Consumers : A Select Bibliography

iConsumers : A SelectBibliography

Consumers : A SelectBibliography

SUNITA GULATIDy. Librarian

Indian Institute of Public AdministrationNew Delhi

INDIAN INSTITUTE OF PUBLIC ADMINISTRATIONNEW DELHI

Published under aegis of consultancy assignment. Promoting Involvementof Research Institutions/Universities/Colleges, etc., in ConsumerProtection and Consumer Welfare

Sponsored by : The Department of Consumer Affairs, Ministry ofConsumer Affairs, Food and Public Distribution, Government of India.

Published by Indian Institute of Public Administration, New Delhi andPrinted at New United Process, A-26, Naraina Industrial Area,Ph-II, New Delhi, Ph. 25709125

Indian Institute of Public Administration, New Delhi 2007

Price Rs. 250/-

Consumer Education Monograph Series

Editors : S.S. Singh Rakesh Gupta Sapna Chadah

vPREFACE

Satisfaction of consumers, clients and customers in regards toquality of goods and services is a condition precedent for the successof functioning of the system and sub-systems of public governance.It has a direct impact on the system of governance and its legitimacy,credibility and accountability. The role of Department ofConsumer Affairs, Ministry of Consumer Affairs, Food and PublicDistribution, Government of India in this regard is to evolvepolicies, law, schemes, programmes and to provide appropriateinfrastructure, so that the rights and interests of the consumerscan be better protected. Keeping in view this particular role, theDepartment of Consumer Affairs as a nodal institution has evolveda number of schemes and strategies to provide boost to theconsumer movement in the country. As a part of this endeavourof the Department, the present Consultancy Project was assignedto Indian Institute of Public Administration, New Delhi. Theactivities under the Consultancy Project, inter alia, includepublications of monographs and other literature on the topics ofrelevance for the benefit of general consumers. The presentBibliography is one such publications.

We are indeed grateful to the Department of Consumer Affairsparticularly Shri Yashwant Bhave, Secretary, for his trust andconfidence in the Institute and Mrs. Alka Sirohi, AdditionalSecretary, for her guidance, constant encouragement and activeparticipation in the activities undertaken as a part of the Project.We are also thankful to Shri Sanjay Singh, Joint Secretary for hisactive support, help, advice and usefuf suggestions as Chairpersonof the Monitoring Committee constituted under the ConsultancyProject. Our thanks are due to other official of the Departmentespecially Shri G.N. Sreekumaran, Director (CWF) and othermembers of the Evaluation Committee and the MonitoringCommittee.

We express our gratitude to the Management of IIPA especiallyHis Excellency Shri T.N. Chaturvedi, Governor of Karnataka

v i

and Chairman, Executive Council, Dr. K. Malaisamy, Vice-President and Chairman Standing Committee and Shri B.P. Mathur,Honorary Treasurer, IIPA for their keen interest, encouragementand constructive suggestions. We express our heartfelt and sincerethanks to them. Prof. S.P. Verma, Director, IIPA, has always beensupporting, helping, encouraging and guiding the activitiesundertaken as a part of the Consultancy Assignment. We are indeedthankful to him. We would like to place on record our thanks andhigh appreciation for the sincere and timely services provided bythe Administration and Library, which helped us in the efficientperformance of the activities under the Project. We are also thankfulto Shri Sunil Dutt, Publication Officer, for his keen interest in thepublications under the Project.

We wish to place on record our appreciation and thanks fromthe core of our heart to the compiler of the bibliography, Smt.Sunita Gulati, Dy. Librarian, IIPA, for her positive response toour request for this contribution.

S.S. SinghRakesh GuptaSapna Chadah

vii

INTRODUCTION

The Bibliography on Consumers is an essential tool forlibrarians, academics and researchers wishing to keep uptodate withthe published literature on consumers.

The ground work of the bibliography was done with the helpof the database of books and articles of the Indian Institute of PublicAdministration Library, Indian Books in Print, Bowkers Booksin Print, Sage Public Administration Abstracts and PAIS Bulletin.Various sites visited on the Internet include Amazon.com, bn.com,abebooks.com, Alibris.com etc. Some of the Networks andGateways visited for collection of the references are: DevelopingLibraries Network (DELNET), Social Science InformationGateways (SOSIG), some of the important library sites are BritishLibrary and the Library of Congress, IGIDR, TISS Library,NCAER websites. Some of the Publishers sites like D.K.Publishers, Springer and Sage were also checked for thebibliography. Various National and International Universities siteswere visited for Indian and Foreign thesis and dissertations. ForIndia especially Vidyanidhi site was found to be very useful.

The initial bibliography was checked with the holdings of themajor local libraries like Delhi University Library, Jawahar LalNehru University Library, Institute of Economic Growth,National Council of Applied Economic Research, Ratan TataLibrary etc. for the dual purpose of filling in the gaps and testingthe strength of the collections. Despite the best possible care, theprobability of shortcomings lurking here and there in the collectionand organisation of information cannot be ruled out. Nevertheless,it is hoped that the users would find the content useful.

The bibliography lists books, monograph, reports and articlesfrom all over the world. The period of literature for the books istaken from 1990 to 2006 and for the articles from 2000 to 2006.The bibliography is organised in two parts. Part I cover Books,

viii

Monographs and Reports and part II contains Articles. The entriesare arranged subject wise alphabetically. An author index is givenat the end.

It may not have been possible to complete the work withoutthe financial support from the Department of Consumer Affairs.We are grateful to the Department of Consumer Affairs, Ministryof Consumer Affairs, Food & Public Distribution Governmentof India for sponsoring this project. I express my gratitude to Prof.S.S. Singh who has always been a source of inspiration andencouraged me to do this project and for providing all the necessarysupport and guidance in the completion of this project. I amthankful to Prof. S.P. Verma, Director and Dr Naresh Kumar,Registrar for providing all the infrastructure support without whichit was not be possible to do the project of this kind. I am thankfulto Shri Rakesh Gupta for all the support provided to us.

A special word of appreciation is also due to Shri NagenderSingh., Professional Assistant for dedication and hardwork. Iexpress my thanks to Mrs. Kheema Rawat Mehta and Shri BrijMohan Mishra for the laborious task of data entry and efficientlypreparing the type script.

I am thankful to Prof R. K Sachdeva , Shri B.K. Suri, ShriSuresh Kumar, Shri A.K. Nath, Shri H.C. Yadav, Shri A.P. Yadavand all other library colleagues for all their kind cooperation andsupport. Finally I am thankful to all those whom I may haveforgotten to mention.

Sunita Gulati

ix

CONTENTSPage

Preface vii

Introduction ix

Part I: Books

Sr. No. Subject-Headings Entry No.

01. Consumer Behaviour 0001-0263 1

02. Consumer Co-operatives 0264-0282 19

03. Consumer Complaints 0283-0289 20

04. Consumer Credit 0290-0380 20

05. Consumer Education 0381-0405 27

06. Consumer Goods. Brands 0406-0481 29

07. Consumer Health 0482-0520 34

08. Consumer Law and Legislation 0521-0651 37

09. Consumer Price Indexes 0652-0670 45

10. Consumer Protection 0671-0741 47

11. Consumer Relations 0742-0772 52

12. Consumer Research 0773-0806 54

13. Consumer Satisfaction. Needs 0807-0874 56

14. Consumer Services 0875-0940 61

15. Consumerism 0941-0963 65

16. Consumers 0964-1274 66

17. Consumer Marketing 1275-1390 87

18. Consumption (Economics) 1391-1634 9519. Author Index 114

xPart II: Articles

Page

Sr. No. Subject-Headings Entry No.01. Consumer Behaviour 0001-0192 139

02. Consumer Co-operatives 0193-0199 153

03. Consumer Complaints 0200-0210 153

04. Consumer Credit 0211-0247 154

05. Consumer Education 0248-0260 157

06. Consumer Goods. Brands 0261-0340 158

07. Consumer Health 0341-0409 164

08. Consumer Law and Legislation 0410-0489 169

09. Consumer Price Indexes 0490-0507 175

10. Consumer Protection 0508-0577 176

11. Consumer Relations 0578-0603 181

12. Consumer Research 0604-0637 183

13. Consumer Satisfaction. Needs 0638-0693 186

14. Consumer Services 0694-0709 190

15. Consumerism 0710-0747 191

16. Consumers 0748-1083 194

17. Consumer Marketing 1084-1137 218

18. Consumption (Economics) 1138-1267 22219. Author Index 233

xi

Part I

BOOKS

BOOKS 1 / 1

Consumer Behaviour0001 ADVANCES in household economics, consumer behaviour and economic

policy, edited by Tran Van Hoa. London: Ashgate, 2005. 183p.

0002 AGARWAL, Nidhi. Consumer redressal seeking behaviour with referenceto services extended by Indian Railways. Vadodara: The MaharajaSayajirao University of Baroda, 2003. (Ph.D. Thesis).

0003 AL-RASHEED, S., Zairi, M. and Ahmed, A.M. Getting in the mind of thecustomer: an empirical study of consumer behaviour in retailing. Bradford:Bradford University, 2004. 15p.

0004 ALI, Sadia Samar. Some statistical methods of studying consumer buyingbehaviour. Aligarh: Aligarh Muslim University, 2003. (Ph.D. Thesis).

0005 ANTONIDES, Gerrit and Fred Van Raaij, W. Consumer behaviour: aEuropean perspective. New York: John Wiley, 1998. 619p.

0006 ATTANASIO, Orazio P. Consumer durables and inertial behaviour:estimation and aggregation of (S,s) rules. Cambridge, MA: National Bureauof Economic Research, 1995. 31p.

0007 BAGOZZI, Richard P., Gulrhan-Canli, Zeynep and Priester, Joseph R. Socialpsychology of consumer behaviour. Buckingham: Open University Press,2002. 222p.

0008 BAKER, Susan. Product attributes and personal values: a review of means-end theory and consumer behaviour. Cranfield: Cranfield School ofManagement, 1992.

0009 BALAJI, U. Factors in consumer confusion in purchase process.Hyderabad: Osmania University, 1992. (Ph.D. Thesis).

0010 BALDEV SINGH. Apni mandi-a study of concept, farmers response andconsumers attitude. Ludhiana: Department of Business Management,College of Basic Sciences and Humanities, Punjab Agriculture University,1996. 67p.

0011 BALTEJ SINGH. Effect of discounting of the buying behaviour ofconsumers in readymade garments category: a case study of Ludhianacity. Ludhiana: Department of Business Management, College of BasicSciences and Humanities, Punjab Agriculture University, 1998. 40p.

0012 BAMOSSY, Gary, Askegaard, Soren and Solomon, Michael. Consumerbehaviour: a European perspective. 3rd ed. New York: Financial TimesBusiness Enterprises Limited, 2006. 728p.

0013 BANO, Vaseem. Factors influencing consumer buying decisions.Hyderabad: Osmania University, 2000. (Ph.D. Thesis).

Server/E:/IJPA/Consumer-Bibliography/Books

2 CONSUMERS: A SELECT BIBLIOGRAPHY

0014 BAREHAM, Jon R. Consumer behaviour in the food industry: a Europeanperspective. Oxford: Butterworth-Heinemann, 1995. 225p.

0015 BARRON, John M. and Staten, Michael E. Consumer attitudes towardcredit insurance. Boston: Kluwer Academic, 1996. 158p.

0016 BASET, Abdel and Hasouneh, I.M. Consumer behaviour. Jaipur: Sublime,2003. 178p.

0017 BATCHELOR, Roy and Dua, Pami. Consumer confidence and theprobability of recession: a Markov switching model. Delhi: Centre forDevelopment Economics, 1997. 23p.

