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ContactPoint
CYPD Information Support Team
ContactPoint Presentation
June 2007
Content
CYPD Information Support Team
Every Child Matters Projects
ContactPoint
CYPD Information Support Team
Mark Rickard – Project Manager
Peter Harwood – Project Officer (ICS and eCAF)
Kevin Mannion – Project Officer (ContactPoint and BHLP)
Jason Christopher – Data/System manager (ContactPoint/Softsmart)
Responsible for: establishing robust, accessible information systems to ensure services to children are joined up and meet needs by supporting multi-agency working at strategic, planning and operational levels.
Every Child Matters Projects (1)
ContactPoint (Information Sharing Index) – It is a tool that will enable practitioners delivering services to children to identify and contact one another easily and quickly so they can, where appropriate, work together for the benefit of children, young people and families.
Electronic Common Assessment Framework (eCAF) – Electronically record Common Assessment Frameworks that have been carried out by a practitioner when a baby, child or young person has additional needs that their current provision is not addressing. Currently a manual process in Gloucestershire.
Every Child Matters Projects (2)
Integrated Children’s System (ICS) – An applied conceptual framework for working with children in need to manage detailed information requirements. ICS supported by Information Technology is the core of the electronic social care record for children.
Budget Holding Lead Professional (BHLP) – An IT solution to support the Budget Holding Lead Professional pilot currently taking place in Gloucestershire. 14 Multi Agency Groups have been created with an allocated budget enabling lead professionals to buy services to meet the needs of children that cannot be met without additional funding following a CAF.
What is ContactPoint?
It is a tool that will enable practitioners delivering services to children to identify and contact one another easily and quickly so they can, where appropriate, work together for the benefit of children, young people and families.
It will store very basic information for all children living in England – no case information.
It will be a national system to enable a more complete record for a child who accesses services in more than one local area.
Developed nationally, implemented locally.
ContactPoint Project
CYPD
Chief Execs
HEALTH
PROBATION
POLICE
FIRE
CONNEXIONS
Corporate Resources
VOLUNTARY SECTOR
PCT
CAMHS
IT
Communication
PUBLIC HEALTH
NURSING & CHILDREN’S SERVICES
Family Support Unit
Youth Engagement Team
COLLEGESSCHOOLS
ELECTED MEMBERS
Youth Offending Team
GCC
CYP
Strategic Partnership
Acute
Berkeley, Cheltenham General, Delancey,
Dilke, Fairford, Gloucestershire Royal,
Lydney, Moore Cottage, Moreton,
Stroud General, Stroud Maternity, Tewkesbury, Winchcombe Hospitals
Gloucestershire Stakeholder Map
Youth Service
Local Safeguarding
Children’s Board
MPs
Early Years
Finance HR
LSC
GASH, GAPH & GASSH
VCS Board
YOUTH JUSTICE BOARD
Young Offenders Institutes
HOUSING TRUSTS
PRISONS
INDEPENDENT SCHOOLS
Court Advisory Service CFCASS
Counsellors & Therapists
Childminding Network
Travellers Unit
Shaded cells indicate High or Medium priority stakeholders that should be connected within 12 months of LA go-live.
Military Welfare Services
Learning & Dev
Comm & Partnership
Services for YP
YP Support
Dashed box indicates groups currently not covered by IS legislation
Ambulance Trust
SHE Unit
Information Unit
V1.1
Information Management
Service
Data Protection Officer
C&AC
The legal framework
Duties placed by Children Act 2004:
A Director of Children’s Services and a lead council member for children, to
ensure clear accountability politically.
Duties to co-operate to improve the well-being of and to put in place
arrangements to safeguard and promote welfare of children.
Set up of Local Safeguarding Children Boards and a duty for key partners to
take part
An index containing basic details about children and young people
Technology change is only one part of the picture…
ICSContact
Point (e)CAFTechnologyChange +
Business Change
+
CultureChange
Bichard IntegratedWorking
ECM agenda
Improvedinformation
sharing
Early & holistic
identification of needs
Coordinatedservicedelivery
Information Sharing Guidance
Common Assessment Framework
Lead Professional
Tools and processes
Benefits of integrated working
Benefits
Earlier, holistic identification of needs
Earlier, more effective intervention
Improved information sharing across agencies
Better service experience for children
and families
Multi-AgencyWorking
Faster, more co-ordinated delivery of
service for the Child
Contact Point
Who is affected?
