Date post: | 05-Dec-2014 |
Category: |
Technology |
Upload: | compuware-asean |
View: | 363 times |
Download: | 1 times |
BT Connect
Understanding end
user performance of
SAP July 2013
Delivering locally in Asia Pacific
• A global company, committed to Asia
• 20 local offices: Bangalore, Bangkok, Beijing, Chennai, Dalian, Delhi, Hong Kong, Hyderabad, Kuala Lumpur, Manila, Melbourne, Mumbai, Seoul, Shanghai, Shenzhen, Singapore, Sydney, Perth, Pune and Tokyo
• 4 Regional 24/7 service centres: Mumbai, Pune, Dalian and Sydney
• 5 Regional service desks providing business hours support in Beijing, Singapore, Kuala Lumpur & Tokyo
• Research Centres in Beijing and Malaysia
• Proven, awarded innovation capability supported by Solution Architects and Service Designers.
• Language Capability
• 24/7 multi language support including: English, Japanese, Korean, Mandarin, and all Indian languages.
• BT launched its Chinese language website in February 2011: www.bt.com/cn
SAP - The challenges in achieving adoption
Users: Globally Dispersed Lines of Business: Demand SAP Performance
Applications: Complex, Integrated Architectures Organization: Multiple Stakeholders Affected
SAP
Basis IT VP LOB
App
Owners
Supply
Management
Resource Planning
Finance SLAs
Cost of downtime
Average costs of downtime of SAP system $535,780 to $838,110 per hour.
The cascading of impacts can escalate the impact of downtime by a factor of
x5 – x10
BT Connect. Networks that think 5
The applications and infrastructure was straightforward to monitor and optimise
Applications are served from within the corporate network
Most users plug into the corporate network
The Internet is used as a remote access transport
Application Performance Management in the Old World
BT Connect. Networks that think 6
WAN
Internet
Datacentre
Office
Office
WAN acceleration
Hybrid path selection
Application, server & mainframe performance
OptimiseCloud apps
Application prioritisation
Web acceleration
Intelligent traffic delivery
Monitoring performance from
smart devices
Acceleration fromMobile users
(laptop/desktop)
Internet best path
Unified Dashboard
Web Facing ContentTesting and monitoring of
webpages
Benchmark & monitor cloud
providers
Storage Projection to Branch with
Riverbed Granite
Probe Based App Performance Management
End user experience is key
Deploying SPAN port
based monitoring to
virtualised servers
can be problematic
Significant growth of
Internet traffic
APM in the World Today
BT Connect. Networks that think 7
Customer examples
Pharmaceutical
Manufacturer
Consumer Goods
• Outage of SAP and Siebel.
• Customer losing $1m a day
• Customer had a large crises
team working on the issue
• Could not find the source of
the problem.
• Moving from SAP to
MySAP
• Major consolidation
• Supply chain issues
• End user performance
complaints
• End user performance
problems
• Lack of visibility of network
and application landscape
• Inconsistent performance
• Within 30 minutes the BT
Monitoring service found the
cause
• An anti-virus server was
creating thousands of sessions
and killing the network.
• De-risked SAP instance
consolidation
• Helped and move to new of
My SAP.
• Saved $300k a year in
licensing costs
• Monitoring of SAP SLA
• Definition of application policy
• Optimisation of SAP
• 43% improvement in response
times
Customer Issue Solution
End user experience is key
SAP monitoring across the application delivery chain
Application
Customers
Employees
ISPs ▪ Mobile carriers ▪ Browsers ▪ Devices ▪ AJAX ▪ JavaScript ▪ Mobile apps
Users Cloud: Private and
Public
Data Center
Web ▪ Mobile ▪ App logic ▪ Database ▪ Network ▪ Mainframe ▪ Virtualization ▪ SOA ▪ CDNs ▪ Third party services
SAP
Transactions
BT SAP Performance Monitoring provides full SAP performance and availability coverage
SAP End User Experience • SAP GUI transactions
individually by names (T-Code,
GUI Window name and status)
• Users by their login names for
all users all the time
SAP Transaction Profiling • Performance monitoring of
databases used by SAP
servers (e.g. Oracle, MS SQL,
DB2)
• SAP Transaction profiling
SAP
Network
Performance • SAP
network
traffic
SAP Analysis & Server Perf
Management • Syslog entries, number of
dumps, work processes
• NetWeaver, J2EE monitoring to
method level
Connect Intelligence: Unified Dashboard
Connect Intelligence: Application Performance Monitoring
Acceleration of business critical applications
Connect Optimisation
Connect Intelligence: Application Performance Monitoring
WAN aligned Proactive IT Business aligned
Wan & Application Acceleration
Governance
Service Management
End-user Experience Monitoring
Business Service Management
Infrastructure Monitoring
Network Monitoring
Ap
plic
ati
on
man
ag
em
en
t
hie
rarc
hy
IT maturity
BT Connect Applications Portfolio: application and service management
Unified Dashboard: Single view of performance
Monitoring of applications, transactions, database,
Web, last mile, browser, real user
WAN Governance, application prioritisation
SMART Path selection
Connect Acceleration
Monitoring of application landscape
Application Landscape Consultancy (APM Proof of Concept Proof of Value)
SAP traffic can be optimised
Identifying SAP Traffic
APM Proof of Value
SAP traffic can be optimised
BT Connect. Networks that think 12
SAP monitoring Dashboard
APM – Development of Intelligence
Web Based Clients : MySAP
SAP R3
Evolution of APM
Speed to become aware of problems
Ability to prioritise on business impact
Speed to Isolate problems
Anytime and Anywhere
BT Connect
BT Connect Applications Portfolio
Connect Intelligence
July 2013