Configuring Cisco CallManager Express (CME) - Leaman · Configuring Cisco CallManager Express ......

Configuring Cisco CallManager Express (CME)

1© 2005 Cisco Systems, Inc. All rights reserved. Cisco PublicIP Telephony

Cisco Networking Academy Program

Overview of Cisco CME


What is Cisco CallManager Express?

Cisco CME

TrunksPSTN


WAN

• Call processing for small to medium sized deployments

• VoIP integrated solution

• Up to 120 IP phones

• IOS based solution

What is Cisco CallManager Express? (Cont.)

• Select IOS based platform

• Multiservice access routers


2600XM

3700 1700

How Does Cisco CallManager Express Work?

Connection(s) to PSTN

• Analog

• Digital


PSTN

How Does Cisco CallManager Express/Cisco Unity Express Work? (Cont.)

H.323 between Cisco CME systems

H.323

H.323

WAN

PSTN


WANH.323

H.323

PSTN Gateway and IP to IP

Gateway functionality

PSTN

WAN

SIP

PSTN

Differences between Traditional Telephony and VoIP


Telephony and VoIP

Basic Components of a Telephony Network


Central Office Switches


What Is a PBX?


What Is a Key System?


Basic Call Setup


Digitizing Analog Signals

1. Sample the analog signal regularly

2. Quantize the sample

3. Encode the value into a binary expression

4. Compress the samples to reduce bandwidth


4. Compress the samples to reduce bandwidth (multiplexing), optional step

Nyquist Theorem


Quantization


Quantization Techniques

• Linear

Uniform quantization

• Logarithmic quantization

Compands the signal


Compands the signal

Provides a more uniform signal-to-noise ratio

• Two methods

α-law (most countries)

µ-law (Canada, U.S., and Japan)

Voice-Compression Techniques

• Waveform algorithms

PCM

ADPCM

• Source algorithms


• Source algorithms

LDCELP

CS-ACELP

Example: Waveform Compression

• PCM

Waveform coding scheme

• ADPCM

Waveform coding scheme

Adaptive: automatic companding


Adaptive: automatic companding

Differential: encode changes between samples only

• ITU standards:

G.711 rate: 64 kbps = (2 x 4 kHz) x 8 bits/sample




Example: Source Compression

• CELP

Hybrid coding scheme

• High-quality voice at low bit rates, processor intensive


• G.728: LDCELP—16 kbps

• G.729: CS-ACELP—8 kbps

G.729A variant—8 kbps, less processor intensive, allows more voice channels encoded per DSP

Annex-B variant –VAD and CNG

G.729 and G.729A Comparison

• Both are ITU standards

• Both are 8 kbps CS-ACELP

• G.729 more complex and processor intensive

• G.729 slightly higher quality than G.729A


• G.729 slightly higher quality than G.729A

• Compression delay the same (10 to 20 ms)

• Annex-B variant may be applied to either

Real-Time Transport Protocol

• Provides end-to-end network functions and delivery services for delay-sensitive, real-time data, such as voice and video

• Works with queuing to prioritize voice traffic over other traffic


other traffic

• Services include:

Payload type identification

Sequence numbering

Timestamping

Delivery monitoring

Real-Time Transport Control Protocol

• Monitors the quality of the data distribution and provides control information

• Provides feedback on current network conditions

• Allows hosts involved in an RTP session to


• Allows hosts involved in an RTP session to exchange information about monitoring and controlling the session

• Provides a separate flow from RTP for UDP transport use

RTP Header Compression


• RTP header compression saves bandwidth by compressing packet headers across WAN links

When to Use RTP Header Compression


• Narrowband links

• Slow links (less than 2 Mbps)

• Need to conserve bandwidth on a WAN interface

Challenges and Solutions in VoIP


Reliability and Availability

• Traditional telephony networks claim 99.999% uptime

• Data networks must consider reliability and availability requirements when incorporating voice


• Methods to improve reliability and availability include:

Redundant hardware

Redundant links

UPS

Proactive network management

Bandwidth Implications of Codec


Impact of Voice Samples


Data Link Overhead

• Ethernet: 18 bytes overhead

• MLP: 6 bytes overhead

• Frame Relay: 6 bytes overhead


Total Bandwidth Required


Effect of VAD


Cisco CME Features and Functionality


Supported Protocols and Integration Options (Cont.)

ATA Skinny

V V

H.323

FAX ATA


Analog Phones

V V

ATA Skinny

Skinny

Analog

Supported Protocols and Integration Options

Skinny Client Control Protocol (SCCP)

• Cisco proprietary

• Call Control protocol

• Lightweight protocol


• Lightweight protocol

• Low memory requirements

• Low complexity

• Low CPU requirements


Skinny Protocol Caveats

• QoS, bandwidth and CAC support are not built into the Skinny protocol

• Complex connection paths can cause QoS


• Complex connection paths can cause QoS problems

• Remote registration of IP phones and ATAs is not supported


• Cisco CME does not support remotely registered phones


Remote PhonesLocal Phones

PSTN

WAN

CME

X X


H.323 Protocol

• Supports Voice, Video, and Data

• Industry Standard

• Complex protocol


• Complex protocol

• Higher complexity than Skinny protocol

• CAC functionality is part of the protocol

• Authentication is part of the protocol


H.323 Connections

PSTN

CME

Vmail

CallManager Cluster

H.323H.323


WAN

CME

H.323H.323

H.323V V

Recommended


H.323

Cisco CME can register to a H.323 gatekeeper thereby ensuring the WAN is not oversubscribed


Gatekeeper

WAN

Register Extension number and/or E.164 number

Register

Register Extension number and/or E.164 number

1000 2095551000

2000 3095552000

Register


SIP Protocol

• Emerging standard

• Vendor specific in most cases


• Higher complexity than Skinny protocol

• Authentication is part of the protocol

• Based on other well known protocols


SIP Connections

PSTN

CME

Vmail

CallManager Cluster

SIPH.323


WAN

CME

SIPSIP

SIPV V

H.323 is recommended today

Cisco CallManager Express Requirements

• Feature license

• Seat license

• IOS platform

12.3(7)T or greater is recommended


12.3(7)T or greater is recommended

IP Voice

• Cisco CME software and files

GUI files

Firmware

Cisco CallManager Express Restrictions

Cisco CME 3.1 caveats

• TAPI v2.1

• Cisco JTAPI

• Cisco IP Softphone


• Cisco IP Softphone

• Remote SCCP phones across a WAN

• G.729 conferences

• MGCP

Cisco CallManager Express Restrictions (Cont.)