0018 BATRA, Satish K. and Kazmi, S.H.H. Consumer behaviour: text and cases.New Delhi: Excel Books, 2004. 536p.

0019 BECKETT, Anthony. Exposition of consumer behaviour in the financialservices industry. Loughborough, U.K.: Loughborough UniversityBanking Sector, 1999. (LUBC Research paper no. 138).

0020 BECKETT, Anthony. Strategy and consumer behaviour in the financialservices industry: the role and significance of transaction relationships.Loughborough, U.K.: Loughborough University of Technology, 1998.

0021 BECKETT, Anthony. Theoretical model of consumer behaviour in thefinancial services industry. Loughborough, U.K.: LoughboroughUniversity Banking Sector, 1998. (LUBC Research paper no. 127).

0022 BELLER, Ken, Weiss, Steve and Patter, Louis. Consistent consumer:predicting future behaviour through lasting values. Chicago: KaplanBusiness, 2005. 272p.

0023 BENNETT, Peter D. and Kassarjian, Harold H. Consumer behaviour.Englewood Cliffs, N.J.: Prentice-Hall, 1993. 134p.

0024 BERKMAN, Harold W., Lindquist, Jay D. and Sirgy, Joseph. Consumerbehaviour. Lincolnwood, III: NTC Business Books, 1997. 626p.

0025 BHATTACHARYA, Lipi. Critical study of the impact of consumer behaviouron marketing of herbal cosmetics with special reference to MIG families inJabalpur district. Jabalpur: Rani Durgavati Vishwavidyalaya, 2004. (Ph.D.Thesis).

0026 BLACKWELL, Roger D. From mind to market: reinventing the retail supplychain. New York: Harper Business, 1997. 251p.

0027 BLINDER, Alan S. Inventory theory and consumer behaviour. New York:Harvester Wheatsheaf, 1990. 279p.

0028 BLUNDELL, Richard. Aggregation and consumer behaviour: some recentresults. London: Institute for Fiscal Studies, 1993. (IFS working papers,W93/06).

BOOKS 3 / 3

0029 BLYTHE, Jim. Essence of consumer behaviour. London: Prentice-Hall, 1997.206p.

0030 BOSWORTH, Michael T. and Holland, John R. Customer Centric selling.New York: McGraw-Hill, 2004. 258p.

0031 BUYER behaviour: strategic marketing applications, edited by Flip duPlessis, et.al. Halfway House: Southern Book, 1994. 385p.

0032 CALLEBAUT, Jan. Cross- cultural window on consumer behaviour.Philadelphia, USA: Coronet Books, 2000. 197p.

0033 CAPPO, Joe. Future of advertising: new media, new clients new consumersin the post-television age. New Delhi: Tata McGraw-Hill, 2004. 260p.

0034 CASES in consumer behaviour, edited by Gerrit Antonides and W. FredVan Raaij. Chichester: Wiley, 1999. 170p.

0035 CASES in consumer behaviour. Boston, MA: Houghton Mifflin CollegeDivision, 2003. 192p.

0036 CAVE, Sue. Consumer behaviour in a week. London: Hodder andStoughton, 2002. 96p.

0037 CH, Jayashree. Consumer behaviour of urban working women. Hyderabad:Osmania University, 1998. (Ph.D. Thesis).

0038 CHAHAL, Hardeep Kaur. Consumer satisfaction in public health system:a case study of Jammu District. Jammu: University of Jammu, 1994. (Ph.D.Thesis).

0039 CHANDRASEKHARAN NAIR, Shoba. Consumer behaviour: urban ruralcomparison in India. Vadodara: The Maharaja Sayajirao University ofBaroda, 1995. (Ph.D. Thesis).

0040 CHAVIS, Larry and Leslie, Phillip. Consumer boycotts: the impact of theIraq war on French wine sales in the U.S. Cambridge, MA: National Bureauof Economic Research, 2006. 37p.

0041 CHISNALL, Peter Michael. Consumer behaviour. 3rd ed. London: McGraw-Hill, 1995. 400p.

0042 CHURCH, Keith B. Wealth, financial deregulation and consumer behaviour.Great Britain: Government Economic Service, 1994.

0043 CLEGG, Brian. Invisible customer: strategies for successful customerservice down the wire. London: Kogan Page, 2000. 216p.

0044 CONFERENCE on Meaning of Behaviour in Consumer Behaviour Research(1992 June: Amsterdam). Selected papers. Bradford, UK: MCB UniversityPress, 1993. v.p.


0045 CONGHUA Li. China: the consumer revolution. Singapore: John Wiley,1998. 247p.

0046 CONSUMER behaviour analysis, edited by Gordon R. Foxall. London:Routledge, 2002. 3v.

0047 CONSUMER behaviour and consumer protection in India, edited by MeenuAgrawal. Delhi: Eastern Book, 2006. 309p.

0048 CONSUMER behaviour in travel and tourism, edited by Yoel Mansfeldand Abraham Pizam. Binghamton, N.Y.: Haworth Press, 1999. 530p.

0049 CONSUMER behaviour: building, marketing strategy with a disk. Boston:McGraw-Hill, 2001. 776p.

0050 CONSUMER behaviour: implications for PGI. London: Datamonitor, 1998.377p.

0051 CONSUMER psychology of tourism, hospitality and leisure, edited byA.G. Woodside, et.al. Wallingford, Oxon, U.K.: CABI Publication, 2000.3v.

0052 CONSUMER revolution in urban China, edited by Deborah S. Davis.Berkeley: University of California Press, 2000. 366p.

0053 CONSUMER revolution: redressing the balance, edited by Robin John.London: Hodder and Stoughton, 1994. 214p.

0054 CONSUMERS and luxury: consumer culture in Europe 1650-1850, editedby Maxine Berg and Helen Clifford. Manchester: Manchester UniversityPress, 1999. 260p.

0055 CONSUMERS awareness and behaviour concerning global environmentalproblems and their impact on corporate business strategy in Japan. Japan:National Institute for Environmental Studies, 1997. 2 pts.

0056 CRAIG-LEES, Margaret, Joy, Sally and Browne, Beverly. Consumerbehaviour. Brisbane: Wiley, 1995. 520p.

0057 CROOK, Jonathan N. and Banasik, John. Explaining aggregate consumerdelinquency behaviour over time. Edinburgh: Credit Research Centre, 2005.46p.

0058 CULINARY taste: consumer behaviour in the international restaurant sector,edited by Donald Sloan. Oxford: Elsevier Butterworth-Heiemann, 2004.189p.

0059 CUSACK, Michael. Online customer care: applying todays technology toachieve world-class customer interaction. New Delhi: Infotech StandardsIndia Pvt. Ltd., 1999. 265p.

BOOKS 5 / 5

0060 CUSTOMER behaviour: a Southern African perspective, edited by MichaelCant, Annekie Brink and Sanjana Brijball. Lansdowne: Juta and Company,2002. 286p.

0061 CUSTOMER retention strategies: five leading perspectives. Washington,D.C.: American Bankers Association, 1993. 82p.

0062 DAMODARAN, Nimmi, et.al. Customer acceptance of water main structuralreliability. Florida: American Water Research Foundation, 2006. 263p.

0063 DAYAL, Rekha. Factors affecting decision making of consumer buyingpractices of community in Kanpur city. Varanasi: Banaras Hindu University,1992. (Ph.D. Thesis).

0064 DE PELSMACKER, Kardes. Consumer behaviour and managerial decisionmaking with marketing communications. Upper Saddle River, NJ: PearsonHigher Education, 2002.

0065 DEATON, A. and Muellbauer, J. Economics and consumer behaviour.Cambridge: University of Cambridge, 1998. 450p.

0066 DENNIS, Charles E., Newman, Andrew and Marsland, David. Object ofdesire: consumer behaviour in shopping centre choices. Basingstoke:Palgrave Macmillan, 2005. 271p.

0067 DESMOND, John. Consuming behaviour. New York: Palgrave Macmillan,2002. 340p.

0068 DHARNI, Khushdeep. Buying behaviour of consumers of selected brandsof room air conditioners. Ludhiana: Department of Business Management,College of Basic Sciences and Humanities, Punjab Agriculture University,1998. 45p.

0069 DIVERSITY in advertising: broadening the scope of research directions,edited by Jerome D. Williams, Wei-Na Lee and Curtis P. Haugtvedt.London: Lawrence Erlbaum, 2004. 447p.

0070 DONOHUE, Kathleen G. Freedom from want: American liberalism and theidea of the consumer. Baltimore: Johns Hopkins University Press, 2003.344p.

0071 DRAKOPOULOS, S.A. Keyness economic thought and the theory ofconsumer behaviour. Aberdeen: University of Aberdeen, Department ofEconomics, 1990. (Discussion paper no. 90-03).

0072 DUA, Pami. Determinants of consumers perceptions of buying conditionsfor houses. Delhi: Center for Development Economics, 1996. 19p.

0073 DUBOIS, Bernard. Understanding the consumer: a European perspective.London: Prentice-Hall, 2000. 323p.


0074 DURKIN, Mark, et.al. Retail bank customer preferences: personal andremote interactions. Loughborough, U.K.: Loughborough UniversityBanking Centre, 2002. 27p.

0075 DURNING, Alan Thein. How much is enough: the consumer society andthe future of the earth. New York: Norton, 1992. 200p.

0076 DUTTA, Paritosh Chandra. Certain aspects of consumer behaviour inAssam: an empirical study. Guwahati: Gauhati University, 1993. (Ph.D.Thesis).

0077 EAST, Robert. Changing consumer behaviour. London: Cassell, 1990. 192p.

0078 EAST, Robert. Consumer behaviour: advances and applications inmarketing. London: Prentice-Hall, 1997. 356p.

0079 ENGEL, James F., Blackwell, Roger D. and Miniard, Paul W. Consumerbehaviour. 9th ed. Cincinati, Ohio: South-Western College Publication,2000. 592p.

0080 ENVIRONMENT,information and consumer behaviour, edited by SigneKrarup and Clifford S. Russell. Cheltenham, UK: Edward Elgar, 2005. 299p.

0081 ESSOO, Nittin. Study of cultural influences on consumer behaviour in asmall Island economy: religious influences on purchasing behaviour inMauritius. Coventry: University of Warwick, 2001. 399p.

0082 EUROPEAN high net worth customers 2002: identify, aquire, retain. NewYork: Datamonitor, 2002.

0083 EUROPEAN perspectives on consumer behaviour, edited by Mary Lambkin,et.al. London: Prentice-Hall, 1998. 432p.

0084 EVANS, David and SCHMALENSEE, Richard. Paying with plastic: thedigital revolution in buying and borrowing. 2nd ed. Cambridge: MIT Press,2005. 367p.

0085 EVANS, Martin J., Jamal, Ahmad and Foxall, Gordon R. Consumer behaviour.Hoboken, N.J.: John Wiley, 2006. 404p.

0086 EVANS, Martin J., Moutinho, Luiz and Raaij, W. Fred Van. Appliedconsumer behaviour. Harlow: Addison-Wesley Publication, 1996. 382p.

0087 FARIDI, Mohd. Rashad. Consumer behaviour in cement marketing: a casestudy of Bilaspur city. Bilaspur: Guru Ghasidas University, 2003. (Ph.D.Thesis).

0088 FLIEHMAN, Deborah G. and Auld, David D. Customer retention throughquality leadership: the Baxter approach. Milwaukee: ASQ Quality Press,1993. 233p.

BOOKS 7 / 7

0089 FOXALL, Gordon R. Consumer behaviour and organizational response:from social cognition to environmental control. Birmingham: Universityof Birmingham, Research Centre for Consumer Behaviour, 1995.

0090 FOXALL, Gordon R. Consumer behaviour as an evolutionary process.Birmingham: University of Birmingham, Research Centre for ConsumerBehaviour, 1993. (Working papers in Consumer Research no. CRU/93-03).

