Connections Leading the way in compassion and discovery. May/June 2012 Vol. 10 Issue 4 Corporate Events Staff Forums 11 June, Monday 1:30 - 2:30 p.m. Mental Health Services 12 June, Tuesday 1:30 - 2:30 p.m. St. Mary’s of the Lake Hospital 15 June, Friday 10:00 - 11:00 a.m. Providence Manor Community Information Meeting on Redevelopment 18 June, Monday 6:00 - 7:30 p.m. Mental Health Services, The Atrium 752 King St. West what’s inside Students win credit for philanthrophy Building Providence Care Hospital - Master Plan updated Regional Community Brain Injury Services Profile: Health Information Professionals Team Providence Care donates beds to hospital in Uganda Community Meeting on redevelopment E n h a n c i n g Qu a lit y o f L i f e for over 150 years www.providencecare.ca 25th Anniversary - Congratulations! Regional Community Brain Injury Services (RCBIS) Enhancing quality of life of people with acquired brain injury since 1987! Words of appreciation from clients: “My counsellor made me feel like a somebody.” “My goals were 95% achieved and it was mostly because of the services that were provided by RCBIS.” “The staff and clients were always friendly and did not judge me.” “Having someone there who understood what I was going through was nice.” “I was able to determine that my abilities are much greater than I had believed. My confidence and productivity has greatly improved.” “One of the things I valued was how the staff viewed my issues as important and were not judgemental.” See inside for more information on RCBIS. Providence Care Regional Community Brain Injury Services is one of three partners to host an art exhibition celebrating the successes of brain injury survivors. The exhibit runs June 9-28 at the John M. Parrott Art Gallery (Corridor Gallery, 3rd floor), Belleville Public Library, 254 Pinnacle St. in Belleville.
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C o n n e c t i o n sLeading the way in compassion and discovery.
May/June 2012 Vol. 10 Issue 4
Corporate Events
Staff Forums 11 June, Monday 1:30 - 2:30 p.m. Mental Health Services 12 June, Tuesday 1:30 - 2:30 p.m. St. Mary’s of the Lake Hospital 15 June, Friday 10:00 - 11:00 a.m. Providence Manor
Community Information Meeting on Redevelopment 18 June, Monday 6:00 - 7:30 p.m. Mental Health Services, The Atrium 752 King St. West
what’s inside Students win credit for philanthrophy
Building Providence Care Hospital - Master Plan updated
Regional Community Brain Injury Services
Profile: Health Information Professionals Team
Providence Care donates beds to hospital in Uganda
Community Meeting on redevelopment
Enhancing Quality of Lifefor over 150 years
www.providencecare.ca
25th Anniversary - Congratulations!Regional Community Brain Injury Services
(RCBIS)Enhancing quality of life of people with acquired brain injury since 1987!
Words of appreciation from clients: “My counsellor made me feel like a somebody.” “My goals were 95% achieved and it was mostly because of the services that were provided by RCBIS.” “The staff and clients were always friendly and did not judge me.” “Having someone there who understood what I was going through was nice.” “I was able to determine that my abilities are much greater than I had believed. My confidence and productivity has greatly improved.” “One of the things I valued was how the staff viewed my issues as important and were not judgemental.”
See inside for more information on RCBIS.
Providence Care Regional Community Brain Injury Services is one of three partners to host an art exhibition celebrating the successes of brain injury survivors. The exhibit runs June 9-28 at the John M. Parrott Art Gallery (Corridor Gallery, 3rd floor), Belleville Public Library, 254 Pinnacle St. in Belleville.
Providence Care Connections May/June 2012 Vol. 10 Issue 4
They may not know how the Goatface events got their name, but this year’s organizing committee certainly held the secret ingredients for successful events.
Thanks to the work of these wonderful students from Queen’s University, Maggie Lorenzetti and Caity Stewart dropped by the University Hospitals Kingston Foundation office on the last day of school with a $14,000 cheque for the palliative care program at Providence Care’s St. Mary’s of the Lake site.
The funds were raised at three events this year – the first was designed as “a way to set ourselves apart,” Maggie says, describing the Halloween-themed “Ghostface” party at Stages Nightclub. The second, called Minq, was held near Valentine’s day, featuring champagne and lingerie.
“It’s definitely a crowd pleaser,” Maggie says. “The boys really loved that one.” Eight hundred tickets were sold and 18 models took part in the event sponsored by American Apparel.
