Concierge CG12M2+/CG12M4+ Operation and Provisioning Guide r05

7/25/2019 Concierge CG12M2+/CG12M4+ Operation and Provisioning Guide r05

1/84

Operation and Provisioning Guide

Concierge CG12M2+/CG12M4+


2/84

Document Name: Concierge Operation and Provisioning Guide - r05Approval: B.W.Document ID: MLCG/OP-05Last modified: 24 September 2014

Vecima Networks Inc.

Vecima is a registered trademark of Vecima Networks Inc. All Rights Reserved.

Permission to ReproduceExcept as otherwise specifically noted, the information in this publication may be reproduced, in part or in whole and by anymeans, without charge or further permission from Vecima Networks Inc., provided that due diligence is exercised in ensuring

the accuracy of the information reproduced; that Vecima Networks Inc. is identified as the source; and that the reproduction isnot represented as an official version of the information reproduced.

WarrantyVecima Networks Inc. provides this guide without warranty of any kind, either implied or expressed, including, but not limitedto, the implied warranties of merchantability and fitness for a particular purpose. Any representation(s) in this documentconcerning performance of Vecima Networks product(s) are for informational purposes only and are not warranties of futureperformance, either express or implied. Vecima Networks Inc. reserves the right to revise this publication and to make changesin content from time to time without obligation on the part of Vecima Networks Inc. to provide notification of such revision orchange.

Vecima Networks Inc.150 Cardinal PlaceSaskatoon, SK, Canada S7L 6H7

Published in Canada

Specifications subject to change without notice.


3/84

Contents

Preface ........................................................................................................................... iv

About this Document ................................................................................................................. iv

Safety Precautions ....................................................................................................................viRegulatory Notices .....................................................................................................................x

Required Public Statement for GPL/LGPL and other Open Source Licensed Software Used ..x

Licensing Information .............................................................................................................. xiii

End User License Agreement .................................................................................................xiv

Getting Support ........................................................................................................................xv

Warranty and Service Policies ................................................................................................xvi

Warranty Statement ................................................................................................................ xvi

Service Policies ....................................................................................................................... xvi

1.0 Concierge Overview ..................................................................................................1

1.1 Provisioning ........................................................................................................................ 1

1.2 Data flow ............................................................................................................................. 2

1.3 Start-up process .................................................................................................................. 2

2.0 Configuring and Maintaining ......................................................................................5

2.1 Using the Text-Based Console ........................................................................................... 5

2.1.1 Connecting to the text-based console ....................................................................... 5

2.1.2 Logging in to the text-based console ......................................................................... 6

2.1.3 Maintenance .............................................................................................................. 7

Software Upgrades ................................................................................................ 7

Debug Dump ......................................................................................................... 7

Factory Reset ........................................................................................................ 8

Fans ....................................................................................................................... 8Reboot ................................................................................................................... 8

CW Mode ............................................................................................................... 8

2.1.4 Configuration ............................................................................................................. 8

Changing the RF Output Frequencies ................................................................... 8

Delete All Mappings ............................................................................................... 9

Mappings ............................................................................................................... 9

Network ............................................................................................................... 10

Import and Export ................................................................................................ 10

Save .................................................................................................................... 10

SNMP .................................................................................................................. 10

EAS ..................................................................................................................... 10

2.1.5 Status ...................................................................................................................... 11

System Information .............................................................................................. 11Logs ..................................................................................................................... 11

Alarms ................................................................................................................. 11

2.1.6 Technical Support .................................................................................................... 11

2.2 Using the Web-based GUI ................................................................................................ 12

2.2.1 Launching the web-based GUI ................................................................................ 12

2.2.2 Maintenance ............................................................................................................ 13

Upgrade ............................................................................................................... 13

Debug Dump ....................................................................................................... 14
http://01_concierge_ins_ml_sd_toc.pdf/http://01_concierge_ins_ml_sd_toc.pdf/


4/84

Factory Reset ...................................................................................................... 14

Fans .................................................................................................................... 15

CW Mode ............................................................................................................. 15

2.2.3 Configuration ........................................................................................................... 15

RF Output ............................................................................................................ 16

Delete All Mappings ............................................................................................. 18

Mappings ............................................................................................................. 18

Network ............................................................................................................... 20

Import and Export ................................................................................................ 21

SNMP .................................................................................................................. 22

EAS ..................................................................................................................... 23

2.2.4 Status ...................................................................................................................... 24

System Information .............................................................................................. 24

Logs ..................................................................................................................... 25

Alarms ................................................................................................................. 25

Current ................................................................................................................ 25

History ................................................................................................................. 26

2.2.5 Shortcut Buttons ...................................................................................................... 26

Save ................................................................................................................... 27

Current alarms .................................................................................................... 27Technical support ............................................................................................... 27

Configuration Import/Export ................................................................................ 28

Debug dump ....................................................................................................... 28

Reboot ................................................................................................................ 28

Appendix A: Glossary ....................................................................................................29

A.1 Definitions ......................................................................................................................... 29

A.2 Acronyms and Initialisms .................................................................................................. 30

Appendix B: Specifications ............................................................................................31

Appendix C: Resolving Alarms and Events ...................................................................33

C.1 Alarm and Event Descriptions .......................................................................................... 34

Appendix D: Open Source License Information ............................................................ 39

D.1 GNU Licenses .................................................................................................................. 39

GPL, version 2 ........................................................................................................... 39

FreeRTOS Modified GPL, version 2 .......................................................................... 43

Lesser General Public License .................................................................................. 45

D.2 BSD Licenses ................................................................................................................... 51

BSD 3-clause (New BSD License) .......................................................................... 51

BSD 3-clause (Simplified BSD License or FreeBSD License) .............................. 57

ISC License, a BSD style License ............................................................................. 57D.3 MIT License ...................................................................................................................... 58

D.4 Apache - 2.0 ..................................................................................................................... 59

D.5 ISC License (ISC) ............................................................................................................. 61

D.6 NTP License (NTP) .......................................................................................................... 61

D.7 The zlib/libpng License ..................................................................................................... 62

D.8 Purdue University (lsof) .................................................................................................... 62


5/84

Preface

Concierge Operation and Provisioning Guide - r05 iii

Thank you for purchasing this product from Vecima

Vecima Networks designs, manufactures and sells products that

enable broadband access to cable, wireless and telephony networks.

Vecimas hardware products incorporate original embedded software

to meet the complex requirements of next-generation, high-speed

digital networks. Service providers use Vecima solutions to deliver

services to a converging worldwide broadband market, including what

are commonly known as "triple play" (voice, video and data) and

"quadruple play" (voice, video, data and wireless) services.

For additional product or corporate information, please contact Vecima Networks at:

Vecima Networks Inc.150 Cardinal PlaceSaskatoon, SK Canada S7L 6H7Tel: (888) 292-8266 / (306) 955-7075Fax: (306) 955-9919Web: www.vecima.comEmail: [email protected]


6/84

iv Concierge Operation and Provisioning Guide - r05

PrefaceThis Operation and Provisioning Guide describes the Concierge and provides instructions forbasic installation of the product. It is intended for installation technicians who are familiarwith cable products and technology.

About this DocumentThe major sections of this manual are as follows:

Chapter 1Describes the Concierge system and the major components and givesan overview of how they function. It describes the Concierge startup process andexplains how the Concierge gets configured and how the channel line-up is created.

Chapter 2Provides instructions on how to install the Concierge and get it readyfor operation. It introduces methods to monitor and troubleshoot the Concierge

operations. Appendix ADefines terms and acronyms used in this manual.

Appendix BLists the Concierge specifications.