• TAPI Lite Functionality

• Supported:

Operation of multiple independent clients (e.g. one client per phone line)

Windows phone dialer


Windows phone dialer

Outlook contact dialer

Third party applications

• Not Supported:

TAPI based softphone

Multiple-user or multiple-call handling (Required for ACD)

Direct media- and voice-handling

JTAPI

Cisco CME Network Parameters


Auxiliary VLANs

• Prevent unnecessary IP address renumbering

• Simplifies Quality of Service (QoS) configurations

• Separates Voice and Data traffic

• Requires two Virtual Local Area Networks (VLANs)


• Requires two Virtual Local Area Networks (VLANs) one for Data and one for Voice

• Requires only one drop down Ethernet for the CallManager Express IP phone and the PC plugged into the phone

Auxiliary VLANs (Cont.)IP Addressing Deployment Options

171.68.249.100

171.68.249.101

IP Phone + PC on same switch ports

10.1.1.1

171.68.249.100

IP Phone + PC on same switch portsRecommended


171.68.249.101 171.68.249.100

IP Phone + PC on separate switch ports

Public IP addresses

Public IP addresses IP Phone uses private Network

IP Phone uses private network

IP Phone + PC on separate switch ports

10.1.1.1 171.68.249.100

Configuring Auxiliary VLANs

• An access port able to handle 2 VLANs

• Native VLAN (PVID) and Auxiliary VLAN (VVID)

• Hardware set to dot1q trunk


Tagged 802.1q (Voice VLAN)

Untagged 802.3 (Native VLAN)

Configuring Auxiliary VLANs - Switching Review


• Address learning

• Forward/filter decision

• Loop avoidance

Configuring Auxiliary VLANs (Cont.)

Console(config)#interface FastEthernet0/1

Console(config-if)#switchport trunk encapsulation dot1q

Console(config-if)#switchport trunk native vlan 1

Console)config-if)#switchport access vlan 12

Console(config-if)#switchport mode trunk

Example 3550 switch or EtherSwitch Network Module


Console(config-if)#switchport voice vlan 112

Console(config-if)#spanning-tree portfast

• 802.1q trunking is enabled on the port

• The access VLAN is used for the PC plugged into the IP phone

• The voice VLAN is used for voice and signaling that originates and terminates on the IP phone

• Spanning tree portfast enables the port to initialize quickly

Configuring Auxiliary VLANs (Cont.)

Switch# show interface fa0/17 switchport

Name: Fa0/17

Switchport: Enabled

Administrative mode: trunk

Operational Mode: trunk

Administrative Trunking Encapsulation: dot1q

Operational Trunking Encapsulation: dot1q


Negotiation of Trunking: Disabled

Access Mode VLAN: 0 ((Inactive))

Trunking Native Mode VLAN: 12 (VLAN0012)

Trunking VLANs Enabled: ALL

Trunking VLANs Active: 1-3,5,10,12

Pruning VLANs Enabled: 2-1001

Priority for untagged frames: 0

Override vlan tag priority: FALSE

Voice VLAN: 112

Appliance trust: none

Configuring Auxiliary VLANs - Router Configuration

802.1q trunk

Trunk on a router


interface fastethernet 1/0.1

encapsulation dot1q 10

ip address 10.10.0.1 255.255.255.0

interface fastethernet 1/0.2

encapsulation dot1q 20

ip address 10.20.0.1 255.255.255.0

...

VLAN 10

VLAN 20

DHCP Service Setup

• Assigns an IP addresses and subnet masks for one or more subnets

• Optionally can assign a default gateway

Dynamic Host Configuration Protocol


• Optionally can assign DNS servers

• Optionally can assign other commonly used servers

• The DHCP scope can be customized to assign a TFTP server to IP phones

• Best practice is to configure a DHCP scope for the IP phones

DHCP Service Setup (Cont.)

• Single DHCP IP Address Pool

• Separate DHCP IP Address Pool for Each Cisco IP Phone

DHCP Service Options


• DHCP Relay Server

DHCP Service Setup (Cont.): Phone Bootup

• Range of available IP addresses

• The subnet mask

• A default gateway

• The address of the TFTP server

On the Cisco CME router a DHCP Scope can be configured. The scope should define the following:

The IP phone powers on

The phone performs a Power on Self Test (POST)

Through CDP the IP phone learns

The phone boots up


• The address of the TFTP server

• DNS server(s)

Through CDP the IP phone learns what the auxiliary VLAN is

The phone initializes the IP stack

Continued next slide…

DHCP Service Setup (Cont.): Phone Bootup (Cont.)

IP phone send DHCP Discover broadcast requesting an IP address

DHCP server selects a free IP address from the pool and sends


DHCP server selects a free IP address from the pool and sends

along with the other scope parameters as a DHCP Offer

The IP phone initializes applies the IP configuration to the IP stack

The IP phone requests it configuration file from

the TFTP server

ip dhcp excluded-address start-IP end-IP

CMERouter(config)#

• Sets a range of addresses to be excluded from the configured scopes

CMERouter(config)#



ip dhcp pool pool-name

CMERouter(config)#

• Creates and enters a the DHCP scope mode

network subnet subnet-mask

CMERouter(dhcp-config)#

• Defines the range of addresses that will be used to assign to DHCP clients



option option-number ip IP-address


• Defines a custom option and its value


default-router IP-address

• Sets the default gateway that will handed out to the DCHP clients

dns-server primary-IP [secondary IP]


• Sets the DNS server(s) that will assigned to the DHCP clients


Configuring DHCP on an IOS router

CMERouter(config)#ip dhcp exluded-address 10.90.0.1 10.90.0.10CMERouter(config)#ip dhcp pool mypoolCMERouter(dhcp-config)#network 10.90.0.0 255.255.255.0CMERouter(dhcp-config)#option 150 ip 10.90.0.1


• Option 150 sets the TFTP server on the IP phone

• The TFTP server contains the configuration files and firmware for the IP phone

CMERouter(dhcp-config)#option 150 ip 10.90.0.1 CMERouter(dhcp-config)#default-router 10.90.0.1CMERouter(dhcp-config)#dns-server 10.100.0.1 10.100.0.2CMERouter(dhcp-config)#exit

IP Phone Registration


Files

• Firmware

• SEPAAAABBBBCCCC.cnf.xml

• XmlDefault.cnf.xml

Files critical to the IP phoneXML

SEP

XML

SEP

XML

SEP

XML

SEP

XML

SEP


• XmlDefault.cnf.xml

• SCCP-dictionary.xml

• Phonemodel-dictionary.xml

• Phonemodel-tones.xml

TFTP Server

Files (Cont.): Firmware

CMERouter1#show flash-#- --length-- -----date/time------ path1 399514 Mar 1 2002 12:56:28 P00305000301.sbn2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin6 700651 Mar 1 2002 12:56:18 CiscoIOSTSP.zip7 369950 Mar 1 2002 12:56:22 P00303020214.bin8 333822 Mar 1 2002 12:56:30 P00403020214.bin9 47904 Mar 1 2002 12:56:54 S00103020002.bin10 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup

7905

Firmware

7940Firmware

7960


• Firmware is installed in flash RAM with the Cisco CME software or individually as needed

• Served up by the TFTP server on the Cisco CME router

• The command tftp-server flash:firmware-file-name

10 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup11 496521 Mar 1 2002 12:57:22 music-on-hold.au12 1908762 Mar 1 2002 12:56:54 P00503010100.bin13 21 Mar 1 2002 12:56:18 OS7920.txt14 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin

