Configure to fit Presentation - Docs 4...

C O M M U N I C A T I O N S + C O N T E N T

OSS Integration Solution Presentation

COMMUNICATIONS + CONTENT

Agenda

I. Introductions

II. Overview of Project Methodology

III. Specific Experience with Vitria

IV. Overview of Training Approach

V. Provide Overview of Partnering Approach

VI. Questions & Answers

Page 1


Section I

Introductions

Page 2


Combine our technology know how, industry

experience, best of breed alliance partners,

and commitment to client success to rapidly

and predictably deploy solutions that meet

our clients business needs.

Our Philosophy

Page 3


Working Together to Address Client Needs

Industry Teams

Solution Teams

Best of Breed Alliances

Real World experience in the industries we serve

Expertise in enabling business process

through technology

Collaboration with technology partners to apply new and emerging technology to

deliver business value

Page 4


Solution and Industry Teams Deliver Breadth and Depth

Industry Experience

Solu

tion

Inno

vatio

nHighTech

Comm. & Content

ConsumerIndustrialMarkets

PublicSector

Financial Services

Health Care

Internet Business

Technology Integration

Wireless Internet

Network Solutions

Premier Customer Care

Optimizing Supply Chain

Integrated Enterprise Operations

Outsourcing

Page 5


Serving Market Leaders

HealthCare

Communications& Content

HighTechnology

Public Services

Consumer Industrial Markets

Financial Services

Page 6


Key Differentiators

Presence in the Global Telecom Market

Knowledge of Local Services Market– Across products– Across process areas

Dominance of 271 Testing Market

Configure To Fit Methodology

People, People, People– Our people built many of these systems

High Referenceability of client accounts

Page 7


Section II

Overview of Project Methodology

Page 8


Program Office Components and Structure

The Benefits of Program Management Provides required standardization and executive reporting Creates knowledge capital for Citizens Communications Reduces time and cost in project delivery through economy of scale and reusability of

processes and deliverables Provides consistency in processes for managing issues, risks and changes across the

program

Page 9


Program Office Components and Structure

Project Support Managers

PMO Program Management

PMO Functions

Program Status &Program Issues

Steering Committee Issue Resolutionand Program Direction

Project Issues, Risks, and Changes From

Each Function

Tactical Control &Issue Resolution

Project Initiatives

Portal to DPI LSR Phase 2 to DPI ASR to TBS TBS to DPI Connexnto ViryaNet

Program Standards &Function Best Practices

Project ManagementProject Status,

Issues and Changes

ProgressMonitoring

ExecutiveDashboardProduction

Issue, Risk, and ChangeManagement

BenefitsRealization

AdministrationCTF

Standards And

Methodology

CTF Processes and Methods

Page 10


Program Office – Critical Success Factors

Establishing proper governance structure Aligning Program Management goals to Business Goals Formalized customer engagement and project initiation Use of standard toolset Supplying sufficient resources Implementation and compliance to SOPs Adopting a full life cycle Project Planning Methodology Insightful Status Reporting Issue & Risk Management Process Change Management Process Knowledge Management

Page 11


Project Management Office Setup and Operation

KPMG’s Program Management MethodologyKPMG employs a four phase life cycle in managing programs beginning with defining a program strategy and ending with realization of program benefits.

1212

Operations Hand-Over & Benefits

Realization

Program Strategy Mobilization Implementation

• Develops the program strategy

• Establishes a program management approach

• Defines a strategy for organizational change

• Establishes the PMO organization, tools and processes

• Creates project work plans

• Defines plans for maintaining stakeholder alignment and executive leadership and support

• Defines detailed work plans

• Manages projects based on PMO processes

• Leverages Steering Committee involvement to keep the program on course

• Manages organizational change

• Performs hand-over of new operations to the enterprise

• Enhances program and project management within the enterprise

• Aligns program results with planned benefits

Page 12


Project Management Office ePMO Solution

ePMO – KPMG Consulting’s Program Management SolutionThe ePMO solution provides tools, processes, and competencies required for effective program management and incorporates the lessons of e-business. The ePMO toolset consists of scalable web-enabled tools with embedded processes

and methods to help manage large programs and projects. Standard processes ensure that good practices are implemented and followed

consistently across the program. Program management competencies are built within project teams through a mixture

of training and mentoring and are supplemented with experienced resources.

