Operations

CASENET, Ohio, USService bureau, ECM provider and systems integrator

Page 5: CompuPacific eBrochure Jan 2009

Outsourcing ServicesCompuPacific is a specialist offshore outsourcing company - we are domain experts in the services we provide and have proven experience in delivering the business benefits of outsourcing. We provide the following Business Process Outsourcing Services:

BackOfficeA range of back office process delivery to meet your own specific needs

Data Services Data capture and high-quality data entry; data and image formatting and manipulation; database cleansing

Finance and AccountingAccounts payable; accounts receivable; cash management; credit control; general and management accounting

Customer ContactVoice, e-mail and chat support - customer, account and policy maintenance; inbound and outbound sales; complaint and issue resolution; service desk; debt collection

CAD and Geographic Information SystemsCAD conversion; CAD draughting; 3D visualisation and walkthroughs; map conversion; GIS system development

3D AnimationCreative 3D computer animation - television; commercial and promotional work; game development for PC, Internet and gaming consoles

We provide a right-shore approach by operating state of the art delivery centres in China and The Philippines. Additionally, we provide local project, customer support and account management for European clients.

CALL+44 (0) 845 051 4248

Page 6: CompuPacific eBrochure Jan 2009

VISIT US ATwww.compupacific.eu

Helping You Grow Your Business

Concentrate on Your Core Business

CompuPacific’s outsourcing services allow you to focus on the unique elements and growth of your business. In partnership, we provide ways for your business to go further, both locally and globally.

Creating Otherwise Impossible Opportunities

Use the flexibility and cost-effectiveness of offshore resources to:

Competitively price and win business• Scale your available resources to meet otherwise • impossible deadlinesEnrich the skills mix available to you•

Strategic China Market Entry

Business today must not only reduce cost of operation but seek to acquire new customers, often in emerging markets. CompuPacific is uniquely positioned to help you operate in China - the World’s fastest growing marketplace. Use us to:

Undertake research activities• Provide a springboard for customer acquisition• Reduce set-up costs and start-up flexibility• Access required human resources• Leverage our local connections• Set-up required infrastructure•

Asia-Pacific Regional Service Hub

China is emerging as the de facto location for Asia-Pacific regional headquarters and shared service centres. CompuPacific is ideally equipped to either help establish or run over the long-term such service centres.

Thought leadership... Download the free white paper ‘The China Perspective - From Strategy to Operations’

www.compupacific.eu/china_perspective

“Thanks to your strategic thinking and project management, we were able to deliver a high quality project on time. Thank you for your flexibility and insight. Your whole team worked diligently and tirelessly to please my client... and they did.”

Gloria Kozel - National Sales Manager

Carlson Print Group, Minnesota, USService bureau, graphic designer and printer

Page 7: CompuPacific eBrochure Jan 2009

CALL+44 (0) 845 051 4248

Achieving Absolute Confidence & TrustCompuPacific provides access the world’s best practices and delivers high-quality, efficient services. Our operational capability is built upon a framework of people, process, technology and security - achieving absolute confidence and trust.

People: Providing the Best Talent

We work with local government, universities and training companies to recruit, train and retain the best talent in the right location at reasonable cost.

We enjoy a diverse management team, mixing • Western and Asian experience Our regional teams understand the nuances of • business across all our locationsWe provide our staff with a pleasant campus • environment and a fair employment package. Consequently, our turnover rates are below industry average We provide extensive and on-going training to • ensure we achieve your optimum business results

Process: Consistency and Improvement

ISO9001 certified organisation • Six Sigma and PDCA methodologies for • continuous improvementStructured transition methodology•

Technology: Scalable and Cost Effective

Fully redundant high-speed Internet connections • and telecommunicationsResilient and monitored network infrastructure• Environmentally controlled computer centre• Distributed back-up and disaster recovery facilities• Uninterruptible power supply•

Security: Protecting Your Assets

We take security seriously and are fully ISO 27001 certified. We understand the critically and sensitivity of your customer and business data; the importance of protecting your Intellectual Property Rights (IPR).

Under regular review, our security policies, training and technology complies with International standards including the UK’s Data Protection Act and the European Union Directive 95/46/EC.

We maintain good practice in terms of

Physical security: 24/7 building security and • access control systems. Controlled data destruction and waste disposalHuman resources practice: Background • recruitment checks, security training and awareness program, and signed confidentiality agreements for all employeesIT system security: Secure workstations with • password protection. Encrypted and isolated networks

Page 8: CompuPacific eBrochure Jan 2009

CompuPacific Europe LimitedSuite 888, Imperial CourtExchange Street EastLiverpoolL2 3ABUnited Kingdom

VISIT US ATwww.compupacific.euOR CALL+44 (0) 845 051 4248

EuropeCompuPacific

Global Offices:

CHINA: Beijing, Shanghai, Xi’an, Tianjin. UNITED STATES: Detroit. THE PHILIPPINES: Manila. AUSTRALIA: Melbourne

Published January 2009. © CompuPacific Europe Limited


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