ConferencePlus Presentation UCSF Telecom Service Center 2/8/12.

ConferencePlus Presentation

UCSFTelecom Service Center

2/8/12

Confidential Information – Property of ConferencePlus, Inc

Company Overview

Leading global provider of audio, video, and web conferencing solutions

Founded in 1988

Global headquarters in Chicago

European headquarters in Dublin

Subsidiary of Arkadin Global Conferencing

Financially stable business partner (debt free and profitable)

Managing 12,000+ conferencing events daily

Dedicated 24x7 operations team

Dedicated technical support team handling Level 1 to Level 3 support for all web conferencing services

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Our Strengths

Conferencing is our only business! We have perfected our high-quality, reliable, and simple-to-use services to ensure that you can focus on your meeting, not on our technology

We provide expert Account Managers who will work with your team to provide on-going training, call planning and preparation, and account reviews to analyze usage, review service levels, and develop action plans where appropriate

ConferencePlus is large enough to handle the scalability requirements of the largest telecoms, yet small enough to care about developing one-on-one business relationships with our clients

Our financial stability sets us apart in a market space plagued by financial and corporate instability

Confidential Information – Property of ConferencePlus, Inc04/19/23 3

Key Differentiators

Customer Service• 24x7 Customer Service Support for audio & web conferencing simply by dialing *0

• Accurate billing for audio & web services on a single integrated invoice

Global network and bridge platform• Accessible worldwide via Freephone and in-country local access numbers

+ ITFS in more than 60 countries & 25 International Local Numbers

• Consistent experience worldwide

Conference Reservation and Billing System (CRBS)• Fully automated provisioning, billing & quality management system

• Designed and maintained by In-house Engineering Staff

High volume, scalable platforms• Supporting over 12,000 conferences per business day

• More than 25,500 ports available on ConferencePlus bridges

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Global Network Locations


International Locations

Argentina Finland Malaysia Saudi Arabia

Australia France Malta Singapore

Austria Germany Mexico Slovakia

Bahrain Greece Monaco South Africa

Belgium Hong Kong Netherlands South Korea

Brazil Hungary New Zealand Spain

Chile Iceland Norway Sri Lanka

China India Oman Sweden

Colombia Indonesia Panama Switzerland

Costa Rica Ireland Paraguay Taiwan

Croatia Israel Peru Thailand

Cyprus Italy Philippines UAE

Czech Republic Japan Poland United Kingdom

Denmark Latvia Portugal Uruguay

El Salvador Lithuania Romania Venezuela

Estonia Luxembourg Russia

Conferencing Services


Audio Plus™ – Audio conferencing solutions• Conference Anytime™• Conference Passcode™ • Event Manager™• Express Join™• Conference Manager™• Managed Audio and Video Bridges

Web Plus™ – Web sharing solutions fully integrated with:• Microsoft Live Meeting• WebEx• IBM Unyte Meeting• ConferencePlus Online Meeting

Video Plus™

• Video Conferencing bridge services• Managed Video services

Webcasting – Audio, Video and Web streaming services

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Meeting Center Features

Join as a Host • Launch View Plus™ or start

your web conference

Join as a Participant • Simplify access to your web

conference

Account Dashboard • Secure login to Dashboard

Create Account • Request a new conferencing

account online

Single Sign-On (SSO) – Integrate sign-on with your system

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My Account Dashboard™ - Conference Management Simplified

Easy-to-use, browser-based online controls

• Schedule, update, or cancel Conference Anytime and Passcode Conferences

• Launch and moderate your audio and web conferences online using View Plus™

• Eliminate need to use touchtone (DTMF) commands

• View Conference Manager and Event Manager conference schedule

• View, upload, or edit Event Manager registrant data

• Manage multiple users from a single account

• Custom Branded Conference Center options available with logo, colors and graphics

View conference service history and reports online

Update your account profile online

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My Account Dashboard™ - Cont’d

Conference Anytime subscriptions fully integrated with Microsoft Office® Live Meeting, WebEx, and IBM Unyte

• Connect participants to your web meetings faster by using Meeting Center

Designed for reliability & increased productivity

• Intuitive and easy to use

• No client plug-ins required

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My Account Dashboard – Take control of your Accounts


View Plus™ Moderator Tool

View Plus

• Allows host to see who is connected and control their conference

• Supports both automated and attended audio services

• Supports Operator Chat for high-touch conferences


Conferencing services

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Conference Anytime

Conference Passcode

Event Manager

Express Join

Conference Manager

Conference Anytime™

• Requires no prior reservation• Lifetime reservation entitles you

to conduct a conference 24x7, any time you want

• Only the host has access to the moderator code, which launches the event


Conference Passcode™

• Increased security with self-service convenience

• Each event is issued a customized passcode

• No one can reuse this security information


Conference Anytime

Conference Passcode

Event Manager

Express Join

Conference Manager


Event Manager™

• Advanced customized audience web registration

• Rapid passcode entrance of audience

• Pre- and post-event reporting• Continuous support for highly

visible conferencing events• Assistance for queuing

questioners, polling participants and exchanging information with the conference host

• FLAWLESS approach


Conference Anytime

Conference Passcode

Event Manager

Express Join

Conference Manager



Express Join™

• Rapid passcode entrance of audience

• Continuous support for highly visible conferencing events

• Active conference management by experienced operators

• Assistance for queuing questioners, polling participants and exchanging information with the conference host