0091 FOXALL, Gordon R. Consumer psychology in behavioural perspective.London: Routledge, 1990. 228p.

0092 FOXALL, Gordon R. Environment-impacting consumer behaviour: aframework for social marketing and demarketing. Birmingham: Researchcentre for Consumer behaviour, University of Birmingham, 1993. (Workingpapers in Consumer Research no. CRU/93-06).

0093 FOXALL, Gordon R. Situational determinants of consumer behaviour.Aston: Aston Business School Research Institute, 1997. (Research paperseries RP9721).

0094 FRANK, R. Kardes, Jacques Nanter and Paul M. Herr. Applying socialcognition to consumer focussed strategy. Mahwah, N.J.: LawrenceErlbaum Associates, 2005. 416p.

0095 FRANK, R.H. Microeconomics and behaviour. New York: McGraw-Hill,2000. 704p.

0096 FRIEDMAN, Lawrence G. Go to market strategy: advanced techniquesand tools for selling more products, to more customers, more profitably.Oxford: Butterworth-Heinemann, 2002. 294p.

0097 FRIEDMAN, Monroe. Consumer boycotts: effecting change through themarket place and the media. London: Routledge, 1999. 284p.

0098 GADEPALLI, Radha Krishna. Consumer behaviour and marketing planning:a case study of mobile communication system in Delhi state. New Delhi:Jamia Millia Islamia, 2003. (Ph.D. Thesis).

0099 GAMBHIR, Cheena. Organisation and working of the State ConsumerDisputes Redresal Commission and District Consumer Disputes RedresalForum, Chandigarh. Chandigarh: Panjab University, 2002. (Ph.D. Thesis).

0100 GANDHI, Sudesh M. Exploratory study on consumer behaviour andrationality in consumer decision process. Nagpur: Nagpur University,1994. (Ph.D. Thesis).

0101 GENDER issues and consumer behaviour, edited by Janeen Arnold Coasta.Thousand Oaks, Calif: Sage, 1994. 235p.

0102 GHOSH, Ambica. Theory of consumer behaviour and welfare in classicalparadigm. Bombay: Himalaya Publication House, 1992. 65p.


0103 GIBB, James G. Archaeology of wealth: consumer behaviour in EnglishAmerica. New York: Plenum, 1996. 283p.

0104 GILBERT, David Clifford. Study of the factors of consumer behaviourrelated to overseas holidays from the U.K. Guild ford, Surrey: Universityof Surrey, 1992. (Ph.D. Thesis).

0105 GIRIJA DEVI, V. Social values and consumer behaviour in food adulteration.Thiruvananthapuram: University of Kerala, 1994. (Ph.D. Thesis).

0106 GOLDSMITH, Elizabeth B. B. Consumer economics: issues and behaviours.New York: Prentice-Hall, 2004. 480p.

0107 GOULDING, Christina. Dance culture and consumer behaviour: canmarketers learn lessons from the rave generations? Wolverhampton:Wolverhampton Business School, Management Research Centre, 2000.(Working paper series no. WP003/00).

0108 GRAHAM, Judy F. Critical thinking in consumer behaviour: cases andexperiential exercises. New York: Prentice-Hall, 2003. 85p.

0109 GROVER, Surinder Kumar. Consumer perception of trade mark. New Delhi:University of Delhi, 1994. (Ph.D. Thesis).

0110 GUPTA, Soma Sen. Consumer behaviour: dynamics of building brandequity. New Delhi: New Century, 2005. 297p.

0111 HAMILTON, Robert. Consumer behaviour and the usage and adoption ofhome-based banking in the United Kingdom. Loughborough:Loughborough University Banking Sector, 2000. 20p.

0112 HANDBOOK of consumer behaviour, edited by Thomas S. Robertsonand Harold H. Kassarjian. Englewood Cliffs, N.J.: Prentice-Hall, 1991. 614p.

0113 HANDBOOK of consumer behaviour, tourism and the internet, edited byJuline E. Mills and Rob Law. New York: Haworth Hospitality Press, 2004.314p.

0114 HANNA, Nessim and Wozniak, Richard. Consumer behaviour: an appliedapproach. Englenwood Cliffs N.J.: Prentice-Hall, 2000. 586p.

0115 HENDEL, Igal and Nevo, Aviv. Measuring the implications of sales andconsumer inventory behaviour. Cambridge, MA: National Bureau ofEconomic Research, 2005. (NBER working paper no. 11307).

0116 HENNEBERG, Stephan C.M. Voting behaviour as a special case of consumerbehaviour: a political marketing oriented theory of voter behaviour andthe implications for the concept of political marketing management.Cambridge: University of Cambridge, 2000. (Ph.D. Thesis).

BOOKS 9 / 9

0117 HEWER, Paul A. Sociology of consumer behaviour and men. Heslington:University of York, 1995.

0118 HIBBERT, Sally. Exploring the implications of the functional perspectiveof mood in consumer behaviour research. Glasgow: University ofStrathclyde, Department of Marketing, 1998. (Working paper no. 1998/4).

0119 HIRSCHHORN, Joel S. Prosperity without pollution: prevention strategyfor industry and consumers. New York: Van Nostrand Reinhold Company,1991. 386p.

0120 HOA, Van. Advances in household economics consumer behaviour andeconomical policy. London: Ashgate, 2005. 196p.

0121 HOGG, Margaret. Consumer behaviour. New Delhi: Sage, 2006. 6v.

0122 HORNER, Susan. Consumer behaviour in tourism. 2nd ed. Oxford:Butterworth-Heinemann, 2006. 504p.

0123 HOYER, Wayne D. and Maclnnis, Deborah J. Consumer behaviour. 3rd ed.Boston: Houghton Mifflin, 2004. 697p.

0124 HSIEH, Hong Tse Bill. Influence of cultural environment on consumerbehaviour in the purchase of cosmetics in China, Taiwan and the U.K.,with particular reference to the China cosmetics market. Leicester: DeMontfort University, 2003. (Ph.D. Thesis).

0125 HUBBARD, Thomas N. Consumer beliefs and buyer and seller behaviourin the vehicle inspection market. Cambridge, MA: National Bureau ofEconomic Research, 1997. 28p.

0126 ILAHI, Nadeem. Are international migrants conspicuous consumers?evidence from Pakistan gulf migration. Islamabad: SustainableDevelopment Policy Institute, 1993. 13p.

0127 INNOVATION in agri-food systems: product quality and consumeracceptance, edited by W.M.F. Jongen and M.T.G. Meulenberg.Netherlands: Wageningen Academic, 2005. 399p.

0128 INSTITUTE for Marketing Information, China. Chinese consumerbehaviours and life patterns yearbook. Beijing: Beijing Gehua DevelopmentGroup, 1998. 2000p.

0129 JACINTHA, M. Women consumer awareness and their food buyingpractices. Tirupati: Sri Padmavati Mahila Visvavidyalayam, 1999. (Ph.D.Thesis).

0130 JAEGER, Sara Roust. Application of consumer science techniques toexplore consumer behaviour in relation to apples. London: University ofReading, 2000. (Ph.D. Thesis).


0131 JAIN, M.K. and Lal, A.B. Consumer behaviour. New Delhi: ShreePublications, 1994. 162p.

0132 JAMES, Estelle and Vittas, Dimitri. Annuity markets in comparativeperspective: do consumers get their moneys worth? Washington, DC:World Bank, 2000. 34p.

0133 JAYARAJ, S. Kumar. Study of consumer behaviour in relation to themarketing of consumer durables in Kerala. Thiruvananthapuram:University of Kerala, 2003. (Ph.D. Thesis).

0134 JAYAWARDHENA, Chanaka. Investigating consumer behaviour andcompetitiveness in Internet service businesses: development of themystery-shopping methodology in Internet banking services. Leicester:De Montfort University, 2001.

0135 KALAIGAR, Abdullah. Consumer behaviour towards selected durableand non-durable products in Gulbarga city. Gulbarga: Gulbarga University,1992. (Ph.D. Thesis).

0136 KAMARUDDIN, Abdul Razak. Culture and consumer behaviour: theinfluence of culture in family planning behaviour in Malaysia. Glasgow:Unversity of Strathclyde, 1993. (DBA Dissertation).

0137 KAMATH, Rajashri A. Effect of T.V. advertising in consumer behaviouramong college students. Mumbai: Tata Institute of Social Sciences, 2000.103p.

0138 KANNAN, S. Consumer product marketing: a study of marketing practicesand control systems of selected companies in India. Calicut: University ofCalicut, 1993. (Ph.D. Thesis).

0139 KAPOOR, Sheetal. Understanding buying behaviour of Indian families.Delhi: New Century, 2002. 270p.

0140 KARDES, Frank R. Consumer behaviour and managerial decision making.2nd ed. Englewood Cliffs, NJ: Prentice-Hall, 2001. 480p.

0141 KATYAL, Mukesh. Purchase behaviour of consumers of durable household goods: a comparative study of rural and urban consumers in Ludhiana.Ludhiana: Department of Business Management, College of Basic Sciencesand Humanities, Punjab Agriculture University, 1998. 50p.

0142 KAUR, Muninder. Consumer attitudes and distribution system ofprocessed foods: a case study of Punjab. Ludhiana: Punjab AgriculturalUniversity, 2000. (Ph.D. Thesis).

0143 KELLY, Jordon. Analyse consumer behaviour for specific. Chatswood,Sydney: Software Publications, 2002. 84p.

BOOKS 11 / 11

0144 KHAN, Kaleem Mohammad and Khan, Mohammad Naved. Facets of Indianadvertising and consumer behaviour: an empirical approach. New Delhi:Kanishka, 2002. 296P.

0145 KHAN, M. Consumer behaviour. 2nd ed. New Delhi: New age Publishers,2004.

0146 KOTWANI, Gurbux L. Reference group influence on consumer behaviour.New Delhi: University of Delhi, 1992. (Ph.D. Thesis).

0147 KRISHNA Mohan, V. Consumer behaviour and energy conservation: afield experimental study. Hyderabad: Osmania University, 1996. (Ph.D.Thesis).

0148 KRUEGER, Alan B. and Siskind, Aaron. Assessing bias in the consumerprice index from survey data. Cambridge, MA: National Bureau ofEconomic Research, 1998. 13p.

0149 LINDQUIST, Jay D. Shopper, buyer and consumer behaviour: theory,marketing applications and public policy implications. 3rd ed. Mason,Ohio: Atomic Dog Publishing, 2006. 652p.

0150 LOUDON, David L. and Della Bitta, Albert J. Consumer behaviour. 4th ed.New York: McGraw-Hill, 1993. 788p.

0151 LUCE, Mary Frances, Bettman, James R. and Payne, John W. Emotionaldecisions: tradeoff difficulty and coping in consumer. Chicago: Universityof Chicago Press, 2001. 209p.

0152 LUNT, Peter et.al. Psychology of consumer deteriment: a conceptual review.London: Office of Fair Trading, 2006. 118p.

0153 MACINNIS, Hoyer. Consumer behaviour. New Delhi: D.K., 1999.

0154 MAGAT, Wesley A., Moore, Michael J. and Willis, Rachel A. Consumerproduct safety regulation in the United States and the United Kingdom:the case of bicycles. Cambridge, MA: National Bureau of EconomicResearch, 1995. 35p.

0155 MAHESH KUMAR. Consumer disputes redressal forums in Haryana: anappraisal of their working. Rohtak: Maharshi Dayanand University, 2000.(Ph.D. Thesis).

0156 MALLEY, Jim. Permanent income hypothesis revisited: reconcillingevidence from aggregate data with the representative consumer behaviour.Glasgow: Department of Economics, University of Glasgow, 1997.(Discussion paper no. 9708).

0157 MANNERING, Karen. Managing difficult people: effective managementstrategies for handing challenging behaviour. Oxford: How to Books, 2001.127p.


