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Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience...

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@extras_io extras.io @chrischerrett Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido
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Page 1: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

Content Editing and Manager UXChris CherrettUser Experience Developer, Adido

Page 2: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

1 year old this week

Page 3: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

• Our goal is to design and build tools, services and premium extras suited to large organisations and distributed corporate teams

• We believe MODX should be adopted by more companies

• It’s not just about creating functionality• Understanding how users work• Understanding how users think

• Ingredients for a great user experience

Page 4: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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• Good UX is essential for complex digital products because users must be able to use them.

• …because “design is not what it looks like, design is how it works”

Why is User Experience so important?

Page 5: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

As much as we advocate user-centric design, authors are people too

Page 6: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

• Great UX will increased productivity and sales through user satisfaction. It will decrease training, support, and rework.

• An author-centric CMS is one which is intuitive, simple or extremely learnable.

Why (else) is User Experience so important?

Page 7: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

It’s unrealistic to expect anyone to enjoy using complicated software, however nice the interface, if they

have to relearn it every few months to accomplish basic tasks.

Page 8: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

When building CMPs

• Expose optionsThe right-click on the grid isn’t always an intuitive action (unless it’s a highly recurring task)

• Set expectationsUse a bunch of descriptive field “help” labels, but do it effectively

Some things which may seem obvious to us, might be less so to authors

• Reduce imaginationGive examples of how changes will affect the frontend before committing (TVs, content, etc)

• Utilise familiarityWhen designing something new try to mimic an existing interaction

Page 9: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

The most vocal critics of a CMS are often the ones who use it the least.

The impact of bad UX us significant. Usability problems negatively influence overall success.

Page 10: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

• When we ask “what does failure looks like to you?” we often arrive at the same result. Support and training. Activities that enable understanding.

• All roads lead to Rome UX.

• A usable product is one that our clients understands.

What does success look like?• Success is subjective

• Success for you• Success for the client

Page 11: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

75-80% of content management challenges faced by organisations can be attributed to the implementation, rather than to the technology itself.

www.cmsmyth.com/2015/04/the-real-reasons-people-hate-their-cms/

- Jeff Cram, CMS Myth

Page 12: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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The buck stops with us

Page 13: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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Can we measure experiences?How do we evaluate author success?

Page 14: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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ModLabObserve, measure and understand user behaviour

Page 15: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

Page 16: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

• Optimise the MODX manager with the power of HotJar and VWO.

• Record video or split test CMPs to help design better experiences for authors and administrators.

• A simple, free extra which gives developers the opportunity to quickly and easily observe user behaviour within the MODX manager

ModLab

Page 17: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

Page 18: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

What problems did we want to solve?

• Help authors to review revisions before they go live• Remove the leap of imagination

• Our clients found these problems… we had to react

Page 19: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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PreviewCreate revisions and compare changes before they go live

Page 20: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

Page 21: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

• How do corporations actually create content?

• Revision auditing

• Structured, staged approval process which matches the organisations internal process

What else did we want to solve?

Page 22: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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There’s been a shift towards experienced, centralised content teams who help enable the

broader organisation. Figuring out how to support distributed authors with the right governance

model and effective editorial processes go a long ways toward having happy end users — wherever

they may live in the organisation.

Page 23: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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WorkflowFor teams who need to approve content before it's published

Page 24: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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Page 25: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

@extras_ioextras.io@chrischerrett

What does your author experience look like?

Page 26: Content Editing and Manager UX…Content Editing and Manager UX Chris Cherrett User Experience Developer, Adido @chrischerrett extras.io @extras_io 1 year old this week @chrischerrett

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Thank you


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