……33 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup34 710144 Mar 1 2002 12:57:06 cme-gui-3.1.1.tar

Firmware

Files (Cont.): Device Configuration XML File

<device><devicePool><callManagerGroup><members><member priority="0"><callManager><ports><ethernetPhonePort>2000</ethernetPhonePort> </ports><processNodeName>10.15.0.1</processNodeName> </callManager></member></members>

SEPXXXXXXXXXXXX.cnf.xml

SEP


</members></callManagerGroup></devicePool><versionStamp>{Jan 01 2002 00:00:00}</versionStamp> <loadInformation>P00303020214</loadInformation>

- <userLocale><name>English_United_States</name> <langCode>en</langCode> </userLocale><networkLocale>United_States</networkLocale> <idleTimeout>0</idleTimeout> <authenticationURL /> <directoryURL>http://10.15.0.1/localdirectory</directoryURL> <idleURL /> <informationURL /> <messagesURL /> <proxyServerURL /> <servicesURL /> </device>

* XXXXXXXXXXX = to the MAC address

XML

SEP

Files (Cont.): Default XML File

<Default><callManagerGroup><members><member priority="0"><callManager><ports><ethernetPhonePort>2000</ethernetPhonePort></ports><processNodeName>10.15.0.1</processNodeName>

XMLDefault.cnf.xml

Default


<processNodeName>10.15.0.1</processNodeName></callManager></member></members></callManagerGroup><loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6><loadInformation124 model="Addon 7914"></loadInformation124><loadInformation9 model="IP Phone 7935"></loadInformation9><loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8><loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7><loadInformation20000 model="IP Phone 7905"></loadInformation20000><loadInformation30008 model="IP Phone 7902"></loadInformation30008><loadInformation30002 model="IP Phone 7920"></loadInformation30002><loadInformation30019 model="IP Phone 7936"></loadInformation30019><loadInformation30007 model="IP Phone 7912"></loadInformation30007></Default>

* Notice there is no ATA or 7914

XML

Default

Files (Cont.): Language Specific XML Files

<?xml version="1.0" encoding="ISO-8859-1" ?><phrases><phrase i="173" t="Login"/><phrase i="172" t="Flash"/><phrase i="171" t="Acct"/><phrase i="170" t="Incompatible device type"/><phrase i="169" t="Another Barge exists"/><phrase i="168" t="Failed to setup Barge"/><phrase i="167" t="Barge" /><phrase i="166" t="Network congestion,rerouting" /><phrase i="165" t="CallBack" /><phrase i="164" t="SAC" />

7960-dictionary.xml

SCCP-dictionary.xml

Language


<phrase i="164" t="SAC" /><phrase i="163" t="DND" /><phrase i="162" t="TrnsfVM" /><phrase i="161" t="SetWtch" /><phrase i="160" t="Intrcpt" /><phrase i="159" t="ImmDiv" /><phrase i="158" t="Voicemail"/><phrase i="157" t="RmLstC"/><phrase i="156" t="Unknown Number"/><phrase i="155" t="Not Enough Bandwidth"/><phrase i="154" t="Private"/><phrase i="153" t="Park Number"/><phrase i="152" t="Conference"/><phrase i="151" t="Error Mismatch"/><phrase i="150" t="Error Unknown"/><phrase i="149" t="Error Pass Limit"/>

…

Contents will vary based upon language selected with the user-locale command

XML

Files (Cont.): Call Progress XML File

<tones><tone c1="30831" i1="-2032" c2="30467" i2="-1104" d="2"

t="ringing"><part m="on" t="2000"/><part m="off" t="4000"/><repeat c="65535"/></tone><tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2"

t="reorder"><part m="on" t="250"/><part m="off" t="250"/><repeat c="65535"/></tone>

7960-tones.xml

Call Progress


</tone><tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2"

t="busy"><part m="on" t="500"/><part m="off" t="500"/><repeat c="65535"/></tone><tone c1="30743" i1="-1384" c2="29780" i2="-1252" d="2"

t="odial"><part m="on" t="65535"/><repeat c="65535"/></tone><tone c1="30831" i1="-2032" c2="31538" i2="-814" d="2"

t="idial"><part m="on" t="65535"/><repeat c="65535"/></tone></tones>

Contents will vary based upon call progress tones selected with the network-locale command

XML

IP Phone Information

<loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6><loadInformation124 model="Addon 7914"></loadInformation124><loadInformation9 model="IP Phone 7935"></loadInformation9><loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8><loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7><loadInformation20000 model="IP Phone 7905"></loadInformation20000><loadInformation30008 model="IP Phone 7902"></loadInformation30008><loadInformation30002 model="IP Phone 7920"></loadInformation30002><loadInformation30019 model="IP Phone 7936"></loadInformation30019><loadInformation30007 model="IP Phone 7912"></loadInformation30007>

No 7914 in the XMLDefault.cnf.xml

XML

Default


• The 7914 expansion module cannot auto register

• Require the use of the “type” command entered by the administrator

• All other valid devices can be recognized automatically by the Cisco CME system

<loadInformation30007 model="IP Phone 7912"></loadInformation30007>

Download and RegistrationPower over Ethernet

Step 1 - Switch sends a Fast Link Pulse (FLP)

FLP

FLP

Step 2 - The phone returns the FLP to the switch due to a completed circuit


Step 3 - Power is applied

FLP

Step 4 - Link is detected on switchport

Step 6 - The amount of power really needed is passed through CDP from the IP phone to the switch

CDP

Step 5 - The IP phone boots up

Power needed

Download and Registration (Cont.)DHCP

Step 7 - CDP is used to send the auxiliary VLAN

information from the switch to the IP phone

CDPVoice VLAN

DHCP Server

DHCP Relayor


Step 8 - The IP phone initializes the IP stack and sends a DHCPDiscover

broadcast message

Step 9 - The DHCP server hears the DHCPDiscover message and selects

an IP address from the scope and sends a DHCPOffer

DHCPDiscover

DHCPOffer

IP address, Subnet Mask, Default Gateway, and TFTP server (option 150)

Broadcast

Voice VLAN

Download and Registration (Cont.)Existing IP Phone

Step 10 - Phone applies addressing information

obtained through DHCP to the IP stack

Cisco CME is the TFTP

Server

MAC 000F.2470.AA32


Step 11 - Using the address of the TFTP server learned from the option 150 in the DHCPOffer the phone looks for and downloads the file named SEPAAAABBBBCCCC.cnf.xml (where AAAABBBBCCCC is the MAC

address), if the file is found the phone will register

SEP000F2470AA32.cnf.xml file

TFTP request for the SEP000F2470AA32.cnf.xml file

If no SEP XML file is found go to Step 14

XML

SEP

Download and Registration (Cont.)Unknown IP Address

Cisco CME is the TFTP

Server

MAC 000F.2470.AA32


Step 12 - If the firmware version currently on the phone is different than the version specified in the SEPAAAABBBBCCCC.cnf.xml file

then the firmware is downloaded from the TFTP server

TFTP request for firmware if needed

Step 13 - IP phone will reboot if the firmware was updated

Firmware file

7960Firmware

Download and Registration (Cont.)Unknown IP Phone

Step 14 - If no SEP XML file was found then download from the TFTP server the XMLDefault.cnf.xml file

