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Alarm Management Application Building Block Connected Components Accelerator Toolkit Quick Start
Alarm Management Application Building BlockConnected Components Accelerator Toolkit
Quick Start
Important User Information
Read this document and the documents listed in the additional resources section about installation, configuration, and operation of this equipment before you install, configure, operate, or maintain this product. Users are required to familiarize themselves with installation and wiring instructions in addition to requirements of all applicable codes, laws, and standards.
Activities including installation, adjustments, putting into service, use, assembly, disassembly, and maintenance are required to be carried out by suitably trained personnel in accordance with applicable code of practice.
If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may be impaired.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
Labels may also be on or inside the equipment to provide specific precautions.
Allen-Bradley, Connected Components Workbench, Guardmaster, Micro800, Micro820, Micro830, Micro850, PanelView, PowerFlex, ProposalWorks, Stratix, Rockwell Automation, and Rockwell Software are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.
IMPORTANT Identifies information that is critical for successful application and understanding of the product.
SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous voltage may be present.
BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may reach dangerous temperatures.
ARC FLASH HAZARD: Labels may be on or inside the equipment, for example, a motor control center, to alert people to potential Arc Flash. Arc Flash will cause severe injury or death. Wear proper Personal Protective Equipment (PPE). Follow ALL Regulatory requirements for safe work practices and for Personal Protective Equipment (PPE).
Where to Start
To complete your building block project, follow this path.
Chapter 1 - Set Up the Alarm Management Building Block for Your Application
Chapter 2 - System Validation
Read the Getting Started CCAT with System Design Assistant Quick
Start, publication CC-QS035
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 3
Where to Start
Notes:
4 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Table of Contents
Preface About This Publication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Available Connected Components Accelerator ToolkitBuilding Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 1Set Up the Alarm Management Building Block for Your Application
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Follow These Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Configure the Alarm Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Configure the Alarm Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Configure the Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2System Validation Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Follow These Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Review the System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Configure the Controller Communication Ports . . . . . . . . . . . . . . . . . . . 20Configure the PanelView 800 Terminal Communication Settings. . . . 22Connect Your Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Download Your Program to the Controller . . . . . . . . . . . . . . . . . . . . . . . . 24Configure the IP Address for Your PanelView 800 Terminal . . . . . . . . 25Transfer Your HMI Application to the PanelView 800 Terminal . . . . 26Validate Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Understand the Machine Functions Screen . . . . . . . . . . . . . . . . . . . . . 27Understand the Alarm Management Log Screen . . . . . . . . . . . . . . . . 28
Appendix ARA_AlmMngmt_Cfg_Sts User-defined Function Block
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 5
Table of Contents
Notes:
6 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Preface
About This Publication
The alarm management building block allows you to configure types of alarms and alarm messages for your system. Use this quick start to configure the alarm management building block.
To help with the design and installation of your system, application files and other information are provided on the Connected Components Accelerator Toolkit (CCAT). The CCAT provides bills of materials (BOM), CAD drawings for panel layout and wiring, control programs, human machine interface (HMI) screens, and more. With these tools and the built-in best-practices design, you are free to focus on the design of your machine control and not on design overhead tasks.
The CCAT is available on the Connected Components Accelerator Toolkit DVD, publication CC-QR002, or through the Rockwell Automation Software Download and Registration System (SDRS) site at http://www.rockwellautomation.com/rockwellautomation/products-technologies/connected-components/tools/accelerator-toolkit.page
The beginning of each chapter contains the following information. Read these sections carefully before you begin work in each chapter:
• Before You Begin - The chapters in this quick start do not have to be completed in the order in which they appear. However, this section defines the minimum amount of preparation that is required before completing the current chapter.
• What You Need - This section lists the tools that are required to complete the steps in the current chapter, including, but not limited to, hardware and software.
• Follow These Steps - This section illustrates the steps in the current chapter and identifies the steps that are required to complete the examples.
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 7
Preface
Terminology
Available Connected Components Accelerator Toolkit Building Blocks
For the most up-to-date listing of available Connected Components Accelerator Toolkits and related quick starts, refer to these resources:
• Rockwell Automation Connected Components Accelerator Toolkit website athttp://www.rockwellautomation.com/rockwellautomation/products-technologies/connected-components/tools/accelerator-toolkit.page
• Connected Components Accelerator Toolkit Building Block Project Descriptions Quick Reference,publication CC-QR003
Term (Abbreviation) Definition
Application Sequence Programs User-modified programs that work together with the standard-state machine logic to control what the machine does while in the abort, clear, reset, run, and stop states.