The crowning glory for the Goatface crew is the annual Goatface Ball that takes place on the last day of classes – a particular challenge this year as it was April 5, the Thursday before Easter weekend. The annual ball is the equivalent of a prom for graduating students and attracted about 500 people to the Harbour Restaurant.
“Goatface has been around for 15 or 20 years,” Maggie says. “About seven years
Students earn credit for philanthropy
ago it was turned into a not-for-profit fundraiser and we have been working with UHKF. Our end goal is to raise as much money as possible.”
Since 2006, the Goatface events have contributed more than $142,000 to help improve health care in the Kingston region.
“It’s really great to be giving back,” Caity says, who will be taking over for Maggie as chair of the group next year. For Maggie, who hails from Montreal, leaving Goatface after four years of it being a significant part of her student career, is bittersweet. It was a lot of work, but it is a great feeling to see people having a good time and knowing their efforts are helping a worthwhile cause.
“To end it on this note is great. We could not have done any better,” Maggie says.
Caity, who comes to Queen’s from Toronto, is already looking forward to working with the next 15-20 member Goatface committee and getting ready for Ghostface 2012.
- Julie White Manager, Marketing & Communications University Hospitals Kingston Foundation
University Hospitals Kingston Foundation is the fundraising arm
for Providence Care, Kingston General Hospital and Hotel Dieu Hospital.
www.uhkf.ca
Lori Faggiani (left) from UHKF is presented with $14,000 from outgoing Goatface Committee Chair Maggie Lorenzetti (middle) and Caity Stewart (right).
Providence Care Connections May/June 2012 Vol. 10 Issue 4
Providence Care has passed another redevelopment milestone this past week – with the completion and submission of an updated Master Plan Report to the Ministry of Health and Long-Term Care (MOHLTC). The 50-page document is key to the planning process, and presents an overview of the major issues and strategies affecting the development of our new hospital.
What is the master plan? What does it do for the new hospital?
The master plan lays out criteria and rationales behind preferred options as we move through the planning process. It examines building site options and alternatives, and presents a preferred direction, conceptual building and overall site plan.
The master plan is not the design for the new hospital, nor is it a static document. The Master Plan Report represents a snapshot of where we are now in the development of our new hospital and provides rationale for the choices we have made so far. The intent of this plan is to provide guidance for further development of the project and the decisions yet to be made.
Benchmarking statistics, area analysis and functional program reviews were all part of the work leading to the update of the Master Plan Report. Through the analysis of information, criteria was identified that could inform the development of the master plan concepts.
The Updated Master Plan focused on the analysis of the following issues: Patient Room Module In-Patient Configuration Building Height, Stacking and Site Plan
Taking all of these analyses into consideration, the architects Providence Care is currently working with (HOK – our
Planning, Design and Compliance team) developed several options for discussion, including those originally outlined in the first Master Plan by Stantec Architecture Inc. Providence Care weighed the pros and cons of each component and site strategy that was developed, taking into consideration the input received from user groups, and chose to move the design forward with the option that will best suit our needs. That is the Master Plan that has been submitted to the MOHLTC.
Remember, at this stage, the Master Plan does not represent a complete building design. The plan is only concerned with high-level planning that positions the building on its site. The colour of the walls, type of flooring, etc. are not included. These issues will be covered as the design continues to evolve over time.
Next Steps…
Block Schematics and Output Specifications: May – June 2012
The preferred options outlined in the Master Plan will be further investigated and refined through the development of Block Schematics and Output Specifications.
The Block Schematics design phase is probably the most exciting and creative part of the project up-to-this-point. Over the next two months, the Providence Care Redevelopment Planning Team and User groups, in consultation with the architects from HOK, will complete conceptual floor
plans and interior spatial relations to be used to direct the design work to follow.
The Master Plan, Block Schematics and Output Specifications will establish the criteria and guidelines for the firms that bid on our Providence Care Hospital project next year.
Questions? Comments?
At any time during the planning process staff are invited to contact the planning team directly to provide feedback or to ask questions. Direct your comments to [email protected].
B U I L D I N G . . . HOSPITALTaking shape...Master Plan updated
Happenings...User Group Meetings:Block Schematic and Clinical Output Specification User Group meetings began end of May.
Redevelopment celebration:Treeplanting took place June 10 on site of new Providence Care Hospital during Staff & Family BBQ.
Update at Staff Forums:Best Practice Researchers will host redevelopment sessions at Staff Forums in June.
