IMCEA, 14080 Nacogdoches Road #329, San Antonio, Texas 78247-1944 1 (940) 463-5145 INSIDE THIS ISSUE: IMCEA Announces Tradeshow 2 IMCEA Hawaii Chapter Hosts Quarterly Meeng 3 Weisbaden Auto Skills Awarded For Excellence 5-6 Air Force Rubenstein Award Winner 6 Carol Poer Receives Leadership Award 8 FYI 9 IMCEA Scholarship Applicaons 10- 13 IMCEA Awards Applicaon 14 Connections Uniting Military MWR/Service Professionals Worldwide for 40 Years! VOLUME 83 MAY 2016 May is also when we celebrate mothers and special women in our life on Mother’s Day. We also celebrate Military Spouses, those brave men and women who sacrifice daily to support our troops and keep families functioning on the home front. Their contribution is extraordinary and often forgotten. Lastly, remember those who made the ultimate sacrifice for our freedom when we celebrate Memorial Day on May 30th. Freedom is most certainly not free. Sincerely, Melissa Wells Director of Marketing and Communications M ay seems to be the perfect month. The lovely late spring days before the heat of summer officially sets in, flowers in bloom everywhere you look, graduations of bright- eyed and excited kids everywhere and those open- window, sunny, breezy days that make you want to breathe deep and take it all in. It is also the kick-off to summer and the many exciting activities to come! Speaking of excitement, I am ecstatic to announce that after a three-year hiatus, IMCEA will be having a tradeshow this year in conjunction with the Armed Forces Food and Beverage Workshop! The Workshop will take place the week of August 22-26 with The IMCEA Tradeshow on Thursday, August 25 in San Antonio, TX. Read more on page 2. We are very excited to bring this great event to our members and vendor partners. Vendors interested in a booth for the tradeshow should contact Melissa Wells, [email protected]. This is the last month to submit your applications for IMCEA Awards and Scholarships! Don’t miss out on your chance to honor those deserving coworkers and peers. Applications available on pages 10-14 and at www.imcea.org. A Month to Celebrate Check out the latest tips and trends from Ventura Foods in our FYI section! This informative newsletter keeps you up to date on the latest information to keep you at the top of your game!
Connections Uniting Military MWR/Service Professionals Worldwide for 40 Years!
V O L U M E 8 3
M A Y 2 0 1 6
May is also when we celebrate mothers and special women in our life on Mother’s Day. We also celebrate Military Spouses, those brave men and women who sacrifice daily to support our troops and keep families functioning on the home front. Their contribution is extraordinary and often forgotten. Lastly, remember those who made the ultimate sacrifice for our freedom when we celebrate Memorial Day on May 30th. Freedom is most certainly not free. Sincerely, Melissa Wells Director of Marketing and Communications
M ay seems to be the perfect month. The
lovely late spring days before the heat of summer officially
sets in, flowers in bloom everywhere you look, graduations of bright-eyed and excited kids
everywhere and those open-window, sunny, breezy days that make you want to breathe deep and take it all in. It is also the kick-off to summer and the many exciting activities to come! Speaking of excitement, I am ecstatic to announce that after a three-year hiatus, IMCEA will be having a tradeshow this year in
conjunction with the Armed Forces Food and Beverage Workshop! The Workshop will take place the week of August 22-26 with The IMCEA Tradeshow on Thursday, August 25 in San Antonio, TX. Read more on page 2. We are very excited to bring this great event to our members and vendor partners. Vendors interested in a booth for the tradeshow should contact Melissa Wells, [email protected]. This is the last month to submit your applications for IMCEA Awards and Scholarships! Don’t miss out on your chance to
honor those deserving coworkers and peers. Applications available on pages 10-14 and at www.imcea.org.
A ir Force Services Activity (AFSVA) is preparing to host
the Armed Forces Food and Beverage Training Seminar this summer in conjunction with the International Military Community Executives’ Association (IMCEA). Scheduled for August 22 - 26, 2016, at the Airport Hilton in San Antonio, Texas, the workshop
features updates and discussions from the Office of the Secretary of Defense, the Department of Defense and the Defense Logistics Agency, plus breakout sessions, industry speakers and a moderated question-and-answer panel discussion with chief executive officers. In addition to the training sessions, IMCEA will host a half-day trade show on Thursday, Aug. 25. According to AFSVA APF Operations Chief Bill Spencer, more than 200 military food and beverage managers from all branches of service are
expected to attend the five-day
workshop for training on sharpening the performance of nonappropriated (NAF) and appropriated (APF) funded facilities. “It’s all about the Healthy Base Initiative, efficiencies and modernization,” said Jim Krueger, President of IMCEA and Chief, Business Development, AFSVA. Military food and beverage is a stronger competitor for the dollars service members spend on meals, and the workshop is important to improving this key aspect of morale and well-being.
