34
Consulting, Certification, Assessment and Training Competencies of CORE Management Consulting CORE Integrated Management Systems Pvt. Ltd. May 2016
Consulting, Certification, Assessment and Training Competencies of
CORE Management Consulting CORE Integrated Management Systems Pvt. Ltd.
May 2016
Page 2 of 34
Contents SECTION 1: CONTINUITY AND RESILIENCE ........................................................................... 3 Annexure A: Some of our BCM (ISO 22301/ BS 25999) Consulting Assignments ................ 5 Annexure B: CORE Consulting Testimonials .......................................................................... 9 Annexure C: Sample Consultant Profiles ...............................................................................21 Annexure D – ISO 22301 Certification for CORE Backend Operations .................................26 Annexure E – List of ISO 22301 Certification Assignments ..................................................27 Annexure F: BCI Letter of Authorized Training Partnership to Continuity and Resilience .28 Annexure G – List of Workshops Conducted by CORE .........................................................29 Annexure H – CORE Training Testimonials ............................................................................30 Annexure I: Typical Workshops on Offer ...............................................................................32 Annexure J: Indicative List of Training Clients ......................................................................33 Annexure K: Notice – Limitation of Liability ...........................................................................34
Page 3 of 34
SECTION 1: CONTINUITY AND RESILIENCE Continuity and Resilience (CORE), provides services in the niche area of Business Continuity Management (BCM) Consulting, Implementation, Testing, Assessment, Assurance and Audit. Rather than straddle multiple domains such as Information Security, IT Service Management etc, we have chosen to be specialists in BCM and BCM only, even though our Consultants hold certifications in many other associated domains. Our Consultants have worked with professionals from India, Abu Dhabi, Dubai, Saudi Arabia, Bahrain, Oman, Lebanon, Iran and Mauritius. Our consultants and instructors have conducted a number of consulting assignments and helped many of our customers to be ISO 22301 or NCEMA 7000 compliant, and in many cases to be ISO 22301 certified. We have also facilitated over 180 workshops/assignments and interacted with over 2000 professionals across the world. In terms of ISO 22301/ NCEMA 7000, we have significant competencies, unique perhaps compared to anyone else in the market. We are one of very few organisations whose consultants have participated as invitees in over 40 ISO 22301/ BS 25999 certification audits. This is a unique skill which gives us a good understanding of the ISO 22301 certification process and requirements. We are ourselves ISO 22301 certified as an organisation, possibly the only consulting company in the region to be ISO 22301 certified. Our consulting capabilities are significantly enhanced by our continuous learning as part of our training engagements - Around 6 of our consultants are BCI certified to teach the CBCI certification and other workshops. Our consultants are also IRCA approved instructors to teach the IRCA approved ISO 22301 Lead Auditor workshop. All our consultants have typically been BC practitioners in industry, so they have themselves implemented ISO 22301 in their own organisations before joining us as consultants. All these are reasons why we do a very high quality BCM consulting - references available on request. CORE has been associated with NCEMA (BCM regulator in UAE). It has worked on various assignments. We need to adhere to the confidentiality agreement we have signed with NCEMA. We will be happy to provide the contact coordinates in NCEMA should you require more details of the work done. Let us know if you need us to put you in touch with any of our references. At Continuity and Resilience, the approach is to utilize our collective experience of over 140 man-years in order to assist our clients to implement BCM more efficiently and effectively than they are likely to be able to do themselves. We have made our share of mistakes and learned from them, and over time, have developed better, smarter and faster ways of deploying BCM. By virtue of our exposure to industry best practices across various industries, geographies, and organization cultures, we are able to utilize BCM best practices and define the most appropriate method of deployment to rapidly and effectively implement a reliable and robust BCM framework for our clients. And since in today’s world time is money, time saved automatically translates into money saved. BCM being a specialized activity, smart organizations choose to save money by outsourcing either the whole or parts of their BCM initiative to CORE. Continuity and Resilience is committed to helping BCM and DR practitioners raise the professional standards and competency levels. Continuity and Resilience (CORE) represents the UK-based Business Continuity Institute (www.thebci.org), which is a global leader in training and certifications in the domain of Business Continuity. The BCI is truly a global BCM institute, with over 8000+ members across more than 100 countries. The slogan of the BCI is “Promoting the art and science of Business Continuity Worldwide”, and this is truly what it encourages. Established over 15 years ago, the BCI now offers 6 levels of membership ranging from the FBCI to the ABCI, Affiliate and Student Memberships – something for all. Given the benefits and member resources that BCI offers, there is a membership charge, which is well compensated by the benefits of BCI membership – which we can provide to you on request. Continuity and Resilience differentiates itself by having a pool of Consultants who are highly regarded BC and DR professionals. We offer a full range of quality BC and IT DR services, covering assessment, training, certification, consulting, assurance and improvement. In less than three years, we have trained /
Page 4 of 34
certified more than 2000 professionals from over 20 countries. They come from over 590 companies in industries ranging from Technology (IT), Telecom, Banking & Finance, Oil & Gas, Healthcare, Utilities, Manufacturing, Government, Real Estate, and Insurance etc.