0158 MARDER, Eric. Laws of choice: predicting customer behaviour. New York:Free Press, 1997. 448p.

0159 MARK, Adal. Customer contacts: strategies and operations. Atlanta, Ga:LOMAs Professional, 2002. 354p.

0160 MARKET strategies and consumer behaviour: future initiatives forknowledge and innovation. The Hague: National Council for AgriculturalResearch, 1998. (NRLO rapport no. 98/3E).

0161 MARKETING: a behavioural perspective, edited by Gordon R. Foxall.London: Routledge, 2002. 504p.

0162 MASSNICK, Forler. Customer is CEO: how to measure what yourcustomers want and make sure they get it. New York: AMACOM (AmericanManagement Association), 1997. 239p.

0163 MATTHAEUS, Paul. They say they want a revolution: what marketersneed to know as consumers take control. Lincoln, NE: iUniverse Inc.,2003. 170p.

0164 McCOLE, Patrick. Divensionalising trust in internet buying behaviour.Magee: University of Ulster, 2001. (Ph.D. Thesis).

0165 MCCREERY, John. Japanese consumer behaviour: from worker bees towary shoppers. Richmond: Curzon, 1999. 216p.

0166 MCENALLY, Martha R. Cases in consumer behaviour. Upper Saddle River,N.J.: Pearson Education, 2001. 2v.

0167 MOOIJ, Marieke de. Consumer behaviour and culture: consequences forglobal marketing and advertising. Thousand Oaks, Calif: Sage, 2004. 345p.

0169 MOWEN, John C. 3M model of motivation and personality: theory andempirical applications to consumer behaviour. Boston: Kluwer Academic,1999. 314p.

0168 MOWEN, John C. Consumer behaviour. 4th ed. Englewood Cliffs, N.J.:Prentice-Hall, 1995. v.p.

0170 NAGARAJ, H. Quantitative approach to the study of consumer behaviourwith special reference to durable goods. Bangalore: Bangalore University,2004. (Ph.D. Thesis).

0171 NAIK, C.N. Krishna and Reddy, Venugopal. Consumer behaviour. NewDelhi: D.K., 1999.

0172 NAIR, Suja R. Consumer behaviour: text and cases. Mumbai: Himalaya,1999. 319p.

0173 NARASIMHAN, Sakuntala. Shopping in Bombay: consumers call theshots. Malaysia: International Organization of Consumers Unions, 1991.18p.

BOOKS 13 / 13

0174 NEHALANI, Gurumukh G. Consumer behaviour and marketing strategieswith special reference to consumer durables- a study of Dharwad district.Dharwad: Karnatak University, 2002. (Ph.D. Thesis).

0175 NERURKAR, Olive Vikram. Empirical research in assessing the consumerexpectations on service quality for mass consumer services. Pune:University of Pune, 1997. (Ph.D. Thesis).

0176 NEW developments and approaches in consumer behaviour research,edited by Ingo Balderjahn, Caudia Mennicken and Eric Vernette. Stuttgart:Macmillan, 1998. 343p.

0177 OSHAUGHNESSY, John. Explaining buyer behaviour: central conceptsand philosophy of science issues. Oxford: Oxford University Press, 1992.385p.

0178 OBEROI, Preeti. Customer relations. New Delhi: Sarup, 2002. 196p.

0179 OHENE-MANU, Joseph. Government expenditure structural pattern andprivate consumer behaviour: the empirical evidence for Ghana (1955-1990).Aberdeen: University of Aberdeen, 1996. (Ph.D. Thesis).

0180 ONKVISIT, Sak and Shaw J. John. Consumer behaviour: strategy andanalysis. New York: Macmillan College Publication Company, 1994. 637p.

0181 ONLINE consumer psychology: understanding and influencing consumerbehaviour in the virtual world, edited by Curtis P. Haugtvedt, Karen A.Machleit and Richard Yalch. Mahwah, N.J.: Lawrence Erlbaum Associates,2005. 551p.

0182 PANDEY, Ranjana. Analytical study of consumer behaviour andsegmenting travel and tourism market. Rewa: Awadesh Pratap SinghUniversity, 2005. (Ph.D. Thesis).

0183 PANKAJ, P.K. Consumer behaviour and consumption pattern. New Delhi:Deep and Deep, 1997. 260p.

0184 PATTERSON, Anthony. Confessionalist manifesto: consumer behaviourand self-construction in high fidelity and Bridget Jones Diary. Ulster:Faculty of Business and Management, University of Ulster, 1999.(Marketing and Retailing working paper series no. 99/2).

0185 PERSPECTIVES in consumer behaviour, edited by Harold H. Kassarjianand Thomas S. Robertson. 4th ed. Englewood Cliffs, N.J.: Prentice-Hall,1991. 616p.

0186 PETER, Paul J., Olsen, Jerry C. and Grunert, Klaus G. Consumer behaviourand marketing strategy. London: McGraw-Hill, 1999. 526p.

0187 PETER, Paul J. and Olson, Jerry. Consumer behaviour. 6th ed. Boston:McGraw-Hill, 2001. 608p.


0188 PRASAD RAO, Akkireddy Shri Venkata Siva Rama. Urban consumerbehaviour: a study of selected consumer durable and non-durables inVisakhapatnam city. Waltair: Andhra University, 1990. (Ph.D. Thesis).

0189 PUROSHOTHAM Rao, P. Rural urban and socio-economic variations inconsumer behaviour. Hyderabad: Osmania University, 1990. (Ph.D. Thesis).

0190 QUALITY policy and consumer behaviour in the European Union, editedby Tilman Becker. Kiel: Wissenschaftsverlag Vauk Kiel, 2000. 280p.

0191 RADHA KRISHNA, G. Consumer behaviour. New Delhi: D.K., 2005.

0192 RAINA, Anita. Doordarshan advertising and consumer behaviour. Jammu:University of Jammu, 1997. (Ph.D. Thesis).

0193 RAMASAMY, M. Consumer purchasing behaviour: a stochastic model.Chennai: University of Madras, 1993. (Ph.D. Thesis).

0194 RAO, Prasad and AKKIREDDY, Shri Venkata Siva Rama. Urban consumerbehaviour: a study of selected consumer durable and nondurables inVisakhapatnam city. Waltair: Andhra University, 1990. (Ph.D. Thesis).

0195 RAUT, K.C. and Nabi, M.K. Buying behaviour of consumer durables inIndia. Delhi: Indian Publication, 1994. 116p.

0196 RAYMOND, Martin. Tommorrow people: future consumers and how toread them. Harlow: Financial Times Prentice-Hall, 2003. 279p.

0197 REDDY, Mallikarjuna K. Consumer behaviour and marketing strategies ofelectronic firms: a study of select consumer products. Hyderabad: OsmaniaUniversity, 1998. (Ph.D. Thesis).

0198 RICE, Chris. Consumer behaviour: behavioural aspects of marketing.Oxford: Butterworth-Heinemann, 1993. 414p.

0199 ROBBIE, Ken and Murray, Gordon. Consumer behaviour and institutionalstrategies in a maturing industry: venture capital in the UK. Nottingham:Centre for Management Buy-Out Research, University of Nottingham,1992. (CMBOR occasional paper no. 35).

0200 ROBERTS, Shirley. Harness the future: the 9 keys to emerging consumerbehaviour. Toronto: Wiley, 1998. 290p.

0201 ROBINSON, David. Business etiquette: your complete guide to correctbehaviour in business. London: Kogan Page, 1994. 116p.

0202 ROTEMBERG, Julio J. Customer anger at price increases, time variation inthe frequency of price changes and monetary policy. Cambridge, MA:National Bureau of Economic Research, 2002. 42p.

BOOKS 15 / 15

0203 SAKKTHIVEL, A.M. Role of cyber marketing in influencing consumerbuying behaviour. New Delhi: D.K., 2005.

0204 SAMI, Abdus and Asghar, J. Consumer behaviour in urban India: a casestudy of Patna urban agglomeration. New Delhi: Rajesh, 1994. 177p.

0205 SAMLI, A. Coskum. Empowering the American consumer: corporateresponsiveness and market profitability. Westport, CT: Quorum Books,2001. 197p.

0206 SAMPATH KUMAR, R. Study of the consumer behaviour with referenceto slected products. Hyderabad: Osmania University, 2001. (Ph.D. Thesis).

0207 SAPRA, Sushil. Consumer behaviour in India. Rohtak: MaharshiDayanand University, 1999. (Ph.D. Thesis).

0208 SARANTIS, Nicholas and STEWART, Chris. Unobserved componentsand consumer behaviour in Southern European countries. London:London Guildhall University, Department of Economics, 2000. 24p.

0209 SATYA, Y. Role of the family in consumers purchase decision makingwith special reference to the Khasis in Shillong. Guwahati: GauhatiUniversity, 2002. (Ph.D. Thesis).

0210 SAXENA, Anshu. Consumer navigation behaviour in hypermediacomputer mediated environments in the Indian context. New Delhi: IndianInstitute of Technology Delhi, 2004. (Ph.D. Thesis).

0211 SCHIFFMAN, Leon and Kanuk, Leslie. Consumer behaviour. EnglewoodCliffs, N.J.: Prentice-Hall, 2006. 656p.

0212 SCHIFFMAN, Leon G., Kanuk, Leslie Lazar and Das, Mallika. Consumerbehaviour. Canada: Pearson Education, 2005. 592p.

0213 SCHIFFMAN, Leon, Bednall, David and Cowley, Elizabeth. Consumerbehaviour. Frenchs Forest, NSW: Prentice-Hall, 2001. 665p.

0214 SCHUTTE, Hellmut and Ciarlante, Deanna. Consumer behaviour in Asia.Basingstoke: Macmillan, 1998. 275p.

0215 SEHRAWAT, Mahavir. Impact of packaging on consumer buyingbehaviour: a comparative study of rural and urban consumers in Haryana.Hisar: Guru Jambheshwar University, 2003. (Ph.D. Thesis).

0216 SEYBOLD Patricia B. Customer revolution: how to thrive when customersare in control. New York: Crown Business, 2001. 395p.

0217 SHARAN, A.K. Consumer psychology. New Delhi: Rajat Publication, 2000.324p.

0218 SHARMA, Atul K. Consumer behaviour. New Delhi: Global Vision, 2006.185p.


0219 SHARMA, Kavita. Impact of consumer involvement on consumerbehaviour: a case study of India. Delhi: New Century, 2000. 189p.

0220 SHARMA, S.S. Consumer behaviour: study of consumer interest. Jaipur:Jaipur Publishing House, 1995. 158p.

0221 SHETH, Jagdish N. and Mittal Banwari. Customer behaviour: a managerialperspective. 2nd ed. Mason: Thomson, 2004. 487p.

0222 SHETH, Jagdish N., Mittal, Banwari and Newman, Bruce. Customerbehaviour: consumer behaviour and beyond. Fort Worth, TX: DrydenPress, 1999. v.p.

0223 SINHA, Dhirendraji Kamlaprasad. Study of consumer behaviour inpurchasing selected consumer goods. Aurangabad: Dr. BabasahebAmbedkar Marathwada University, 2005. (Ph.D. Thesis).

0224 SMETHERS, Paul Allen and France, Alastair. Five myths of consumerbehaviour: consumer success for technology products. Seattle,Washington: Consumer Ease, 2006. 150p.

0225 SOCIETY for Consumer Psychology (winter conference) (1999 Feb: St.Peterburg, FL). Proceedings. St. Peterburg: The Society, 1999. v.p.

0226 SOLOMON, Michael. Consumer behaviour: buying, having and being.Englewood Cliffs, N.J.: Prentice-Hall, 2006. 672p.

0227 SOLOMON, Michael R. Consumer behaviour. 6th ed. New York: Prentice-Hall, 2003. 592p.

0228 SOLOMON, Michael R. and Rabolt, Nancy J. Consumer behaviour: infashion. Englewood Cliffs N.J.: Prentice-Hall, 2003. 542p.

