Managerial Managerial skillsskills

Conflict managementConflict management Meaning of conflict:Meaning of conflict:

Conflict is a struggle between two or Conflict is a struggle between two or more forces that creates a tension that more forces that creates a tension that must be resolved.must be resolved.

Six steps of managing Six steps of managing conflict :conflict :

1. Initiate dialogue 1. Initiate dialogue 2. Involve all parties 2. Involve all parties 3. Assimilate information 3. Assimilate information 4. Reinforce agreement 4. Reinforce agreement 5. Negotiate disagreement 5. Negotiate disagreement 6. Solidity agreements 6. Solidity agreements

Negotiation SkillNegotiation Skill

Negotiation is one of Negotiation is one of the most common the most common approaches used to approaches used to make decisions and make decisions and manage disputes. manage disputes.

It is also the major It is also the major building block for building block for many other many other alternative dispute alternative dispute resolution resolution procedures.procedures.

Gain recognition Gain recognition of either issues or of either issues or parties; parties;

Obtain Obtain information about information about issues, interests issues, interests and positions and positions of of other parties; other parties;

Educate all sides Educate all sides about a particular about a particular view of an issue view of an issue or concern;or concern;

Ventilate Ventilate emotions about emotions about issues or people; issues or people;

Change perceptions; Change perceptions; Mobilize public Mobilize public

support;support; Buy time;Buy time; Bring about a Bring about a

desired change in a desired change in a relationship; relationship;

Develop new Develop new procedures for procedures for handling problems;handling problems;

Make substantive Make substantive gains;gains;

Solve a problem.Solve a problem. Test the strength of Test the strength of

other parties; other parties;

Coaching skillCoaching skill

Mentorship can be defined as-Mentorship can be defined as- A significant, long-term, A significant, long-term,

beneficial effect on the life beneficial effect on the life or style of another person, or style of another person, generally as a result of generally as a result of professional one-on- one professional one-on- one contact. contact.

A mentor is one who offers A mentor is one who offers knowledge, insight, knowledge, insight, perspective, or wisdom perspective, or wisdom that is especially useful to that is especially useful to the other person. the other person.

Advantages of coaching :Advantages of coaching :

1. 1. It requires the least It requires the least centralised staff co-centralised staff co-ordination, for every ordination, for every executive can coach his executive can coach his men. men.

2. Periodic feedback and 2. Periodic feedback and evaluation are also a part of evaluation are also a part of coaching, which yield coaching, which yield immediate benefits to an immediate benefits to an organization, to the coach organization, to the coach and to the subordinate. It is and to the subordinate. It is learning by doing. learning by doing.

Delegating skillDelegating skill The transfer of authority from one or The transfer of authority from one or

more persons to one or more others.more persons to one or more others.

Steps of successful Steps of successful delegation:delegation:

1. Define the task1. Define the task 2. Select the individual or team 2. Select the individual or team 3. Assess ability and training needs 3. Assess ability and training needs 4. Explain the reasons 4. Explain the reasons 5. State required results 5. State required results 6. Consider resources required 6. Consider resources required 7. Agree deadlines 7. Agree deadlines 8. Support and communicate 8. Support and communicate 9. Feedback on results 9. Feedback on results

Influencing skillInfluencing skill

Getting a result Getting a result which meets the which meets the legitimate needs of legitimate needs of both sides.both sides.

Achieving results Achieving results which stickwhich stick

Improving Improving relationshiprelationship

This is not influence. . .This is not influence. . .

Forcing others to accept your point of Forcing others to accept your point of viewview

Continuously naggingContinuously nagging

BargainingBargaining

A Debate A Debate

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Importance of the Influence Importance of the Influence skillskill

Changes in organizationChanges in organization The rise of the ‘lean is mean’ cultureThe rise of the ‘lean is mean’ culture The rise of the patientThe rise of the patient Working across organizational Working across organizational

boundariesboundaries Challenging traditional concepts on Challenging traditional concepts on

demarcation and authoritydemarcation and authority

Time ManagementTime Management

What’s “TIME What’s “TIME MANAGEMENT?”MANAGEMENT?”

Set of principles, Set of principles, practices, skills, tools, practices, skills, tools, and systems which and systems which works togetherworks together

To help you get more To help you get more value out of your time value out of your time

With the aim of With the aim of improving the quality improving the quality of your lifeof your life

Two Glasses = Two Two Glasses = Two persons persons

Blank space found = 24 hours in Blank space found = 24 hours in a day a day

in the glassesin the glasses

Different types of stones = Different Different types of stones = Different type of work in atype of work in a

dayday

Time management = Stress Time management = Stress managementmanagement

THANK YOUTHANK YOU