Page 5 of 34
Annexure A: Some of our BCM (ISO 22301/ BS 25999) Consulting Assignments
Sl. No
Client Name Client Nationality (HO)
Project Duration Detailed information about the Project
Result and Effect of the Project
1 Reserve Bank of India
India Ongoing (2016) Consulting for implementation of BCM in line with ISO 22301
Ongoing
2 Dubai Properties Group
UAE Ongoing (2016) Consulting for implementation of BCM certifiable to ISO 22301
Ongoing
3 TECOM UAE Ongoing (2015) Consulting for maintenance of ISO 22301 Certified BCMS
Ongoing
4 TECOM UAE 8 months (2014) Consulting for ISO 22301, Gap Assessment, Closure, Trainings
Client got certified to ISO 22301
5 Qatar Islamic Bank
Qatar 2015 Crisis Management Consulting and Training
Ongoing
6 Noor Islamic Bank UAE 2014 Full lifecycle consulting for ISO 22301 implementation
Client got certified to ISO 22301
7 Al Hilal Bank UAE 2013 BCM Internal Audits and preparedness consulting for ISO 22301 certification
Client got certified to ISO 22301
8 Abu Dhabi Fund Development
UAE 2013 BCM Implementation Successful Implementation
9 Bank Saudi Fransi Saudi Arabia 2012 BIA consulting Successful completion
10 Central Bank of Bahrain
Bahrain 12 months (2010) Consulting for BS 25999 Implementation
Completed successful Consulting and Implementation. Delivered in partnership with NII Consulting
11 Al Fahim UAE Ongoing (2014) This implementation focuses more on IT resilience driven by a business facing BIA.
IT Resilience only, based on a business facing BIA
Page 6 of 34
Sl. No
Client Name Client Nationality (HO)
Project Duration Detailed information about the Project
Result and Effect of the Project
12 RasGas Qatar 3 months (2012) BCM Transition consulting, to help the organisation comply with the ISO22301 from their earlier compliance to the BS25999
Client got certified to ISO 22301
13 RED Entertainment
UAE 2013 BCM Implementation Successful Implementation
14 eHDF UAE 2015 ISO 22301 BCM Implementation Consulting
Successful completion
15 Union Insurance UAE 2015 Consultancy & Training for BCM implementation in line with ISO22301
Ongoing
16 DoT UAE 2015 Consultancy & Training for BCM upgrade and validation (advanced exercise and testing)
Ongoing
17 TDIC UAE 2014 BCM Consulting to meet NCEMA standard requirements
Successful completion
18 Reliance Life Insurance Company
India 2015 Maintenance of ISO 22301 certified BCMS and ISO 27001 ISMS frameworks
Successful completion
19 Avendus Advisors India 2013 BCM Implementation Successful completion
20 Reliance Life Insurance Company
India 2012 Internal Audit of the BS 25999 certified BCMS
Successful completion
21 Kotak Mahindra Life Insurance
India 2011 BCM implementation Successful implementation
22 Reliance General Insurance
India 2011 BCM Implementation Successful implementation
Page 7 of 34
Sl. No
Client Name Client Nationality (HO)
Project Duration Detailed information about the Project
Result and Effect of the Project
23 Cholamandalam Insurance
India 2010 BCM Implementation Successful implementation
24 International Asset Reconstruction Company
India 2010 BCM Implementation Successful Implementation
25 State Bank of India
India 8 months (2009) Consulting for BS 25999 Certification - Gap Assessment, BCM policy, BIA, Risk Assessment, BCP creation, Internal Audits, Tabletop Simulation Exercises
Successful Consulting and Implementation. Customer received their BS 25999 certification from an UKAS Approved body
26 AXA Business Services
Bangalore 14 months (2014) Consulting for ISO 22301 - Gap assessment, internal audit, interviews, high level site review and risk assessment, high level recommendation, report submission
Successful implementation
27 Dr. Reddy Laboratories
Hyderabad Ongoing (2013) Full lifecycle consulting for ISO 22301 implementation
Ongoing
28 CANON India Japan 9 months (2011) Full lifecycle consulting for BS 25999 Implementation and Certification - Gap Assessment, BCM policy, BIA, Risk Assessment, BCP creation, Internal Audits, Tabletop Simulation Exercises
