Consumer protection system in Poland

Warsaw, 5 November 2012

Consumer protection system

360 municipal/poviat consumer ombudsmen360 municipal/poviat

consumer ombudsmen

Association of Polish Consumers,

Polish Consumer Federation

Association of Polish Consumers,

Polish Consumer Federation

Cross-border cases (regarding relations of

consumers and undertakings seated in

various EU Member States)

Cross-border cases (regarding relations of

consumers and undertakings seated in

various EU Member States)

Conciliation courts at the Trade Inspection

and ADR sector institutions

Conciliation courts at the Trade Inspection

and ADR sector institutions

Office of Competition and Consumer Protection

Office of Competition and Consumer Protection

Consumer Policy – enforcement measures Constant market monitoring

Practices violating collective consumer interests

Concept regulated in separate provisions

Concepts regulated in separate provisions

Abusive clauses of standard contract forms vs. the competence of the President of UOKiK

Shaping consumer rights and obligations in a way contrary to social norms, and grossly violating consumer interests

The rule does not apply to clauses

stipulating mainly the parties’

obligations if they were

formulated in a clear and

unequivocal wayThe rule does not apply to clauses

stipulating mainly the parties’

obligations if they were

formulated in a clear and

unequivocal way

Unfair commercial practices

Consumer ombudsman

Consumer ombudsman

Consumer Policy for 2010-2013

Consumer Policy for 2010-2013

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Consumer Policy – challenge

Polityka konsumencka - wyzwania

Non-governmental organizations (NGOs)

www.uokik.gov.pl

Thank you for your attention!

www.uokik.gov.pl