CallManager Express is the

TFTP Server

TFTP request for the XMLDefault.cnf.xml file

Unknown IP address with MAC 000F.2470.AA32

Default


Step 15 - The phone will register to CallManager Express but without any assigned extension. No calls will be able to be placed or received

and a SEP file will be created on the CallManager Express router

XMLDefault.cnf.xml file

Step 16 - If auto assign is enabled or the phone has been configured then the new IP phone will register to the CallManager Express and given an extension number

or

XML

Ephone-dn and Ephone


Ephone-dn

A DN and Extension number are equivalent

Line and voice port are equivalent

Has a unique tag or sequence number assigned when the ephone-dn is created DN1 and

Primary/Secondary

DN1Primary extension number on a single line ephone-dn that can make or receive one call at a time

ephone-dn


DN1

DN1

created

Can have one or more telephone numbers associated with it

Can have one voice channel or two voice channels

Creates one or more telephony system pots dial peers when the ephone-dn is initially configured

DN1 and DN2

Primary/Secondary extensions configured on a single line ephone-dn where the primary is an internal extension number and the secondary is an E.164 number

One phone extension on a dual line ephone-dn for ephone-dns that need call waiting, consultative transfer and conferencing

ephone-dn

ephone-dn

ephone-dn dn-tag [dual-line]

router(config)#

• This command is used to create an extension (ephone-dn) for a Cisco IP phone line, an intercom line, a paging line, a voice-mail port, or a message-

Ephone-dn (Cont.)


line, a paging line, a voice-mail port, or a message-waiting indicator (MWI).

number dn-number secondary dn-number [no-reg [both |

primary]]

router(config-ephone-dn)#

• This command is used to associate a DN number with the ephone-dn instance

Ephone

MAC 000F.2470.F92A

7960

7912

Button 1

Button 2

Button 3

Button 4

Button 5

Button 6

DN

DN

DN DN

DN

DN• Software configuration of a

physical phone

• Has a unique tag or sequence number assigned when the ephone is created

• Can be an IP phone, analog phone attached to an ATA


MAC 000F.2470.F92E

MAC 000F.2470.F92B

ATA 188

Button 1

Analog 1

Analog 2

DN

DN

DN

MAC 000F.2470.F92D

• The MAC of the IP phone or ATA is used to tie the software configuration to the hardware

• The hardware is auto detected for all supported models except the ATA and 7914 expansion module

• Can have one or more ephone-dn(s) associated with the ephone

• Number of line buttons will vary based on the hardware

ephone phone-tag

router(config)#

• Creates an ephone instance and enters ephone configuration mode

Ephone (Cont.)


configuration mode

mac-address mac-address

router(config-ephone)#

• Assigns the physical IP phone by MAC address with this instance of an ephone

Ephone (Cont.)

button button-number {separator} dn-tag [[button-number

{separator} dn-tag]…]


• Associates the ephone-dn(s) with a specific button(s) on the IP phone


on the IP phone

type {7940 | 7960} addon 1 7914 [2 7914]


• Defines the device as a 7914 module(s)

Ephone (Cont.): Basic Example

MAC 000F.2470.F8F8

1001

ephone 1

ephone-dn 7:


CMERouter(Config)#ephone-dn 7CMERouter(Config-ephone-dn)#number 1001CMERouter(config)#ephone 1CMERouter(config-ephone)#mac-address 000F.2470.F8F8CMERouter(config-ephone)#button 1:7

1001

Button 1

ephone-dn 7: one virtual port

000F.2470.F8F8

Ephone (Cont.): Example Multiple Ephones

1004

1005

1004

1004

1005

1005


• Four physical phones

• Four ephones defined

• Four ephone-dns defined

ATA-186/188

V V

1005

1006

1007

1005

1006

1006

1007

1007

Ephone (Cont.): Example Multiple Ephones Configuration

CMERouter(config)#ephone-dn 10 dual-lineCMERouter(config-ephone-dn)#number 1004CMERouter(config)#ephone-dn 11 dual-lineCMERouter(config-ephone-dn)#number 1005CMERouter(config)#ephone-dn 12dual-lineCMERouter(config-ephone-dn)#number 1006CMERouter(config)#ephone-dn 13 dual-lineCMERouter(config-ephone-dn)#number 1007

Configuration example


CMERouter(config-ephone-dn)#number 1007CMERouter(config)#ephone 1CMERouter(config-ephone)#mac-address 000F.2470.F8F1CMERouter(config-ephone)#button 1:10CMERouter(config)#ephone 2CMERouter(config-ephone)#mac-address 000F.2470.A302CMERouter(config-ephone)#button 1:11CMERouter(config)#ephone 3CMERouter(config-ephone)#mac-address 000F.2470.66F6CMERouter(config-ephone)#button 1:12CMERouter(config)#ephone 4CMERouter(config-ephone)#mac-address 000F.2470.7B54CMERouter(config-ephone)#type ataCMERouter(config-ephone)#button 1:13

Ephone (Cont.): Multiple Ephone-dns

1008 on line 1

1009 on line 2

1008

1008

1009

1009

Button 1

Button 2


• Two physical phones

• Four dual line ephone-dns defined

• Two ephones defined

1010

1010

1011

1011

1010 on line 1

1011 on line 6 Button 1

Button 6

Ephone (Cont.): Multiple Ephone-dns Configuration Example

CMERouter(config)#ephone-dn 14 dual-lineCMERouter(config-ephone-dn)#number 1008CMERouter(config)#ephone-dn 15 dual-lineCMERouter(config-ephone-dn)#number 1009CMERouter(config)#ephone-dn 16 dual-lineCMERouter(config-ephone-dn)#number 1010

Multiple line ephone configuration example


CMERouter(config-ephone-dn)#number 1010CMERouter(config)#ephone-dn 17 dual-lineCMERouter(config-ephone-dn)#number 1011

CMERouter(config)#ephone 5CMERouter(config-ephone)#mac-address 000F.2470.FAA1CMERouter(config-ephone)#button 1:14 2:15CMERouter(config)#ephone 6CMERouter(config-ephone)#mac-address 000F.2470.A7E2CMERouter(config-ephone)#button 1:16 6:17

