04/10/2023
Online Bill Pay Overview
Slide 1
04/10/2023
Corporate Overview
• Founded in 2001• Provides bill pay solutions to more financial
institutions than any other bill pay provider• Focused exclusively on bill payment solutions• Customer service and payment processing
handled in-house
Slide 2
iPay is solid“iPay is the best decision we’ve made in online bill pay solutions.”
Jerenda PanchoSpirit of Alaska
Federal Credit Union
04/10/2023
Corporate Overview
• Averaging over 40 new financial institutions live per month
• Over 3,600 clients nationwide—the most clients of any provider
• Serves over half of the nation’s credit unions • 1,500,000+ subscribers• 5.5 million+ payments monthly
Slide 3
iPay is strong“We feel that using iPay enhancesour image.”
Ronnie PenceKentucky Neighborhood Bank
04/10/2023
Corporate Overview
• 99.94% uptime• 99.93% payment success rate• 85% electronic ratio ─ the highest in industry• Client loyalty rates over 97%• 53% annual subscriber growth rate ─ the
fastest in the industry
Slide 4
iPay is Service“From day one, our priority is to partner with your financial institution.”
Dayna AdleriPay Implementation Coordinator
04/10/2023
Corporate Overview
Slide 5
The numbers prove the point: iPay has the strongest growth because we help financial institutions grow their business
Source: Aite Group, LLC, “Online Banking Bill Payments: A Vendor Performance Update,” October 2009 and management estimates.
04/10/2023
Who is iPay?
What does that mean?
Slide 6
iPay Technologies is the easiest online bill pay service to work with for financial institutions and their customers.
“From day one, our priority is to partner with your financial institution.”
Dayna AdleriPay Implementation Coordinator
04/10/2023
Who is iPay?
• Total focus is on superior online bill pay
• Most responsive service
• Finest consumer and small business bill pay products
• Truly turnkey solution
Slide 7
“Easiest to work with” means
“Let’s talk experience.
”
Coni Bills from County National Bank
04/10/2023
Who is iPay?
• iPay is people who take care of your customers like you do
• iPay is technology solutions that truly redefine user friendly
• iPay is turnkey bill pay services so you can focus on business
And iPay has a 94% first call resolution rate. That means for every phone call received from your customers, 9½ times out of ten, the problem is fixed before they hang up the phone. And we do it in less than 5 minutes.
Slide 8
The iPay Difference
“Let’s talkservice.”
Alon Sutton from Mutual Savings Credit Union on Service
04/10/2023
Consumer online bill pay solution
Slide 9
iPay consumer bill pay was designed with the needs of your customers in mind.
04/10/2023
Consumer online bill pay solution
Slide 10
• Pay bills from multiple accounts
• Make person-to-person electronic payments
• Handle account-to-account interbank transfers
• Track check payments easily
• Get helpful text alerts and payment reminders
• Receive bills electronically with eBill
Now your customers can
04/10/2023
Consumer online bill pay solution
Slide 11
• Customers want electronic billing
• “Financial institutions see retaining 25% more of their eBill customers when compared to traditional online banking users.”Aite Group, LLC, “Online Banking Performance: Executing in a Multichannel World ” (2008)
• eBill lets customers receive all their bills electronically in a single location
• They can review all of their bill details, past bill activity and make payments
• eBill can be accessed anytime, anywhere
Includes eBill electronic bill presentment
04/10/2023
Consumer online bill pay solution
Slide 12
• Dedicated team and point person
• Handled thousands of implementations and conversions
• All tools and training you need
• We can go as fast as your institution can go
• Most new implementations take 30 days or less to go live
• Most conversions take 60 days or less to go live
• See the steps
Seamless implementation
“Let’s talkseamless.”
Amy Long from Peoples Bancorporation
04/10/2023
Consumer online bill pay solution
Slide 13
• Materials for your branch
– Brochure
– Poster
– Table tent
• Materials for your website
– Banner ad
– Transition page
Includes eBill electronic bill presentment
• Email campaigns
– Awareness email series
– Adoption email series
• Self-guided demos
“Let’s talk
resources.”Marketing
Resource Center
04/10/2023
It’s time for ipay
Slide 14
• Superior online bill pay
• Most responsive service
• Finest consumer and small business products
• Truly turnkey solution
• Simple, seamless implementation
You deserve it all
You deserve iPay Technologies
“We’ll be here to help keep everything running smoothly for you.”
Cindy Horn, iPay Vice President of Implementation
04/10/2023
iPay Technologies
Slide 15
Eric Isham
Senior National Sales Executive
270.706.9707
iPay Technologies, LLC801 North Black Branch RoadElizabethtown, KY 42701866.851.4729 | www.ipaytechnologies.com
Thank you