Successful Consulting and Implementation. Customer received their BS 25999 certification from an UKAS Approved body
29 AMDOCS USA 4 months (2010) Consulting for BS 25999 Certification and BCM enhancement - Gap Assessment, BCM policy, BIA, Risk Assessment, BCP creation, Internal Audits, Tabletop Simulation Exercises
Successful Consulting and Implementation. Customer received their BS 25999 certification from an UKAS Approved body
Page 8 of 34
Sl. No
Client Name Client Nationality (HO)
Project Duration Detailed information about the Project
Result and Effect of the Project
30 RR Donnelly USA 8 months (2009) Consulting for BS 25999 Certification - Gap Assessment, BCM Implementation, 1/2/5 day Training and Awareness, 5-day Lead Auditor Workshop
Successful Consulting and Implementation. Customer received their BS 25999 certification from an UKAS Approved body
31 Continuity and Resilience
India 2013 BCM Implementation and certification
Successful certification to BS 25999 and then migration to ISO 22301
32 Mobinil Egypt 2010 BCM Gap Assessment for BS 25999 and trainings
Successful completion
Page 9 of 34
Annexure B: CORE Consulting Testimonials Testimonial1
Page 10 of 34
Testimonial2
Page 11 of 34
Testimonial3
Page 12 of 34
Testimonial4
Page 13 of 34
Testimonial5
Page 14 of 34
Testimonial6
Page 15 of 34
Testimonial7
Page 16 of 34
Testimonial8
Page 17 of 34
Testimonial9
Page 18 of 34
Testimonial10
Page 19 of 34
Testimonial11
Page 20 of 34
Testimonial12
Page 21 of 34
Annexure C: Sample Consultant Profiles
Consultant Profile 1
Page 22 of 34
Consultant Profile 2
Page 23 of 34
Consultant Profile 3
Page 24 of 34
Consultant Profile 4
Page 25 of 34
Consultant Profile 5
Page 26 of 34
Annexure D – ISO 22301 Certification for CORE Backend Operations
Page 27 of 34
Annexure E – List of ISO 22301 Certification Assignments (STAGE 1/STAGE 2/GAP/SURVEILLANCE/SCOPE EXTENSION)
Sl. No
Organization Name Number of
Assignments
1 Ctrls 2
2 HP 2
3 Mphasis 2
4 AMDOCS 2
5 Tata Communication and Transformation Services
2
6 Metlife India 1
7 Accenture 7
8 Infosys 2
9 Airtel 1
10 Citibank 1
11 RM Education 1
12 Genpact 1
13 TCS – e-Serve 1
14 HDFC Bank 1
15 Virtussa 1
16 RRD – Acropolis 1
17 Royal Bank of Scotland 2
18 BS 25999 Imp 1
19 Citigroup 4
20 Satyam 1
21 NCB Al Ahli Bank 2
22 NCB Capital 2
23 IBM Daksh 1
24 Qatar National Bank 2
25 First Bank of Nigeria 2
26 RasGas 1
27 Arab National Bank 1
TOTAL ASSIGNMENTS 47
Page 28 of 34
Annexure F: BCI Letter of Authorized Training Partnership to Continuity and Resilience
Page 29 of 34
Annexure G – List of Workshops Conducted by CORE
Certified Business Continuity Professional
Certified ISO 22301 Professional
Certified ISO 22301 Lead Implementer Transition
Certified ISO 22301 Lead Auditor Transition *
BCI BCMS Audit Workshop *
Certified ISO 22301 Lead Implementer *
ISO 22301 Lead Implementer (Accelerated) *
Certified ISO 22301 Lead Auditor
BCI Certification Workshop Based on the Good Practice Guidelines (GPG)
ISO22301 Internal Auditor Workshop *
Certified ISO 27001 Lead Implementer
Certified ISO 27001 Lead Auditor
Certified Transition Workshop from ISO 27001:2005 to ISO 27001:2013
Certified IT Disaster Recovery Professional
Certified IT Disaster Recovery Specialist
Certified Risk Management Professional Workshop
ISO 31000 Risk Management Workshop
Half Day Crisis and Disaster Management Simulation Exercise for top management *
Certified Social Media Crisis Management Professional
Certified Crisis Management Specialist Workshop (BS 11200:2014)
Certified Green IT Professional
Certified Environmental Sustainability Professional
Certified Energy Management Professional
Certified Energy Management Specialist
BCS Foundation Certification Workshop in Green IT
Certified Data Privacy Professional Fact sheets/ Agenda of the workshops can be sent on request **These courses are typically conducted as in- houses only. Rest courses are conducted both as public and as in houses workshops.
