CONSUMER RIGHTS AND RESPONSIBILITIES

Who is a consumer?

A consumer is a person or organization that uses economic services or commodities.

The Consumer Protection Act,1986

• In order to provide for better protection of the interests of the

consumer the Consumer Protection Bill, .1986 was introduced

in the Lok Sabha on 5th December, 1986.

Objective

•The  main  objective  of  Consumer  Protection  Act  is  to 

provide  speedy  and  simple  redressal  to  consumer 

disputes.

Ministry of consumer

Affairs

Department of consumer affairs

Department of food and Public

Distribution System

MINISTRY OF CONSUMER AFFAIRS : SUBDIVIDED INTO TWO DEPARTMENTS :

Ministry Of Consumer Affairs, Foods And Public Distribution

 Ram Vilas Paswan

FUNCTIONS OF Department of Consumer Affairs :

 CONSUMER AWARENESS

Jago Grahak Jago Multimedia Campaign.

Implementation of Bureau of Indian Standards Act, 1986.

PRIORITIES OF THE JAGO GRAHAK JAGO SCHEME :

NATIONAL CONSUMER DAY 24th  of  December  is celebrated  as  National  Consumer  Day commemorating  the  coming  into  effect of  the  Consumer  Protection  Act,  1986. 

CONSUMER RIGHT’S

•Right to safety.•Right to information.•Right to choose.•Right to heard.•Right to redressed .•Right to consumer education.

RIGHT TO SAFETY :

Means right to be protected against the marketing of goods and services, which are hazardous to life and property.

RIGHT TO BE INFORMED :

Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices.

RIGHT TO CHOOSE :

Means right to be assured, wherever possible of access to variety of goods and services at competitive price. 

RIGHT TO BE HEARD :

Means that consumer's interests will receive due consideration at appropriate forums. 

RIGHT TO SEEK REDRESSAL :

Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers.

RIGHT TO CONSUMER EDUCATION :

Means the right to acquire the knowledge and skill to be an informed consumer throughout life.

Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation.

Responsibilities of Consumers

Proof of transactions.

• The proof of purchase and documents related to purchase of durable goods should be invariable obtained and preserved.

Proper claim •Consumers are expected to bear in mind that while making

complaints and claiming compensation for loss or injury they should not make unreasonably large claims

Responsibility of self help• It is always desirable that the consumer should not depend on the seller for information and choice as far as possible .

PURCHASE OF GOLD Hall mark

ALWAYS CHECK FOR HALLMARK

Don’t be a victim of Misleading Ads

CONCLUSION

As consumers, be aware, buy quality products/services and seek redressal if there is deficiency…“BE AWARE OF YOUR RIGHTS AND RESPONSIBILITIES…DON’T GET CHEATED…”

PRESENTED BYAMAN VERMA

ANAND KUMAR

NASIRUL SK

AMIR SOHAIL

SAHIM REZA

VISHAL RAO

SUMIT GHOSH

SUPRIYO DEY