Auto/manual operation When the PanelView™ 800 terminal is in Auto mode, the controller logic controls the machine and monitors machine status. When the PanelView 800 terminal switches to Manual mode, the terminal takes over control. Command buttons and numeric entry fields are available only when the machine is in Manual mode.
Bill of Materials (BOM) A list of components that are needed for your system.
Building block (BB) Tools to accelerate and simplify the development of a Micro800® controller-based application. A typical building block includes a starting Bill of Material (BOM), Computer-Aided Design (CAD) drawings, Micro800 controller programs, PanelView 800 terminal applications, and a quick start document.
Computer-Aided Design (CAD) A computer-based system that is developed to facilitate design of mechanical parts.
Connected Components Accelerator Toolkit (CCAT) Software with application files and other information to speed the design and startup of component-based machines.
CCAT project A project that consists of these items:• A ProposalWorks™-based bill of materials• A set of CAD drawings (dimensions and schematics)• A Connected Components Workbench project• HMI screens• A set of Quick Start documents• A project document with information about the project components and links to reference materials
Connected Components Workbench™ software Software environment for configuring or programming Micro800 controllers, PanelView 800 terminals, PowerFlex® drives, and other component-level products.
Connected Components Workbench project A project consists of one or more of the following:• Micro800 controller configuration• Up to 256 Micro800 programs, each with program local variables• Micro800 global variables• PanelView 800 terminal application• PowerFlex drive parameter lists
Global variables Project variables that any program can access, including all I/O and system variables.
State Machine control code Machine logic for coordinating overall machine operation that is based on states. The state machine broadcasts commands and receives feedback information from each of the building blocks via user-modified application sequence programs.
Tags A PanelView 800 term for variables.
User-defined Function Blocks (UDFBs) Function block instructions that can be used like standard function block instructions within any Connected Components Workbench programming language. Anyone that uses Connected Components Workbench software can write these functions blocks. Many UDFBs are posted on the Rockwell Automation® sample code website:http://samplecode.rockwellautomation.com/idc/groups/public/documents/webassets/sc_home_page.hcst.
User-defined Object (UDO) A collection of PanelView 800 terminal screen objects that can be pasted into a new screen.
8 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Preface
Additional Resources
These documents contain additional information concerning related products from Rockwell Automation.
You can view or download publications at http://www.rockwellautomation.com/literature/. To order paper copies of technical documentation, contact your local Allen-Bradley distributor or Rockwell Automation sales representative.
Resource Description
Guardmaster 440C-CR30 Software Configurable Safety Relay Quick Start Guide, publication 440C-QS001
Provides information on how to configure a Guardmaster® 440C-CR30 configurable safety relay to communicate with a PanelView 800 terminal via Modbus communication protocol.
Guardmaster 440C-CR30 Configurable Safety Relay User Manual, publication 440C-UM001
Provides detailed information on how to install, configure, operate, and troubleshoot a Guardmaster 440C-CR30 configurable safety relay.
Micro830 and Micro850 Programmable Controllers User Manual, publication 2080-UM002
Provides a reference guide for Micro830® and Micro850® controller systems. This publication also contains procedures on how to install, wire, and troubleshoot your controller.
Micro800 Digital and Analog Plug-in Modules and Accessories User Manual, publication 2080-UM004
Provides an overview and procedures for installing, wiring, and troubleshooting Micro800 plug-in modules and accessories.
Micro820 20-point Programmable Controllers User Manual, publication 2080-UM005
Provides a reference guide for Micro820™ controller systems. It also contains procedures on how to install, wire, and troubleshoot your controller.
PanelView 800 HMI Terminals User Manual, publication2711R-UM001
Provides information for configuring the PanelView 800 terminal.
PanelView 800 HMI Terminals Installation Instructions, publication 2711R-IN001
Provides instructions on how to install, wire, ground, and troubleshoot PanelView 800 terminals.
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 9
Preface
Notes:
10 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Chapter 1
Set Up the Alarm Management Building Block for Your Application
This chapter provides information on how to use the Alarm Management Building Block to configure alarms for your system. You can configure one alarm, then duplicate and edit the building block if you want more alarms.