Appendix CLists alarm and event descriptions for the Concierge.

Appendix DLists Open Source License Information for the Concierge.

Related Documentation

Contact your Vecima Networks support representative to obtain copies of the followingrelated documents:

Concierge Installation Guide

Referenced Documentation Emergency Alert Message for Cable, ANSI/SCTE 18 2007

Digital Cable Network Interface Standard, SCTE 40

Note: The information contained in this manual is subject to change without notice.


7/84

Concierge Operation and Provisioning Guide - r05 v

Document Conventions

This manual uses the following special formats to emphasize key information. Be aware ofall warnings and cautions before you begin to use the Concierge.

Certain safety information is also provided in German, as indicated by italics, for CEcompliance.

WARNING! Whenever you see this icon and heading, the associated text addresses or discusses acritical safety or regulatory issue.

Lorsque vous voyez cette icne et ce titre, le texte qui les accompagne aborde ou porte sur une questionde scurit primordiale ou rglementaire.

Cada vez que vea este cono y ttulo, el texto asociado trata o abarca cuestiones fundamentales sobrereglamentos o seguridad.

Wenn Sie dieses Symbol und die berschrift sehen, bezieht sich der damit verbundene Text auf einkritisches Sicherheits- oder Regelungsproblem.

CAUTION: Whenever you see this icon and heading, the associated text discusses an issue whichcould result in damage or abuse of the equipment. Carefully read and follow these instructions.

Lorsque vous voyez cette icne et ce titre, le texte qui les accompagne porte sur une question quipourrait entraner un dommage ou une utilisation abusive de l'quipement. Veuillez lire et suivreattentivement ces directives.

Cada vez que vea este cono y ttulo, el texto asociado trata sobre un aspecto que podra generar daoo uso indebido del equipo. Lea atentamente y siga estas instrucciones.

Wenn Sie dieses Symbol und die berschrift sehen, bezieht sich der damit verbundene Text auf einProblem, das zu Schden an oder Missbrauch der Ausrstung fhren kann. Lesen Sie sich dieseAnweisungen aufmerksam durch und befolgen Sie sie.

Note: Whenever you see this icon and heading, the associated text provides some importantinformation not directly related to the topic.

Tip: Whenever you see this icon and heading, the associated text provides a tip for facilitating theinstallation, testing, or operation of the equipment or software.


8/84

vi Concierge Operation and Provisioning Guide - r05

Safety PrecautionsRead and follow the following safety instructions before installing or operating a Conciergedevice.

WARNING! Before installing and operating this equipment, read all Safety, Installation andOperating sections. Retain this manual for future reference. Follow all instructions - Failure to do so mayresult in damage to the unit or severe personal injury.

Avant d'installer et d'utiliser cet quipement, veuillez lire toutes les sections portant sur la scurit,l'installation et l'utilisation. Conservez ce manuel pour une rfrence future. Suivez toutes lesinstructions - Le non respect de celles-ci peut endommager l'appareil ou occasionner des blessuresgraves.

Antes de instalar y operar este equipo, lea todas las secciones de seguridad, instalacin y operacin.Conserve este manual para referencia futura. Siga todas las instrucciones ya que, de no hacerlo, podracausar dao a la unidad o lesiones personales graves.

Lesen Sie sich vor der Installation und dem Betrieb dieser Ausrstung smtliche Abschnitte ber dieSicherheit, die Installation und den Betrieb durch. Bewahren Sie diese Bedienungsanleitung fr eine

sptere Referenz auf. Befolgen Sie smtliche Anweisungen - Nichtbeachten kann zu Schden an derEinheit oder schweren Verletzungen fhren.

WARNING! To avoid injury to yourself and/or damage to the Concierge, ensure that you have readand understand all warnings and safety precautions as listed in this document. These warnings adviseyou on the proper grounding and handling of the Concierge and related equipment.

Afin d'viter de vous blesser ou d'endommager le Concierge, assurez-vous d'avoir lu et compris tous lesavertissements ainsi que les consignes de scurit numrs dans ce document. Ces avertissementsvous conseillent sur la mise la terre et la manipulation du Concierge et des quipements connexes.

Para evitar lesionarse o daos a Concierge, asegrese de haber ledo y comprendido todas lasadvertencias y precauciones de seguridad que se mencionan en este documento. Estas advertencias le

aconsejan sobre el manejo y puesta a tierra adecuados de Concierge y el equipo relacionado.

Damit Sie sich nicht verletzen und/oder um Schden an Concierge zu vermeiden, stellen Sie sicher, dassSie smtliche Warnungen und Sicherheitsvorkehrungen in diesem Dokument gelesen und verstandenhaben. Diese Warnungen geben Empfehlungen bezglich der korrekten Erdung der und des korrektenUmgangs mit Concierge und damit verbundenen Ausrstungen.

WARNING! Only trained and qualified personnel should be allowed to install, replace, or service thisequipment.

Seul le personnel form et qualifi devrait tre autoris installer, remplacer ou rparer cetquipement.

Solo se debe permitir que personal capacitado y calificado instale, reemplace o mantenga este equipo.

Nur geschultes und qualifiziertes Personal darf diese Ausrstung installieren, austauschen oder warten.


9/84

Concierge Operation and Provisioning Guide - r05 vii

WARNING! Do not work on the system or connect or disconnect cables during periods of lightningactivity.

Ne pas travailler sur le systme ni brancher ou dbrancher les cbles lorsqu'un orage lectrique (foudre)a lieu.

No trabaje en el sistema ni conecte o desconecte los cables durante los perodos de actividad dedescarga de rayos.

Arbeiten Sie nicht am System oder verbinden oder trennen Sie Kabel whrend Gewittern.

WARNING! Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESDdamage occurs when electronic components are improperly handled and can result in complete orintermittent failures. Always follow ESD-prevention procedures when you are working on the Concierge.Ensure that the chassis is electrically connected to an earth ground and wear a properly grounded ESDpreventive wrist strap. If no wrist strap is available, ground yourself by touching the metal part of thechassis.

Les dcharges lectrostatiques (ESD) peuvent endommager l'quipement et nuire au circuit lectrique.Les dommages encourus par les ESD se produisent lorsque les composantes lectroniques sontmanipules de faon inadquate et peuvent entraner des pannes compltes ou intermittentes. Suiveztoujours les procdures concernant la prvention des ESD lorsque vous travaillez sur le Concierge.Assurez-vous que le chssis est reli lectriquement une prise de terre et portez correctement lebracelet prventif ESD mis la terre. Si aucun bracelet est disponible, reliez-vous la terre en touchantla partie mtallique du chssis.

Una descarga electroesttica (ESD) puede daar el equipo y afectar el circuito elctrico. Un dao porESD ocurre cuando se manipulan inadecuadamente los componentes electrnicos y puede generar fallascompletas o intermitentes. Siga siempre los procedimientos de prevencin de ESD cuando esttrabajando en Concierge. Asegrese de que el chasis est conectado elctricamente a una puesta atierra y de portar una muequera adecuada de puesta a tierra para evitar ESD. Si no se dispone de unamuequera, conctese a tierra tocando la parte de metal del chasis.

Elektrostatische Entladung (ESD) kann die Ausrstung beschdigen und die elektrischen Kreislufebeeintrchtigen. ESD-Schden treten auf, wenn elektrische Komponenten unsachgem gehandhabtwerden und knnen zu totalen oder zeitweiligen Strungen fhren. Befolgen Sie stets dieESD-Schutzverfahren, wenn Sie an Concierge arbeiten. Stellen Sie sicher, dass das Chassis elektrischmit einer Masse verbunden ist und Sie ein ordnungsgem geerdetes ESD Schutzarmband tragen. Wennkein Armband zur Verfgung steht, erden Sie sich, indem Sie Metallteile des Chassis berhren.