Children, young people and families
Central Government
Local authorities
Children’s workforce – statutory services
Children’s workforce – non statutory services
The History
The idea: Lessons from Laming Report – Victoria Climbie
‘Experimenting’: the Trailblazers
Defining, refining and developing:
extensive stakeholder engagement
lessons from local indexes
Where are we now: detailed design
Lessons learnt
It can work
Must be national and a record of all children in England
Must be a simple, secure tool, with accurate information
Must contain no assessment or case data – just basic contact
information
Needs to provide a broader picture of people working with a child
ContactPoint Benefits
More effective service delivery and intervention
More timely response to needs
Increased productivity and effectiveness
Better identification of children not receiving universal services
Better management information – planning service delivery
Children, young people and families
Able to quickly see who else is providing services to a child
Reducing time spent on admin frees up time to focus on service delivery
Reduction in number of duplicated referrals
Practitioners Managers
Reduced number of repeat assessments and referrals
Information held
Parent / CarerContact Details
Child’s Name
Gender
Date of Birth
Address
BASICDEMOGRAPHICS
General PracticeContact Details
Health VisitorContact Details
UNIVERSALSERVICES
Educ/SchoolContact Details
School NurseContact Details
CAF Who, when, where?
“Info to Share”Contact Details
“Taken action”Contact Details
Sensitive Service
Contact Details
Youth WorkerContact Details
Social WorkerContact Details
SENCO Contact Details
ADDITIONALINVOLVEMENT
Lead ProfessionalContact Details
Un
iqu
e Id
enti
fie
r
CONTACTPOINT WILL NOT HOLD CASE DATA OR ASSESSMENT INFORMATION
The Big Picture
other
other
DWP
DfES
ONS
National
NHS
D A
T A
S
U P
P L
Y
No
IT
A
cces
s
Med
iate
d
Acc
ess
P R
A C
T I T
I O
N E
R
A C
C E
S S
Web
A
cces
sM
od
ifie
d
CM
S
CP
150 ‘accountable’ LAs
Data matching
Acc
ess
Co
ntr
ols
Support services (national and local)
SECURITY
Local
D A T A S U P P L Y
(tbc)
Who will have access?
Authorised practitioners in children’s services
Role based access controls
Security checked - including enhanced Criminal Records Bureau (CRB) clearance.
Training to include:
safe and secure use of ContactPoint
Data Protection Act and Human Rights Act
Audit trail
Practitioners view ContactPoint information directly or indirectly via a specified contact point
Authorised practitioner views ContactPoint information directly – ideally via their case management system
ContactPoint
Records
Mediated access - local or organisational contact views ContactPoint information on behalf of the authorised practitioner
Management Information
Practitioner is involved with a child or young person
ContactPoint will be updated from case management systems wherever possible
Practitioner is involved with a child or young person
automatic update of
involvement and contact
details
Practitioner updates case information
ContactPoint
Records
ContactPoint Administration updates ContactPoint
Mediated access - alternative route where no system link is possible
CaseMgmt
System
ContactPoint – high level timeline*
*Based on current thinking as of October 2006 and may be subject to change.
CMS modification
CMS should allow the practitioner to enter information on ContactPoint, without having to re-key information.
Two major levels of integration:
Partial
Full
CMS supplies its own internal reference number for the child in the query request. In most cases ContactPoint will locate the child record based on this identifier; otherwise ContactPoint will perform fuzzy matching.
Source A
A
Source B
B
Record structure
Source C
C
Name
Address
Most likely
New data reflected into “most likely” view
Accountabilities for data
Responsible
LA
~Data source
Data source
ContactPoint
Observed discrepancies
X
matching
LA liaises with sources about data problems
What Next – Stakeholder Engagement/Workforce Analysis
Stakeholders to complete documentation to indicate:
Total No. Of Workforce
Total No. of users ContactPoint Information
No. of Users who have access CMS all working times or part-time
No. of Users who have access to a web-enabled computer all working times or
part-time
No.off Users who have access to no ICT all working times or part-time
No. of Users who have Enhanced CRB
No. of Users with no Enhanced CRB check
Further information Local Authority Information – ContactPoint Information Pack
GCC CYPD Information Support Website – www.Gloucestershire.gov.uk/cypinformationsupport
Every Child Matters website - www.ecm.gov.uk
Latest updates on ContactPoint, ICS and other ECM projects
Guidance and training materials for key integrated working processes
Fact sheets, case studies, Making It Happen
LARA – online tool to support ContactPoint implementation. If access is required contact Kevin Mannion
Information Sharing Training –Multi-agency information sharing training carried out in 2006. Now developing an e-learning package. Contact Mary Holland for further information.
Question and Answers
ContactPoint
Any Information Support Projects
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