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BU name TOP Info Delivering Green -Yes Red-No - Yes but some issues CONTACTLESS DELIVERY? POD? YES = No signature NO = Signature Parcel sent back to sender if refused Additional info Closed shops - Do not send parcels to these shops Redirections Inflight options Returns Liability Complaints DPD DE Delivery and pickup parcels (incl. collection requests) still working. But, we prepare to shut down the Pickup network. Retail shop partially closed (restaurant open from 6.am to 6 pm), leisure locations closed YES Contactless delivery. Parcel in front of the door, and driver makes a note: No signatures/stamping of CMR upon arrival. YES If refusal, parcel will be returned automatically Second attempt delivery. Parcels will be returned with a label stating "Retoure aufgrund Covid19" (returned due to the Covid19) Waiting time at borders are currently especially high from Germany to Poland and Austria and France to Germany. Delivery not possible: Scanned with with scan type: 14 - refusal of acceptance Business closed or conisgnee rejects parcel Name capture: AV2020 Parcels currently stored at the shops will be picked up and delivery attempt made If consignee does not wish to accept the shipment due to "corona" – following process / scanning rule flow applies: • DPD DE driver is scanning SC04 + DC15! • DPD DE delivery depot is scanning SC06 + DC61 and mark the shipment with a special sticker “COVID-19 / 15 AVN” and return the parcel back to sender! Auditorium, conference, meeting, performance or multi-purpose rooms (for example, cinemas); • Shopping centres; • Restaurants and drinking places; • Dance and games rooms; • Libraries, documentation centres; • Exhibition halls; • Sports establishments covered; • Museums. Shops open: grocery stores, weekly markets, pick-up and delivery services, beverage stores, pharmacies, medical supply stores, drug stores, petrol stations, banks, post offices, hairdressers, dry cleaners, laundromats, newspaper stores, construction, horticultural and pet stores and wholesale. Restaurants and dining establishments should be allowed to open at 6:00 a.m. at the earliest and must close at 6:00 p.m. at the latest ▪ Redirection of delivery 2Shop by consignee Delivery to neighbour: option stopped ACTIVATED: 1) Redirection of delivery 2Shop by consignee 2) Chosen delivery date by consignee Returned parcels will be scanned with scan type 04, additional code 15. Additionally the parcel will receive a label Covid19 Those parcels will be returned to sender using scan type 06 - return and additional code 061 - "not resolvable transport issue" Parcel with direct delivery to shop will be returned to sender DPD FR Yes but partially closure of retail trade. Gastronomy locations are closed. YES For 2C: Consignee will be informed of the delivery of his parcel by email and SMS while the parcel will be on tour for delivery. In this E- mail or SMS, consignee will receive a code for delivery. This code has to secure delivery avoiding any contact between driver and consignee. When a package is delivered, the recipient must communicate a secret 4-digit code (received by SMS/email). Driver must ensure that the last two digits are matched with the information specified on your delivery slip. Once this code has been verified, driver enter the complete 4-digit code on the waybill (this step replaces the signature). Driver will scan the parcel as delivered. Parcel can then be safely delivered to the consignee YES Linehauls have been reduced because customers are closed For France: Please expect delays for deliveries as a lot of companies are closed. Pick up points are closing also, to respect governmental decree. It is recommended to perform home deliveries and safe place. Auditorium, conference, meeting, performance or multi-purpose rooms (for example, cinemas); • Shopping centres; • Restaurants and drinking places; • Dance and games rooms; • Libraries, documentation centres; • Exhibition halls; • Sports establishments covered; • Museums. According the French Covid19 decree of March, 23rd , a consignee has to raise a complaint the day after the delivery before 12h but we will allow sending customer to open an inquiry on signature doubting even if I think we should rename this item : o the pin code with 4 digits which has been send to the receiver o date of birth of the receiver o a delivery to a neighbour with name and address If all these information are not available, we will open an investigation. We will need a valid French mobile phone number (starts with 06 or 07 with 8 more digits) o The stamp of the company is available on the POD o The pin code with 4 digits which has been send to the receiver is available on the POD If all these information are not available, we will open an investigation. We will need a valid French phone number. Chrono FR