By:Pooja Dere(9)Saeed Inamdar(19)Jayesh Kalwar(29)Shreya Mundhada(39)Sayali Sapkal(49)Isha Waigankar(59)

CONFLICT

MANAGEMENT

Conflicts• Conflict occurs when parties disagree over

substantive issues or when emotional tendencies create friction between them.

Types of conflicts• Substantive conflict : It involves fundamental disagreements

over ends or goals to be pursued and the means for their accomplishment.

Emotional conflict : It involves interpersonal difficulties

that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.

Levels of conflicts• Interpersonal conflict : It occurs when two or more individuals

are in opposition to each other.

• Intrapersonal conflicts : It occurs within the individual because of

actual or perceived pressures from incompatible goals or expectations.

• Intergroup conflicts: It occurs among groups in an

organisation.

• Interorganisational conflicts: It occurs between organisations.

Functional conflicts• It results in positive benefits to the group.

Dysfunctional conflicts• Works to the group’s or organisation’s

disadvantages.

Causes of conflicts• Hierarchical • Horizontal • Vertical • Line staff• Role ambiguity

Causes of conflicts• Contextual• Resource scarcities• Task interdependencies• Domain ambiguities• Structural differenciations• Power or value asymmetries

Conflict management strategies

• Indirect1. Managed interdependence when work flow conflict exists, managers

can adjust the level of interdependency among teams or individuals.

i. Decouplingii. Buffering

2. Appeals to common goals This elevates any dispute to the level of

common ground where disagreements can be put in perspective.

3. Upward referral It uses the chain of command for conflict

resolution.

4. Altering scripts and myths In this conflict it is superficially

managed by scripts or behaviourial routines, that are part of the organisation’s culture.

• Direct 1. Lose –Lose Stratergies This conflict occurs when nobody really gets

what he or she wants in a conflict situation. Avoidance – It involves pretending a conflict

does not really exists. Smoothing – it involves playing down

differences and finding areas of aggreement. Compromise – occurs when each party gives

up something of value to otherparty.

2. Win - lose Stratergies Competition – it seeks victory by force,

superior skills or domination. Authoritative command – it uses formal

authority to end conflict. 3. Win - Win Stratergies Collaboration – it involves recognition that

something is wrong and needs attention through problem solving.

Thank You