13

ePMOePMO Tools ePMO Processes ePMO Competencies

Quality

• Planning & Tracking• Scheduling• Budgeting & Financials• Vendor Management• Project Rollups• Dependency Management

• Organizational Change Management

• Executive Alignment• Issue Management• Risk Management• Change Control• Requirements Management• Collaboration

• Document Management• Deliverable Reuse• Management Reporting• Test Case Management• Knowledge Transfer

Project Management Change Management Knowledge ManagementProgram Management

13Page 13


Project Management Office – Stakeholder Support

Program Management Needs Vary by Stakeholder Group We recognize that different stakeholders make different demands of a Program Management Office. KPMG’s ePMO solution targets specific tools, processes and competencies (support and training) to individual needs, based on their role on the program.

1414

Project Teams & Team Leads

Program & Project Managers

Program Sponsors

Key Stakeholders

• Issue / risk identification & reporting

• Work status reporting• Knowledge sharing for work

completion• Collaboration on tactical

topics

• Increased work efficiency• Increased work quality• Process implementation

support• Improved quality of work

environment and team member fulfillment

• Tactical issue / risk resolution• Project and team status• Planning & assigning work• Knowledge sharing in support

of directing work activities• Collaboration on strategic and

tactical topics

• Process definition and management

• Process implementation support

• Ongoing process refinement based on evolving best practices

• Organizational design• Competency requirements

definition• Planned & informal

communication events• Workforce procurement &

transition planning• Assignment of skilled

managers, SMEs and team members

• People & solution training• Performance management• Identification &

communication of lessons learned

• Strategic issue / risk resolution

• Executive dashboards with aggregate program status

• Collaboration with peers and PMO managers on strategic matters

• Strategy development and maintenance

• Stakeholder alignment• Leadership planning and

support

• Improved leadership through leadership strategies & action plans

• Improved stakeholder alignment resulting from planned and well executed communications

ePMO Tools ePMO Processes ePMO Competencies

ePMO Support

Page 14


Project Management Office – Tool Set

Hrs Expended Hrs Planned = Utilization

* includes all data within ABT Plan with finish date prior to Sept 1

Milestones Planned Vs. Actual

3050134

67602627 4869135

75622627

394

442

586

0

200

400

600

800

Sept 1*

Sept 9

Sept 16

Sept 30

Oct 14

Oct 28

Nov 11

Total

Num

ber o

f Mile

ston

es

Milestones Met Milestones PlannedTotal Completed To Date Total Planned To DateTotal Project

Actual Tasks Completed Vs. Planned Tasks

2112599473 228 133

799

9774

799

255 213 246 155

17971839

2784

0

5001000

15002000

25003000

3500

Sept 1*

Sept 9

Sept 16

Sept 30

Oct 14

Oct 28

Nov 11

Total

Num

ber o

f Tas

ks

Completed Tasks Planned TasksTotal Completed To Date Total Planned To DateTotal Project

Trend Analysis

0%

20%

40%

60%

80%

100%

Sept 1*

Sept 9

Sept 16

Sept 30

Oct 14

Oct 28

Nov 11

Nov 25

Dec 9

Dec 23

Jan 6

Planned Tasks Completed Tasks

- 29 - Page 15


Program Management Toolset –Issues & Test Management

Page 16


Program Management Toolset – Issues & Test Management

Page 17


Program Management Toolset –Document Management

Page 18


OSS Systems Integration Approach - CTF™

Page 19


What is CTF?

CTF (Configure-To-Fit) is an End-to-End multi-vendor systems integration framework that facilitates the integration of business organizations, processes, systems, and network. The “Total Solution.”

Business Solutions (eg DSL,VPN, Optical, VoIP,…)

Network InfrastructureProducts/services, network equipment, service level agreements

Business ProcessesCapabilities, processes, level of automation

Technology (BSS/OSS)Business applications, data, technicalarchitecture, principles/standards