Page 30 of 34
Annexure H – CORE Training Testimonials
“Possibly the best training I have attended in my life” – Etisalat “Their strength is their knowledgeable consultants who have a rich repository of experience in dealing with financial institutions. They have completed the assignment in a highly effective and timely manner”- State Bank of India “The recap session was the key point for me to complete the exam successfully" - CSS Corporation
“The auditors specially complimented our team for its level of understanding, and this is
again thanks to all of you for training us”- RR Donnelley
“Effective communication and insights” - Accenture “Excellent Knowledge and experience sharing” – Bank Muscat “Clear, correlative and very useful and helpful” – The Centennial Fund (TCF) – 1st company in KSA to be BS25999 certified. “A very valuable experience. Thank you so much”- Qatar Petroleum “A wonderful platform to get an in depth view on BC and its components” – Bank America “Masters at BCM –everything I know is thanks to them.” – British Telecom “Clearly, we are dealing with BCM Specialists here. Their understanding of the BCM domain is unparalleled” – HSBC “Great skills & Subject Knowledge. Ensured our involvement throughout the engagement…. excellent delivery. The program was well paced the examples given were excellent.” - HP “Excellent…. great depth of BCM experience.” - KPMG “A wonderful experience …I personally enjoyed every moment of the course” - IBM “Content was up to date and pertains to real life scenarios. Lecturer was very friendly and excellent in delivery of training” - State Bank of Mauritius “Knowledgeable, Good material and videos” - ADCO “Clarified all conceptual doubts with ease and full satisfaction” - Deutsche Bank “Really experienced…. could back their suggestions with live examples” – DHL “The trainers are very Knowledgeable/Professionals” – Department of Public Prosecution, Dubai
“Interesting. A good engagement by company senior management!” - Canon
Page 31 of 34
“Probably one of the top most professionals in the space of BCP worldwide” - PwC “One of the best speakers I have met" - Central Bank of Bahrain “Training was excellent. It was detailed and all the queries were answered" - Doha Bank “The faculty had excellent communication skills, was an asset and was a good idea presenter" – Tata Motors
“Very good contents. Made the experience very interesting with real-life examples”- Air Mauritius “The Speaker was clear and interesting" - Jeddah Municipality “From being theoretical, it became very interesting and real, with live examples given – better than expected" - Bank Al Jazira “Excellent course, well conducted. Exercises were valuable and the trainer’s practical
experience was evident”- Mobinil
“An awesome learning experience”- Kotak Mahindra Bank
“Masters at their subject – everything I know is thanks to them" - British Telecom
“Well structured” - Franklin Templeton
“Ideally designed to bring the participant to speed. A perfect balance" - Export Credit Guarantee Corporation “The training was good. The tutor cares for delegates’ understanding" - National Iran Oil
Company
“This had content that can enable me to roll my sleeves up and get started instantly" - CMC “Good course content along with an able and experienced facilitator with loads of live
examples, discussions and brainstorming" - Infosys
“An excellent Consultant who has in-depth knowledge... I really feel that I have learnt a lot that
can be implemented in my organization" - ATOS Origin
“Great insights into the concepts of Business Continuity”- BMI Bank “Very good examples and case studies. Effective and efficient information”-United Gulf Bank
“The trainers are very Knowledgeable/Professionals” – Department of Public Prosecution, Dubai
Page 32 of 34
Annexure I: Typical Workshops on Offer
URL: http://www.continuityandresilience.com/workshops.html Screenshot:
Page 33 of 34
Annexure J: Indicative List of Training Clients
Page 34 of 34
Annexure K: Notice – Limitation of Liability