WARNING! This unit is intended for installation in restricted access areas. A restricted access areacan be accessed only through the use of a special tool, lock and key, or other means of security.

Cet appareil est destin tre install dans les zones accs restreint. Une zone d'accs restreinte doittre accessible seulement en utilisant un outil spcial, une cl, ou d'autres moyens de scurit.

La instalacin de esta unidad est destinada a reas de acceso restringido. Se puede ingresar a un reade acceso restringido solo usando una herramienta especial, llave y cerradura o algn otro medio deseguridad.

Diese Einheit ist zur Installation in Bereichen mit eingeschrnktem Zugang vorgesehen. Ein Bereich miteingeschrnktem Zugang kann durch die Verwendung eines Spezialwerkzeugs, eines Schlosses undeines Schlssels oder anderen Sicherheitsvorkehrungen betreten werden.


10/84

viii Concierge Operation and Provisioning Guide - r05

WARNING! The power supply cord is used as the main disconnect device. Ensure that thesocket-outlet is located/installed near the equipment and is easily accessible.

Le cble d'alimentation est utilis comme le dispositif de dconnexion principal. Assurez-vous que laprise de courant est situe/installe prs de l 'quipement et est facilement accessible.

El cable de alimentacin se usa como el dispositivo de desconexin principal. Asegrese de que la salidadel tomacorriente est ubicada o instalada cerca del equipo y se pueda acceder fcilmente a ella.

Das Netzversorgungskabel wird als Haupttrennvorrichtung verwendet. Stellen Sie sicher, dass dieSteckdose sich in der Nhe der Ausrstung befindet bzw. dort installiert wird und leicht zugnglich ist.

WARNING! This equipment must be grounded. Never defeat the ground conductor or operate theequipment in the absence of a suitably installed ground conductor. Contact the appropriate electricalinspection authority or an electrician if you are uncertain that suitable grounding is available. If servicingor replacement of the unit is required, do not disconnect the main protective earthing (grounding)conductor until all other AC and cable system connections have been removed.

Cet quipement doit tre mis la terre. Ne jamais faire obstacle au conducteur de terre ou fairefonctionner l'quipement en l'absence d'un conducteur de terre convenablement install. Contactez lesautorits comptentes d'inspection lectrique ou un lectricien si vous n'tes pas certain que la mise la terre est disponible. Si une rparation ou le remplacement de l'appareil est ncessaire, ne dbranchezpas le conducteur principal de terre de protection (mise la terre) tant que tous les autresbranchements c.a. et ceux du systme de cble soient enlevs.

Este equipo debe tener una conexin a tierra. Nunca anule el conductor de tierra ni opere el equipo sinun conductor de tierra instalado adecuadamente. Comunquese con la autoridad de inspeccin elctricacorrespondiente o con un electricista si no est seguro de disponer de una puesta a tierra adecuada. Sise necesita mantener o reemplazar la unidad, no desconecte el conductor de tierra principal deproteccin (puesta a tierra) hasta que se hayan retirado las conexiones del sistema de cables o de CA.

Diese Ausrstung muss geerdet werden. Entfernen Sie niemals den Erdleiter und oder betreiben dieAusrstung ohne einen entsprechend installierten Erdleiter. Wenden Sie sich an eine Behrde frelektrische Inspektionen oder einen Elektriker, wenn Sie sich nicht sicher sind, ob eine geeignete Erdungverfgbar ist. Wenn die Einheit gewartet oder ausgetauscht werden muss, entfernen Sie denHauptschutzerdleiter (Masse) nicht, bis alle anderen AC- und Kabelsystemverbindungen entferntwurden.


11/84

Concierge Operation and Provisioning Guide - r05 ix

WARNING! The installation of the Concierge device must comply with national and local electricalcodes. In the United States, this means the National Fire Protection Association (NFPA) 70, UnitedStates National Electrical Code. In Canada, Canadian Electrical Code, part I, CC22.1. In other countries,International Electrotechnical Commission (IEC) 364, part 1 through part 7.

L'installation de l'appareil Concierge doit respecter les codes lectriques locaux et nationaux. Auxtats-Unis, cela concerne la " National Fire Protection Association (NFPA) 70 " et le " United StatesNational Electrical Code ". Au Canada, il s'agit du Code canadien de l'lectricit, partie I, CC22.1. En cequi concerne les autres pays, il s'agit de la Commission lectrotechnique internationale (CEI) 364,parties 1 7.

Se debe cumplir con los cdigos elctricos nacionales y locales durante la instalacin del dispositivoConcierge. En los Estados Unidos, se refiere al Cdigo Elctrico Nacional de los Estados Unidos de laAsociacin Nacional de Proteccin contra Incendios (NFPA) 70. En Canad, se refiere al Cdigo ElctricoCanadiense, parte I, CC22.1. En otros pases, se relaciona al cdigo de la Comisin ElectrotcnicaInternacional (IEC) 364, parte 1 a la 7.

Die Installation des Gerts Concierge muss mit den nationalen und lokalen elektrischen Codesbereinstimmen. In den Vereinigten Staaten ist dies der National Fire Protection Association (NFPA) 70und der United States National Electrical Code. In Kanada der Canadian Electrical Code, Teil I, CC22.1.In anderen Lndern die International Electrotechnical Commission (IEC) 364, Teil 1 bis 7.


12/84

x Concierge Operation and Provisioning Guide - r05

Regulatory NoticesThe Concierge complies with SCTE-43 Digital Video Systems Characteristics Standard forCable Television.

FCC ComplianceThis device complies with Part 15 of the FCC Rules. Operation is subject to the following twoconditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that maycause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digitaldevice, pursuant to Part 15 of the FCC Rules. These limits are designed to providereasonable protection against harmful interference when the equipment is operated in acommercial environment. This equipment generates, uses and can radiate radio frequencyenergy and, if not installed and used in accordance with the instruction manual, may causeharmful interference to radio communications. Operation of this equipment in a residentialarea is likely to cause harmful interference in which case the user will be required to correct

the interference at his own expense.Modifications to this device, not approved by Vecima Networks Inc. may void the authoritygranted to the user by the FCC to operate this equipment.

Industry Canada ComplianceThis Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numrique de la classe A est conforme la norme NMB-003 du Canada.

Warnings and Advisories

None

Required Public Statement for GPL/LGPL and

other Open Source Licensed Software UsedThe following executables and libraries are used in this product and are subject to theLicense Agreements included as part of this documentation:

Table i-1 Concierge Non-Vecima Code

Package PackageVersion

License1 Package Description Package URL

busybox 1/15/00 GPLv2 Multicfall binary providing manystandard Lunux utilities

http://www.busybox.net/

dhcpcd 4.0.0-beta6

BSD-2Clause

dhcp client daemon http://roy.marples.name/projects/dhcpcd/Wiki/DhcpcdDownload

FreeRTOS 05/02/00 GPLv2withFreeRTOS

RTOS used in microcontroller http://www.freertos.org/

libevent 1.4.8-stable

BSD-3Clause

Asynchronous event notificationlibrary

http://monkey.org/~provos/libevent

linux 02/06/28 GPLv2 Linux kernel http://www/kernel.org

lrzsz 0.12.20 GPLv2 Serial file transfer program http://ohse.de/uwe/software/lrzsz.html
http://www.busybox.net/http://roy.marples.name/projects/dhcpcd/wiki/DhcpcdDownloadhttp://roy.marples.name/projects/dhcpcd/wiki/DhcpcdDownloadhttp://www.freertos.org/http://monkey.org/~provos/libeventhttp://monkey.org/~provos/libeventhttp://www.kernel.org/http://ohse.de/uwe/software/lrzsz.htmlhttp://ohse.de/uwe/software/lrzsz.htmlhttp://ohse.de/uwe/software/lrzsz.htmlhttp://www.kernel.org/http://monkey.org/~provos/libeventhttp://www.freertos.org/http://roy.marples.name/projects/dhcpcd/wiki/DhcpcdDownloadhttp://www.busybox.net/