PeopleCompetencies, roles, organization,performance

2. Customer Care

1. Marketing & Sales

7. Support the Business

IXC

$$ $ $$ $

3. Service Provisioning

Calling Card444 555 1212 555Phone Co.Phone Co.$

800

Customers

General Store

6. Billing

$——

HQSub BSub ASub C

4. Network Provisioning

TIME: 10:58:14NM

ControlsNetworkFaults

5. ServiceAssurance

MSCIP SMSSCE

Page 20


Citizens Communication’sConfigure to Fit Solution

Rapid, Re-Useable Service Creation Methodology

MPLS Core– OR –

IP/ATM CoreCustomerEdge

Member Site

Internet

Gateway Provider

EdgeProvider

Edge

InternetGateway

Layer 2Access

Layer 2Access

CustomerEdge

Member Site

Network Management

Event Services Bus

Workflow Engine

AdapterLayer

BEDS

CIM

API

Adapter

CTF Extensions1

Order Entry / Product Catalog

Selectica

1

API

2

CustomerCare

Clarify

2

APIAPI

3

BillingArbor

3

Inventory Mgm

tGranite

4

4

API

8

LegacySystem(s)

MerlinTBD

Fault/ SLA

Mgmt

Trouble Manage

mentClarify

888

API API APIAPI

OSS GatewayTelcordi

a

API

7

6

5

Manual Process

ManagementVitria

OSS Gatewa

yNetwork/

Provisionin

gSyndesisTBD

5 6 7

API

API

API

API

API

API

API

API

Messaging System

CIM

Adapter Framework

Workflow Engine

MPLS Core– OR –

IP/ATM CoreCustomerEdge

Member Site

ProviderEdge

ProviderEdge

Layer 2Access

Layer 2Access

CustomerEdge

Member Site

Network Management

Configure to Fit Reference Architecture

Baseline Citizens Communications CTF Using Fast Approach

InternetGateway

InternetGateway

Time-to-Market…. GO FAST!

Page 21


High-LevelDesign

BusinessStrategy

Planning& Analysis

Delivery &Acceptance

TestOperations

Solution Center or Client Site

Proof of Concept

Iterate by Business Capability

Quality Checkpoints& Sign-Offs

Client SiteClient Site

Application/ Integrated

SystemTest

DetailedDesign

Build/Unit Test

NOTE: The work locations (Client Site vs. Solution Center) identify where the majority of the work will be done during a given phase. Throughout the lifecycle of a project there will be ongoing client involvement at the Solution Center and KPMG presence maintained at the client site.

Approach

Each Phase delivers a defined set of Business Capabilities through the use of an iterative methodology.

Page 22


Phase StructureBusinessStrategy

High-Level Design & Proof of Concept

DetailedDesign


Strategy / Business Case

Definition

Solution Approach /

Requirements Definition

Program Planning

Business Functions Definition

Business Activities Definition

Methods & Procedures Definition

Organizational Impact

AssessmentRole Definitions Organization

Design

Training Strategy Training Design

Training Development &

Delivery (Level 1)

Organization Deployment

Training Delivery(Level 3)

Application High-level

Design

Architecture Blueprint

Dev. Environment

Planning

Dev. Env. Build/Other

Env. Planning

Test / Train / Production

Environments Build

Application Development &

Unit-Test

Client System Acceptance

Test / Sign-off

ApplicationDeployment

OperationsManagement

Architecture Build

ArchitectureDesign

Application Detailed Design

Planning& Analysis

Build /Unit Test

Application/System Test

Training Delivery(Level 2)

Operations

Production Deployment

SOLUTION CENTER or CLIENT SITE CLIENT SITECLIENT SITE

Program Management

BusinessArchitecture

Process/Organization

Training

ApplicationDevelopment

Architecture

ProgramManagement

Environments

Architecture Testing

Testing Applications/Integrated Systems Testing

Application Test Strategy Development

Application Test Plan

Development

Operational Readiness

Testing

Page 23


Key Deliverables by Phase

BusinessStrategy

High-Level Design

DetailedDesign


Planning& Analysis

Build /Unit Test

System/Integration Test Operations


ApplicationArchitecture

TechnicalArchitecture

Data Architecture

ProgramCharter

Product DefinitionDocument

BusinessRequirements

Document

ApplicationArchitecture

Diagram

Environments

TechnicalArchitecture

Diagram

WorkflowProcess Diagram

BusinessProcess Flow


BusinessFunction

Detail DesignApplicationSite Map

GUIPrototype

Task Definition Document

Process Definition Document

BPO Definition Document

Event Definitions

Transformation Class

Definition

ConnectorDetailed Design

MB WksDetailed Design

System Data Map

System/ Int.Test Plan

System/ Int.Test Report

UAT & OATTest Plan

Testing

System/ Int.Test Cases

UAT & OATTest Cases

OATTest Report

ConfiguredApplications

ConfiguredConnectors

ConfiguredMB Wks

ConfiguredWorkflowEngine

Page 24

COMMUNICATIONS + CONTENTProcess Flow Development

SA10

Initiate SAI

Customer & External Organization

Sales Process Flow

Dial VPN 2.0 (February Release)Sales Process

Responsible Organization: Sales Support, ACSDraft

SA20

Create QuoteUsing Abacus

SA35

Negotiate andSign Contract

SA05Initiate

TechnicalSupport

SA25

Negotiate Quote

Customer

Systems

SA01

CustomerContacts Sales

Abacus

RequireTechnicalSupport?