0229 SOMMERS, Paul A. Consumer satisfaction in medical practice. New York:Haworth Press, 1999. 197p.

0230 SRINIVAS, Rao G. Marketing of consumer products in rural areas: a studyof select districts of Andhra Pradesh. Hyderabad: Osmania University,1999. (Ph.D. Thesis).

0231 STEWART, Chris. International comparison of long run consumerbehaviour. London: London Guildhall University, Department ofEconomics, 2001. 34p.

0232 STEWART, Christopher. Modelling and comparing OECD countriesconsumer behaviour. London: Guildhall University, 1999. 316p. (Ph.D.Thesis).

0233 STRAY, Stephanie. Triads and tetrads: the visual display of consumerbehaviour data. Coventry: University of Warwick, 1993.

BOOKS 17 / 17

0234 SUDAGADE, Dwarapal Narasappa. Effects of changing consumerbehaviour on soft drinks marketing in North Goa. Dharwad: KarnatakUniversity, 2001. (Ph.D. Thesis).

0235 SWARBROOKE, John and Horner, Susan. Consumer behaviour in tourism.Oxford: Butterworth-Heinemann, 1999. 256p.

0236 TANEJA, Nawal K. Fasten your seatbelt: the passenger is flying the plane.Aldershot, London: Ashgate, 2005. 221p.

0237 TATHAM, Elaine L., Tatham, Chris and Mobley, Jane. Customer attitudes,behaviour and the impact of communications efforts. Denver, CO: AwwaResearch Foundation, 2004. 97p.

0238 TAYLOR, Binah Brett. Buyer beware: safeguarding consumer rights.Florida: Rourke Corporation, 1992. 103p.

0239 TILIKIDOU, Irene. Ecologically conscious consumer behaviour: a researchproject conducted in Thessaloniki, Greece. Sunderland: University ofSunderland, 2001. (Ph.D. Thesis).

0240 TOBIN, William James. Customer/supplier evaluations: the developmentof standards for the objective measurement of both. Louisville, Company:WJT Associates, 1994. v.p.

0241 TURPIN, Katherine. Branded: adolescents converting from consumer faith.Berea Ohio: The Pilgeim Press, 2006. 240p.

0242 TYAGI, C.L. and Arun Kumar. Consumer behaviour. New Delhi: AtlanticPublication, 2004. 200p.

0243 UDAYA SANKAR, N. Information sources and influencing factors in theconsumer buying process: a study of two wheelers in Andhra Pradesh.Waltair: Andhra Pradesh University, 1997. (Ph.D. Thesis).

0244 UPADHAYAY, Yogesh. Consumer behaviour. New Delhi: RadhaPublication, 1998. 189p.

0245 VIJAY Kumar. Performance evaluation of Himachal Pradesh State Co-operative Marketing and Consumer Federation Ltd. Shimla: HimachalPradesh University, 2000. (Ph.D. Thesis).

0246 VINAYAGAMOORTHY, A. Purchase decision and consumer behaviour.New Delhi: D.K., 2005.

0247 VISWANATHAN, Brinda. Some econometric issues in consumer behaviouranalysis. Mumbai: Indira Gandhi Institute of Development Research, 1998.

0248 VOHRA, Munish. Consumer behaviour. New Delhi: Anmol, 2006. 471p.


0249 WADMAN, William M. Variable quality in consumer theory: towards adynamic microeconomic theory of the consumer. Armonk: M.E. Sharpe,2000. 313p.

0250 WAGNER, Sigmund A. Environmentally-oriented consumer behaviour: acognitive study with implications for communications management. Oxford:University of Oxford, 1996.

0251 WAGNER, Sigmund A. Understanding green consumer behaviour: aqualitative, cognitive approach. London: Routledge, 2003. 288p.

0252 WALKER, David. Attitudes, involvement and consumer behaviour: alongitudinal study in fast moving consumer goods markets. Cranfield:Cranfield School of Management, Cranfield University, 1994. (Ph.D.Thesis).

0253 WARREN, N. Australian commodity tax reforms and consumer behaviouralresponse. New South Wales: University of New South Wales, 1993.

0254 WEATHERILL, Lorna. Consumer behaviour and material culture in Britain,1660-1760. 2nd ed. London: Routledge, 1996. 252p.

0255 WEBB, Robert C. Psychology of the consumer and its development: anintroduction. New York: Kluwer Academic Press, 1999. 362p.

0256 WEBLEY, Paul, et.al. Economic psychology of everyday life. London:Psychology Press, 2001. 214p.

0257 WELLS, William D. and Prensky, David. Consumer behaviour. New York:John Wiley, 1996. 506p.

0258 WILKIE, William L. Consumer behaviour. 2nd ed. New York: Wiley, 1990.120p.

0259 WINDHAM, Laurie and Orton, Ken. Soul of the new consumer: the attitude,behaviour and preferences of e-customers. New York: Allworth Press,2000. 307p.

0260 WRIGHT, Ray Richard. Consumer behaviour. London: Thomson Learning,2006. 448p.

0261 WU, Yanrui. Chinas consumer revolution, the emerging patterns of wealthand expenditure. Cheltenham, UK: Edward Elgar, 1999. 168p.

0262 YAU, Oliver H.M. Consumer behaviour in China: customer satisfactionand cultural values. London: Routledge, 1994. 285p.

0263 ZAFAR, Eqbal. Working of consumer dispute redressal agencies: anempirical study of Aligarh District consumer forum, State CommissionUttar Pradesh and National Commission. Aligarh: Aligarh MuslimUniversity, 2002. (Ph.D. Thesis).

BOOKS 19 / 19

Consumer Co-operatives0264 BHATIA, Basant Lal. Existence of co-operation and consumers-co-

operatives. New Delhi: Sarup and Sons, 1992. 279p.

0265 GANESH, S. Management of consumer co-operatives with specialreference to relating to New Delhi. New Delhi: National Co-operativeConsumers Federation of India, 1998.

0266 HAMPANNA, M. Essays on consumer co-operatives. New Delhi: D.K.,1990.

0267 HAMPANNA, M. Management of consumers co-operatives in India. NewDelhi: D.K., 1988.

0268 HIMACHALAM, D. Management of consumer co-operatives. New Delhi:D.K., 1991.

0269 INDIA. Monopolies and Restrictive Trade Practices. MRTP commission:20th anniversary 1970-1990 in service of consumers and society. NewDelhi: MRTP, 1990. v.p.

0270 JAIN, L.C. and Coelho, Karen. In the wake of freedom: Indias tryst co-operatives. New Delhi: Concept, 1996. 427p.

0271 LINDEN, Eugene. Affluence and discontent: the anatomy of consumersocieties. New York: Viking Press, 1979. 178p.

0272 PERUMAL, R. Consumers cooperatives in India: problems and prospects.Delhi: Kanishka, 1994. 222p.

0273 REDDY, T.S. and Hampanna, M. Essays on consumer co-operatives. NewDelhi: Deep and Deep, 1990. 188p.

0274 ROY, Durgadas. Consumer co-operatives in India with special reference toWest Bengal: an analysis of its growth and development. Calcutta: RabindraBharati University, 1992. 258p.

0275 SARMA, Nripendra Narayana. Role of consumer co-operatives of Assamin rural marketing: an analytical study. Guwahati: Guwahati University,2000. (Ph.D. Thesis).

0276 SAXENA, A.K. Consumer co-operatives in India Western countries. NewDelhi: D.K., 1988. 2v.

0277 SCHULTZ, Richard J. Consumers Association of Canada and the federaltelecommunications regulatory system, 1973-1992. Vancouver: SFU-UBCCentre for the Study of Government and Business, 2000. 80p.

0278 SINGH, Ram. Characterisation of efficient product liability rules: whenconsumers are imperfectly informed. Delhi: Centre for DevelopmentEconomics, 2002. 39p. (CDE working paper no. 110).


0279 TAIMNI, K.K. Studies in retailing consumers co-operation and publicdistribution system. Poona: Harshad Prakashan, 1998. 633p.

0280 UNITED STATES. Congress. Senate. Committee on GovernmentalOperations. Permanent Subcommittee on Investigations. Fraud on theinternet: scams affecting consumers: hearing before the parmanentsubcommittee on investigations of the committee on governmental affairs,United States Senate, one hundred fifth congress, second session, February10, 1998. Washington: United States Government Printing Office, 1998. 362p.

0281 WIJESINHA, S.G. Problems faced by the consumer co-operative movementof Malaysia: a fact finding mission. New Delhi: International Co-operativeAlliance, 1993. 71p.

0282 WINFRED, A. John. Management of consumers co-operatives. New Delhi:D.K., 1980.

Consumer Complaints0283 BARLOW, Jannelle and Meller, Claus. Complaint is a gift: using customer

feedback as a strategic tool. San Francisco, CA: Berrett-KoehlerCommunications, 1996. 222p.

0284 GAN, Li and Sabarwal, Tarun. Simple test of adverse events and strategictiming theories of consumer bankruptcy. Cambridge, MA: National Bureauof Economic Research, 2005. (NBER working paper series no. 11763).

0285 KELLY, Sean. Customer information wars: from data to dialogue. Chichester:John Wiley, 2006. 251p.

0286 MANN, Bruce H. Republic of debtors: bankruptcy in the age of Americanindependence. Cambridge: Harvard University Press, 2002. 344p.

0287 MEHTA, D.S. Handbook for consumers: rights, problems and remedies.New Delhi: Allied Publishers Limited, 2003. 391p.

0288 RUDMAN, Jack. Consumer frauds representative. Syosset, N.Y.: NationalLearning Corporation, 1994.

0289 STARKEY, Carolyn Morton and Penn, Norgina Wright. Basic writing skills,letters and consumer complaints. Sylmar, CA: Publishing Group, 1993. 80p.

Consumer Credit0290 ANDRADE, Fabio Wendling Muniz de. Structural models in consumer

credit. Southampton: School of Management, 2004. 29p.

0291 ATTANASIO, Orazio P., Goldberg, Pinelopi K. and Kyriazidou, Ekaterini.Credit constraints in the market for consumer durables, evidence frommicro data on car loans. Cambridge, MA: National Bureau of EconomicResearch, 2000. 41p.

BOOKS 21 / 21

0292 AVERY, Robert B., Calem, Paul S. and Canner, Glenn B. Consumer creditscoring: do situational circumstance matter? Cambridge: HarvardUniversity Press, 2002.

0293 BASU, Saroj Kumar. Economic of hire purchase credit: a study of theeconomic aspects of hire purchase credit, its bearing on economic stabilityand techniques of economic central of such credit Bombay: Asia, 1971.223p.

0294 BERGSTRESSER, Daniel and Poterba, James. Asset allocation and assetlocation: household evidence from the survey of consumer finances.Cambridge, MA: National Bureau of Economic Research, 2002. 29p.

0295 BERNHEIM, B. Douglas, et.al. Mismatch between life insurance holdingsand financial vulnerabilities: evidence from the survey of consumerfinances. Cambridge: National Bureau of Economic Research, 2001.

0296 BERTRAND, Marianne, et.al. Whats psychology worth?: a field experimentin the consumer credit market. Cambridge, MA: National Bureau ofEconomic Research, 2005.

0297 BUILDING assets, building credit: creating wealth in low-incomecommunities, edited by Nicolas Retsinas and Eric S. Belsky. Washington,D.C.: Brookings Institution Press, 2005.

0298 BURTON, Dawn. Financial services and the consumer. London: Routledge,1994. 133p.

0299 CALDER, Lendol Glen. Financing the American dream: a cultural historyof consumer credit. Princeton, N.J.: Princeton University Press, 1999. 377p.