13/84

Concierge Operation and Provisioning Guide - r05 xi

lzo 2.03 GPLv2 A real-time data compressionlibrary

http://www.oberhumer.com/opensource.lzo/

mongoose 2.8 MIT Embedded Webserver http://code.google.com/p/mongoose/

mtd-utils 01/04/00 GPLv2 Generic Linux subsystem formemory devices.

http://www.linux-mtd.infradead.org

net-snmp 5.4.2.1 Net-SNMP(BSD-like)

SNMP Basics http://www.net-snmp.org/

pcap 0.9.5 BSD-3Clause

Packet capture library http://www.tcpdump.org/

sqlite 03/07/00 PublicDomain

In memory sql-like interface toBtree

http://www.sqlite.org

tcpdump 03/09/05 BSD-3Clause

Tool to dump network traffic http://www.tcpdump.org

Tecla 01/06/01 MIT Readline type functionality http://www.astro.caltech.edu/~mcs/tecla/

U-Boot 01/03/03 GPLv2 Universal Bootloader http://www.denx.de/wiki/U-Boot/WebHome

xml2 02/07/07 MIT XML C parser library http://www.xmlsoft.org

e2fsprogs 1.38-0.FC4.1_1

GPLv2 ext2 filesystem utilities http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/

Individual Package:e2fsprogs-1.38-0.FC4.1_1.src.rpm

krb5 1.4.1-5.1 MIT Network authentication protocol http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/

Individual Package:krb5-1.4.1-5_1.src.rpm

openSSL 0.9.7f-7.10_1

Apache1.0

SSL Tools http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/

Individual Package:openssl-0.9.7f-7.10_1.src.rpm

acl 2.2.39-3 LGPlv2 &GPLv2

Access control list utilities http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:acl-2.2.39-3.1src.rpm

attr 2.4.32-2 LGPLv2 &GPLv2

Extended attribute system http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:attr-2.4.32-2.src.rpm

cracklib 2.8.9-11 GPLv2 Library to enforce strongerpasswords

http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:cracklib-2.8.9-11.src.rpm

crosstool 0.43-1 LGPLv2 &GPLv2

glibc developer cross toll chain.Includes binutils-2.17.50.0.12,crosstoll-0.43, glibc-2.6, linux-2.6


Individual Package:crosstoll-0.43-1.src.rpm



http://www.oberhumer.com/opensource.lzo/http://www.oberhumer.com/opensource.lzo/http://code.google.com/p/mongoose/http://code.google.com/p/mongoose/http://www.linux-mtd.infradead.org/http://www.linux-mtd.infradead.org/http://www.net-snmp.org/http://www.tcpdump.org/http://www.sqlite.org/http://www.tcpdump.org/http://www.astro.caltech.edu/~mcs/tecla/http://www.astro.caltech.edu/~mcs/tecla/http://www.denx.de/wiki/U-Boot/WebHomehttp://www.denx.de/wiki/U-Boot/WebHomehttp://www.xmlsoft.org/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://ftp.sunset.se/pub/Linux/distributions/eldk/4.0/ppc-linux-x86/sources.target/SRPMS/http://www.xmlsoft.org/http://www.denx.de/wiki/U-Boot/WebHomehttp://www.astro.caltech.edu/~mcs/tecla/http://www.tcpdump.org/http://www.sqlite.org/http://www.tcpdump.org/http://www.net-snmp.org/http://www.linux-mtd.infradead.org/http://code.google.com/p/mongoose/http://www.oberhumer.com/opensource.lzo/


14/84

xii Concierge Operation and Provisioning Guide - r05

dhcp 3.0.5-38 ISC dhcp server daemon http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:

dhcp-3.0.5-38.src.rpmdropbear 0.50-1 MIT ssh server and client http://ftp.denx.de/pub/eldk/4.2/p

pc-linus-x86/sources/target/SRPMS/

Individual Package:dropbear-0.50-1.src.rpm

expat 1.95.8-9 MIT XML parser library http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:expat-1.95.8-9.src.rpm

iptables 1.3.8-2 GPLv2 Application allowing configuration oftables provided by the Linus kernelfirewall


Individual Package:

iptables-1.3.8-2.src.rpmiputils 20070202

-3BSD-3Clause &GPLv2 orlater

Tools for Linux networking http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:iputils-20070202-3.src.rpm

libcap 01/10/29 BSD-3Clause

Library for getting and settingPOSIX.1e draft 15 capabilities


Individual Package:lipcap-1.10.29.src.rpm

logrotate 3.7.5-3.1 GPLv2 Automatic rotation, compression,removal and mailing of log files


Individual Package:logrotate-3.7.5-3.1.src.rpm

lsof 4.78-5 CustomBSD-stylelicense(PurdueUniversity)

Used to report a list of all open filesand the processes that openedthem


Individual Package:lsof-4.78-5.src.rpm

ntp 4.2.4p2-1 NTP Network Time Protocol library forsynchronizing the time of the clientto a reference source


Individual Package:ntp-4.2.4p2-1.src.rpm

pam 0.99.7.1-5 BSD-3Clause

Pluggable Authentication Module http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:pam-0.99.7.1-5.1.src.rpm

popt 01/12/01 MIT withadvertising clause

Library for parsing command lineparameters


Individual Package:popt-1.12-1.src.rpm



ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/Individual%20Package:http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/Individual%20Package:http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/Individual%20Package:http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/Individual%20Package:http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/ftp://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/


15/84

Concierge Operation and Provisioning Guide - r05 xiii

Licensing InformationThe following are copyrights of their respective companies or organizations: Mozilla andFirefox are registered trademarks of the Mozilla Foundation. Windows and InternetExplorer are registered trademarks of Microsoft Corporation. Pro:Idiom is a registered

trademark of Zenith Electronics LLC.

sysklogd 1.4.2-9 GPLv2 Support for system logging andkernel message trapping (klogd,syslogd)


Individual Package:

sysklogd-1.4.2-9.src.rpmtcpwrappers

7.6-48 PublicDomain

Allows monitoring and filtering ofincoming requests for networkservices (SYSTAT, GTP, RSH, EXEC,TFTP, etc.)


Individual Package:tcp_wrappers-7.6-48.src.rpm

vixie-cron 04/01/82 ISC Daemon to execute scheduledcommands


Individual Package:vixie-cron-4.1-82.src.rpm

zlib 1.2.3-10 BSD-like(zlib/lbpng)

Compression library http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/

Individual Package:

zlib-1.2.3-10.src.rpm1. Please see Appendix D for the Open Source License text.

Source code for these executables and libraries are available at their project repositories, or can beobtained from Vecima on CD for a period of up to 3 years after last shipment of product. There is a feeof $100 per CD and the source code CDs may be requested using the following email contact:

[email protected]



http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/http://ftp.denx.de/pub/eldk/4.2/ppc-linus-x86/sources/target/SRPMS/


16/84

xiv Concierge Operation and Provisioning Guide - r05

End User License AgreementAll end users of Vecima Network systems that include Software shall agree to the followinglicense terms:

1) The end user is granted a nonexclusive license to use the Software solely on and inconnection with the Vecima Networks platform on which it was delivered and not to copy

or use the Software on any other hardware (except during use of the platform in theordinary course), and the end user is prohibited from separately downloading thesoftware from the platform.