Yes

ORION

SA40

Enter Order andAssign Billing

Cycle

SA45Collect Credit

Information andComplete Credit

Check

Workflow

Provisioning

SA30

Special Pricing

PROD PORTAL

RequireSAI?No

YesSA15

Site Survey /InsuranceVerification

RequireSPR?

Yes

SPRGranted?

Yes

No

No

No

SA35

Send User FileTemplate toCustomer

SA40

Receive UserFile FromCustomer

Page 25


Page 26


Solu

tions

and

Ser

vice

s • Test Planning, Validation, and Management

• Metrics Reporting

• Requirement Test Mapping

• Coverage Matrix

• Support Coverage Plan

• Risk Management

• Manage Defect Resolution

TMP

• Test Execution and Management

• System Test• End-To-End• Acceptance• Regression• Load/Stress

• Test Error Resolution, Coordination & Issues Management

• Data Preparation

• Track & Report Test Results

TME

Test Management SolutionsTME - Test Management Execution

TMP - Test Management Planning

Testing Approach

Page 26


Page 27


Knowledge Transfer Approach

Approach will include proactive knowledge sharing and knowledge transfer throughout the entire project lifecycle.

– Begins with “core team” formation and training– Blended teams of local and global resources– Core team roles and responsibilities will be defined and documented

Approach will provide tools and proficiency in replicated processes, activities, and deliverables required to support Citizens business requirements.

A key aspect of the implementation will be to ensure that an effective post-implementation support model can be established.

Client business experts will participate in the implementation in configuration and development tasks. These team members will be trained as part of the implementation and will be able to enhance and support the system after go-live.

Page 27


KPMG Team Organization Chart

Page 28


Page 29


“KPMG consultants are experts in knowledge transfer. Our teams gained the rightlevel of knowledge to support the extended rollout, which saved time and money.KPMG’s knowledge transfer process and training capabilities were major contributorsto the success of this protocol.”

Charles W. Faust, VP of Operations, Fujitsu Micro Electronics

“One of the objectives Armstrong assigned KPMG when we engaged them as ourimplementation partner was to work themselves out of a job at Armstrong as soon aspossible, primarily through providing sufficient knowledge transfer to the Armstrongteam. Essentially we wanted to be self-sufficient as soon as possible. I am pleasedto say that, for the most part, this objective was accomplished. Knowledge transferoccurred several different ways throughout the project resulting in Armstrong andKPMG meeting their targets of having KPMG people leave the assignment while stillmaintaining SAP with a high service level.”

Bill Rodruan, Armstrong Worldwide

What our clients are saying . . .

Knowledge Transfer Approach (Cont.)

Page 29


Section III

Specific Experience with Vitria

Page 30


Key Citizens Business Attributes

Growth Through Acquisition Diverse OSS’s across customer base Legacy systems not interoperable or scalable Broad set of product offerings

– Local, LD, wireless, cable, ISP, etc. Desires

– Remain customer focused– Rapidly adapt to offer new products, features, and pricing plans

Page 31


Our Observations of the RFI

Series of point-to-point integrations No common information model

– PTP integrations use only data relevant to those transactions No workflow

– Lack of measurable processes (e.g. regulatory metrics collection)– No integrated “order to cash” transaction

No multi-product offering– No cross product discounting– No coordinated complex orders

Does not address complexities of Business Process Integration

Page 32


KPMG Consulting’s Relevant Experience

Understanding of Local Services– 300+ people dedicated to Local Service market– Experience with OE, OM, Provisioning, Activation, TA, DL, DUF, Billing, Care,

LNP, Pre-Order, etc.– Experience with products: Resale, UNE-P, UNE-Loop, DS0, DS1, DS3, EELs,

other HiCaps, Cable, xDSL, ISP, IP Services (VOIP, VPN, etc.) Understanding of Local Interconnect

– KPMG Consulting Built LSR interfaces to each RBOC ILEC– KPMG Consulting Built T/A interfaces– Regulatory compliance testing of RBOC ILEC interfaces

Understanding of Local Regulatory Environment– KPMG Consulting dominates 271 Testing Market - Verizon, Bell South, Ameritech,

US West– Experience with Negotiation of Interconnect Agreements, Product Definition and

Strategy, Process Optimization, etc.