Before You Begin• Review the Getting Started Connected Components Accelerator Toolkit with System Design Assistant Quick Start,
publication CC-QS035.• Open the Alarm Management Building Block Connected Components Workbench program file. This file can be
downloaded from the sample code website or customized and generated through CCAT version 2.
What You Need• Personal computer with an available USB port• Connected Components Workbench software, version 8.00 or later
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 11
Chapter 1 Set Up the Alarm Management Building Block for Your Application
Follow These Steps
To configure the alarm management building block, complete these steps.
Start
Configure the Alarm Type on page 13
Configure the Alarm Message on page 14
Configure the Alarm Events on page 15
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Set Up the Alarm Management Building Block for Your Application Chapter 1
Configure the Alarm Type
1. To launch the variable screen in the workspace, double-click the local variables of Alm_Mngmt.
2. Configure the alarm type by setting the initial value of Cfg_AlmType to TRUE or FALSE:• TRUE = Maintain Alarm configuration• FALSE = Standard Alarm configuration
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 13
Chapter 1 Set Up the Alarm Management Building Block for Your Application
Configure the Alarm Message
1. Expand the Alm_Event_1 and Alm_Msg_1 variables in the local variable tab.
These two variables consist of 10 arrays. The Alm_Event_1[x] is the alarm bit and Alm_Msg_1[x] is the corresponding alarm message. When Alm_Event_1[1] is TRUE, the string message in Alm_Msg_1[1] is displayed on the PanelView 800 terminal.
2. Configure your alarm message in the Initial Value of respective Alm_Msg_1[x].
This example shows two configured alarm messages.
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Set Up the Alarm Management Building Block for Your Application Chapter 1
Configure the Alarm Events
1. To launch the code in the workspace, double-click the Alm_Mngmt program from the Project Organizer.
2. In the workspace, program the condition for your respective alarm.
3. Build and download your program for testing.
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 15
Chapter 1 Set Up the Alarm Management Building Block for Your Application
Notes:
16 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Chapter 2
System Validation
This chapter provides information for how to configure and connect the devices in your Alarm Management Building Block system. After the configuration is complete, you can validate that the devices are communicating properly.
Before You Begin• Complete the steps in Chapter 1.• Verify that the devices are connected as shown in the wiring diagrams (see Figure 1 on page 19).• Apply power to the devices.
What You Need• Micro800 controller• 4-inch or larger PanelView 800 terminal• 1761-CBL-PM02, 9-pin to 8-pin MINI-DIN RS-232 communication cable, if a CIP serial connection for the
PanelView 800 terminal is used• Stratix™ Ethernet switch (if you use a CIP on Ethernet connection)• USB programming cable (A to B) or Ethernet cable for personal computer to Micro800 controller communication• Personal computer with available USB port and Ethernet connection with Connected Components Workbench
software, version 8 or later, installed
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 17
Chapter 2 System Validation
Follow These Steps
To validate your system, complete these steps.
Review the System Overview on page 19
Start
Configure the Controller Communication Ports on page 20
Configure the PanelView 800 Terminal Communication Settings
on page 22
Connect Your Devices on page 24
Download Your Program to the Controller on page 24
Configure the IP Address for Your PanelView 800 Terminal on page 25
Transfer Your HMI Application to the PanelView 800 Terminal
on page 26
Validate Your System on page 27
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System Validation Chapter 2
Review the System Overview
The PanelView 800 Terminal can be connected to the Micro800 controller with a CIP serial or CIP-on-Ethernet connection:
• For a CIP serial connection, use a 1761-CBL-PM02 cable to connect the PanelView 800 terminal to the embedded serial port of the Micro800 controller.
• For a CIP-on-Ethernet connection, connect the PanelView 800 terminal to the Stratix Ethernet switch. Then use the Ethernet patch cords to connect the Stratix Ethernet switch to the embedded Ethernet port of the Micro800 controller.
• For a CIP-on-Ethernet connection to a Micro850 controller, you can connect the terminal directly to the Ethernet port on the Micro850 controller by using an Ethernet cable.
Both methods of connection are explained in this manual, but choose only one method for your project.