2) Vecima Networks and our technology partners retain all title and copyright to theSoftware, and all copies thereof;

3) The end user may not modify, translate, reverse assemble, decompile, disassemble orotherwise attempt to: (i) defeat, avoid, bypass, remove, deactivate or otherwisecircumvent any software protection mechanisms in the Software, including withoutlimitation any such mechanism used to restrict or control the functionality of theSoftware; or (ii) derive the source code or the underlying ideas, algorithms, structure ororganization from the Software (except to the extent that such activities may not beprohibited under applicable law).

4) Vecima Networks shall not be liable to the end user for any loss of data, lost profits, costof cover or other special, incidental, punitive, consequential, or indirect damages arisingout of the use of the Software on and in connection with the platform on which it wasdelivered;

5) The end users rights with respect to the Software may be terminated, eitherimmediately or after a notice period not exceeding thirty days, upon unauthorizedcopying of the Software or failure to comply with the restrictions contained in the licenseagreement.


17/84

Concierge Operation and Provisioning Guide - r05 xv

Getting SupportAll Vecima products include 90 days of basic technical support at no charge. We encourageyou to contact us then to ensure your Vecima equipment is utilized to its fullest potential.

We Support You...

By Phone:

You may contact our Cable Applications Engineering Support (CAES) group directly byphone at 306-955-7075 and follow the prompts for support, cable products.

By Email:

For non-urgent matters and information requests, you may reach our support group bye-mail at [email protected]

Via World Wide Web:

Visit the Vecima Networks Web page at http://www.vecima.com

Get the latest news and announcements from Vecima Networks.

Access product descriptions and information sheets.

Register for support portal access at https://www.vecimasupport.com/portal/

Download product related manuals, application notes and other informationabout Vecima cable products.

Access our online cable products e-ticket system.

On-going Support Options:

After your initial 90 days of free support, you may wish to purchase one of our on-goingsupport plans. Please contact Vecima sales [email protected] to select the SupportOption that is best for you.


18/84

xvi Concierge Operation and Provisioning Guide - r05

Warranty and Service Policies

Warranty StatementVecima Networks warrants its products to be free from defects in workmanship or materials

for a period of two years. The warranty begins on the date of the original shipment fromVecima Networks to its customer. No claim may be allowed for expenses incurred ininstallation or use. No other expressed or implied warranties shall apply to the goods sold.Vecima Networks is not responsible for delayed shipments, other loss beyond VecimaNetworks' control, or consequential damages of any kind arising in connection with the useof its products. This warranty is a return-to-factory warranty only. During the warrantyperiod Vecima Networks will at its option, replace, repair or refund the price paid for anyitem which is returned for service. This warranty does not apply to units that have beenmisused physically or used in an inappropriate environment.

Service Policies

Return Material AuthorizationBefore returning any item for repairs, Vecima Networks would like to ensure that theproduct is properly configured and that basic troubleshooting indicates a legitimate problem.Our technical support group will be happy to assist you with this step before issuing an RMA.

An RMA number from Vecima Networks is required for any product returned to VecimaNetworks. A unique RMA number will be assigned for each item that is returned. Please referto this RMA number in all correspondence. Clearly mark all applicable RMA numbers on theoutside of each package returned.

How to Return an Item for Service

Step 1 Please collect the following information before contacting Vecima Networks:

Serial number and model designation of the product.

Detailed description of the problem. Details of troubleshooting you have conducted.

Your company information: Include complete billing address, shippingaddress, phone number and business contact person.

Find the serial number on the label attached to the product:

Step 2 Contact our Cable Applications Engineering Support (CAES) group for

troubleshooting assistance while the suspect device is connected to yournetwork.

Phone: 1 306 955 7075 and follow the prompts for support, cable products.

Email: [email protected]

Technical support is available Monday to Friday from 7:00 AM to 6:00 PM centralstandard time (except public holidays).

Step 3 An RMA number will be provided once a problem has been verified by our


19/84

Concierge Operation and Provisioning Guide - r05 xvii

technical support staff. We will authorize the return and put you in contact withour Repair Centre where you will be assisted with the actual shipping, repair andreturn processes.

Step 4 Ship the product to Vecima Networks.

The repair center will determine if the item is covered under warranty and

provide shipping instructions with the RMA number. Ship each product to VecimaNetworks in its original shipping container (or equivalent) via prepaid carrier,with appropriate insurance. We will assist you with customs documentation thatis required for international shipments.

Clearly mark the RMA number(s) on the outside of each package returned.Vecima Networks will not accept collect shipments, damaged shipments orshipments unaccompanied by an RMA number.

Repair Charges and Warranty Exemptions

Items returned beyond the warranty period or items that do not qualify for warranty serviceare subject to additional out-of-warranty repair charges. Descriptions of these charges andwarranty exemptions are listed below:

Repair turnaround time is typically 20-30 calendar days after receipt of the item atVecima Networks. A flat rate repair charge will apply to all out-of-warranty items.Flat rate repair charges are subject to change without notice.

Any faults due to customer error (i.e. - incorrect set-up or configuration settings)are subject to the current test fee and will be exempt from warranty.

Items returned with inadequate fault descriptions are subject to the current test feeand are exempt from warranty.

In the event that no fault is found, the item is subject to the current test fee and willbe exempt from warranty.

Any product exhibiting external damage (either from shipping, improper handling oruse) will be subject to inspection. If said damages are determined to be the cause offailure, the item will be exempt from warranty. All repairs to correct the externaldamage are subject to time & materials charges (parts and labor at current rates).

Items with damage caused by unauthorized repairs or by external devices aresubject to current out-of-warranty flat rate repair charges and are exempt fromwarranty.

All products returned for factory optioning are subject to the applicable currentoption charge plus test fee. Factory-optioned products carry the balance of theoriginal warranty or a 90 day warranty, whichever is greater.

Vecima will return items to the customer as follows:

For items still under warrantyVecima Networks Inc. will return items viaprepaid ground carrier. The customer is responsible for any additional costs

incurred, including customs clearance and duties. The customer will be responsiblefor any additional charges incurred from alternative shipping methods.

For items no longer under warrantyVecima Networks will return items viaprepaid ground carrier at the customer's expense. The customer is responsible forany additional costs incurred, including customs clearance and duties. The customerwill be responsible for any additional charges incurred from alternative shippingmethods.

Note: The customer must approve all out-of-warranty repairs in writing. Vecima will not start anyrepairs until they receive the customer's purchase order or out-of-warranty repair authorization.


20/84

xviii Concierge Operation and Provisioning Guide - r05

Warranty Coverage of Items Returned for Repair

Vecima Networks will replace or repair returned items. After repairing the items, Vecima willtest them to ensure that they are fully functional. Repair turnaround time is typically 20-30calendar days after receipt of the item at Vecima Networks.

Repaired items have a 90-day warranty from the date of return. This warranty only applies

to problems related to the originally reported fault. Unrelated problems will be subject to aflat rate repair charge. Cosmetic issues not impacting the functional performance of theproduct will not be covered under the 90-day warranty period. If the customer returns anitem for a repeat failure, the customer must request a new RMA number for the item for it tobe covered under the 90-day warranty.

Once Vecima has assigned an RMA number, they will determine if the item is covered underthe applicable 90-day warranty period. If the unit is no longer covered by warranty and thecustomer still wants to proceed with the repair, Vecima requests that the customer sends arepair purchase order form by fax or email. Vecima will apply a flat rate repair charge to dothe necessary repairs.