Type of Ephone-dns: Overview

1002

1002

1001

1004 and 1005

Single line

Dual line

Primary and secondary extension on a single or dual

Six types of ephone-dns

• Single-line ephone-dn

• Dual-line ephone-dn

• Primary and secondary extension on ephone-dn


1005

1006 1006

1007

on a single or dual line ephone-dn

Shared single or dual line ephone-dn

Overlay ephone-dns on an ephone

1003 1003Multiple single or dual line ephone-dns on one or more ephones

1003 1003

extension on ephone-dn

• Shared ephone-dn

• Multiple ephone-dns

• Overlay ephone-dn

Single Line Ephone-dn

1001One channels

One virtual voice port


• The ephone-dn creates one virtual voice port

• One call to or from this ephone-dn at any one time

CMERouter(Config)#ephone-dn 1 CMERouter(Config-ephone-dn)#number 1001

Dual Line Ephone-dn

CMERouter(Config)#ephone-dn 2 dual-line

1002

1002Two channels




• The “dual-line” keyword indicates two voice channels for calls to terminate on an ephone-dn extension

• Use on ephone-dns that need call waiting, consultative transfer, or conferencing on one button

• Cannot be used on ephone-dns used for intercoms, paging, MWI or MoH feeds

CMERouter(Config)#ephone-dn 2 dual-lineCMERouter(Config-ephone-dn)#number 1002

Primary and Secondary Extension Number on Ephone-dn

1005 and 2065559005One channels




• Two different directory numbers can be dialed to reach this ephone-dn

• One call connection allowed if configured as a single-line ephone-dn

• Two call connections allowed if configured as a dual-line ephone-dn

• Allows two numbers to be configured without using an extra ephone-dn

• The secondary number will be registered to the H.323 gatekeeper

CMERouter(Config)#ephone-dn 6 CMERouter(Config-ephone-dn)#number 1005 secondary 2065559005 no-reg primary

Shared Ephone-dn

1006 on line 1

1100 on line 2

1006

1006Button 1

Button 2 1100


• One ephone-dn applied on two different ephones

• Only one phone can use the ephone-dn at a time

• Both phones ring when a call arrives at the ephone-dn

• Only one ephone can pick up the call ensuring privacy

• If a call is placed on hold either ephone can retrieve the call

1007

1007

1007 on line 1

1100 on line 2Button 1

Button 2 1100

Shared Ephone-dn Configuration Example

CMERouter(config)#ephone-dn 7 dual-lineCMERouter(config-ephone-dn)#number 1006CMERouter(config)#ephone-dn 8 dual-lineCMERouter(config-ephone-dn)#number 1007

Shared line appearance configuration example


CMERouter(config-ephone-dn)#number 1007CMERouter(config)#ephone-dn 9CMERouter(config-ephone-dn)#number 1100CMERouter(config)#ephone 7CMERouter(config-ephone)#mac-address 000F.2470.FAA1CMERouter(config-ephone)#button 1:7 2:9CMERouter(config)#ephone 8CMERouter(config-ephone)#mac-address 000F.2470.A7E2CMERouter(config-ephone)#button 1:8 2:9

Two Ephone-dns with one extension number

1003

1003

Button 1

Button 2

preference 0 no huntstop

preference 1 huntstop

Ephone 3

1003

1003

Multiple ephone-dns

• On the same ephone

Used when more than two calls to the same extension are needed

• On different ephones


1004

Button 2preference 0 no huntstop

1004

Button 2preference 1 huntstop

Ephone 4

Ephone 5

1004

1004

• On different ephones

Used when two different ephones need the same number

Not a shared line

Only one ephone will ring at a time

A call on hold can be retrieved only by the ephone that put the call on hold

preference {0-10}


• Sets the dial-peer preference order

Preference and Huntstop Commands


huntstop [channel]


• Discontinues the call hunting behavior for an extension (ephone-dn) or an extension line (dual-line)

Huntstop

Ephone-dn 10

Channel 1

Channel 2

Ephone-dn 11

Channel 1

no huntstop

no huntstop

no huntstop channel

no huntstop channel

Busy

Busy

Call arrives at first ephone-dn

Preference 0

Preference 1

1020 DN

1020 DN


Channel 2

Ephone-dn 12

Channel 1

Channel 2

Ephone-dn 13

Channel 1

Channel 2

huntstop

no huntstop channel

* Ring no answer timeout of 10 seconds set globally

X

Busy

Busy

Busy

Preference 2

Preference 3

1020 DN

1020 DN

* Same DN on the ephone-dns

Huntstop Channel

Ephone-dn 10

Channel 1

Channel 2

Ephone-dn 11

Channel 1

no huntstop

no huntstop

huntstop channel

huntstop channel

Busy

Call arrives at first ephone-dn

Preference 0

Preference 1

1020 DN

1020 DN


Channel 2

Ephone-dn 12

Channel 1

Channel 2

Ephone-dn 13

Channel 1

Channel 2

huntstop

no huntstop channel

* Ring no answer timeout of 10 seconds set globally

X

Busy

Busy

Preference 2

Preference 3

1020 DN

1020 DN

Two Ephone-dns/One Number/Same Ephone

1003 on line button 1


1003

Button 1

Button 2

preference 0 no huntstop

preference 1 huntstop

Ephone 3

1003

1003


• If either of the two voice channels are available, the ephone-dn assigned to line button 1 will be used when an incoming call is setup

• When the two voice channels on the ephone-dn are being used on line button 1, an incoming call will roll to the ephone-dn assigned to line button 2

• A fifth call will receive busy treatment when both voice channels on both ephone-dns are being used on line button 1 and 2

• The preference of 0 is more preferred than a preference of 1. The default is 0

• The “no huntstop” on the line button 1 ephone-dn allows the call to hunt to the second ephone-dn when the first ephone-dn is busy

• The “huntstop” on the line button 2 ephone-dn stops the hunting behavior and applies the busy treatment

Two Ephone-dns/One Number/Same Ephone

CMERouter(config)#ephone-dn 3CMERouter(config-ephone-dn)#number 1003CMERouter(config-ephone-dn)#preference 0

Two ephone-dns with one number on the same ephone configuration example


CMERouter(config-ephone-dn)#preference 0CMERouter(config-ephone-dn)#no huntstopCMERouter(config)#ephone-dn 4CMERouter(config-ephone-dn)#number 1003CMERouter(config-ephone-dn)#preference 1CMERouter(config-ephone-dn)#huntstopCMERouter(config)#ephone 3CMERouter(config-ephone)#mac-address 000F.2470.FAA1CMERouter(config-ephone)#button 1:3 2:4

Two Ephone-dns/One Number/Diff Ephones


1004Button 2preference 0 no huntstop


1004Button 2preference 1 huntstop

Ephone 4

Ephone 5


• Ephone 4 will be used first if available

• When the first ephone-dn is being used on ephone 4, an incoming call will use the ephone-dn assigned to ephone 5

• A third call will receive busy treatment when both ephone-dns are being used on line ephone 4 and 5

• The preference of 0 is more preferred than a preference of 1; the default is 0

• The “no huntstop” on the ephone-dn on ephone 4 allows the call to hunt to the second ephone-dn on ephone 5 when the first ephone-dn is busy

• The “huntstop” on the ephone-dn on ephone 5 stops the hunting behavior and applies the busy treatment for the third call

• Unlike a share line appearance, if a call is placed on hold, only the original phone will be able to retrieve the call

