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Confidential, Dynatrace, LLC
WhatsApp Message
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Online Registration
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Book flight
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Check in - Kiosk
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Baggage scanning
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Check passport
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Onboarding
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Onboarding
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OnAir WiFi
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Use ATM
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Check in hotel
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Go shopping
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Enjoy your holiday conference
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Insertimage here
Rafi Katanasho
APAC CTO - Dynatrace
@rkatanasho
au.linkedin.com/in/rafikatanasho
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Confidential, Dynatrace, LLC
Waiting for www.surfair.com…
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Using different air travel Queues at airports Massive delays for chekcing in
Lost luggageUnhappy customers venting on
social
Ultimately impacting brand, loyalty
and customer satisfaction
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Poor application performance is bad for business
Company lost $150 million due to IT outage
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My Dad
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Digital mastery is wizardry
Cool… Crap…
mmm…um….eh…..
24,000 Different Android Versions up 28%
3rd party components on websites up 22%
Amazon releases new software every 11.1 secs
1.6 million transactions a day200,000 lines of code
7000 servers
0.5 sec increase in response time costs 11% in revenue
@rkatanasho | @dynatrace
China Singles Day 68% mobile
Cloud and Microservicesemerge as a new normal
26 Billion IoTBy 2020
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Anatomy of dynamic environments
https://www.dynatrace.com/
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820 Billion
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Network Problem
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A better way
Self-service for all
Automated monitoring
User experience is everything
More time innovating, not monitoring
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50 percent of all analytical interactions will be delivered via artificial intelligence, and many of
the insights will be gleaned through verbal interactions.
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Meet DAVIS
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Customise it the way you want it.
ChatOpsProactive Dashboards VoiceOps
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Optimize customer experience
Modernize operations
Accelerate innovation
Master the digital transformation
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Trusted by 8,000 customers
# of customer reported incidents is
now negligible
Response times improved 43x
Dynatrace changed our culture
Test cycle times reduced by 4x
MTTR in minutes vs.
days
Constantly innovating. 7 years a leader in Gartner MQ for APM
DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written consent of the
Author. Permission to copy and reproduce content may be
granted by the author, at their discretion, and by request
only.
Source: presentation of Rafi Katanasho, Dynatrace at
the 2017 SITA Air Transport IT Summit, Brussels.
2017 Air Transport IT Summit