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ConsumersConsumersBusiness English 1, 2009/10
Team NO NAME:Ines Ivanović ,Marcela Jajtić,
Katarina Jelić, Marija Josipović, Andrijana Kapac, Dorottya Kiss
Different shopsDifferent shops
Specialist Shops
sell one particular type of
good or food.
Supermarkets
sell a large variety of good and food
Corner shops
• small shops, found close to where you live
Open markets
• sell a wide variety of goods from stalls out in the streets or squares
Hypermarkets
• Superstore• supermarket +
department store
Door to door markets
• Vendors go round streets, call at different homes in order to sell a product
Vending machines
• Provides snacks, beverages, lottery tickets, and other products to consumers without a cashier
Armchair shopping
• buy directly from your home after seeing goods in catalogues, or on the television, or on the computer.
Consumer choice Consumer choice
• The way people choose to spend their money• Influenced by many factors:1. Personal - wants, needs, likes/dislikes,
emotions/mood, knowledge, values2. Social- gender, age, family, friends, trends,
entertainment options
3. Psychological- impulse, planned buying, emotions, celebrations, rewards
4. Environmental- reused products, energy efficient, CFC- free products, items not tested on animals...
5. Economic- income, credit cards, special offers, sales, hire purchase options, free credit options
Consumer rightsConsumer rights
1. right to satisfy basic needs
2. right to safety
3. right to be informed
4. right of choice
5. right to be heard
6. right to redress
7. right to be educated
8. right to healthy environment
TipsTips1. obtain as much information as possible
2. shop around before you decide
3. think whether what you are going to buy is a need or just a want.
4. always keep your receipts, guarantee, contract
5. never sign a contract without reading it first
6. decide beforehand how much you can and want to spend
7. don't spend extra money just for a brand name.