Consumerization of
healthcare using Digital
Technologies
Bharat Gera - Principal Consultant,
Think Ahead
➢ Masters in Business
Administration
➢Expertise in Healthcare IT
➢ Strategy and Innovation
Consultant
➢Start-up Mentor
Think Ahead - Consulting in Healthcare
Since 1997
➢ Work towards
creating measurable
and sustainable
benefits
➢ Leverage digital
technologies to achieve
unbeatable ROI
➢ Emphasize on a long
term engagement
model
CIO @ Ramesh Hospitals in Andhra
Pradesh
Healthcare Spend Vs Life Expectancy
Indian Healthcare Growth
Source - Dr. Harshit Jain’s Blog
New needs……and new
healthcare
Innovations in Medicine
➢New Medical Devices
are radically
transforming healthcare
➢Robotics and AI are
fast evolving
➢Patients are more
engaged using mobile
apps and portals
Strategy : Leverage IT to Expand
Network
Used the Excellence Criteria from
Balridge Model
Successful Customer Outcomes
Affordability
Accountability Accessibility
Clinical Outcomes
have to be measured
and improved
- Accuracy of
Diagnosis
- Effectiveness of
Treatment
- NABH CQIs
Cost of diagnosis and
treatment needs to be
affordable, Business
system has to manage
- Inventory Mgt
- Equipment Costs
- Resource Utilization
Patients and families
want ease of access to
hospital using digital
technology.
- Appointments
- Turn Around Time
- Telemedicine
Main Pillars of Healthcare IT
IT Infrastructure HIS and EMR Customer Experience Drive Customer Experience to result in
- Satisfaction
- Loyalty
- Advocacy
Enterprise application for business and clinical users to result in
- Efficiency
- Reliability
- Quality
Consolidate IT infrastructure to service network that results in
- Lowest TCO
- High Performance
- Security
Strengthening the Pillars of IT
Raising each pillar to 90% utilization level will result in improved outcomes
Priority Areas: EMR - OP and IP
Digital Marketing -
Referral Network and Patient Portal/App IT
10%
20%
70%
25
HIS
10%
30%
60%
25
EMR
10%
70%
20%
25
CRM
10%
70%
20%
2015 : 2016 :
Improvement of Clinical Micro-systems
Achievements at Pilot Location
Ease of Appointment Booking
Integration of PACS with HIS to complete EMR
Electronic Medical Record with Notes for a Champion Clinician
Telecardiology Solutions Under Implementation