21/84

Chapter 1

Concierge Operation and Provisioning Guide - r05 1

Concierge OverviewThe Concierge IP to QAM is available in two variants, each allowing cable and satelliteoperators to offer digital video services to their customers. The Concierge CG12M2+ caneasily be integrated into the headend to extend digital network infrastructures as an EdgeQAM. The Concierge CG12M4+ is a cost effective gateway solution for delivery ofFree-to-Guest digital video entertainment to MDUs and hospitality accounts requiringcontent that has been encrypted using Pro:Idiom technology.

1.1 Provisioning

Concierge designed to receive MPEG streams over Ethernet from CMTS or VOD feeds andconvert the streams to QAM. In the event the input stream is encrypted (e.g. Pro: Idiom),Concierge will preserve the encryption in the conversion process. The flexibility and QAMdensity of this gateway make it possible for operators and integrators to easily deliver digitalvideo signal in HD or SD while maintaining the integrity and quality of the signal.

See Figure 1-1for a diagram of a typical cable network using the Concierge.

Figure 1-1: Typical Cable Network

Hospitality Headend


22/84

2 Concierge Operation and Provisioning Guide - r05

Data flow

1.2 Data flow

The Concierge CG12M2+is designed to receive MPEG streams over Ethernet from satellitereceivers, CMTS or VOD feeds and convert the streams to QAM. In the event that the inputstream is encrypted (e.g. Pro: Idiom), the CG12M2+ will preserve the encryption in theconversion process. The flexibility and QAM density of this gateway make it possible foroperators and integrators to easily deliver digital video signal in HD or SD while maintainingthe integrity and quality of the signal.

The Concierge CG12M4+is designed to take in MPEG streams over Ethernet, encrypt themin Pro:Idiom encryption, and send them out over QAM, to be used by Pro:Idiom enabledtelevisions in each room. Pro:Idiom encryption is desirable because it is decrypted directlyin the television, making it impossible for anyone to capture the digital data stream and

distribute it. This allows hotels equipped with the setup to provide exclusive HD contentwhile guaranteeing to the rights holders that the content can't be copied.

Figure 1-2describes the flow of data through the Concierge system.

Figure 1-2: Data flow

1.3 Start-up process

Before the system is powered up, the GbE IN RJ45 should be connected to the switch that isalso connected to the IP streams using a CAT5E cable. When the system is powered up, theConcierge will detect the input automatically.

Note: If the output signal from the Concierge is encrypted (e.g. Pro: Idiom), the TV must have theproper decryption equipment or capability in order to view the content. This only applies if the inputstream has been pre-encrypted with Pro: Idiom.

Note: Pro:Idiom is a registered trademark of Zenith Electronics LLC.

Unencrypted IP steams in / Unencrypted RF QAM out (CG12M2+)

GbE IP

(Clear orPre-encrypted TS)

12 QAM

(Clear or Pre-encryptedTS pass through)

Concierge

CG12M2+

GbE IP

(Clear or Pre-encrypted TS)

Concierge

CG12M4+

12 QAM

with Pro:Idiom

Unencrypted streams in / encrypted RF QAM out (CG12M4+)

Note: If the reboot cycle fails to complete successfully after three attempts, the Concierge will try toboot using an alternate image. If the startup is still unsuccessful, the Concierge reverts to the bootstrapimage for startup and enters into a troubleshooting mode.
http://-/?-http://-/?-


23/84


Start-up process

Figure 1-3: Startup process

Before the Concierge can output the channels to the RF distribution network, the contentmust be mapped (see Mappings on page 9for the text-based interface or Delete AllMappings on page 18for the web-based interface).

IP switch detection The Concierge detects the IP source.

Power up Initial power up.


24/84


This page intentionally left blank

Start-up process


25/84

Chapter 2


Configuring and MaintainingThe Concierge supports the following management interfaces:

A local text-based console directly via the Console Port or remotely using SSH

A remotely accessible web-based graphical user interface (GUI)

2.1 Using the Text-Based Console

Users can view and edit the Concierge system settings using a text-based interface. Thetext-based interface is accessible locally from the console port (the USB-B port located onthe front panel).

Using the Text-based console also provides the ability to configure the network settings onthe device. Altering the network settings when accessing the unit remotely via SSH mayresult in a loss of connection due to changes to the IP address.

Once connected, the menu allows the user to edit the output module settings, configure EASsettings, modify mappings, view general status and alarms, reboot the system or perform adebug dump. Rebooting the system when connected remotely will terminate the SSHconnection. Rebooting the unit while connected through the Console Port will allow the userto observe the startup sequence.

2.1.1 Connecting to the text-based console

1) Connect a computer running terminal emulation software (such as PuTTY) to the USBport located on the front panel of the Concierge chassis.

2) If necessary, download the USB to UART interface driverCP210x_VCP_Win_XP_S2K3_Vista_7available as a compressed file from the DocumentLibrary page at Silicon Labs: https://www.silabs.com.


26/84


Using the Text-Based Console

3) Using your terminal emulation software, create a new connection and choose the COMport where your USB cable is plugged in. To determine which COM port is used for theUSB device, open Device Manager and review the Ports information (see Figure 2-1Determining the COM Port in the Device Manager on page 6).

Figure 2-1: Determining the COM Port in the Device Manager

4) Specify the following connection settings:

2.1.2 Logging in to the text-based console

1) Type the username: admin2) Type the password: concierge3) The text-based menu main listed below will be available.

*************************** Concierge Menu ***************************

0 Back

1 Maintenance

2 Configuration

3 Status

4 Technical Support

Enter Option:

Tip: To open Device Manager in Windows, click Start, click Control Panel and then double-click System.On the Hardware tab, click Device Manager.

Table 2-1

Parameter Setting

Baud Rate 115200

COM port Computer specific

Data 8 bit

Parity None

Stop 1 bit

Flow control None


27/84



Select the number that corresponds to the menu option that you want to use. A submenuwill display to give you more options.

2.1.3 Maintenance

Type 1 to view Maintenance. A submenu displays with the following options.

Software Upgrades

The Upgrades option provides the details required to perform an upgrade of the Conciergeunit. It displays the upgrade progress.

Upgrading the system software

To upgrade the system software, follow the steps below.

1) In the TFTP Server section, enter the IP of the TFTP server on which the release fileshave been placed.

2) In the Upgrade File section, enter the path and name of the file. The path to the filemust be included if one exists.

3) Select Submit.4) The Result section will report Success when complete.5) Reboot the box for the changes to take effect. To do this, navigate to the Reboot menu

sub-heading under Maintenance. Select Yes and Submit. Refer to Reboot onpage 8.

Debug Dump

The Debug dump option provides a way to retrieve a file containing debug information fromthe unit. This file is required by Vecima Networks technical support when troubleshootingissues with the system.

A Debug dump can be performed over TFTP.

Option Description

0. Back Returns to previous menu.

1. Upgrade Manages and monitors upgrades.

2. Debug Dump Configure, control and perform the Debug Dump.

3. Factory Reset Displays options to factory reset.

4. Fans Displays fan fuse reset.

5. Reboot Displays options to reboot.

6. CW Mode Used for test purposes only. No data will be output when enabled.

CAUTION: Ensure that the firmware image file selected is compatible with the specific Conciergevariant being upgraded.

Note: A complete debug dump takes approximately one minute to create, under one minute todownload and should not be interrupted once the dump has been initiated. If a Debug Dump isrequested, then confirmation will appear beside Debug Dump State ...transfer succeeded.