Conference Anytime

Conference Passcode

Event Manager

Express Join

Conference Manager


Conference Manager™

• Continuous support for highly visible conferencing events

• Active conference management by experienced operators

• Assistance for queuing questioners, polling participants and exchanging information with the conference host



Conference Anytime

Conference Passcode

Event Manager

Express Join

Conference Manager

Web Plus™ - Web Conferencing

All web conferencing products are completely integrated with our teleconference service

Choose one, or alternate between all four web products to support your personal conferencing needs

Web join experience is the same no matter which web product is selected

Use the Internet to show presentations, collaborate and share applications, or add visual cues to your conference call

No additional equipment needed – just a PC with internet capabilities

Video streaming can be added via a web cam

You only pay for usage

Best of breed technology – Industry Leaders


Web Conferencing

Fully integrated into the ConferencePlus solution, share presentations, documents, web content and applications online in real time.

Document Viewing - share any document from your desktop

Annotation - highlight and emphasize key presentation points

White-Boarding - online version of your conference room whiteboard

Web tours - share web sites, do a web tour!

Application viewing - share any application

Polling - record opinions of participants, test your audience’s retention

Participant Lists - know who joined and how long they participated

Recording - for on-demand replay, available in various formats

Remote Presenter Control - pass meeting controls to multiple presenters


Video Plus™ – Video Conferencing

Fully Managed Service Provider

Connection Methods IP (H.323) and ISDN (H.320)

Online Reservations

DVD Recording

Room Management

Replay Capabilities / Streaming

Monitoring

Site certification

Variety of presentation layouts

Audio add-on

Overflow service


Video Plus Features

ISDN and IP Transport• Flexible transport options available to support video equipment capabilities, providing support

for either traditional ISDN, IP, or mixed transport protocol video conferences

Transcoding• Participants with dissimilar CODEC speeds or dissimilar protocols are able to participate in

the same video conference

Gateway• Provides the flexibility to support sites on different networks to participate on the same

conference. ISDN, Internet, MPLS

Data Sharing• Allows for more robust meeting content using a single network connection and single monitor

for display and viewing of data content

Recording• DVD, Media File – .wmv, MPEG, and others

Encryption• Advanced Encryption Standard (H.245) provides a secure IP-based transmission path for

video conferencing sites participating over a public Internet connection using the AES method


Video Bridging Network

Cisco (Tandberg/Codian) MSE 8000

Polycom MGC 100 +

Supported Standards

• H.320 – ISDN

• H.323 – IP

• Most video and audio algorithms supported

Network Transport

• Transmission rates from 128Kbps – 4Mbps

• ISDN

• IP – Internet and Private IP (MPLS)


Video Services Help Desk and Professional Services

Help Desk

• Certified Video Technicians

• Trouble isolation

• Call connectivity

• Customer education

• Endpoint configuration

Professional Services

• Planning, consulting, end-user training and support

• Equipment analysis and evaluation

• Network readiness assessment

• Design and installation services

• Implementation project manager


Webcasting – One to many communication

Advanced Webcasting Platform

• Registration

• Integrated e-mail notification and event reminders

• Security controls

• Integrated Web conferencing

• Audience question management

• Polling

• Continuing education credit issuance

• Automatic screen resolution detection

• Automatic bandwidth/codec detector

• Advanced reporting


Webcasting – Cont’d

Choice of Event type and Presentation Formats

• Audio only

• PowerPoint slides synchronized with audio

• Video + PowerPoint slides synchronized with audio

• Fully customizable interfaces

• Included archive extends the life of your presentations

Pre-event Registration and Real-time Testing Capabilities

• Surveys, Data for Sales Leads, etc.

• Test participant understanding of presented materials

• Delivery of skill assessment test or other materials

• Certificate of Completion


Webcasting - Customized Registration Page and Auditorium


Confidential Information – Property of ConferencePlus, Inc.

Our Quality Commitment is a Daily Practice

ConferencePlus randomly surveys 14,000+ customers each month to gain accurate feedback on the efficiency and quality of:

• Reservations

• Call processing

• Web events

• Billing

Over 6% clients consistently respond (statistically meaningful)

Customer Satisfaction


Over 95% rated Excellent or Very Good

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Available Enhanced Services and Features

Call Recording

Digital replay

Participant list

Translation

Transcription

Live polling/Q&A

Time and charges

E-mail confirmations

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Reporting Capabilities

Standard Reports

• New Host

• Invoice Summary

Usage Summaries

• By Service

• By numbers used

Quality Assurance Reporting

• Survey Results

• Incident Reports

• Customer Satisfaction

Reports Plus™ Options


Standard billing - our basic billing formats that include your billing codes- we present your time and charges in a format that is easy to read and, more importantly, easy to understand.

Customized billing - our flexible systems enable us to deliver invoices and statements that map to your accounting needs. We offer daily billing reports, billing summaries by department, line of business, location - or whatever suits your needs.

Standard reports - our usage reports provide detailed information conferences and are viewable online, 24x7.

Customized reports - we can tap the flexibility of our systems to give you the detailed reports you need to run your business and maximize revenue opportunities. We offer participant and lead lists as well as customized usage reports.


Why ConferencePlus?

Conferencing is our only business!

Client-focused approach

High-quality service, reliable technology, simple-to-use

Expert Account Management Team

On-going training and support in a variety of delivery methods

Scalability of service

Financial stability

Thank you!

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