Community Information Meeting:PCH Planning Team will host a Community Information meeting June 18, 6:00-7:30 p.m. at MHS.
Looking for LEGO:Donations of old LEGO or other building block toys welcome, email: [email protected].
Providence Care Connections May/June 2012 Vol. 10 Issue 4
Providence Care profile
They’re HIP! Health Information Professionals Team
LtoR: Monique Croteau, Supervisor, Patient Records & Registration; Cheryl Westervelt, Manager, Patient Records & Registration; Deborah Murphy, Health Information Practitioner; Sara Mayhew, Case Costing Coordinator; Madeline Halladay, Director, Patient Records & Registration. Absent: Joan Richardson, Health Information Practitioner; Carol Burtch, Administrative Support Secretary.
Personal health information must be protected, monitored, and carefully released to help our patients and clients get the care they need. Members of our HIP team have the training and skills to make it happen.
HIP ensures better information, better decisions and better health care.
“We care about the person behind the record – ensuring privacy, security and accuracy of their personal health information,” states Cheryl Westervelt, Manager of Patient Records & Registration at Providence Care. From initial registration when a patient or client presents for a clinic or is admitted to our hospitals through to discharge, our HIP Team ensures appropriate consents for release of information are obtained and checks and monitors accuracy and consistency of personal health information. Support is provided to Providence Manor as needed. The team is responsible for daily census reporting, case costing, ALC-WTIS data submission, CIHI submissions, NRC Patient Satisfaction Surveys; which assists with management planning at the senior level, and by the SE Local Health Integration Network, and Ministry of Health. Managing health information is vital as new technology, funding and policies continue to evolve.
Accurate, consistent and quality information helps ensure the delivery of quality health care. Health Information Professionals are trusted members of the health care team and due to their efforts, are able to share vital patient information with other care providers, the quality of care is improved, accurate research is initiated, better strategic decisions are made and administrative operations are more efficient and cost effective.
Members of our HIP Team are certified members of CHIMA – the Canadian Health Information Management Association (www.echima.ca). CHIMA’s vision is to advance the health care system as the change leader in health information management.
- Cathy Clark Communications Officer
from Providence Care, patients at the Uganda maternity hospital had to be transferred to a rug on the floor after giving birth in order to free the bed for the next patient.
Providence Care plans to take a leading role in expanding on this joint project with the Rotary Club. The need is great in third world countries and also in northern regions of Canada. The project has met with great enthusiasm and cooperation from our staff. Ian Fraser (Housekeeping Service Manager) and Karl Stiles (Supply Clerk) and other staff members, are keen to take part in the project and have assisted to make the donation to Uganda happen. It takes many people and a great deal of coordination - from identifying, storing, crating, moving and shipping materials to identifying where the need is greatest. The Rotary Club holds various fundraising activities that cover the costs of shipping, etc. Says Murray, “This is just another way that Providence Care lives its Mission. It’s wonderful to be a part of.”
- Cathy Clark Communications Officer
Providence Care was recently recognized by the Rotary Club of Kingston for donation of surplus hospital beds and medical equipment for rural hospitals in Uganda. On behalf of our Providence Care family, Dale Kenney, President & CEO, proudly accepted the certificate of recognition at the Rotary Club meeting in May.
“It’s exciting to see good things happen out of outdated materials,” states Murray Hillier, Nurse Educator for our Adult Treatment & Rehab program at Mental Health Services and a member of the Rotary Club’s World Services Committee. Murray has been instrumental in spearheading the coordination of the project to repurpose medical equipment and other materials no longer in use at Providence Care. Great advances have been made in the area of medical equipment and, although outdated, a lot of materials are still perfectly usable and very welcome to medical facilities that have limited or no resources. For example, wind-up beds have been replaced by electrical ones in our hospitals but for a poor maternity hospital in Uganda (in photos) with no electricity, they are pure gold. Until the donation of 37 wind-up beds
Providence Care Connections May/June 2012 Vol. 10 Issue 4
Living our Mission...Providence Care donates beds to hospital in Uganda, plans underway to expand repurposing of surplus materials
At Providence Care we are fortunate to have the assistance of volunteers who contribute in a variety of ways. At our Mental Health Services (MHS) location, over 100 Providence Care volunteers give of their time, experience and support to enhance the lives of our patients and clients. Many of these volunteers are Queen’s University students, including members of the Queen’s Golden Gaels football team, who are eager to help out in any way they can. They work alongside recreation therapy, social work and nursing staff on the wards, in the Patient
Providence Care Connections May/June 2012 Vol. 10 Issue 4
Volunteers continue to enhance careOver 1,000 volunteers assist in enhancing quality of life of our patients/clients/residents across Providence Care. As at our other facilities, volunteers at our MHS location assist in a variety of ways...