Page 33


Representative Engagements

Americas– Out-of-Region DSL: OE, Trouble Tkt, Provisioning, Billing– Co-location/Hosting: OE, Customer Care, Provisioning, Billing– VPN: OE, Customer Care, Provisioning, Billing

Europe– DSL: OE, Trouble Tkt, Provisioning, Billing– VPN, DSL: VPN: OE, Customer Care, Provisioning, Billing– VoIP: OE, Customer Care, Provisioning, Billing

Asia/Pacific– Data Mapping, DSL: OE, Trouble Tkt, Provisioning, Billing– Data Mapping: OE, Billing

Page 34


Citizens BOB Planning Overview

DPIBSD BSD

BSD

BSD

DM

BSD

OSSOSS

OSSROTBS Portal

SSIConnection

IVRCTS

ConnectionDSET

EBPP

DW

CDGCABS

BOBBSDOSS

ViryaNet

Circuit DataInternet Service Provider (ISP)Service Activation or Change

and Result14

Service Activation

5 Test Actionand Result

2 LSR Test Actionand Result

3Access Service Request(ASR) to TBS and Result

Page 35


Vitria’s Core BusinessWare Components

Automator: Process automation, workflow, state persistence (storage) Analyzer: Real-time analysis and monitoring of process and events Communicator: Message handling, routing, and persistence Connectors: Application connectivity and data transformation

Automator

Process Models

ConnectorsAPI API API API API APIAPIAPI

Communicator (Channels / Message Bus )

Data Store

Analyzer

Page 36


Vitria Experience

Experience: Unique VITRIA Experience Our Practice has implemented over 10 Vitria implementations Our Practice is a Vitria Global Partnership status Our Practice is comprised of over 75 Vitria trained or experienced people Our Practice has over 85 person years of Vitria implementation experience

Solid Real World Implementation Experience Our Practice has implemented an Electronic Bill Payment and Presentation system for

a major RBOC. Our Practice has designed and is in the process of developing an OSS solution for a

Web Hosting provider in Europe. Applications integrated include Portal, Clarify, InfoVista, and Visionael.

Our Practice has implemented an online ordering systems for a RBOC. Our Practice has implemented Customer Index solution that facilitates a single view of

the customer no matter which client-owned product or service he or she uses.

Page 37


Architecture Overview

Process Models

Connectors

Communicator (Channels / Message Bus )

Data Store

AnalyzerWorkflow Manager

API

Portal

DPI DataBroker/ Service Order

Module

API

TBS

API

ConnexnDSET

API API

WAM

Vitria BusinessWare

DPI

API

Page 38


PORTAL Experience

Experience: Unique PORTAL Experience Our Practice has implemented over 6 Portal implementations implemented and

4 in progress– Enhanced WEB Kit – General Ledger – 2 ASPS– Tax – VoIP – 4 LECs

Our Practice is a global Portal preferred SI with Platinum Partnership status Our Practice is comprised of over 65 fully Portal trained and certified people Our Practice has over 75 person years of Portal implementation experience Our Practice has over 15 members with 3+ years of Portal implementation experience

Solid Real World Telephony Experience Our Practice has over 250 person years of billing systems implementation experience Our Practice has over 300 years of real world telephony experience Our Practice has members have held various positions on industry standards boards

(Ordering & Billing Forum [OBF], TeleCommunications Information Forum [TCIF], Electronic Data Interchange [EDI] and Electronic Commerce InterchangeCommittee [ECIC]).

Page 39


Middleware Solution

Experience: Integrating Portal using BusinessWareKPMG Consulting recently completed a project that integrated Portal with several other applications within an OSS solution. The solution provides the client with an end-to-end OSS architecture that utilizes Vitria BusinessWare to integrate several commercial off the shelf applications.

Experience highlights Developed process models implemented by Automator. Integrated Portal within an OSS that included Clarify, NetCool, Visionael, and

InfoVista. All business processing and systems integration is managed through Vitria BusinessWare.

Managed manual tasks using the BusinessWare Task Manager, billing tasks are integrated with Portal.