Belgium, Italy and Spain (road classic): Important delays for our activities due to local delivery issues and traffic regulation French Polynesia is a reopened Check suspended areas in the tab "Restricted and blocked areas" YES POD: Picture of delivered parcel taken by driver (do not forward picture to customer!) YES From 19th of march: - Delivery to B: without signature only stamp - Delivery to C: without signature and photoconfirm. Cnee will be contacted by driver before the delivery. . Hight lights : • Classic road shipments : important delays to be expected but all services are performed • Indian ocean & French West Indies (La Réunion, Mayotte, French Guyana, Martinique, Guadeloupe, Saint Martin) : to comply with French governmental order, shipments of medicines and sanitary items are prioritized towards other goods shipments. EUROPE & Rest of the world: • Delays are to be expected for our activities and partners' activities, for all destinations. • Activities & services are performed. • Africa destinations : significant shipments delays are expected due to the reduction of weekly flights to these destinations. Our activities continue. Auditorium, conference, meeting, performance or multi-purpose rooms (for example, cinemas); • Shopping centres; • Restaurants and drinking places; • Dance and games rooms; • Libraries, documentation centres; • Exhibition halls; • Sports establishments covered; • Museums. 2 failed delivery attempts then RETURN TO SENDER • In case of 2B receivers, in case parcel cannot be delivered, the parcel has to be returned back to the depot as "Refused" and sent back to the sender *Delivery to B: - We don't accept liability if we have the stamp - If we don't have the stamp: standard process (request to our depot) *Delivery to C: - Photo confirm or request by the cnee for a delivery in safe place: we don't accept liability - Delivery in safe place without request of the cnee: request to the depot but if we have the confirmation of the depot parcel has delivered, we won't accept the liability BRT BRT has now 180 depots (in the past we only showed the regional hubs), but due to a missing update in DERRICK the pre-alerts were not forwarded to BRT. The problem was solved on Thursday (yesterday) and since then all data are now forwarded to depots in Italy. Due to the missing data there are delays in delivery. Some of the scans from the "new" depots are rejected by the central database (CDB) of DPD DE-IT. Due to this the tracking is incomplete. The problem is still under investigation together with IT. We will inform you as soon as the problem has been identified and fixed. Yes but every business that is not stricly necessary to guarantee essential goods and services is now closed in the entire national territory. A new list of opened business is available. BRT will continue to deliver basic necessities goods, and products related to the permitted activities, to pharmacies, hospitals and private individuals. YES To the restricted areas --> All the parcels already in Italy or that inadvertently will be sent to Italy in the next days will be stored in our International GW and they will be released in the standard parcel flow when the depots in Brescia Area will be re opened. All the retail shops not related to essential needs are closed, with the exceptions of the businesses in the list below under the title "Annex 1" • All the restaurants, pubs, bars, ice cream parlors and pastry shops • All the shops related to personal services (i.e. hairdressers, barbers, beautician, etc) with the exceptions of the businesses listed below under the title "Annex 2" • Banks, finance services and all the activities related to the agricultural sector are open Parcels sent to shop (closed) > Parcel stored into depot during 7 days waiting for BU instructions (via NICE or email) to trigger return to sending BU Parcel sent to restricted area are stored until area is reopened and then will be sent back to sender. If the sender wants the goods back BRT needs to receive return instructions from each Bu. SEUR Small shops are open. YES (Except to all PUDO and central pick up points as they are closed) YES Consignee signs - with his own pen . on the parcel label and driver takes a photo with the PDA. In case this is not possible, the driver enters the system the customer name and ID number, and signs with his name (legible is mandatory)l. YES •Burofax service and Saturday deliveries are canceled. • Predict messages will include in the communication that the slot time for delivery is just tentative. COD service is still active, but the payment refund will be only available by bank transfer on Thursdays. Check/cash payments are temporarily canceled. SEUR will cancel international shift on Saturdays from next 28th March till further notice. Please move all arrivals planned on Saturdays to be unloaded on Mondays All PUDO and central pick up points as they are closed Authorized Yes or No: YES, as usual, from the message of exception code also from Inflight Options of Predict After how many attempts: 1 delivery attempt To shops ? To safe place ? To another address ?..... Only to change the delivery address. 