Two Ephone-dns/One Number/Diff Ephones

Two ephone-dns with one number on different ephones configuration example

CMERouter(config)#ephone-dn 5 dual lineCMERouter(config-ephone-dn)#number 1004CMERouter(config-ephone-dn)#preference 0CMERouter(config-ephone-dn)#no huntstopCMERouter(config)#ephone-dn 6 dual line


CMERouter(config)#ephone-dn 6 dual lineCMERouter(config-ephone-dn)#number 1004CMERouter(config-ephone-dn)#preference 1CMERouter(config-ephone-dn)#huntstopCMERouter(config)#ephone 4CMERouter(config-ephone)#mac-address 000F.2470.F131CMERouter(config-ephone)#button 2:5CMERouter(config)#ephone 5CMERouter(config-ephone)#mac-address 000F.2470.FA5BCMERouter(config-ephone)#button 2:6

Overlay Ephone-dn

1101 on line 4

1101 on line 4

1101

1101

11011101 on line 4

Button 4

Button 4

Button 4

Preference 0

no huntstop

Preference 1

huntstop

Preference 0


• Two or more ephone-dns applied to the same ephone line button

• Up to ten ephone-dns per line button on the phone

1101

1101 on line 4

1101 on line 4

Button 4

Button 4

Preference 0

no huntstop

Preference 1

huntstop

• All ephone-dns in the overlay set must be either single-line or all must be dual-line

• The ephone-dns are usually applied on more than one phone

• Allows up to ten calls (depending on the number of ephone-dns) to the same phone number that resides on multiple ephones

• Call waiting and call pickup not supported

• A call placed on hold can be retrieved by only the phone that placed the call on hold

Type of Ephone-dns (Cont.)Overlay Configuration Example

CMERouter(config)#ephone-dn 10 CMERouter(config-ephone-dn)#number 1101CMERouter(config-ephone-dn)#no huntstopCMERouter(config)#ephone-dn 11

Overlay configuration example


CMERouter(config)#ephone-dn 11CMERouter(config-ephone-dn)#number 1101CMERouter(config-ephone-dn)#preference 1CMERouter(config)#ephone 9CMERouter(config-ephone)#mac-address 000F.2470.FA31CMERouter(config-ephone)#button 4o10,11CMERouter(config)#ephone 10CMERouter(config-ephone)#mac-address 000F.2470.A2E2CMERouter(config-ephone)#button 4o10,11

max-dn max-dn

router(config-telephone)#

• Sets the maximum definable number of ephone-dns that may be configured in the system

Number of Ephone-dns max-dn Command


• The maximum number of ephone-dns supported is a function of the license and hardware platform

• The default is zero

Number of Ephone-dns (Cont.)

DN

DN

DN

DN


DN

DN

DN

DN

DN

DN

CMERouter(config-telephony)#max-dn 10

Attempting to create an 11th

ephone-dn will fail

Ephone-dn (Cont.): Basic Configuration


1001One Line or channel


CMERouter(Config)#ephone-dn 7CMERouter(Config-ephone-dn)#number 1001

• Assigns a primary extension number to an ephone-dn

channel

Cisco CME Files


Cisco CallManager Express Files

TFTP or FTP server

GUI files

firmware

Music on Hold

IOS copy tftp flash

FLASH


IOS

copy ftp flash

copy tftp flash

or

• Load firmware for IP phones and devices

• Used to upgrade Cisco CME

• Load music on hold files

Cisco CallManager Express Files (Cont.)Bundled Files

Bundled Cisco CME File


Cisco CallManager Express Files (Cont.)Bundled Files

cme-3.1.1.tar or

• GUI Files

cme-gui-3.1.1.zip

• Cisco TAPI file

CiscoIOSTSP.zip

• Firmware files

ATA

7902

7905


cme-3.1.1.tar or cme-3.1.1.zip extracted yields

7905

7912

7914

7914 Expansion Module

7920

7935

7936

7940

7960

• Music on Hold

music-on-hold.au

Cisco CallManager Express Files (Cont.)Individual Files

Individual Cisco CME Files

• Firmware files

• Basic Cisco CME tar

• GUI tar


Cisco CallManager Express Files (Cont.)GUI Files

GUI Files


Cisco CallManager Express Files (Cont.)GUI Files

cme-gui-3.1.1.tar

• XMLTemplate

xml.template

• GUI files

admin_user.html

admin_user.js

CiscoLogo.gif

Delete.gif

dom.js


cme-gui-3.1.1.tar extracted yields

dom.js

downarrow.gif

ephone_admin.html

logohome.gif

normal_user.html

normal_user.js

Plus.gif

sxiconad.gif

Tab.gif

telephony_service.html

uparrow.gif

xml-test.html

Cisco CallManager Express Files (Cont.)TAPI Integration

Cisco CME - TAPI Integration


Cisco CallManager Express Files (Cont.)TAPI Integration


CiscoIOSTSP1.2.zip

Cisco CallManager Express Files (Cont.)Additional Files

music-on-hold.au

• Use the music-on-hold.au audio file to provide music for external callers on hold when you are not using a live feed


xml.template

• Use the xml.template file to allow or restrict the GUI functions that are available to an optional customer administrator

Initial Phone Setup


Phones Setup in Cisco CallManager Express System

Three ways to setup phones:

• Manual

Numerous commands from the CLI

Requires knowledge of Cisco CME commands

Phones entered manually

• Partially automated


• Partially automated

Numerous commands from the CLI

Requires knowledge of Cisco CME commands

Simplifies deployment of many IP phones

• Automated

Few commands needed from the CLI

Requires little knowledge of Cisco CME commands

Simplifies deployments

Automated Setup: Overview

Automated Setup

• Simple to configure

• Question and answer interface

• Good for inexperienced administrators


• Good for inexperienced administrators

• Created IOS commands in the background

• Deployment and configuration are automated

• Must be no existing telephony service configuration

Automated Setup (Cont.)

• Configure NTP prior to running the setup utility

• Load the firmware files into flash RAM prior to running the setup utility

• Enter the automated setup mode by entering the command

CMERouter1(config)#telephony-service setup--- Cisco IOS Telephony Services Setup ---Do you want to setup DHCP service for your IP Phones? [yes/no]: yConfiguring DHCP Pool for Cisco IOS Telephony Services :IP network for telephony-service DHCP Pool:10.90.0.0Subnet mask for DHCP network :255.255.255.0TFTP Server IP address (Option 150) :10.90.0.1Default Router for DHCP Pool :10.90.0.1

Do you want to start telephony-service setup? [yes/no]: yConfiguring Cisco IOS Telephony Services :


the command “telephony-service setup”

• A question and answer session will start asking for basic parameters

• CTRL + c keystroke can be used at any time to break out of the setup mode

• No changes are committed until the end

Configuring Cisco IOS Telephony Services :Enter the IP source address for Cisco IOS Telephony Services :10.90.0.1Enter the Skinny Port for Cisco IOS Telephony Services : [2000]:2000How many IP phones do you want to configure : [0]: 10Do you want dual-line extensions assigned to phones? [yes/no]: yWhat Language do you want on IP phones :

0 English 6 Dutch1 French 7 Norwegian2 German 8 Portuguese3 Russian 9 Danish4 Spanish 10 Swedish5 Italian

[0]: 0

Automated Setup (Cont.)