Figure 1 - Device Connection Overview
PanelView 800 Terminal
Micro800 Controller
1761-CBL-PM02 (CIP serial) Cableor
Ethernet Switch and Cables
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Chapter 2 System Validation
Configure the Controller Communication Ports
Use the following settings for CIP serial communication.
Table 1 - CIP Serial Communication Default Serial Port Settings
To modify these settings in the default Connected Components Workbench project, follow these steps.
1. Use Connected Components Workbench software to open the Alarm Management Building Block program generated from CCAT version 2, or downloaded from the sample code website.
2. In the project Organizer, double-click the controller icon.
This example shows a Micro850 controller.
Embedded Serial Port(to PanelView 800 Terminal)
Settings Value
Driver CIP Serial
Baud Rate 38400
Parity None
Unit Address 1
Advanced Settings
Error Detection CRC
Embedded Responses After One Received
Duplicate Packet Detection Yes
Ack Timeout (x 20 ms) 50
NAK Retries 3
ENQ Retries 3
Transmit Retries 3
RTS Off Delay 0
RTS Send Delay 0
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System Validation Chapter 2
The Controller Detail view appears in the main project window.
3. Configure the settings for your PanelView 800 terminal communication port.
For a CIP serial connection, complete the following steps.a. Select Serial port in the controller configuration list.b. Configure the settings as shown in this example.
For a CIP-on-Ethernet connection, complete the following steps.a. Select Ethernet in the controller configuration list.b. Click Configure IP address and settings.c. Edit the IP Address, Subnet Mask, and Gateway Address settings.
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Chapter 2 System Validation
Configure the PanelView 800 Terminal Communication Settings
Use the following settings for CIP serial communication.
Table 2 - Default CIP Serial Communication and Controller Settings
To modify these settings in the default Connected Components Workbench project, follow these steps.
1. Double-click the PanelView 800 terminal device icon.
The PanelView Communication Settings pane appears in the main project window.
Driver Configuration Settings
Protocol CIP Serial
Port RS-232
Baud Rate 38400
Data Format: 8-N-1 8-N-1
Flow Control None
Controller Settings
Name PLC-1
Controller Type Micro800
Address 1
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System Validation Chapter 2
2. Configure the appropriate communication settings:
For CIP Serial communication, configure the settings that are shown here.
For CIP-on-Ethernet communication, configure the settings that are shown here.
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 23
Chapter 2 System Validation
Connect Your Devices
Connect the PanelView 800 terminal to the Micro800 controller:• For a CIP serial connection, use a 1761-CBL-PM02 cable to connect the PanelView 800 terminal to the embedded
serial port of the Micro800 controller.• For a CIP-on-Ethernet connection, connect the PanelView 800 terminal to the Stratix Ethernet switch. Then use the
Ethernet patch cords to connect the Stratix Ethernet switch to the embedded Ethernet port of the Micro800 controller.
Download Your Program to the Controller
To download your program to the controller, follow these steps.
1. Connect your personal computer to the controller (use either an Ethernet or USB connection).
If you are prompted to install any drivers, use the recommended drivers.
2. In your Connected Components Workbench project, from the Project Organizer, right-click your controller icon and choose Build.
3. When the program is finished building, check the Output pane at the bottom of your project window for a build success message.
Example Output Pane: Build Successful
If the build is successful, continue to step 4.
If the build is unsuccessful, an errors list appears. Continue to step a.
Ethernet Connection
USB Connection
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System Validation Chapter 2
Example Output Pane: Error List
a. Double-click an error description to go to that error.b. Correct each error.c. Repeat step 2 and step 3 until the build is successful and continue to step 4.
4. From the Project Organizer, right-click your controller icon and choose Download.
5. From the Connection Browser, select your controller and click OK.
6. If prompted to change the controller mode to Remote Program mode, click Yes.
Configure the IP Address for Your PanelView 800 Terminal
To configure a static IP address on the PanelView 800 terminal, follow these steps.
1. From the Main menu, press Communication to open the Communication screen.
2. Press Set Static IP Address.
3. Configure the IP Address and Mask values so they are in the same range as your Micro800 controller.
4. To return to the Main menu, press Main.
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 25
Chapter 2 System Validation
Transfer Your HMI Application to the PanelView 800 Terminal
To transfer your HMI application to the PanelView 800 terminal by using Connected Components Workbench software, follow these steps.
1. Be sure that your PanelView 800 terminal is connected with your personal computer via an Ethernet switch or Ethernet cable.
