Being Prepared to Succeed

Consumer Action: Presentation Skills & Games

Why Do Adults Learn?· To gain knowledge or a skill they need.· To better manage changes in their lives.· To keep up with changes in their environment.· To increase or maintain a sense of self-

esteem.

Consumer Action: Presentation Skills & Games

The VAK Model

• Visual: intake by seeing • Auditory: intake by hearing• Kinesthetic: intake by doing and

touching

Consumer Action: Presentation Skills & Games

Visual Learners

Consumer Action: Presentation Skills & Games

Auditory Learners

Consumer Action: Presentation Skills & Games

kinesthetic Learners

Consumer Action: Presentation Skills & Games

Adult learners need:I. To be respectedII. To see the usefulness of the learningIII. A safe learning environmentIV. To be engaged in their learningV. The learning to be relevant

Consumer Action: Presentation Skills & Games

Adult Learning Principles

Consumer Action: Presentation Skills & Games

ENGAGEMENT!

“If a learner is motivated, there is no stopping him or her”

-Will Wright

• Do I have enough time?• Does it fit in with training objectives?• Will it be fun and energizing?• Will participants feel uncomfortable?• Are the logistics easy to manage?

Consumer Action: Presentation Skills & Games

Selecting icebreakers

Consumer Action: Presentation Skills & Games

Why use games for training?

Why use an activity?

• Did it achieve the stated objectives?• Were the directions clear?• Did everyone have an opportunity to participate? • Would anything be done differently the next time?

Consumer Action: Presentation Skills & Game

Icebreaker, game or activity

a

ID Theft& ACCOUNT FRAUD

Welcome to

MoneyWI$E

A CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Prevention& Cleanup

© 2012

What will you learn?

During this presentation you will learn:

• How ID theft and account fraud happen

• The effects of ID theft and account fraud

• How to avoid becoming a victim

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

What is ID theft and account fraud?

When someone steals another person’s personal information to commit fraud

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Other types of ID theft

Medical ID theft

Theft of a child’s identity

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Theft of a deceased person’s identity

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Criminal ID theft

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

How do thieves get your information?

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Data breach

The costs of identity theft

Average fraud amount per victim in 2010: $4,607

Estimated out-of-pocket cost for victims of ID theft in 2010: $631

Victims may spend more than 100 hours cleaning up a newly opened fraudulent account.

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

ID theft prevention

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Medical Information Bureau (MIB)

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Specialty reports

Specialty reports

Residential tenant reports

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Check writing history reports

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Employment data reports

The Work Number maintains information on approximately 25 million employees.

800-996-7566

www.theworknumber.com

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Insurance claims reports

Informs insurers about claims you have made against your homeowners or automobile insurance policies

LexisNexis C.L.U.E.: 866-312-8076

Insurance Services Office (ISO) A-Plus: 800-627-3487 MoneyWI$E

A CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Employment background check reports

LexisNexis Employment History Report

866-312-8075

personalreports.lexisnexis.com/employment_history_report.jsp

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Internet safety

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Active duty alert

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Already an ID theft victim?

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

ID theft cleanup

File a police report.

Contact appropriate state and federal law enforcement agencies.

Complete a free ID theft affidavit from the FTC: www.ftc.gov/idtheft.

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Fraud alerts

What is a fraud alert?

Credit bureaus will work with you to verify information and delete fraudulent data in reports.

Place a minor alert if you suspect your child’s identity has been stolen.

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Freeze your credit

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Shopping for ID theft services

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Dealing with collection agencies

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Non-profit resources

Consumer Action: www.consumer-action.org

Identity Theft Resource Center: www.idtheftcenter.org

National Fraud Information Center: www.fraud.org

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Non-profit resources

Privacy Rights Clearinghouse: www.privacyrights.org

AARP: www.aarp.org/money/scams-fraud/

Nat’l Assoc. of Attorneys General (NAAG): www.naag.org

MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

MoneyWI$E

A CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP

Visit money-wise.orgfor additional information and to access free financial education

materials