• When configuration is committed the settings show up in the running-config

Which Call Progress tone set do you want on IP phones :

0 United States

1 France

2 Germany

3 Russia

4 Spain

5 Italy

6 Netherlands

7 Norway

8 Portugal

9 UK


9 UK

10 Denmark

11 Switzerland

12 Sweden

13 Austria

14 Canada

[0]: 0

What is the first extension number you want to configure : [0]: 9000

Do you have Direct-Inward-Dial service for all your phones? [yes/no]: y

Enter the full E.164 number for the first phone :2095559000

Do you want to forward calls to a voice message service? [yes/no]: y

Enter extension or pilot number of the voice message service:9999

Call forward No Answer Timeout : [18]: 10

Do you wish to change any of the above information? [yes/no]: n

---- Setup completed config ---

Automated Setup (Cont.): Results

DHCP pool created

Firmware available to TFTP server

Flash is searched and if firmware is found it will be loaded

Creates SEP XML

ip dhcp pool ITS

network 10.90.0.0 255.255.255.0

default-router 10.90.0.1

option 150 ip 10.90.0.1

tftp-server flash:P00303020214.bin


telephony-service

load 7910 P00403020214

load 7960-7940 P00303020214


Telephony-service configuration results

DID configuration

Firmware is searched and if MoH is found this entry is made

The selected number of ephone-dns are configured

Creates SEP XML files at boot up and load to RAM

create cnf-files

max-ephones 10

max-dn 10

ip source-address 10.10.0.1 port 2000

voicemail 9999

auto assign 1 to 10

dialplan-pattern 1 2095559... extension-length 4 extension-pattern 1...

moh music-on-hold.au

ephone-dn 1 dual-line

number 401

call-forward busy 9999

call-forward noans 9999 timeout 10

Partially Automated Setup: Overview

• Partially Automated Setup

• Is the same as a manual setup except for deploying phones

• Deployment of IP phones is automated


• Deployment of IP phones is automated

• Uses the “auto assign” command

• All ephone-dns must be the same type (single-line or dual-line)

auto assign start-dn to stop-dn [type model] [cfw number

timeout seconds]

CMERouter(config-telephony-service)#

• Automatically assigns the ephone-dns configured to new ephones

Partially Automated Setup (Cont.)Auto Assign Command


Auto assign usage guidelines

• Can take up to 5 minutes for phones to register

• Wait for all phones to register before saving the configuration

• cfw setting defines the call forward busy number and timeout value for phones that register

Phones Setup in Cisco CallManager Express System

New phone plugs in telephony-service

auto assign 1 to 10 type 7920



auto assign 41 to 50

• When an new IP phone registers with the Cisco CME system, this creates a new ephone with the MAC address of the IP


• The lowest unassigned ephone-dn in matching statement range will be used

• If all ephone-dns in a range have been assigned, some phones may not receive an ephone-dn or may overflow to the general auto assign without a type

• If the new IP phone does not match any auto assign with a type, then the auto assign without a type will be used

auto assign 41 to 50

...


number 1000

...

ephone with the MAC address of the IP phone

• A pre-existing ephone-dn is assigned to the new ephone; this is selected from the range defined for the type of phone

Manual Setup: Overview

• All commands can be entered from the CLI

• Good for experienced administrators

• Leverages IOS knowledge

• Full functionality through IOS commands


• Full functionality through IOS commands

• Deployment of IP phones can be batched or scripted through a text file

Manual Setup (Cont.): Commands Overview

• tftp-server flash:filename

• telephony-service

• max-ephones max-ephones

Commands needed to configure a basic telephony service


• max-dn max-directory-numbers

• load phone-type firmware-file

• ip source-address ip-address [port port]

• create cnf-files

• keepalive seconds

• dialplan-pattern tag pattern extension-length lengthextension-pattern pattern

7940/60

Firmware

tftp-server flash:filename

CMERouter(config)#

• Allows a file in flash to be downloadable with TFTP

Manual Setup (Cont.): tftp-server Command

Available through TFTP



tftp-server flash:cmterm_7920.3.3-01-06.bin


Available through TFTP7920

Firmware

7910

Firmware

telephony-service

CMERouter(config)#

• Enters telephony service mode


Manual Setup (Cont.): Telephony Service Commands


max-ephone maximum-ephones


• Sets the maximum number of ephones that may be defined in the system (default is 0)

max-dn maximum-directory-numbers


• Sets the maximum number of ephone-dn that may be defined in the system (default is 0)

load model firmware-file


• Associates a firmware file with the model of IP phone

Manual Setup (Cont.): Firmware Association

7940/7960telephony-service

7940/60

Firmware


7920

7910

telephony-service

load 7960-7940 P00303020214

load 7920 cmterm_7920.3.3-01-06.bin

load 7910 P00403020214

Filenames are case-sensitive

Firmware

7920

Firmware

7910

Firmware

ip source-address ip-address [port port]


• Identifies the address and port through which IP phones communicate with Cisco CME

Manual Setup (Cont.): Source IP and Port


telephony-service


10.90.0.1

XML

Default

create cnf-files


• Builds the specific XML files necessary for the IP phones

Manual Setup (Cont.): Create XML Files


telephony-service

create cnf-files

10.90.0.1

000F.2473.AB14

SEP000F2473AB14.cnf.xml

XML

SEP

keepalive seconds


• Sets the length of the time interval between keepalive message from the IP phones to Cisco CME

Manual Setup (Cont.): Keepalive


• Default is 30 seconds, range is 10 – 65535 seconds

• If 3 keepalives are missed in a row, the device will have to register again

telephony-service

keepalive 10

Keepalive

Keepalive

dialplan-pattern tag pattern extension-length length

extension-pattern pattern [no-reg]


• Sets a dial plan pattern which can expand extension numbers to E.164 numbers that can be used for DIDs

Manual Setup (Cont.): DID Configuration Commands

DN 1000


PSTN ISDN PRI

DN 1000

DN 1099

DN 10XXDIDs assigned

2015559000

thru

2015559099

…

telephony-service

dialplay-pattern 1 20155590.. extension-length 4 extension pattern 10..