0300 CARD, Frank. Guide to the consumer credit jungle. Kingston UponThames: Croner, 1992. 246p.

0301 CARTER, Carolyn L., Williamson, Odette and Rao, John. Repossessionsand foreclosures. 5th ed. Boston, MA: National Consumer Law Center,2002. 1064p.

0302 COLE, Robert Hartzell and Mishler, Lon. Consumer and business creditmanagement. 11th ed. Boston: Irwin, 1998. 474p.

0303 COSTA, Dora L. American living standards, 1888-1994: evidence fromconsumer expenditures. Cambridge, MA: National Bureau of EconomicResearch, 2000. 29p.

0304 CREDIT reporting systems and the international economy, edited byMargaret J. Miller. Cambridge: MIT Press, 2003. 453p.

0305 CROSS-SELLING to the grey market, finance intelligence, Feb.2005.London: Mintel International Group , 2005. 88p.


0306 DEB, Bidhan Chandra. Consumer expenditure in India: an econometricstudy. Dibrugarh: Dibrugarh University, 1999. (Ph.D. Thesis).

0307 DOBSON, Alan Paul. Sale of goods and consumer credit. 6th ed. London:Sweet and Maxwell, 2000. 526p.

0308 DOUGLAS, Bernheim B., et.al. Mismatch between life insurance holdingsand financial vulnerabilities, evidence from the survey of consumerfinances. Cambridge: National Bureau of Economic Research, 2001. 46p.

0309 DYMSKI, A. Gary. Interest rates, credit structures and usury in emergingmarkets. Pretoria: Department of Trade and Industry, 2003. 21p.

0310 FINLAY, Steven. Consumer credit fundamentals. Houndmills: PalgraveMacmillan, 2005. 247p.

0311 GALLOUJ, Faiz. Innovation in the service economy: the new wealth ofnations. Cheltenham, UK: Edward Elgar, 2002. 256p.

0312 GELPI, Rosa-Maria and Franc, Ois Julien-Labruyere. History of consumercredit: doctrines and practice. Basingstoke: Macmillan, 2000. 190p.

0313 GOA. Directorate of Planning, Statistics and Evaluation. Report onhousehold consumer expenditure survey for Goa, Daman and Diu. Panaji:Directorate of Planning, Statistics and Evaluation, 1991.

0314 GRADY, Rosamund. New Consumer Credit Code regulations. Sydney:Michie, 1996. 104p.

0315 GROSS, David B. and Souleles, Nicholas S. Do liquidity constraints andinterest rates matter for consumer behaviour: evidence from credit carddata. Cambridge: National Bureau of Economic Research, 2001. 36p.

0316 HAMMOND, Bob. How to beat the credit bureaus: the insiders guide toconsumer credit. Colorado: Paladin Press, 1990. 136p.

0317 HARAK, Charles and Wein, Olivia Bae. Access to utility service: regulated,de-regulated and unregulated utilities, deliverable fuels andtelecommunication: with CD-Rom. 3rd ed. Boston, MA: National ConsumerLaw Center, 2004. 828p.

0318 HARDING, Geoffrey W. Consumer credit and consumer hire law: a practicalguide. London: Sweet and Maxwell, 1995. 198p.

0319 HOLT, Sharon L. and Ribe, Helena. Developing financial institutions forthe poor and reducing barriers to acess for women. Washington, D.C.:The World Bank, 1991. 45p.

0320 IMPACT of public policy on consumer credit, edited by Thomas A. Durkinand Michael E. Staten. Massachusetts: Kluwer Academic, 2002. 336p.

BOOKS 23 / 23

0321 INDIA. Ministry of Labour Bureau. Consumer Price Index Numbers (forindustrial workers) 1982=100: Annual report. New Delhi: Ministry of LabourBureau, 2004. 116p.

0322 INDIA. Ministry of Textiles. Textiles Committee. Consumer purchases oftextiles, 1995. Mumbai: Textiles Committee, 1998.

0323 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, 1994-1995. New Delhi:Government of India, 1998. 54p.

0324 INDIA. National Sample Survey Organisation. Differences in level ofconsumption among socio-economic groups: 5th quinquennial survey ofconsumer expenditure; NSS 50th round, July 1993-June 1994. New Delhi:Government of India, 1997. 72p.

0325 INDIA. National Sample Survey Organisation. Fourth annual survey onconsumer expenditure and employment- Unemployment: NSS fortysixthround July-June 1990-1991. New Delhi: NSSO, 1993. (Report no. 386).

0326 INDIA. National Sample Survey Organisation. Consumer expendituresurvey, first semi-round July-Dec. 1988, NSS 44th round July-June 1988-1989: key results. New Delhi: NSSO, 1990. (Report no. 2).

0327 INDIA. National Sample Survey Organisation. Fifth annual survey onconsumer expenditure and employment-unemployment: NSS 47th round,July-Dec 1991. New Delhi: Government of India, 1992. (Report no. 388/1).

0328 INDIA. National Sample Survey Organisation. Consumer expenditure andemployment-Unemployment, 3rd annual survey, Jul-Jun 1989-1990: NSS45th round. New Delhi: NSSO, 1991. (Report no. 381).

0329 INDIA. National Sample Survey Organisation. Household consumerexpenditure in Delhi, Jul-Dec 1991: NSS 47th round. New Delhi: NSSO, 1995.

0330 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, Jan-Jun 1993: NSS 49thround. New Delhi: NSSO, 1996. (Report no. 400).

0331 INDIA. National Sample Survey Organisation. Level and pattern ofconsumer expenditure, 5th quinquennial survey 1993-94: NSS fiftiethround, July 1993-June 1994. New Delhi: NSSO, 1996.

0332 INDIA. National Sample Survey Organisation. Dwellings in India, Fifthquinquennial survey on consumer expenditure: NSS fiftieth round, July1993- June1994 New Delhi: NSSO, 1997. (Report no. 410/1).

0333 INDIA. National Sample Survey Organisation. Energy used by Indianhouseholds: NSS Fiftieth round, July 1993 - June 1994, Fifth quinquennialsurvey on consumer expenditure. New Delhi: NSSO, 1997. (Report no. 410/2).


0334 INDIA. National Sample Survey Organisation. Study note on theintegration of family living survey and consumer expenditure survey, Jul93-June 94: NSS 50th round. New Delhi: NSSO, 1996.

0335 INDIA. National Sample Survey Organisation. Household consumerexpenditure in India, 1999-2000, NSS 55th round: key results. New Delhi:NSSO, 2000. (Report no. 454).

0336 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, 1997: NSS 53rd round.New Delhi: NSSO, 1998. (Report no. 442).

0337 INDIA. National Sample Survey Organisation. Household consumerexpenditure in India, July-Dec 1999, NSS 55th round: key results. NewDelhi: NSSO, 2000. (Report no. 453).

0338 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, Jan-Jun 1998: NSS 54thround. New Delhi: NSSO, 1999. (Report no. 448).

0339 INDIA. National Sample Survey Organisation. Level and pattern ofconsumer expenditure in India, Jul 1999-June 2000: NSS 55th round. NewDelhi: NSSO, 2001. (Report no. 457).

0340 INDIA. National Sample Survey Organisation. Reported adequacy of foodintake in India, 1993-1994: 5th quinquennial survey of consumerexpenditure. New Delhi: Government of India, 1997. 18p.

0341 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India. New Delhi: Governmentof India, 1999. 31p.

0342 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India 1997: NSS 53rd round, Jan-Dec 1997. New Delhi: Government of India, 1997. 28p.

0343 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, Jul 1994-Jun 1995: NSS51st round. New Delhi: Government of India, 1998. 54p.

0344 JILL Leyland Associates. Consumer spending patterns in the Europeancommunity: forecasts to 1994. London: Economist Intelligence Unit, 1990.316p.

0345 JOHANSSON, Per-Olov. Cost-benefit analysis of environment change.Cambridge: Cambridge University Press, 1993. 232p.

0346 JONES, Paul A. Access to credit on a low income: a study into how peopleon low incomes in liverpool access and use consumer credit. Manchester:Co-operative Bank, 2001. 48p.

BOOKS 25 / 25

0347 JONES, Peter. Currency measurements: a consumer primer. Victoria, BC:Trafford Publishing, 2005. 166p.

0348 KEEST, Kathleen E. and Renuart, Elizabeth. Cost of credit: regulation andlegal challenges. 2nd ed. Boston, MA: National Consumer Law Center,2000. 724p.

0349 KELLAWAY, Alec. Consumer credit in the UK: trends and attitudes in the1990s. London: Economist Intelligence Unit, 1992. 132p.

0350 KEVAN, Tim. Kevan on credit hire. 2nd ed. Welwyn Garden City: EMISprofessional, 2001. 183p.

0351 KLEIN, Lloyd. Its in the cards: consumer credit and the American experience.Westport: Praeger, 1999. 155p.

0352 LEBERGOTT, Stanley. Consumer expenditures: new measures and oldmotives. Princeton, N.J.: Princeton University Press, 1996. 286p.

0353 LOONIN, Deanne and Rao, John. Student loan law: collections, intercepts,deferments, discharges, repayment plans, and trade school abuses. 2nded. Boston, MA: National Consumer Law Center, 2002. 398p.

0354 LOONIN, Deanne and Wu, Chi Chi. Credit discrimination. 4th ed. Boston,MA: National Consumer Law Center, 2005. 450p.

0355 MAURITIUS. National Library. Customer charter. Port Louis: NationalLibrary, 2003. 16p.

0356 MCGILL, Denise and Willmott, Lindy. Annotated consumer credit code.Sydney: LBC Information Services, 1999. 1115p.

0357 MCNAB, Helen and Wynn, Anthea. Principles and practice of consumercredit risk management. Canterbury: CIB Publishing, 2000. 222p.

0358 MOHANTY, Bimal Kinkar. Study of consumer expenditure patterns inOrissa: an econometric approach. Bhubaneshwar: Utkal University, 1991.(Ph.D. Thesis).

0359 MUSTO, David K. and Souleles, Nicholas S. Portfolio view of consumercredit. Cambridge, MA: National Bureau of Economic Research, 2005.

0360 NAUMANN, Earl and Hoisington, Steven H. Customer centered six sigma:linking customers, process improvement and financial results. Milwaukee,Wis.: ASQ Quality Press, 2001. 340p.

0361 OF consuming interests: the style of life in the eighteenth century, editedby Cary Carson, Ronald Hoffman and Peter J. Albert. Charlottesville:University Press of Virginia, 1994. 721p.

0362 OLNEY, Martha L. Buy now, pay later: advertising credit and consumerdurables in the 1920s Chapel Hill: Unversity of North Carolina Press,1991. 424p.

ccc


0363 OWENS, John, et.al. New consumer credit code. Sydney: Butterworths,1994. 260p.

0364 PHOPALE, A.R. Positive criteria of measurement of poverty and consumerexpenditure inequality in India: 1952- 1983. Mumbai: University of Mumbai,1990. (Ph.D. Thesis).

0365 RENUART, Elizabeth and Kathleen E. Keest. Cost of credit: regulation,preemption, and industry abuses. 3rd ed. Boston, MA: National ConsumerLaw Center, 2005. 1000p.

0366 RESEARCH in financial services: private and public policy, edited byGeorge G. Kaufman. Connecticut, Amsterdam: Jai Press, 1996. 265p.

0367 ROGERS, Len. Pricing for profit. Oxford, GB: Basil Blackwell, 1999. 328p.

0368 ROSDRIGUEZ, Anthony, Carter, Carolyn L. and Ogburn, Willard P.Consumer class action: a practical litigation guide, with companion disk.5th ed. Boston, MA: National Consumer Law Center, 2002. 916p.