28/84



Factory Reset

Performing a Factory Reset will apply immediately and will revert all settings, including thenetworking settings, to the defaults present when the equipment was shipped from thefactory.

Fans

Fan fuse reset.

Reboot

Rebooting the unit will cycle the whole unit and load the persistently saved configuration. Aloss of service will result and the reboot will take approximately three minutes.

CW Mode

CW Mode is used to perform test measurements on the Concierge units QAM outputs. Therewill be no mappings output when the CW Mode is configured. There are three settingsavailable for each RF chain:

Off - used in normal operation Carrier CW - configures a carrier wave in the center of each configured RF QAM

Block CW - configures a carrier wave in the center of the RF chain

2.1.4 Configuration

From the console main menu, type 2 to view Configuration. A submenu displays with thefollowing options.

Changing the RF Output Frequencies

Type 1 to view RF Output.

The First Carrier Frequency (MHz) of each RF Chain may be changed. Only the RF powersettings can be modified after Mappings have been created. Please be sure to configure yourRF settings.

Option Description


1. RF Output Displays current information about the RF Output and allowschanges to the RF Output.

2. Delete All Mappings Allows deletion of all mappings.

3. Mappings Displays current mappings and allows changes to the mappings.

4. Network Displays current information about the network and allows changesto the Network.

5. Import and Export Export or Import a system configuration file (XML) or a mappingsconfiguration file (.csv)

6. Save Displays options to save.

7. SNMP Configures SNMP communities.

8. EAS Configures an EAS force tune IP transport stream.


29/84



The setting of the lowest QAM on an RF_CHAIN/port determines the frequencies of theremaining QAMs on that port. These settings (and others) can be changed on the RFOutput page.

For example, from default settings, if the First Carrier Frequency on RF Chain 1 is set to405 MHz, the remaining 3 QAMs on that chain will be automatically set to 411, 417 and 423,respectively.

Users may configure the RF port by either frequency or EIA. If the Set RF Chain FirstCarrier by field is set to EIA, the RF Chain 1 First Carrier EIA/RF Chain 2 First CarrierEIA/RF Chain 3 First Carrier EIA fields will be used; otherwise, the Frequency fields will beused by default.

Delete All Mappings

From the configuration menu, type 2 to view Delete All Mappings.

Confirmation will be required. If yes, then all mappings on that unit will be deleted.

Mappings

From the configuration menu, type 3 to view Mappings. The Mapping screen is where

configuration of input streams can be mapped to output ports. This is a listing of presentmappings, as well as a place to add or delete mappings. In order to edit a mapping, it mustfirst be deleted and then re-created.

Create a Mapping

To map a program to an output port, follow the steps below.

1) Open the Mappings page.2) Enter a to add a row.3) Select the table number to which you wish to add a row (1 for Multicast; 2 for Unicast,

etc.).4) Fill out the form with the necessary information and values for the prompted fields.5) The Output Major Channel must be an EIA channel which is valid based on the

frequencies of the output QAMs.6) Upon entering all of the required fields, the row is added and will appear in the mapping

table. A delay option allows the user to add more input stream buffering for high jitterfeeds. Each channel can be independently set up to a maximum of 4 seconds. Inputdelay is based on milli-seconds. Therefore entering a delay value of 2500 would result ina 2.5 second delay.

The added program mapping will appear in the table within seconds, unless there areproblems processing the Add request (invalid entries, duplicate, etc.).

Delete a Mapping

To delete a program map, follow the steps below.

1) Open the Mappings page.2) Enter d to delete a row.3) Enter the row number of the mapping you wish to delete.4) The row will be deleted and will disappear from the mapping table.


30/84



Network

From the configuration menu, type 4 to view Network. A submenu displays with thefollowing options.

Setting the IP Address

1) On the Network page, enter e to edit.2) Select the desired row (Management or GbE-In).3) Update the values for the IP Address/Netmask/Gateway, as necessary for your

configuration. The Factory default settings are: Management port is set for DHCP,GbE-In is set to a class C address of 192.168.20.19.

Import and Export

From the configuration menu, type 5 to view Import and Export. The Concierge has twoconfiguration files that are available to the user: System Configuration and Mappings.

The System Configuration file includes all configurable settings including mappings. TheMappings file includes only the output mappings that have been created.

The method for Importing and Exporting configuration files to the Concierge changesdepending on the connection mode of the Concierge. If connected via a USB serial port, filetransfers will utilize X-Modem. File transfers will utilize SCP or PSCP if the system isconnected using SSH.

Save

From the configuration menu, type 6 to Save. Once the Configuration settings areconfigured, it is recommended that the user Save the settings so that they are persistentacross reboots.

SNMP

1) From the configuration menu, type 7 to view SNMP.2) Enter a to add a row.3) Fill out the form with the necessary information.4) The Community Number must be between 1 and 5.

5) Enter d to delete a row.

EAS

From the configuration menu, type 8 to configure an EAS Force Tune Stream.

If the Concierge detects an EAS Alert with a priority higher than 2, it will attempt to tune alloutput mappings to Force Tune Stream listed here. After the EAS message has expired,the Concierge will then tune all outputs back to the original mappings.

Option Description

1. Management Network settings of the Management port.

2. GbE-In Network settings of the GbE-In (Ingress) port.

Note: It is expected that the Management Port and GbE-In are connected to separate networks.


31/84



The Concierge will trigger a force tune if it finds an EAS message on the PID8187 (0x1FFB)and the message priority is higher than 2. If no force tune system is configured, the EASmessage will be logged but the outputs will not be affected.

2.1.5 Status

From the main menu, type 3 to view Status. A submenu displays with the followingoptions.

System InformationFrom the status menu, type 1 to view System Information. The System Informationselection provides a description of the Version, Serial Number, MAC addresses and uptime ofthe Concierge unit.

Logs

From the status menu, type 2 to view Logs. Alarms and other significant events arewritten to the log files. These messages are available to the user. Most messages are onlyavailable until the unit is rebooted (via the Current Logs menu). Some significantmessages are preserved across reboot (via the Persistent Logs menu).

Alarms

From the status menu, type 3 to view Alarms. A submenu displays with the followingoptions.

2.1.6 Technical Support

From the main menu, type 4 to view Technical Support. Email, online and telephonecontact information are provided.

Option Description


1. System Information Displays information on the Concierge unit.

2. Logs Displays information about the logs; current and persistent optionsavailable.

3. Alarms Displays active and past alarms.

Option Description


1. Current Displays current alarms. The Concierge raises an alarm when thesystem encounters a critical error.

2. History Displays a history of all alarms that have been encountered. Thehistory is cleared after each reboot.


32/84


Using the Web-based GUI

2.2 Using the Web-based GUI

The user can also view and edit the Concierge system settings using a web-based GUI. Theweb-based GUI supports MozillaFirefoxand WindowsInternet Explorerbrowsers. Noadditional add-ins are required. Javascript must be enabled to have full functionality of

features on the interface.Once connected, the menu allows the user to edit the output module settings, modifymappings, view general status and alarms, reboot the system or perform a debug dump.

2.2.1 Launching the web-based GUI

1) Direct your browser to the web-based GUI by entering the IP address of themanagement port in the address bar of your browser.

2) Type the username: admin3) Type the password: concierge4) The Concierge main page will display.

The page is divided into three parts: the banner at the top that displays the shortcutbuttons, the expandable menu options on the left side of the page, and the configurationdisplay area to the right. Any menu item that is preceded by a + sign may be expanded bysingle-clicking the menu item.

Figure 2-2: Web-based GUI main menu


33/84



2.2.2 Maintenance

Expanding the Maintenance menu provides access to Upgrade, Debug Dump, Factory Reset,Fans, and CW Mode.