Vitria Portal Connector is used to bind Portal to the Message Bus.

Page 40


Middleware Solution

Portal to DPI: Provisioning and billing for dial-up customers (BOB functionality thread 1)The Portal system will be configured to support New, Change and Terminate customer requests. The BusinessWare Automator system will map the data-flows between Infranet, WAM, and DPI. Infranet will process all customer events and generate an invoice. There will be a direct interface between Infranet and the credit card payment authorization system.

• Manages credit card billed dial-up accounts• Generates customer bills• Initiates credit card authorization

• Receive dial-up customer information

Portal

• Billing information• Account status• Provisioning status

Message Bus Dial-up / ISP (New, Change, Terminate) Channels

Automator• Monitor events

• Route dial-up customer events between Portal and DPI

• New, Change, Terminate requests

Web Account ManagerIn-house OE

DPI (Customer Database ?)

• Receive dial-up customer information

Page 41


DSET Experience

Experience: Unique DSET Experience Our Practice has implemented over 6 DSET implementations

– ASR– LSR– LNP– T/A

Our Practice is a preferred DSET gateway implementation partner Our Practice is comprised of 12 fully DSET trained and certified people

Unique Working Relationship with DSET DSET hired our Practice Q&A test its latest release DSET hired our Practice to build its Siebel and DSET Trouble Ticket adapters

Solid Real World Telephony Experience Our Practice has over 50 person years of interconnection systems implementation

experience Our Practice has over 300 years of real world telephony experience Our Practice has members have held various positions on industry standards boards


Page 42


• Receive LSR

Middleware Solution

LSR to DPI: Local Service Request to DPI (BOB functionality thread 2)Carriers requesting service from Citizens enter LSR transactions into the DSET gateway. Orders will flow though through to the DPI system and the necessary steps to perform the required work will be completed. The status will be returned to the DSET gateway.

• Publish LSR

LSR Channel (New, Terminate, Change)

Automator• Monitor LSR events

• Route events between LSR and DPI

Message Bus

DPI Data Broker

DSET

• Local Service Request

• Receive FOC• Status

Reporter (JEP,COMP,DD

DPI

• Send FOC

• Publish SO • Publish SO

Status

•Send FOC

•Return Status

Client: DSET Gateway

• Send FOC• Status Report (JEP, DD,CMP)

Page 43


MetaSolv Experience

Experience: Unique MetaSolv Experience Our Practice employs several former MetaSolv employees, who worked in the

following capacities while employed at MetaSolv:– Designed and co-authored the MetaSolv “Engineering Module”.– Designed and co-authored the MetaSolv “Trouble Ticketing Module”.– Designed and co-authored the MetaSolv “TBS Training Course Materials and

Technical Manuals,” including:� TBS Boot Camp Course� TBS Implementation Courses

– The lead MetaSolv trainer educating over 120 organizations, comprised of more than 1,000 individual users.

– 4 members jointly worked on original five TBS “Foundation” implementations, which help to define TBS’ architecture and functionality.

Page 44


MetaSolv Experience (Cont.)

Unique Working Relationship with MetaSolv MetaSolv has uniquely identified KPMG Consulting to assist in its leading TBS

implementation processes by selecting us to participate in its pilot “Dedicated SI Support” initiative.

– Provides our engagement teams an internal dedicated MetaSolv TBS SME throughout the entire life cycle of a TBS implementation project.

– MetaSolv and KPMG Consulting believes this partnership will help ensure on time and accurate delivery of all projects.

Experience Highlights The Practice members have over 30 combined MetaSolv implementations

experiences as either project managers, team leads or SMEs. Each engagement team has over 25 person years of MetaSolv ASAP or TBS

implementation experience. Several team members helped to define the Telcom Act of 1996 and have held various

positions on industry standards boards (Ordering & Billing Forum [OBF], TeleCommunications Information Forum [TCIF], Electronic Data Interchange [EDI] and Electronic Commerce Interchange Committee [ECIC]).

Our engagement teams have 300 person years of hands-on telephony experience.

Page 45


Middleware Solution

ASR to TBS: Access Service Request (BOB functionality thread 3)The carriers requesting service enter ASR transactions into the ASR system. Orders will flow through to TBS and the necessary steps to perform the required work will be completed. The status and necessary FOC (send and receive) will be returned to the ASR system and/or TBS.