Words of Appreciation
From MHS staff:“Our volunteers (what they bring and who they are) are simply priceless. Participants at the Dual Diagnosis Centre truly appreciate and savor each encounter they have with our numerous volunteers.”
- Gord Unsworth, Occupational TherapistDual Diagnosis Centre
“Volunteers’ dedication to the clients on the unit is incredible! They are a valued member of our team. Thank goodness for their musical talent and creativity! The patients’ lives are enriched because of what you give every week.”
“Clients who have difficulty self-initiating seem to benefit a lot from theassertive and yet gentle way our volunteers attempt to engage them.”
- Philip Burge, Social WorkerAdult Treatment & Rehab Services
“Their gift of time and hospitality mean so much to our clients.”
- Henry Clarke, Spiritual Health
From patients/clients:“The volunteers are so fun and they talk to everyone and do fun things with us.”
“I look forward to the volunteers on Ward 13, it breaks up my day and gives me someone new to interact with.”
“Volunteers are fun and happy people.”
“Thank you for bringing me to church service and for bringing in your dog to visit with us.”
“Thanks for opening the library andspending time with us, I really appreciate it.”
Library and in Westwood School. They assist our Spiritual Health department and the Dual Diagnosis Centre. They can also be found accompanying patients outside so that they can enjoy and benefit from the nice weather.
Providence Care thanks long-time MHS volunteers
This summer, a group of long-time volunteers at MHS, the Volunteer Valuable Ventures Association of Kingston, is winding down its operations. The Association has supported/facilitated volunteer activities at MHS for over 25 years, and made many valuable contributions to Providence Care. Their efforts have included operating the Gift Shop and Nevada fund, and helping to enhance the quality of life of our patients and clients. We thank them for their many years of dedication to our organization.
Although the association’s decision to dissolve its operations may result in the temporary closure of the MHS gift shop, we continue to have the support of many individual volunteers at MHS. As well, the Nevada fund will continue. Providence Care’s Volunteer Services department will determine a transition plan and next steps, and will keep staff, volunteers, patients, clients and visitors informed through the process. Our priority will be to ensure continued opportunities for volunteers in our community to work with and support our clients and patients.
- Janet Hunter Director, Volunteer Services Mental Health Services & St. Mary’s of the Lake Hospital
Back row LtoR: Dr. Martin Logan, Josh Lambert, Christine Hobbs, Neil Muchmore, Dawn Downey, Sandra Redden, Chris Misevicius, Jeff O’Neill, Susan Saucier, Joni Hartman Front row LtoR: Susan Inwood, Brayden Edgeley, Tim Hammell, Rachael Henry, Lynn Harrick, Stephanie Ostler, Rebecca Wilde, Paula LeSarge-Mayo, Sue Longmuir, Laurie Ogilvie, Lisanne Mitts, Kari Dillman, Mikaela Spence, Leslie YatemanAbsent from photo: Julie Austin, Sarah Johnston, Corey Armitage, Geoff Dick, Lauren Kirkham, John McCabe, Brooke Roddy, Angela Roddy, , Sheryl Wattie, Emily Britt, Margie Clifford, Joshua Dent, Katie Gorman, Rebecca Loney, Nicole May, Alyssa Muchmore, Evon Sanchez, Igor Vrabac
Since 1987 RCBIS has been enabling people in southeastern Ontario who have acquired brain injuries to live full and satisfying lives in their own communities. Injuries to the brain alter physical, cognitive and/or emotional abilities and responses. Brain injuries are usually caused by trauma (e.g. motor vehicle crashes, falls) or medical conditions (e.g. brain hemorrhages, tumours and infections). “In the past 25 years our referrals have become more complicated with comorbidities such as addictions, mental health concerns, and a mix of physical health concerns. The people referred to us have significant needs,” states Dawn Downey, Program Manager. RCBIS offers a range of services that include psychology, life skills / independence training, supported living, family support and education. Now operating with a staff of 37 people, RCBIS also offers student placements through Queen’s University, St. Lawrence College and the Ongwanada Psychology Internship program.