0369 ROSENTHAL, Dennis. Guide to consumer credit law and practice. 2nd ed.London: Butterworths, 2002. 341p.

0370 SHAPIRO, Mathew D. and Slemrod, Joel. Consumer response to tax rebates.Cambridge, MA: National Bureau of Economic Research, 2001. 36p.

0371 SHELDON, Jonathan. Fair Credit Reporting Act. 3rd ed. Boston, MA:National Consumer Law Center, 1994. 594p.

0372 SHELDON, Jonathan A. and Carter, Carolyn L. Unfair and deceptive actsand practices: with CD-Rom. 5th ed. Boston, MA: National ConsumerLaw Center, 2001. 1016p.

0373 SHELDON, Jonathan and Carter, Carolyn. Consumer warranty law; lemonlaw, magnuson-moss, UCC, mobile home, and other warranty statutes.2nd ed. Boston, MA: National Consumer Law Center, 2001. 1024p.

0374 SMITHSON, Charles. Credit portfolio management. New Jersey: JohnWiley, 2003. 320p.

0375 SOULELES, Nicholas S. Consumer sentiment: its rationality and usefulnessin forecasting expenditure: evidence from the Michigan micro data.Cambridge: National Bureau of Economic Research, 2001. 38p.

0376 SULLIVAN, Teresa A., Warren, Elizabeth and Westbrook, Jay Lawrence.As we forgive our debtors: bankruptcy and consumer credit in America.Oxford: Oxford University Press, 1991. 370p.

0377 TOOLSEMA, Linda A. Competition in the Dutch consumer credit market.Groningen: Research School, Systems, Organisation and Management,2001. 29p.

BOOKS 27 / 27

0378 UNITED STATES. Bureau of Labour Statistics. Consumer expendituresurvey, 2002-03. United States: United States Government Printing Office,2006. 310p.

0379 WATANABE, Katsunori, WATANABE, Takayuki and WATANABE,Tsutomu. Tax policy and consumer speding: evidence from Japanese fiscalexperiments. Cambridge, MA: National Bureau of Economic Research,1999. 40p.

0380 WU, Yanrui. How wealthy is China: patterns of household spending.Murdoch, W.A: Asia Research Centre on Social, Political and EconomicChange, Murdoch University, 1995. 24p.

Consumer Education0381 CAMPBELL, Sally R. Confident consumer. Tinley Park, IL: Good Heart-

Willcox, 2004. 560p.

0382 COMPENDIUM of resources on consumer education, edited by FrancineSevel. Columbus, Ohio: National Regulatory Research Institute, 1998. 236p.

0383 CONNECTICUT. Department of Public Utility Control. Consumer educationoutreach program. New Britain: The Department, 1998. 82p.

0384 CONSUMER education in Sweden: some facts and views. Stockholm:Konsumentverket, 1998. 40p.

0385 CONSUMER education in the states: a blueprint for action. Ypsilanti, MI:National Institute for Consumer Education, Eastern Michigan University,1994. 28p.

0386 CONSUMER education materials resource guide, Compiled by the AmericanBankers Association Education Foundation. Washington, D.C.: TheFoundation, 1996. 168p.

0387 COPPACK, Martin. It all adds up: a consensus on a national strategy forconsumer education. London: National Consumer Council, 2003. 34p.

0388 GANDOTRA, Veena and Divatia, Ami. Consumer education. New Delhi:D.K., 2004.

0389 GARAIN, Swapan and Sharma, R.N. Management review of ConsumerGuidance Society of India (CGSI). Mumbai: Tata Institute of SocialSciences, 1994. 76p.

0390 HANDBOOK for the teaching of economic and consumer psychology,edited by Paul Webley and Catherine M. Walker. Exeter: WashingtonSinger, 1999. 254p.

0391 HOWIESON, Cathy and Semple, Sheila. Further on: guidance for recentschool-leavers in non-advanced further education: a report to the ScottishConsumer Council. Glasgow: Scottish Consumer Council, 1993. 79p.


0392 ILLINOIS State Board of Education. Consumer education in Illinoisschools. Springfield, Ill: Illinois State Board of Education, 2000. 97p.

0393 ITS your move: a real estate consumer education manual. Englewood:Colorado Association of Realtors, 1993. 80p.

0394 LEET, Don R. and Driggers, Joann. Economic decisions for consumers.New York: Macmillan Publishing, 1990. 669p.

0395 LOWE, Ross E. Consumer education and economics. New York: McGraw-Hill, 1996. 592p.

0396 LOWE, Ross E., Malouf, Charles A. and Jacobson, Annette R. Print mediaand Internet resource handbook: consumer education and economics.4th ed. New York: Glencoe, 1997. 75p.

0397 MAEDKE, Wilmer O, LOWE, Rose E. and Malouf, Charles A. Consumereducation. 2nd ed. California: Glencoe, 1984. 554p.

0398 MILLER, Roger Le Roy and Stafford, Alan D. Economic education forconsumers. Cincinati, Ohio: South Western, 2004. 838p.

0399 NATIONAL Consumer Council. Campaigning for green: a consumerinformation and education strategy on the environment. London: NationalConsumer Council, 1998.

0400 NEW YORK State Energy Research and Development Authority. Wastereduction through consumer education: final report. Albany, N.Y.: TheAuthority, 1996. v.p.

0401 REMIEN, Oliver. Distance education and economic and consumer law inthe single market. Brussels: European Commission, 1996. 62p.

0402 SPECIAL care units for people with Alzheimers and other dementias:consumer education, research, regulatory and reimbursement issues.Washington, D.C: Congress of the U.S., Office of Technology Assessment,1992. 197p.

0403 UNITED STATES. General Accounting Office. Consumer Product SafetyCommission: consumer education efforts for revised childrens sleepwearsafety standard: report to Congressional committees. Washington, D.C.:The Office, 1999. 18p.

0404 VIRGINIA. State Corporation Commission. Consumer education plan:Commonwealth of Virginia State Corporation Commission report to theGeneral Assembly. Richmond: Commonwealth of Virginia, 1999. v.p.

0405 WATKINS, Evan. Throwaways: work culture and consumer education.Stanford: Stanford University Press, 1993. 230p.

BOOKS 29 / 29

Consumer Goods. Brands0406 ABIMBOLA, Temilade Mujidat Labake. Consumer brand equity: a model

for the measurement, analysis and evaluation of consumer perceived value.Birmingham: University of Aston in Birmingham, 2003. (Ph.D. Thesis).

0407 ANDERSON, Simon P., et.al. Discrete choice theory of productdifferentiation. Cambridge: MIT Press, 1992. 423p.

0408 ARYAL, Bhoj Raj. Consumers impact through electronic media advertising:a case study of Nepal. Nagpur: Nagpur University, 2004. (Ph.D. Thesis).

0409 ATKIN, Douglas. Culting of brands: when customers become truebelievers. Portfolio, 2004. 256p.

0410 ATTANASIO, Orazio P. Consumer durables and inertial behaviour:estimation and aggregation of (S,s) rules. Cambridge, MA: National Bureauof Economic Research, 1995. 31p.

0411 BARK, T. Korean consumer electronics industry: reaction to antidumpingactions. Washington, D.C.: World Bank, 1991. 21p.

0412 BOWBRICK, Peter. Economics of quality, grades and brands. London:Routledge, 1992. 343p.

0413 BRAND new, edited by Jane Pavitt. Princeton, NJ: Princeton UniversityPress, 2000. 224p.

0414 BRANDS and their companies: consumer products and their manufacturerswith addresses and phone numbers, edited by Linda D. Hall. 24th ed.Detroit, Mich: Gale Research Company, 2003. 2v.

0415 BRAR, Maninder Pal Singh. Study of consumers atitudes towards selectedbrands of premium cars: a case study of Ludhiana city. Ludiana:Department of Business Management, College of Basic Sciences andHumanities, Punjab Agriculture university, 1996. 53p. (Ph.D. Thesis).

0416 CHAH, Eun Young. Liquidity constraints and intertemporal consumeroptimization: theory and evidence from durable goods. Cambridge, MA:National Bureau of Economic Research, 1991. 33p.

0417 CLARIDA, R.H. Permanent income, import price and the demand forimported consumer durables: a structural econometric investigation.Cambridge: National Bureau of Economic Research, 1993.

0418 CONSUMER awareness for food and dairy products, edited by Rathore,N.S. et.al. Udaipur: Apex, 2006. 208p.

0419 CONSUMER driven electronic transformation: applying new technologiesto enthuse consumers and transform the supply chain, edited by GeorgiosJ. Doukidis and Adam P. Vrechopoulos. Berlin: Springer, 2005. 256p.


0420 DAI, Xiudian. Corporate strategy, public policy and new technologies:philips and the European consumer electronics industry. Oxford: Pergamon,1996. 346p.

0421 DECENTRALIZED power production for the rural consumers , edited byB. Mohanty. Thailand: Asian Institute of Technology, Division of EnergyTechnology, 1990. 188p.

0422 ENCYCLOPEDIA of consumer brands, edited by Janice Jorgensen. Detroit:St.James, 1994. 3v.

0423 EXPORT-IMPORT Bank of India. Consumer electronics: a sector study.New Delhi: India Book House, 1996.

0424 EXPORT-IMPORT Bank of India. Liberalisation of Indian imports ofconsumer durables. Bombay: EIBI, 1996. 53p.

0425 GELLER, Lois K. Customers for keeps: eight powerful friendship brandingstrategies. Halbrook, MA: Adams Media, 2002. 271p.

0426 GHUMAN, Manjit Kaur. Consumer perception about different brands oftoothpastes: an application of multi-dimensional scaling technique.Ludhiana: Punjab Agricultural University, 1999. (Ph.D. Thesis).

0427 GOBEL, Marc. Emotional branding: the new paradigm for connectingbrands to people. Oxford: Windsor, 2001. 319p.

0428 GOOLSBEE, Austan and Klenow, Peter. Valuing consumer products bythe time spent using them: an application to the internet. Cambridge, MA:National Bureau of Economic Research, 2006. 13p.

0429 GOOLSBEE, Austan and Petrin, Amil. Consumer gains from directbroadcast satellites and the competition with cable television. Cambridge,MA: National Bureau of Economic Research, 2001. 39p.

0430 GURUPRASAD, M. Preference of people towards packaging of consumerproducts. Bombay: Tata Institute of Social Sciences, 1993.

0431 HALLBERG, Garth and Ogilvy, David. All consumers are not created equal:the differential marketing strategy for brand growth and profits. New York:John Wiley, 1995. 336p.

0432 HEGDE, Manjunath G. Joint ventures in infrastructure and consumer goodssector: a comparative study of select ventures in India. Hyderabad:Osmania University, 2004. (Ph.D. Thesis).

0433 HINTON, Tom and Schaeffer, Wini. Customer focused quality: what to doon Monday morning. New Jersey, US: Prentice-Hall, 1994. 273p.

0434 HOFF, Philip and Loney, Kevin. Consumers electronics for engineers. 5thed. Cambridge: Cambridge University Press, 1998. 575p.

BOOKS 31 / 31

0435 HOOKS, Ivy F. and Farry, Kristin A. Customer-centered products: creatingsucessful products through smart requirements management. New York:AMACOM (American Management Association), 2001. 272p.

0436 HOUSE, Christopher L. Durable good and conformity. Cambridge: NationalBureau of Economic Research, 2006. 46p.

0437 INDIA. Secretariat. Lok Sabha (14th). Standing Committee on Food,Consumer Affairs and Public Distribution. Report. New Delhi: Lok SabhaSecretariat, 2005.

0438 JENA, Biswa Ranjan. Product planning and innovation in Indian marketwith special reference to consumer durables. Allahabad: University ofAllahabad, 1997. (Ph.D. Thesis).

0439 JOSHI, Suhas Bhaskar. Evaluation of new product failures in the sphere ofconsumer durables and nondurables. Pune: University of Pune, 1995.(Ph.D. Thesis).