AFSVA Readies Food and Beverage Training Event with IMCEA Tradeshow
T he members of the IMCEA Hawaii Chapter met for our quarterly meeting on JBPHH Country
Bar at Club Pearl, Tuesday April 12, 2016. At approximately 1744, 16 members include Brian Ishii - president, and Chandra Namumnart, vice president of EKNA Services Inc. who sponsored our quarterly meeting. The three panelists were Hyun Woo Chang, (Chief of NAF support with the U.S. Army), Keith Mashiyama, CFO (MCB Hawaii-MCCS), and Neil Morgan (MWR Director, U.S. Coast Guard).
1. What financial statistics do you use to analyze your programs and are similar businesses monitored individually or by groups?
2. What are your profitable programs and are they required to maintain a certain profit percentage?
3. What categories are your support programs in and how are they funded to include HQ?
First question: Chang pointed out that the Army uses NIBD as the standard for analyzing the financial status of their programs. All programs at the garrison level are monitored individually, but HQ sets benchmarks for each category on an aggregate level. Mashiyama said that the Marine Corps’ uses NIAD as the bottom line to evaluate programs status, which includes an HQ assessment of 5.8% of sales. Morgan said the Coast Guard has an accounting technician to assist with financial statistics. The Coast Guard deals with APF and profitability from NAF operations. Second question: Chang reported that bowling
center, golf, kennels, leisure and travel services and auto skills centers are some profitable programs. Mashiyama said lodging and gas sales are the most profitable. Other services such as Sunset Lanai are profiting because they only need to open for each catering need. Clubs generated profits with the help of the Air Show and other services such as GameStop and the base marina are doing well. Morgan said the Hideaway at Air Station Barber’s Point is doing well with a large portion of the business coming from the Army personnel. The soldiers don’t want to drive to Waikiki. Third question: Chang said the support programs for the Army are categorized as Cat Y in the financial reporting system (more commonly referred to as overhead and common Support). Support programs include financial management, marketing, logistics, fund administration, etc. There are a few sources of funding in overhead such as AAFES dividends, franchise fees and any UFM that’s left over after covering Cat A, B and remote and isolated C programs. Mashiyama said the Marine Corps support covers Cat A, B and C with less than 10% of costs covered via APF. The rest is covered via profits from the business activities. 5.8% of our revenue is paid to HQ as assessments to fund their operations. Morgan said he is doing all the marketing and HR.
The three panelists were Hyun Woo Chang, (Chief of NAF support with the U.S. Army), Keith Mashiyama, CFO (MCB Hawaii-MCCS), and Neil Morgan (MWR Director, U.S. Coast Guard).
From left to right; Brian Ishii – President EKNA Services, William “Rusty”
save money,” said Terry Pitts, a U.S. Army civilian with
the garrison’s Plans, Analysis and Integration Office.
“Basically everything I’ve learned (about car
maintenance) is from Army crafts shops.”
While the staff members take their jobs very seriously, as
witnessed by a consistent stream of positive Interactive
Customer Evaluation feedback and the recent IMCOM-
level award, there have been less serious moments,
Babcock said.
“We’ve had people come in to get their air conditioners
fixed – and it turns out they didn’t have one. We also had
a customer ask to have her tire pressure checked. When
we checked it, it was 90 pounds in each tire (dangerously
overinflated).”
In each case, the staff was quick to explain the workings
of the vehicle and to assist, Babcock added.
Wiesbaden Automotive Skills is located on the North
Side of Clay Kaserne (enter through Wiesbaden-
Erbenheim). The center is open Tuesday to Friday from
11 a.m. to 8 p.m., Saturday and Sunday from 10 a.m. to
6 p.m. For more information, visit http://
wiesbaden.armymwr.com/europe/wiesbaden/programs/
automotive-skills.
Ms. Dajana Steele, Club Operations Manager,
Kendrick Club, Joint Base
San Antonio, TX, was
selected to receive the 2015
IMCEA Irving Rubenstein
Memorial Award for the Air
Force. She was recognized
for her outstanding service
as the operations manager
at the JBSA-Randolph
Kendrick Club which
supports 2,800 members
and over $2M in annual sales. The Kendrick Club
supports distinguished customers from not only
the installation level but acts as a focal point for
activities on the Randolph AFB,
TX campus, home to
Headquarters, Air Education
and Training Command
(AETC). Brigadier General
Robert LaBrutta, 502 Air Base
Wing (ABW), Commander and
Chief Master Sergeant Stanley
Cadell, 502 ABW, Command
Chief, presented Ms. Steele the
award at the 502 ABW
Commanders Call.
