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http://www.concerttech.com - Concert Technologies - Various Process Structures are employed by technology rollout companies to facilitate the management of multi-site nationwide and global projects. This video, presented by Concert Technologies, explains the primary Process Structures and their advantages and disadvantages when used to deploy technology rollout projects.
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Centralized Single-Tier Centralized Multi-Tier Rent-a-Tech Internal Employee Local Field Technicians Technology Rollout Company Customer Customer Local Field Technicians 1 st Tier Subcontractor 2 nd Tier Subcontractor Technology Rollout Company Internal Local Field Technicians Customer Internal Project Manager or Technology Rollout Company External Local Field Technicians Customer Local Field Technicians Rent-a-Tech Company Customer Internal Project Manager or Technology Rollout Company Customer Technology Rollout Process Structures for Nationwide & International Multi-site Projects © Concert Technologies
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Page 1: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Technology Rollout Process Structures forNationwide & International Multi-site Projects

© Concert Technologies

Page 2: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

Technology Rollout SystemTechnology Rollout System

Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4

ProcessStructure

ProcessStructure

InternalResources

InternalResources PartnershipsPartnershipsRollout

Services Model

RolloutServices Model

DeploymentMethod

Rollout DeliveryTeam Configuration

TechnicianCommunication

Channel

The Technology Rollout System

Page 3: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

Technology Rollout SystemTechnology Rollout System

Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4

ProcessStructure

ProcessStructure

InternalResources

InternalResources PartnershipsPartnershipsRollout

Services Model

RolloutServices Model

DeploymentMethod

Rollout DeliveryTeam Configuration

TechnicianCommunication

Channel

The Technology Rollout System

Page 4: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

• Defines the management facilitation of multi-site nationwide and international projects

• Determines the interaction and communication flow between:

– Technology Rollout Company and Customer– Technology Rollout Company and Local

Field Resources

What is the Process Structure?

Page 5: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Process Structure Comparison

Communication Speed/Accuracy Maximized Low High Medium

Payment Speed High Low Medium High

Labor Costs Minimized High Low High

Manpower Redundancy

High High Low Medium

Accountability High Low Low High

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Criteria

Page 6: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Centralized Single-TierProcess Structure

Communication Speed/Accuracy Maximized Low High Medium

Payment Speed High Low Medium High

Labor Costs Minimized High Low High

Manpower Redundancy

High High Low Medium

Accountability High Low Low High

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Criteria

Page 7: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Centralized Multi-TierProcess Structure

Communication Speed/Accuracy Maximized Low High Medium

Payment Speed High Low Medium High

Labor Costs Minimized High Low High

Manpower Redundancy

High High Low Medium

Accountability High Low Low High

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Criteria

Page 8: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Rent-a-TechProcess Structure

Communication Speed/Accuracy Maximized Low High Medium

Payment Speed High Low Medium High

Labor Costs Minimized High Low High

Manpower Redundancy

High High Low Medium

Accountability High Low Low High

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Criteria

Page 9: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

CentralizedSingle-Tier

CentralizedMulti-Tier

Rent-a-Tech Internal Employee

Internal EmployeeProcess Structure

Communication Speed/Accuracy Maximized Low High Medium

Payment Speed High Low Medium High

Labor Costs Minimized High Low High

Manpower Redundancy

High High Low Medium

Accountability High Low Low High

Local Field Technicians

TechnologyRollout Company

Customer

Customer

Local Field Technicians

1st TierSubcontractor

2nd TierSubcontractor

TechnologyRollout Company

InternalLocalField

Technicians

Customer InternalProject Manager

orTechnology Rollout

Company

ExternalLocalField

Technicians

Customer

Local FieldTechnicians

Rent-a-TechCompany

Customer InternalProject Manager

orTechnology Rollout

Company

Customer

Criteria

Page 10: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

• Determine if the technology rollout company utilizes a defined Technology Rollout System.

• Examine the technology rollout company’s Process Structure and associated benefits to see if it is right for your project.

Summary

Technology Rollout SystemTechnology Rollout System

Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4

ProcessStructure

ProcessStructure

InternalResources

InternalResources PartnershipsPartnershipsRollout

Services Model

RolloutServices Model

DeploymentMethod

Rollout DeliveryTeam Configuration

TechnicianCommunication

Channel

Page 11: Concert Technologies - Rollout Services Process Structure for national rollouts of multi-site, multi-service technologies.

w w w . c o n c e r t t e c h . c o m

• For more videos about the Technology Rollout System of Methodologies and Nationwide & International Technology Rollouts:

– Visit www.concerttech.com

– Under the Resources tab, select Video Library

Additional Resources


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