0440 KALA, Krishna and Cemile, Yavas. Lumpy consumer durables, marketpower and endogenous business cycles. Cambridge, MA: National Bureauof Economic Research, 2001. 51p.

0441 KAMASHETTY, S.B. After sale service in respect of selected consumerdurable products in Bangalore city. Gulbarga: Gulbarga University, 1997.(Ph.D. Thesis).

0442 KAPOOR, Jagdeep. 24 brand mantras: finding a place in the minds andhearts of consumers. New Delhi: Response Books, 2001. 111p.

0443 KAUR, Pavleen. Dynamics of purchase decision making in families: astudy of consumer durables. Amritsar: Guru Nanak Dev University, 2004.(Ph.D. Thesis).

0444 KAUR, Tajinder. Television commercials and consumer culture: asociological study of urban middle class. Lucknow: University of Lucknow,2004. (Ph.D. Thesis).

0445 KHAN, Mohammad Naved. Dimensions of family decision making in thepurchase of consumer products. Aligarh: Aligarh Muslim University, 2000.213p. (Ph.D. Thesis).

0446 KHANDELWAL, Preeti. Consumer behaviour and acceptability towardsdifferent brand of cosmetic products in Gwalior city. Gwalior: JiwajiUniversity, 2005. (Ph.D. Thesis).

0447 KING, Robert. Designing products and services that customer want.Portland: Productivity press, 1995. 67p.

0448 KOEHN, Nancy F. Brand new: how entrepreneurs earned consumers trustfrom Wedgwood to Dell. Boston: Harvard Business School, 2001. 469p.


0449 KRISHNA, Kala and Yavas, Cemile. Lumpy consumer durables, marketpower and endogenous business cycles. Cambridge, MA: National Bureauof Economic Research, 2001.

0450 KULKARNI, Shreekant Gopalrao. Consumer protection and attitude: astudy of selected consumer goods. Kolhapur: Shivaji University, 1997.(Ph.D. Thesis).

0451 KUMAR, S. Ramesh and Kanagal, N. Balakrishna. Empirical study onconsumer decision making for consumer products. Bangalore: IndianInstitute of Management, 2001. (IIM Working papers; 173).

0452 LEVY, Sidney J. Brands, consumers, symbols and research. ThousandOaks: Sage, 1999. 590p.

0453 MEHTA, Dharmender. Communication mix factors for buyers purchasedecision: a study of selected consumer durables. Ujjain: Vikram University,2002. (Ph.D. Thesis).

0454 MELLO, Seila. Customer-centric product definition: the key to great productdevelopment. New York: AMACOM (American Management Association),2002. 223p.

0455 MOIEZ, Contractor. Study of critical success factors for productdevelopment in selected consumer durables. Ujjain: Vikram University,2001. (Ph.D. Thesis).

0456 MOLTKE, Konrad von, Kuik, Onno and Inman, Crist. Global product chains:northern consumers, southern producers and sustainability. Geneva:UNEP, 1998. 303p.

0457 MORRIS, Julian and Scarlett, Lynn. Buying green: consumers productlables and the environment. Los Angeles: Reason Foundation, 1996. 51p.

0458 MULKY, Avinash Gurunandan. Innovation, marketing strategy, marketinginitiatives and market share: a study of the consumer durable industry inIndia. Mumbai: Indian Institute of Technology Bombay, 2003. (Ph.D.Thesis).

0459 PANDE, Swati. Non- durable consumer products: a study of new productlaunch strategies. Indore: Devi Ahilya Vishwavidyalaya, 1998. (Ph.D.Thesis).

0460 PARACKAL, Jose V. Brand awareness and lube shoppe awareness amongconsumers of automotive engine oils , 2000. 48p.

0461 PARTNER, Simon. Assembled in Japan: electrical goods and the making ofthe Japanese consumer. Berkeley: University of California Press, 1999.303p.

BOOKS 33 / 33

0462 PATIL, Dattajirao Yashwantrao. Analytical study to consumer products inIndia. Pune: University of Pune, 1995. (Ph.D. Thesis).

0463 RAMA, Sampath Kumar. Consumer goods sector in the Soviet Union withspecial reference to the period 1965- 1985. Mumbai: University of Mumbai,1993. (Ph.D. Thesis).

0464 RAO, S.L. Marketing for consumer products in India. New Delhi: D.K.,1994.

0465 REGER, James P. Customer survey of geologic maps and other productsand services of the Mayland Geological Survey. Baltimore, MD: TheSurvey, 1997. 36p.

0466 RESURRECCION, Anna V.A. Consumer sensory testing for productdevelopment. Aspen Publishers, 1998. 276p.

0467 SAHU, Surendra. Consumer attitudes, product attributes and brand choicewith particular reference to refrigerators in Bihar. Hazaribag: Vinoba BhaveUniversity, 2000. (Ph.D. Thesis).

0468 SCHEPEL, Haun. Constitution of private governance: Product standardsin the regulation of integrating markets. Oxford: Hart Publishing, 2005.388p.

0469 SHUKLA, Maneesha Ramchandra. Home makers environmentallyconcerned awareness, buying and consumption behaviour in relation toselected consumer goods. Vadodara: The Maharaja Sayajirao Universityof Baroda, 1997. (Ph.D. Thesis).

0470 SINGH, Amrinder. Consumer perception of reliability of electric powersystems in Punjab. Patiala: Punjabi University, 2003. (Ph.D. Thesis).

0471 SINGH, Labh. Consumer awareness and consumption pattern of foodproducts in Haryana. Kurukshetra: Kurukshetra University, 2003. (Ph.D.Thesis).

0472 STANTON, Nevile. Human factors in consumers products. London: Taylorand Francis, 1998. 287p.

0473 STOKMANS, M.J.W. Relative importance of product attributes: consumerdecision theories in new-product development. Delft: University Press,1991. 242p.

0474 SUBRAMANIAN, A.K. Venkat. Consumer product safety in India: in food,pharmaceuticals and home appliances. Chennai: Concert, 2001.

0475 SWAROOP, Kestur. Brand and line extension for consumer durablesthrough qualitative research. Mysore: University of Mysore, 1999. (Ph.D.Thesis).


0476 TERNINKO, John. Step-by-step QFD: customer-driven product design.2nd ed. Boca Raton: St. Lucie Press, 1997. 224p.

0477 TOURISM business frontiers: consumer, products and industry, editedby Dimitrios Buhalis and Carlos Costa. Oxford: Butterworth-Heinemann,2005. 273p.

0478 WERTIME, Kent. Building brands and believers: how to connect withconsumers using archetypes. New York: John Wiley, 2003. 250p.

0479 WITECK, Robert and Combs, Wesley. Business inside out: capturing millionsof brand loyal gay consumers. New York: Kaplan Business, 2006. 240p.

0480 WOOD, Jennifer and Allan, Barney. Everything you want: re-inventingconsumers, brands and communications. Oxford: Capstone High, 2003.182p.

0481 YADAV, Prabhat Kumar. Study of the factors affecting brand preferencesof consumers for selected consumer durables. Ujjain: Vikram University,2003. (Ph.D. Thesis).

Consumer Health0482 ADOLESCENT health sourcebook: basic consumer health information

about the physical, mental and emotional growth and development ofadolescents including medical care, nutritional and physical activityrequirements puberty, edited by Joyce Bremfleck Shannon. 2nd ed. Detroit,MI: Omnigraphics Incorporated, 2006. 683p.

0483 APPLEBAUM, Robert A., Straker, Jane K. and Geron, Scott M. Assessingsatisfaction in health and long term care: practical approaches to hearingthe voice of consumers. London: Springer, 2000. 142p.

0484 BARRETT, Stephen, et.al. Consumer health: a guide to intelligent decisions.Boston: McGraw-Hill Higher Education, 2006. 608p.

0485 BELASCO, Warren James. Appetite for change: how the counterculturetook on the food industry. Ithaca, NY: Cornell University Press, 1993.316p.

0486 BONNEY, Robert. Consumer- directed healthcare and its implications forproviders. Chicago: Health Administration Press, 2005. 67p.

0487 BOWMAN, Karlyn H. 1993-1994 debate on health care reform: did thepolls mislead the policy makers? Washington, D.C.: American EnterpriseInstitute, 1994. 43p.

0488 CHAPLIN, Ed and Terninko, John. Customer-driven healthcare: QFD forprocess improvement and cost reduction. Milwaukee: ASQ Quality Press,2000. 316p.

BOOKS 35 / 35

0489 CONSUMER choice: social welfare and health policy, edited by Robert F.Rich. New Brunswick: Transaction, 2005. 250p.

0490 CONSUMER informatics: applications and strategies in cyber health care,edited by Rosemary Nelson and Ball, Marion J. New York: Springer, 2004.166p.

0491 CONSUMING health: the commodification of health care, edited by SarasHenderson and Alan Petersen. London: Routledge, 2002. 210p.

0492 CRAIG, Gill. Womans views count: building responsive maternity services:a resource pack to help health professionals and user representatives askservice users their views. London: College of Health, 1998. 109p.

0493 CUSTOMER-directed healthcare reform with episode pricing, edited byDouglas Emery. Cincinnati: Thomson South-Western, 2006.

0494 DHILLON, H.S. and Philip, Lois. Health promotion and community actionfor health in developing countries. Geneva: World Health Organisation,1994. 122p.

0495 DRINKING water: consumers often not well-informed of potentially seriousviolations. Washington, DC: US General Accounting Office, 1992. 42p.

0496 EUROPEAN childrens food and drinks market, Compiled by Cathy Boyle.Leatherhead: Leatherhead Food Research Association, 2000. 251p.

0497 EVALUATION of community-based consumer outcomes (ECCO) mentalretardation study on: the assessment of support intensity needed by 16-24 years old currently receiving CSB services or special education services.Richmond, Va: Office of Research and Evaluation, 1996. 21p.

0498 FARB, Daniel. Customer and patient care. Library edition. Los Angeles,CA: University of Health Care, 2004.

0499 FARB, Daniel. Customer care in healthcare guidebook. Los Angeles:University of Health Care, 2005. 168p.

0500 FARB, Daniel. Customer care in healthcare program library edition. LosAngeles, CA: University of Health Care, 2004. 101p.

0501 GRIFFITH, Chris. Consumer food safety. England: Emerald GroupPublishing, 2005. 104p.

0502 HERZLINGER, Regina E. Consumer- driven health care: implications forproviders, payers and policy makers. New York: John Wiley, 2004. 892p.

0503 ILMINEN, Gary R. Consumer guide to long-term care. Madison, WI:University of Wisconsin Press, 1999. 240p.


0504 INDIA. National Sample Survey Organisation. Export on health care,education and consumer expenditure; NSS 52nd round, July 1995-June1996, State Sample. Delhi: Directorate of Economics and Statistics, 2000.40p.

0505 JIN, Ginger Zhe and Sorensen, Alan T. Information and consumer choice:the value of publicised health plan ratings. Cambridge, MA: NationalBureau of Economic Research, 2005. 38p.

0506 LEWIS, Deborah. Consumer health informatics: informing consumers andimproving health care. London: Springer Verlag, 2005. 258p.

0507 MORTON, Fiona Scott. Stategic response by pharmaceutical firms to themedicaid most-favored-customer rules. Cambridge, MA: National Bureauof Economic Research, 1996. 38p.

0508 NASH, David B., Manfredi, Mary Pat and Bozarth, Barbara. Connectingwith the new health care consumer: defining your strategy. New York:Aspen Publishing, 2001. 544p.

0509 PARENTE, Stephen L., Salkever, David S. and DaVanzo, Jan. Role ofconsumer knowledge of insurance benefits in the demand for preventiativehealth care among the elderly. Cambridge, MA: National Bureau ofEconomic Rese

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Consumers : A Select Bibliography

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