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CentralizedSingle-Tier
CentralizedMulti-Tier
Rent-a-Tech Internal Employee
Local Field Technicians
TechnologyRollout Company
Customer
Customer
Local Field Technicians
1st TierSubcontractor
2nd TierSubcontractor
TechnologyRollout Company
InternalLocalField
Technicians
Customer InternalProject Manager
orTechnology Rollout
Company
ExternalLocalField
Technicians
Customer
Local FieldTechnicians
Rent-a-TechCompany
Customer InternalProject Manager
orTechnology Rollout
Company
Customer
Technology Rollout Process Structures forNationwide & International Multi-site Projects
© Concert Technologies
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w w w . c o n c e r t t e c h . c o m
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
The Technology Rollout System
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w w w . c o n c e r t t e c h . c o m
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
The Technology Rollout System
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• Defines the management facilitation of multi-site nationwide and international projects
• Determines the interaction and communication flow between:
– Technology Rollout Company and Customer– Technology Rollout Company and Local
Field Resources
What is the Process Structure?
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CentralizedSingle-Tier
CentralizedMulti-Tier
Rent-a-Tech Internal Employee
Process Structure Comparison
Communication Speed/Accuracy Maximized Low High Medium
Payment Speed High Low Medium High
Labor Costs Minimized High Low High
Manpower Redundancy
High High Low Medium
Accountability High Low Low High
Local Field Technicians
TechnologyRollout Company
Customer
Customer
Local Field Technicians
1st TierSubcontractor
2nd TierSubcontractor
TechnologyRollout Company
InternalLocalField
Technicians
Customer InternalProject Manager
orTechnology Rollout
Company
ExternalLocalField
Technicians
Customer
Local FieldTechnicians
Rent-a-TechCompany
Customer InternalProject Manager
orTechnology Rollout
Company
Customer
Criteria
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w w w . c o n c e r t t e c h . c o m
CentralizedSingle-Tier
CentralizedMulti-Tier
Rent-a-Tech Internal Employee
Centralized Single-TierProcess Structure
Communication Speed/Accuracy Maximized Low High Medium
Payment Speed High Low Medium High
Labor Costs Minimized High Low High
Manpower Redundancy
High High Low Medium
Accountability High Low Low High
Local Field Technicians
TechnologyRollout Company
Customer
Customer
Local Field Technicians
1st TierSubcontractor
2nd TierSubcontractor
TechnologyRollout Company
InternalLocalField
Technicians
Customer InternalProject Manager
orTechnology Rollout
Company
ExternalLocalField
Technicians
Customer
Local FieldTechnicians
Rent-a-TechCompany
Customer InternalProject Manager
orTechnology Rollout
Company
Customer
Criteria
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w w w . c o n c e r t t e c h . c o m
CentralizedSingle-Tier
CentralizedMulti-Tier
Rent-a-Tech Internal Employee
Centralized Multi-TierProcess Structure
Communication Speed/Accuracy Maximized Low High Medium
Payment Speed High Low Medium High
Labor Costs Minimized High Low High
Manpower Redundancy
High High Low Medium
Accountability High Low Low High
Local Field Technicians
TechnologyRollout Company
Customer
Customer
Local Field Technicians
1st TierSubcontractor
2nd TierSubcontractor
TechnologyRollout Company
InternalLocalField
Technicians
Customer InternalProject Manager
orTechnology Rollout
Company
ExternalLocalField
Technicians
Customer
Local FieldTechnicians
Rent-a-TechCompany
Customer InternalProject Manager
orTechnology Rollout
Company
Customer
Criteria
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w w w . c o n c e r t t e c h . c o m
CentralizedSingle-Tier
CentralizedMulti-Tier
Rent-a-Tech Internal Employee
Rent-a-TechProcess Structure
Communication Speed/Accuracy Maximized Low High Medium
Payment Speed High Low Medium High
Labor Costs Minimized High Low High
Manpower Redundancy
High High Low Medium
Accountability High Low Low High
Local Field Technicians
TechnologyRollout Company
Customer
Customer
Local Field Technicians
1st TierSubcontractor
2nd TierSubcontractor
TechnologyRollout Company
InternalLocalField
Technicians
Customer InternalProject Manager
orTechnology Rollout
Company
ExternalLocalField
Technicians
Customer
Local FieldTechnicians
Rent-a-TechCompany
Customer InternalProject Manager
orTechnology Rollout
Company
Customer
Criteria
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w w w . c o n c e r t t e c h . c o m
CentralizedSingle-Tier
CentralizedMulti-Tier
Rent-a-Tech Internal Employee
Internal EmployeeProcess Structure
Communication Speed/Accuracy Maximized Low High Medium
Payment Speed High Low Medium High
Labor Costs Minimized High Low High
Manpower Redundancy
High High Low Medium
Accountability High Low Low High
Local Field Technicians
TechnologyRollout Company
Customer
Customer
Local Field Technicians
1st TierSubcontractor
2nd TierSubcontractor
TechnologyRollout Company
InternalLocalField
Technicians
Customer InternalProject Manager
orTechnology Rollout
Company
ExternalLocalField
Technicians
Customer
Local FieldTechnicians
Rent-a-TechCompany
Customer InternalProject Manager
orTechnology Rollout
Company
Customer
Criteria
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• Determine if the technology rollout company utilizes a defined Technology Rollout System.
• Examine the technology rollout company’s Process Structure and associated benefits to see if it is right for your project.
Summary
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
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• For more videos about the Technology Rollout System of Methodologies and Nationwide & International Technology Rollouts:
– Visit www.concerttech.com
– Under the Resources tab, select Video Library
Additional Resources