Manual Setup (Cont.): Example



telephony-service

load 7910 P00403020214

load 7960-7940 P00303020214

create cnf-files

Manual Setup of the Cisco CME


create cnf-files

max-ephones 10

max-dn 10


dialplan-pattern 1 2095559... extension-length 4 extension-pattern 1...


number 401

call-forward busy 1999

call-forward noans 1999 timeout 10

ephone 1

mac-address 000F.2745.2AD8

button 1:1

Manually configured see module 3 lesson 3

Setup Troubleshooting: Verify IP Addressing

Verify the IP addressing on the IP phone

• Use the Settings button and select “Network Configuration”

• Verify IP and subnet mask are correct


• Verify IP and subnet mask are correct

• Verify the TFTP server is the Cisco CME router

• Verify the default gateway is correct

Setup Tips (Cont.): Verify the Correct Files in Flash

Show flash

CMERouter#show flash

-#- --length-- -----date/time------ path

1 399514 Mar 1 2002 12:56:28 P00305000301.sbn

2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin

3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin

4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin


4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin

5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin

6 369950 Mar 1 2002 12:56:22 P00303020214.bin

7 333822 Mar 1 2002 12:56:30 P00403020214.bin

8 47904 Mar 1 2002 12:56:54 S00103020002.bin

9 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup

10 496521 Mar 1 2002 12:57:22 music-on-hold.au

11 1908762 Mar 1 2002 12:56:54 P00503010100.bin

12 21 Mar 1 2002 12:56:18 OS7920.txt

13 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin

14 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup

...

Optional Parameters: Locale Parameters

Allow changes to:

• Language of phone display

• Locale for call progress tones and cadences

Danish

Spanish

Italian


Dutch

French

German

Swedish

Portuguese

Norwegian

Russian Federation

English

user-locale language-code


• Specifies the language for display on an IP phone

Optional Parameters: Locale Parameters


network-locale language-code


• Specifies the set of call progress tones and cadence on the IP phone

date-format {mm-dd-yy | dd-mm-yy | yy-dd-mm | yy-mm-dd}


• Sets the date format for IP phone displays

Optional Parameters: Date and Time


time-format {12 | 24}


• Specifies the set of call progress tones and cadence on the IP phone

Rebooting Cisco CallManager Express Phones

Reset Command

• Hard reboot

• Phone firmware changes

• User locales changes

Restart Command

• Soft reboot

• Phone buttons changes

• Phone lines changes


• User locales changes

• Network locales changes

• URL parameters changes

• DHCP and TFTP invoked

• Takes longer than restart

• Phone lines changes

• Speed-dial number changes

• No DHCP or TFTP invoked

• System message changes

reset {all [time-interval] | cancel | mac-address |

sequence-all}



Router Configuration: Two Commands (Cont.)



reset

CMERouter(config-ephone)#

• Resets a specific ephone

restart {all [time-interval] | mac-address}



Router Configuration: Two Commands (Cont.)



restart

CMERouter(config-ephone)#

• Restarts the ephone

Setup Troubleshooting

Troubleshooting setup overview

• Verify that a correct IP address and scope options are received on the IP phone

• Verify the correct files are in flash


• Debug the tftp server

• Verify phone firmware install

• Verify locale is correct

• Verify phone setup

• Review configuration

Verifying Cisco CallManager Express Phone Configuration

Verify ephone-dn Configurationsshow running-config

telephony-service

load 7910 P00403020214

load 7960-7940 P00303020214

max-ephones 10

max-dn 10


max-dn 10


auto assign 1 to 10

create cnf-files dialplan-pattern 1 2015559... extension-length 4 extension-pattern 1...

voicemail 9999

max-conferences 8

!


number 9000

!

ephone 1

mac-address 000F.2470.F8F8

button 1:1

Setup Tips (Cont.): Debug tftp events command

Debug tftp events command

CMERouter#debug tftp events

Mar 2 19:32:59.333: TFTP: Looking for OS79XX.TXT

Mar 2 19:32:59.337: TFTP: Looking for SEP000F2470F8F8.cnf.xml

Mar 2 19:32:59.681: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 784 for process 131

Mar 2 19:32:59.685: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for


Mar 2 19:32:59.685: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 131

Mar 2 19:33:02.713: TFTP: Looking for SEP000F2470F8F8.cnf.xml

Mar 2 19:33:02.713: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 784 for process 131

Mar 2 19:33:02.745: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 131

• Can verify if the SEP file for the phone is found

• Can verify the downloading of the correct firmware

Verifying Cisco CallManager Express Phone Configuration (Cont.)

Verify Phone Firmware Installation debug ephone register

Mar 2 15:16:57.582: New Skinny socket accepted [1] (2 active)

Mar 2 15:16:57.582: sin_family 2, sin_port 49692, in_addr 10.90.0.11

Mar 2 15:16:57.582: skinny_add_socket 1 10.90.0.11 49692

Mar 2 15:16:57.766: %IPPHONE-6-REG_ALARM: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad

Mar 2 15:16:57.766: Skinny StationAlarmMessage on socket [1] 10.90.0.11 SEP000F2470F8F8

Mar 2 15:16:57.766: severityInformational p1=2368 [0x940] p2=184551946 [0xB000A0A]

Mar 2 15:16:57.766: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad


Mar 2 15:16:57.766: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad

Mar 2 15:16:57.766: ephone-(1)[1] StationRegisterMessage (1/2/2) from 10.90.0.11

Mar 2 15:16:57.766: ephone-(1)[1] Register StationIdentifier DeviceName SEP000F2470F8F8

Mar 2 15:16:57.766: ephone-(1)[1] StationIdentifier Instance 1 deviceType 7

Mar 2 15:16:57.766: ephone-1[-1]:stationIpAddr 10.90.0.11

Mar 2 15:16:57.766: ephone-1[1]:phone SEP000F2470F8F8 re-associate OK on socket [1]

Mar 2 15:16:57.766: %IPPHONE-6-REGISTER: ephone-1:SEP000F2470F8F8 IP:10.90.0.11 has registered.

Mar 2 15:16:57.766: Phone 0 socket 1

Mar 2 15:16:57.766: Skinny Local IP address = 10.95.0.1 on port 2000

...

Mar 2 15:16:57.766: Skinny Phone IP address = 10.90.0.11 49692

Mar 2 15:16:57.766: ephone-1[1]:Date Format M/D/Y

Mar 2 15:16:57.766: ephone-1[1][SEP000F2470F8F8]:RegisterAck sent to ephone 1: keepalive period 30


Verify Locale-Specific Files

CMERouter1#show telephony-service tftp-bindings

tftp-server system:/its/SEPDEFAULT.cnf

tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

tftp-server system:/its/ATADefault.cnf.xml


tftp-server system:/its/ATADefault.cnf.xml

tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml

tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-

dictionary.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-

dictionary.xml

tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP000F2470F8F8.cnf.xml

tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP000F23FC9CF0.cnf.xml


Verify Cisco IP Phone Setup

CMERouter1#show ephone

ephone-1 Mac:000F.2470.F8F8 TCP socket:[1] activeLine:0 REGISTERED

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1

IP:10.10.0.11 49692 Telecaster 7960 keepalive 29 max_line 6



button 1: dn 1 number 1000 CH1 IDLE CH2 IDLE

ephone-2 Mac:000F.23FC.9CF0 TCP socket:[2] activeLine:0 REGISTERED

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1


button 1: dn 2 number 1001 CH1 IDLE CH2 IDLE


Date post:	23-Apr-2018
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