Global Aviation HumanResource Management:Contemporary Recruitmentand Selection and Diversity andEqual Opportunity Practices

by Steven H. Appelbaum Brenda M. Fewster

Presented by Fahad Settar 18Kamran Mukhtiar 17Mehwish mustafaSaira sehar

Introduction

In this article researcher audit the aviation human resource of different air lines.

Researcher analyzed how airline recruit & select new pilots and employees for decreasing the threat of losses….

Two fundamental points have been evolving in airline industries… Safety Poor service Quality

Airline organization improve their operational & cooperative goal through policies and procedure with the recruitment, selection, diversity and equal employments oppourtinty.

Methodology

• Problem face by researcher in making methodology Shortage of research in the area of airline

management Lack of theoretical & empirical studies• Lack of literature

• Thomas conduct research by semi structure interviews and distributed question are • More secretive and defenses

• Organization comprise the HR activities & functions to achieve the organization objectives.

Recruitment and selection

• Selection of Pilots based onFlying skillsPotential to handle critical aviation

• According to British Airlines

• Pilots are recruits on the base of:• Interpersonal skills

• Technical skills

Business & Commercial aviation expert give some guidelines before hiring the pilots:

How to hire right technicians? How to target job announcement? What to look in resume? How to conduct interviews?

• Duncan Aviation,• President meet with new employees• Learn the behavior of new employees• Select on reference bases.

• In Southwest Airlines, pilots are selected

• Attitude• Because they believe that skill can be taught

and attitude cannot be changed.

• Personality test

• Hiring on the base of• Interpersonal skills• Technical skills• Potential to handle the critical situation

• Represent the talent of the organization.

• Michel believe that regional airline succeeds base on

• Niche market• Robust strategies

Conclusion

• This study indicates that consumer complaints “more than double between 1995 and 1999” in the US airline industry.

• According to American customer satisfaction index (ACSI) that measures customer’s evaluation of the total purchase & consumption experience on an annual basis.

• Study shows customer dissatisfaction in airlines is more than four other industries (banks, stores ,hotels ,phone companies)

Conclusion

• Poorly understand the concept of “ internal marketing” in the airline industry.

• Poor state of human resource management in airline industry.

• Not to communicate important information to their internal customers & also do not provide sufficient internal services.

Recommendations

Recommendations

1 . Airline administrator’s conduct audit that constitutes:

Reality check

Plan for the future

Recommendations

2. Conduct specific HRM audit

3. Employee opinion surveys

4. Information gathering