2Shop has been disabled. Seur allows redirection, changing address from B2B to a private address ACTIVATED: 1) option to change address or 2) new delivery date. DEACTIVATED: PUDO options have been deactivated Exact rules/process: After an exception code if we don't receive new instructions the shipment will be returned in 10 days. Storage time: 10 days For shipments that still remain in PUDO and central pick up points: last depot will contact consignees to agree a home delivery. If consignees contact is impossible, parcel stored for 10 days before sending back shipments waiting for new instructions. Yes, informed and already available in our deliveries. DPD AT 871 out of 1445 parcelshops are closed until at least 13.4. Closed shops are being contacted to organize pickup and delivery of stored parcels. Authorized Yes After how many attempts – 1 To shops and to another address 7days storage time = we are waiting for a new address / when the shop is closed or quarantined we return inmediatelly ( scan 41 and return) DPD CH All blocked parcels will be delivered this week. If consignee does not want it anymore, it will be a refusal. Yes but partially closure of retail trade. Gastronomy, leisure locations are closed. Pickup shop closed. New restrictions for cross-border commuters and workers in the EU but movement of goods should not be affected by this, but may lead to further delays at border crossings. - Workaround due Missing BIC7-DB for closed ZIP-Codes to sort this parcels out in the depots is in place. Outlet de Landquart Tardisstrasse 92, CH 7302 Landquart All trades and industries that are not directly related to pharmaceutical production or food supply will be closed this week (24/03/2020). Rest of Switzerland unchanged (only grocery stores, banks, pharmacies open, all leisure facilities, restaurants and shops not selling pharmaceutical products or food are closed, Undelivered parcels because of COVID19 (coming from EU) and to Switzerland will not be redelivered to another adress, not returned but stored in a dedicated fixed truck in depot 0610. They will be re-delivered when the "lock out" of the country is stopped Undelivered parcels because of COVID19 (coming from EU) and to Switzerland will not be redelivered to another adress, not returned but stored in a dedicated fixed truck in depot 0610. They will be re-delivered when the "lock out" of the country is stopped DPD UK Yes but partially closure of retail trade. YES Contact free delivery process including photo capture proof of delivery. Customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery. DPD UKs parcel collection, sortation and delivery operations are continuing as normal. If driver delivers to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permiitted, then parcel will be sent back to sender . DPD CZ To the restricted areas Redirection authorized (after 1 attempt) to shop, or to another adress 7days storage time = we are waiting for a new address / when the shop is closed or quarantined we return inmediatelly ( scan 41 and return) DPD PL From 4 of May - Shopping centers are open ( with limitation of person inside) - Hotels are open ( without swimming pool and gym) - Medical Rehabilitation are open - Some museums and library could be open From 6 of May some schools and kindergartens could be opened Yes but partially closure of retail trade. Gastronomy, leisure locations are closed. Not possible to deliver shopping center YES DPD PL is doing 2 delivery attempts and when they failed parcel is returned or after phone refusal parcel is returned. Ops will change the status if it is not possible to deliver a parcel: scan used will be “DLJ”, so that no cases will be created. Pickup partially closed Shopping centers are closed. Public administration buildings are closed Kindergartens, Schools and Universities are closed Restaurants and bars are closed - only take-out food Redirection is possible by mojapaczka https://mojapaczka.dpd.com.pl/login ( mobile phone of the consignee has to be provided in data) After how many attempts --> It doesn’t matter To Self collection in Pickup is possible. Driver is allowed to leave parcel in safe place after consignee approval. Consignee can redirect by mojapaczka or by customer service line 00 48 22 577 55 55 ( of course recommended mojapaczka) Predict notification: "We are going to deliver you parcel (XXXXXXXXXXXXX) today. You can get it in safe way -outside or you can ask to live it in safe place eg. gatehouse/reception. Agree with the driver the best way of delivery. Pay COD service by card. Please inform