Upgrade

Figure 2-3: Upgrade

TFTP Server or HTTP AddressThe address of the TFTP server from which to obtain asoftware upgrade file. This will be dependant on your location. This will be a TFTP serverthat is running on a PC or server at your premises.

Upgrade FileThe name of the upgrade file.

Last Attempt atThe last time at which an upgrade was attempted.

ResultThe result of the last software upgrade attempt.

Upgrading the system software from a local file

To upgrade the system using a file stored locally on the computer accessing the unit, followthe steps below.

1) From the GUI navigate to the Maintenance Page then select Upgrade.2) On the Upgrade Page select Browse, and select the correct file on the computer.3) Hit Submit. Upgrade will begin immediately.

Upgrading the system software via TFTP

To upgrade the system via TFTP, follow the steps below.

1) In the TFTP Server section, enter the IP of the TFTP server on which the release files

have been placed.

2) In the Upgrade File section, enter the path and name of the file. The path to the filemust be included if one exists.

Note: If you specify http:// in the TFTP Server field, the file will transfer over httprather than tftp. This may be useful if you have a http server, but no tftp server available.

CAUTION: Ensure that the firmware image file selected is compatible with the specific Conciergevariant being upgraded.


34/84



3) Click Submit.4) The Result section will report Success when complete.

5) Reboot the unit for the changes to take effect. To do this, click on the Reboot shortcut.Refer to Reboot on page 28.

Debug Dump

Generate The button provides the option to generate the Debug Dump and preventsaccidental activation. When Debug Dump generation is completed, an option todownload the file is given to Latest Debug Dump.

Figure 2-4: Debug Dump

Factory Reset

The factory reset will be applied immediately, and will include reverting the networking

settings.

Factory Reset The drop-down box prevents accidental reset of the system.

Figure 2-5: Factory Reset

WARNING! A reboot or interruption of power at this stage may result in a damaged upgrade,rendering the Concierge non-functional. Major upgrades may take as long as 20 minutes to complete.Do not reboot before upgrade success has been observed.

Note: This is a configuration reset - not a firmware reset. The current firmware version will notchange.


35/84



Fans

Once a fan is replaced, it must be indicated as such on this page in order to be re-activated.

Figure 2-6: Fans

CW Mode

CW Mode is used to perform test measurements on the Concierge units QAM outputs. Therewill be no mappings output when the CW Mode is configured. There are three settingsavailable for each RF chain:

Off - used in normal operation

Carrier CW - configures a carrier wave in the center of each configured RF QAM

Block CW - configures a carrier wave in the center of the RF chain

Figure 2-7: CW Mode

2.2.3 Configuration

Expanding the Configuration menu provides access to RF Output, Delete All Mappings,Mappings, Network, Import and Export, SNMP, and EAS.


36/84



RF Output

Set RF Chain First Carrier byAllows the user to configure the RF port by eitherfrequency or EIA.

RF Chain 1 First Carrier Frequency (MHz)The Frequency of the Lowest Carrier onthe First RF Chain.

RF Chain 2 First Carrier Frequency (MHz)The Frequency of the Lowest Carrier onthe Second RF Chain.

RF Chain 3 First Carrier Frequency (MHz)The Frequency of the Lowest Carrier onthe Third RF Chain.

RF Chain 1 Number of CarriersThe Number of carriers on the First Chain.

RF Chain 2 Number of CarriersThe Number of carriers on the Second Chain.

RF Chain 3 Number of CarriersThe Number of carriers on the Third Chain.

RF Chain 1 Output Power (dBmV)The Power for each Carrier on Chain 1.



RF Chain 1 QAM ModeChoose QAM 256 or QAM 64 for all QAM on Chain 1.



RF Chain Mute 1Enable/Disable Chain 1.



Annex ModeThe Output is Annex B.

Note: If this field is set to EIA, the RF Chain 1 First Carrier EIA/RF Chain 2 First Carrier EIA/RFChain 3 First Carrier EIA fields will be used; if it is not, the Frequency fields will be used.


37/84



Figure 2-8: RF Output

Below the RF Output configuration table, a table shows the bitrates of the various outputQAM.


38/84



Delete All Mappings

Figure 2-9: Delete All Mappings

Mappings

Multicast

Multicast IP

Server IP

UDP Port

Input Program

Output Major Channel

Output Minor Channel

Delay ms

Bitrate Type

Start Time

Status

Bitrate (Mbps)

Unicast

UDP Port

Input Program

Output Major Channel

Output Minor Channel

Delay ms

Bitrate Type

Start Time

Status

Bitrate (Mbps)


39/84



Create a Mapping

To map a program to an output port, follow the steps below.

1) Open the Mappings page.

Figure 2-10: Adding a Multicast Mapping

Figure 2-11: Adding a Unicast Mapping

2) Select Add Row.


40/84



3) Fill out the form with the necessary information.4) The Output Major Channel must be a channel which is valid based on the frequencies

of the output QAMs.5) Click Apply Changes.The added program mapping will appear in the table within seconds, unless there areproblems processing the request (invalid entries, duplicate, etc.).

Delete a Mapping

To delete a program map, follow the steps below.

1) Select the mapping row from the table.2) Click the Delete Row button.3) When asked for confirmation, click OK.

Network

Expanding the Network menu provides access to the Network Interfaces Menu.

The Network Interfaces table can be accessed by selecting the Network menu item. TheNetwork Interfaces table allows the user to change the IP network settings for the

Management and GbE Interfaces.

Figure 2-12: Network

Setting the IP Address

1) On the Network page, select the corresponding row (Management or GbE-In) and clickon the Edit Row button.

2) Update the values for the IP Address/Netmask/Gateway, as necessary for yourconfiguration (see Figure 2-13).

3) Click Apply Changes.

Note: It is expected that the Management and Ingress ports are on separate networks.
http://-/?-http://-/?-


41/84



Figure 2-13: Network Edit Row

Import and Export

Figure 2-14: Import and Export

Overall System Configuration (Includes Mappings)

This file details all of the network settings, RF Settings, Mappings and other configurationsfor the unit.

To Download the Current System Configuration

1) Click on the Config File link in order to retrieve the current system-configuration file.

To Upload a new System Configuration

1) Click on the Browse button.2) Choose the desired configuration file.


42/84



3) Click Submit.

Mappings Export

A method to configure Mappings independently of the rest of the system configuration isprovided due to the Mappings being the most commonly configured items.

To Download the Current Mappings

1) Click on the Generate button.2) Click on the Mappings: Download link that appears in order to retrieve a CSV file of the

current mappings.

Mappings Import

To Upload New Mappings

1) Click on Browse in Mappings Import section.

2) Browse to the file you wish to import.3) Click Submit.

Save any settings or changes by clicking on the Save icon in the banner.

SNMP

Figure 2-15: SNMP

Note: This will apply the new configuration immediately, including applying network settings. This willcause a service interruption, and may cause loss of network connection to the unit (depending on theconfiguration file settings).

Note: All existing mappings will be deleted and then the imported file will be applied.

Note: This WILL cause a service interruption for a few seconds while the new mappings are created.


43/84



Add Row

Figure 2-16: SNMP Add Row

Edit Row

Figure 2-17: SNMP Edit Row

EAS

If the Concierge detects an EAS Alert with a priority higher than 2, it will attempt to tune all

output mappings to Force Tune Stream list

Date post:	27-Feb-2018
Category:	Documents
Upload:	joe-iglases
View:	231 times
Download:	1 times

Concierge CG12M2+/CG12M4+ Operation and Provisioning Guide r05

Documents