2. In the Project Organizer, right-click the PanelView 800 device icon and choose Download.
3. The Connection Browser window appears.
4. Select the PanelView 800 terminal and click OK.
5. Verify that the download completed successfully.
6. From the Main menu of your PanelView 800 terminal, press File Manager.
7. On the File Manager screen, select Internal as your Source.
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System Validation Chapter 2
8. Select your application AlmMgmt_T6T_M800_CIPS_r8.
9. Press Run.
Validate Your System
In this section, you review the Machine Functions screen and explore the Status and Command screens to test the manual control of the building block.
Understand the Machine Functions Screen
The Machine Functions screen is the screen that links to the installed building blocks. When this screen is first loaded, you can complete the following tasks:
• Return to the Machine Overview screen by pressing the X in the upper right hand corner of the screen.• View a device in detail by pressing its button.• View the current machine Auto/Manual state.• Change the current machine Auto/Manual state.• Clear machine faults, start/stop the machine (while in Auto mode) and go to the machine state diagram overview
screen.
The border of the device button changes color to indicate a specific status. For the Alarm Management building block, the button border colors indicate the following status:
• A gray border indicates that there is no alarm.• A red border indicates that an alarm is activated.
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Chapter 2 System Validation
Understand the Alarm Management Log Screen
When an alarm is triggered, the alarm message is logged on to this screen. The Alarm indicator blinks when there is an alarm. Press the arrow keys at the bottom of the screen to move through the alarm list.
• Press the Clear Alms button to clear the alarm message in the alarm list.• Press the Ack All button to acknowledge all alarms at once.• Press the Enter button to acknowledge selected alarm.
28 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Appendix A
RA_AlmMngmt_Cfg_Sts User-defined Function Block
This User-defined Function Block (UDFB) lets you configure alarm events and alarm messages, and configure the alarm events to be maintained or standard.
• Maintained alarm = alarm status and alarm output stays triggered until you reset the alarm.• Standard alarm = alarm status and alarm output resets automatically when an alarm input is inactive.
When you use this UDFB with the alarm function of the PanelView 800 terminal, you can create the alarm tags and reference alarm events and messages to the outputs of the UDFB.
Figure 2 - RA_AlmMngmt_Cfg_Sts UDFB
Table 3 - Alarm Management Functional Block Alarm Inputs
Table 4 - Alarm Management Functional Block Alarm Outputs
FB Inputs Data Type Input Data Range Description
AlmGrp BOOL TRUE/FALSE When preceding rung conditions are TRUE, this function block is enabled.
AlmGrp ARRAY, BOOL [1…10] TRUE/FALSE Alarm event inputs
AlmMsg ARRAY, STRING [1…10] 80 CHAR Alarm message inputs
Config BOOL TRUE/FALSE TRUE: Maintained alarmFALSE: Standard alarm
Reset BOOL TRUE/FALSE When triggered, this input clears AlmGrpOut and AlmSts.
FB Outputs Data Type Description
FBENO BOOL When the function block is enabled, this output is enabled (TRUE).
AlmGrpOut ARRAY, BOOL Alarm event outputs
AlmMsgOut ARRAY, STRING Alarm message outputs
AlmSts BOOL Alarm status becomes TRUE when either alarm event output is TRUE.
Rockwell Automation Publication CC-QS039A-EN-P - August 2015 29
Appendix A RA_AlmMngmt_Cfg_Sts User-defined Function Block
Notes:
30 Rockwell Automation Publication CC-QS039A-EN-P - August 2015
Publication CC-QS039A-EN-P - August 2015Copyright © 2015 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products.At http://www.rockwellautomation.com/support you can find technical and application notes, sample code, and links to software service packs. You can also visit our Support Center at https://rockwellautomation.custhelp.com/ for software updates, support chats and forums, technical information, FAQs, and to sign up for product notification updates.
In addition, we offer multiple support programs for installation, configuration, and troubleshooting. For more information, contact your local distributor or Rockwell Automation representative, or visithttp://www.rockwellautomation.com/services/online-phone.
Installation Assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual. You can contact Customer Support for initial help in getting your product up and running.
New Product Satisfaction Return
Rockwell Automation tests all of its products to help ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.
Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document, complete this form, publication RA-DU002, available at http://www.rockwellautomation.com/literature/.
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