driver if you are in quarantine. DPD driver phone number (XXX XXX XXX)" PREDICT Inflight option: Consignee can redirect by mojapaczka or by customer service line 00 48 22 577 5757 (of course recommended mojapaczka) International import parcel are scan with DLJ code to reduce number of cases created for customer servie. All parcels addressed to closed companies/places are return automatically No storage time for parcels to closed companies/institutions. Other exceptions as usual 7 days DPD PT Yes but partially closure of retail trade All depots and Hub working without major restrictions. Collections and parcel sending at depots with schedule from 9h00 to 19h00. (not possible in all depots) YES POD not required anymore, driver will type the name of consignee when delivery is made YES PUD: Possible in all zip codes. Delays expected for islands. Ovar only with exceptional collections. Povoação county, in São Miguel, Azores islands, with allowed deliveries for the following products: food, pharmaceutical and supplies for working companies. As a preventive measure to mantain social distance, since 16/03 POD is not required, driver will type the name of the consignee when the delivery is made. With non-essential businesses closed, the network had a decrease on the number of shops available. Closed, 236 -- Total Network, 601 -- % Open, 60,73% Parcels directed to closed shops will be returned. Parcels already at the shop will be stored there with possibility to customer collection upon reopen. Collection request: Possible in all zip codes. Delays expected for islands. Ovar only with exceptional collections. Parcels identified in the delivery depot with known closed recipient will be returned without delivery attempt. New event code created for this purpose. Should be available 24/03 after GeoTrack delivery. Parcels with closed recipient after first delivery attempt will be returned without a second attempt. Please confirm that customers are open. DPD BELUX From now on, all shops are open. Next week some schools will be open Yes but partially closure of retail trade. Gastronomy, leisure locations are closed. No neigbor deliveries anymore YES No need to sign on the scanner, the delivery will be done without touching the scanner. Driver will deposit the parcel at a safe distance from the receiver and will the receiver's name. Note "C-19" of "COVID- 19" on the display instead of capturing the signature. Same process for Parcelshops. YES Signature with C19 For all these parcels, BELUX will not push to transport with the questions “where is the parcel?” --> please do not create cases for these parcels in NICE as it is not possible for BELUX to check it. - More than 50% of the shops are open in BELUX '- If sender choose an open shop on the label to deliver, the driver will deliver '- 'receivers can’t ask for a re-direction to an open shop when the sender has chosen B2C delivery '- Receivers b2b or b2c can ask a re-direction to another b2c or open b2b address through predict or via call PARCEL SHOPS--> Re-directions to a parcelshop is NOT possible anymore in Belux SHOPS - More than 50% of the shops are open in BELUX - If sender choose an open shop on the label to deliver, the driver will deliver - BUT receivers can’t ask for a re-direction to an open shop when the sender has chosen B2C delivery - Receivers b2b or b2c can ask a re-direction to another b2c or open b2b address through predict or via call to us CC CHANGE DESTINATION ADDRESS Change possible as of parcel arrives in destination depot • NO neighbor deliveries anymore in Belux • If drivers are going to a shop today they will take all parcels in the shop back with them to DPD Belux Parcels from the shop will get code retour 47 -> no re-delivery possible -> will go back to sender after 1-2 days Parcels with code 41 -> immediately return to sender Parcels that go to a private address -> if not @ home -> retour code 19 -> back OFD next day to the receiver -> if not@home -> retour code 42 -> 3rd attempt possible to the private address via FMP Please if we have these receivers on the phone, try to use ASG 68 as much as possible for safety reasons but we can’t force this on the receiver There is a slightly change in WOW C19 on POD: Before: no claims/complaints possible if GPS coordinates say the driver stood at the correct address NOW: if there is a statement from the receiver that he didn’t see the driver during the delivery & he hasn’t got his parcel or is angry that the driver dropped the parcel / there is damage etc…, cases may be pushed so we can start an investigation towards OPS. DPD NL Restrictions are released little by little issues with outounds (Germany, Belgium, Luxemburg), delays with ferries. Issues at Eindhoven Hub, lack of staffing No 2shop and shopreturns to: - Germany - France - Austria - Slovakia - Spain - Switzerland Most of the shops are open