ASR Channel (New, Terminate, Change)

ASR System(ASR Entry

SOG Processing)

Automator• Monitor ASR events

• Route from ASR system to TBS

• Monitor TBS process in relation to overall business process

Message Bus

TBS

• Receive ASR

• Send FOC• Status Report (JEP, DD,CMP)

• Process ASR

• Send FOC

• Receive FOC• Status

Reporter (JEP,COMP,DD

• Publish ASR• (New, Terminate, Change)

• Publish SO • Publish SO

Status

• Send ASR

Page 46


• Receive billing information

Middleware Solution

TBS to DPI: (BOB functionality thread 4)Special circuit orders are entered into the TBS system. Related customer billing information (new, terminating, and change) will flow though to the DPI system. Once delivered to DPI, the necessary steps to perform the required work will be completed and the status will be returned to TBS.

Order Channel (New, Terminate, Change)

Automator• Monitor customer and order events

• Manage and route events between TBS and DPI

•Return Status

Message Bus

TBS

• New account billing information

•Terminate account dates•Customer change information

DPI

DPI Data Broker

• Receive Status

Page 47


Trouble Ticketing Systems Experience

Experience: Unique Trouble Ticketing/Administration Systems Experience Our Practice members have developed or enhanced the following COTS systems:

– MetaSolv - TBS DSET – T/A Our Practice members have custom developed systems for the following RBOCs:

– Bellsouth Verizon

Extensive Knowledge of COTS Trouble Ticketing/Administration Systems Experience

– Remedy Clarify Siebel DSET MetaSolv

Solid Real World Telephony Experience Our Practice members have over 50 person years of Trouble Ticketing/Administration

systems implementation experience Our Practice has over 300 years of real world telephony experience Our Practice has members have held various positions on industry standards boards


Page 48


Middleware Solution

Connexn to ViryaNet : (BOB functionality thread 5 – Trouble Ticketing)

Trouble Ticketing Testing Channel

Automator

Message Bus

Page 49


Middleware Solution

Experience: Integrating AS400 using BusinessWareKPMG Consulting implemented an EAI solution that provides a RBOC client with electronic bill payment and presentment (EBPP) functionality via a web interface. This project required process automation and integration between an AS400 environment and web servers.

Experience Highlights Developed process models implemented by Automator. Functionality included

processing of EBPP un/enrollment requests, user id generation, and password changes.

Built a custom connector to the client’s proprietary customer self service application. This connector required request/response functionality because the web application requires a response after publishing an event.

Built a custom connector to a Unix based EBPP data broker system for AS400 access. All access to the AS400 was done via the data broker.

Page 50


Section IV

Overview of Training Approach

Page 51


CTF Methodology Training

Course Syllabus CTF Organization CTF Architecture: Overview CTF Architecture: Event Bus CTF Architecture: Workflow Engine CTF Architecture: Adapter Development CTF Architecture: “How It Works” CTF Implementation Methodology Overview Planning: Project Management Office Analysis: Product Definition & Business Requirement

(Scope Definition) HL Design: Business Architecture & Technical Architecture DD Design: Business Architecture & Technical Architecture Case Study Knowledge Sharing

Page 52


Vitria Businessware Training

KPMG Consulting will assist Citizens Communications in developing a detailed training plan to provide proper training of your staff.

We recommend vendor specific training for software applications. However, if the need arises we will provide customized training courses to Citizens staff.

Throughout the engagement, we will conduct various knowledge transfer sessions in group and individual forums. We will develop extensive documentation to provide proper knowledge transfer.

We will work in joint teams to place into practice tools and techniques.

Page 53


Section V

Overview of Partnering Approach

Page 54


Pricing

Our Approach – Partnering Standard Rates Our Discounts Our People

Page 55


Risk Sharing

KPMG Consulting will work with Citizens Communications to develop a risk sharing engagement

What we are doing for other clients

Page 56


Project Team Structure Chart

Page 57


Project Timeline

Estimated Time = 9 months

Business Analysis

Planning & Analysis

High Level Design

Detailed Design

Build & Unit Test

Integration & Testing

Delivery & Acceptance

Operations Management

Project Plan System Architecture

Proof of Concept

Iterative release of functionality

Solution Delivered Sign-off Turnover

Page 58


Availability of Resources and Ramp up Time!

KPMG Consulting can develop a full solution to the Citizens Communications implementation site within two weeks of acceptance of our proposal.

Page 59


Section VI

Questions & Answers

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