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Richmond, VA • Support for Lightning , Service Console, & Classic views • Integrated telephony control for click-to-dial, screen pop and campaign dialing • Omni-channel integration that includes phone • Call disposition and creation of call activities • Support of work modes, pending work modes and not ready reason codes • Easily extendable platform to meet unique business requirements • Support for fail over • Comprehensive and accurate reporting Highlighted Features: Why AMC? Unparalleled experience makes our solution more reliable •Founded in 1995, AMC has true contact center experience with both enterprise and small to midsized customers •Customers in over 30 countries, from Australia and Zimbabwe to Canada and Mexico •Salesforce Partner since 2007 •First level 24/7 support to ensure success Let’s start talking about your project! 1(800) 390-4866 [email protected] www.amctechnology.com Common Problem Our Solution Frustrated Customers Slow service and tired of repeating information Automatic number identification or call attached data makes customer info available for the initial & next agent Screen Pop Benefit Agents have the callers’ information as the call comes in, which gives them more time and the flexibility to record important calls Inaccurate Call Logs Relying on agents to input information often leads to incomplete or inaccurate data Automatic call and omni-channel logging, which includes timestamps and dispositions Automatic Reporting Management has comprehensive and accurate reports to identify opportunities for improvement and monitor progress Lengthy Call Handling Times Customers complaining of long calls or hanging up in the queue Ability to route calls based on CRM data to anticipate customer needs and provide personalized customer experiences Call Routing Build the customer relationship by saving them time and route calls to agents familiar to an account or subject matter Agents Struggling with Technology Agents overwhelmed with several tools leaves less time for customer care Toolbar embedded in CRM Streamlining agent tools generates job satisfaction, increases agent retention, simplifies training and saves customers time ©2018 AMC Technology, LLC. All rights reserved. Contact Canvas for Salesforce Solves Contact Center Problems Agents work directly within Salesforce to handle phone calls instead of bouncing between applications