Dajana Steele Receives 2015 Irving Rubenstein Award for Air Force
Dear IMCEA, I wanted to send a short note to announce that I am retiring from government service after more than 33 years. My wife and I are going to move back to our home in Michigan. I wanted to let the membership know how important IMCEA has been to me and my career. I would not have been able to achieve this level of success without the training and networking provided by this organization. I want to thank all of the Corporate Partners as well. Your participation and support help us provide quality of life programs for our military and their families. Thanks to all my fellow members for all the guidance and good advice you have freely given over the years. Keep in touch. Best Wishes! Mick MICHAEL SZYMANSKI Director, 78th Force Support Squadron Robins AFB, GA 31088
Long-Time IMCEA Member and Air Force Director Michael Szymanski Retires
O n 25 February 2016 Ms. Carol Potter was recognized before her peers with the presentation of
the IMCEA 2015 Morale, Welfare, and Recreation (MWR) Leadership Award. Carol Potter served in the Office of the Secretary of Defense’s Military Community and Family Policy section for over 20 years and retired last May as Assistant Director for MWR Policy. Her nomination for this award shows the considerable esteem in which she was held by her peers in the professional community. Here are some of the examples cited in the award: “She has provided steadfast support, exceptional guidance and resources to MWR programs within all the Services. The Services are particularly grateful for Ms. Potter’s successful initiation and management of the DoD MWR Customer Satisfaction Survey. Ms. Potter has been a unifying voice across all sister services’ lodging programs for many years now. Her patience, ability to communicate effectively and to find
common ground have directly lead to successful collaborations on many initiatives. Carol Potter has the distinction of following in the footsteps
of 22 earlier recipients of this award; however, Ms. Potter is the first woman to receive the award. Since her retirement, she has stayed actively involved with MWR. Ms. Potter has been inducted and is serving as a Fellow into the American Academy of Parks and Recreation (limited to only 125 members) and served as one of five judges for the National Gold Medal Awards for Excellence in Park and Recreation Management. Congratulations on becoming the latest recipient of the IMCEA Moral, Welfare, and Recreation Leadership Award!
Carol Potter Receives IMCEA Leadership Award
Submitted by Nancy Pasternack, CMCE
M ay is a month of remembrance as we celebrate Memorial Day
on May 30. Growing up, my family, my grandmother in particular, always emphasized the importance of remembrance on “Decoration Day.” She took it as an opportunity to pass on oral family history and genealogy and let us know where our family was laid to rest. We spent the day together laying flowers and remembering. We also attended a Memorial Day service in a small country church where veterans of recent wars marched in with the flag to commemorate the day and remember those gone before. Each year there were fewer and the ones that remained marched a little slower. Flags were carefully laid and collected to honor and remember as they continue to be at memorials and cemeteries across the country. The Gettysburg Address was something we always read at that service and I think its significance and value still
ring true. Let us all remember those who have made the ultimate sacrifice this Memorial Day.
The Gettysburg Address
F our score and seven years ago our fathers brought forth on this
continent, a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal. Now we are engaged in a great civil war, testing whether that nation, or any nation so conceived and so dedicated, can long endure. We are met on a great battle-field of that war. We have come to dedicate a portion of that field, as a final resting place for those who here gave their lives that that nation might live. It is altogether fitting and proper that we should do this. But, in a larger sense, we can not dedicate -- we can not consecrate -- we can not hallow -- this ground. The
brave men, living and dead, who struggled here, have consecrated it, far above our poor power to add or detract. The world will little note, nor long remember what we say here, but it can never forget what they did here. It is for us the living, rather, to be dedicated here to the unfinished work which they who fought here have thus far so nobly advanced. It is rather for us to be here dedicated to the great task remaining before us -- that from these honored dead we take increased devotion to that cause for which they gave the last full measure of devotion -- that we here highly resolve that these dead shall not have died in vain -- that this nation, under God, shall have a new birth of freedom -- and that government of the people, by the people, for the people, shall not perish from the earth.
O ne amazing benefit of your membership with IMCEA is the
ability to become CMCE Certified. The only military Morale, Welfare, and Recreation (MWR) certification program that is nationally registered by the National Certification Commission. As with any certification, you have to re-certify every three years. Recertification is easy! All you have to do is fill out the form on our website https://imcea.org/wp-content/uploads/2012/04/cmcerecognition1.pdf and send it in to us. The cost for re-certification is $50. You do not want to let this prestigious certification lapse! For questions about CMCE certification, or your CMCE status, please email [email protected].
IMCEA and the National Restaurant Association
have partnered to provide IMCEA members with
ServSafe®
Food Safety and ServSafe Alcohol®
online training and certification at a special discounted
price.
The ServSafe food safety and ServSafe Alcohol online
courses allow you to take training on your own
schedule and spend less time away from the operation,
at a lower overall training cost. Click here for more