Outreach services are provided one-to-one or in group settings and are in clients’ homes, their communities and at the RCBIS offices in Kingston, Belleville and Brockville. A variety of programs are offered such as cooking, recreation and current events.
These groups provide opportunities for individuals with ABI to develop social skills and make meaningful connections
with others. A 10-week mentorship program is offered through the Brockville office. The residential service is provided in Kingston.
“Participate to Learn” is the RCBIS approach for rehabilitation in the community for people with ABI. The program consists of the client identifying meaningful roles they wish to fulfill, creating a plan to assist the person in fulfilling those roles, and putting in place indicators that will track progress. The program is based in the context of daily life, taking into consideration the client’s environment and existing supports.
With the implementation of System Navigation in the past year, RCBIS has seen a 30% increase in referrals and last year provided 12,000 hours of outreach service to 300 people. Referrals are accepted from service providers, individuals, and family members. RCBIS operates out of three main offices:In Kingston: 303 Bagot St., Suite 401, LaSalle Mews Tel: 613-547-6969In Belleville: Quinte Mall Office Tower, 100 Bell Blvd., Suite 335 Tel: 613-968-8888In Brockville: The Brockville Centre, 125 Stewart Blvd., Suite 227 Tel: 613-342-1613
- Cathy Clark, Communications Officer
RCBIS: Historical Facts1987 ~ RCBIS began under Kingston General Hospital’s administration with a Transitional Living Centre (TLC) that consisted of eight beds for temporary, residential rehabilitation. The TLC was located on Barrie Street next to City Park in Kingston.
1989 ~ Eight more program spaces were added with the addition of a day rehabilitation program.
1991 ~ Regional Brain Injury Outpatient Services (RBIOS) began with a part-time multi-disciplinary team providing assessment and recommendations to individuals in southeastern Ontario with ABI.
1994 ~ Ministry of Health (MOH) started ABI repatriation - bringing back to Ontario over 100 individuals who had to go to the United States for care. MOH provided infrastructure funding that enabled RCBIS to open offices in Brockville and Trenton (later Belleville), to start a 24-hour residential service, and to amalgamate the RBIOS into what is now known as the Regional Community Brain Injury Services. Therapy services were enhanced such that RCBIS had a full team of therapists and two Access Centre Case Managers were seconded to RCBIS to process referrals.
1996 ~ Sponsorship of RCBIS was transferred from KGH to Providence Care.
1998 ~ Therapy services were transferred to the Access Centre to be in keeping with the therapy model around the province. Case Managers returned to the Access Centre and RCBIS redeveloped the referral process.
2009 ~ MOH implemented transitional funding for temporary, enhanced services to facilitate stability and independence to people with ABI. RCBIS has worked with nine transitional files to date.
2011 ~ RCBIS became sponsors to the new ABI System Navigation of Southeastern Ontario. This new program helps individuals connect with the appropriate available resources, provides education, and helps build system capacity.
Regional Community Brain Injury Services
Providence Care Connections May/June 2012 Vol. 10 Issue 4
Published by: Providence Care Communications Dept. Deadline for next issue: June 22 Editor: Cathy Clark, 613-548-5567, ext. 5995 Send to: [email protected]
WORDS OF APPRECIATION
From a family member of a resident of Providence Manor: “Our heartfelt thanks go out to all the devoted staff at Providence Manor for their marvelous care.” From a family member of a patient of St. Mary’s of the Lake Hospital: “The staff are dedicated professionals who made our Mom’s stay at St. Mary’s as good as it could be. We saw terrific results.” From a client of Mental Health Services: “A special thank you for your care and compassion.”
BUILDING...
HOSPITAL
Master Plan Report has been updated and submitted to the Ministry of Health and Long-Term Care.
Preferred options outlined in the Master Plan are being further investigated and refined through the development of Block Schematics and Output Specifications.
A complete inventory is underway of all equipment and furniture at our current hospital locations.
PROVIDENCE CARE HOSPITAL: Bringing together the programs and services of St. Mary’s of the Lake Hospital and Mental Health Services in one new hospital located at 752 King Street West in Kingston.
Get the latest news at:http://providencecareredevelopment.wordpress.com/
Providence Care Connections May/June 2012 Vol. 10 Issue 4
Planning the new Providence Care Hospital
Community
Information Meeting
Patients, clients, family members and the public are invited to join Providence Care
to receive an update on planning for the new hospital.
Monday, June 186:00 - 7:30 p.m.
The Atrium
at Providence Care Mental Health Services(Enter through Main Entrance)
