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Continuing to Leverage Technology to Solve Retail Asset Protection Challenges

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Continuing to Leverage Technology to Solve Retail Asset Protection Challenges Byron Smith – Corporate Asset Protection Manager October 2013. Agenda. Overview of 7-Eleven Asset Protection Core Strategy 7-Eleven Technology Solutions Integration of Solutions to Maximize Systems - PowerPoint PPT Presentation
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Continuing to Leverage Technology to Solve Retail Asset Protection Challenges Byron Smith – Corporate Asset Protection Manager October 2013
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Page 1: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Continuing to Leverage Technology toSolve Retail Asset Protection Challenges

Byron Smith – Corporate Asset Protection ManagerOctober 2013

Page 2: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Agenda

• Overview of 7-Eleven• Asset Protection Core Strategy• 7-Eleven Technology Solutions • Integration of Solutions to Maximize Systems• CCTV Systems & Tools• The Future• Mobile App• Questions

Page 3: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

3

7-Eleven – World’s Largest Convenience Retailer• 50,900 Stores Worldwide• Operating in 16 Countries• Worldwide Revenue $62.5 Billion• Over 10,200 Stores U.S. and Canada• Each store's selection of about 2,500 different products• Predominately Franchised (80%)

Page 4: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

7-Eleven Franchise System- Partnership

Franchisee• Initial Franchise Fee• Labor Expenses

o Payrollo Workers Compensation Insurance

• Maintenance (Some)• Inventory Shortage

7-Eleven• Own the location or hold the lease • Responsible for most of the occupancy

costso Utilitieso Maintenance Expense (Most)

• General Liability Expense• Marketing/Brand• Finance Inventory

Shared• Merchandise Write-offs

o Gross Profit

*** Franchisee can purchase up to 15% of their merchandise from Non-Recommended Vendors

Page 5: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Revenue/ Profit Assurance

Inventory Variation Control

Incidents and Investigations

Safety and AP Awareness

Asset Protection Team

Asset Protection Core Strategy

Page 6: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Talent Investment• Investigations Specialists • Field AP Specialists• Subject Matter Experts

Exception Based Reporting • Exception Reporting• Fraud Management• System Integration• Automation

Case Management System • Case Management• “Cradle to Grave”

Resolution• Asset Recovery• System Integration

Networked In-Store Video• DVR Technology in all Stores• Networked for Remote Access• System Integration• The utilization of Video

Analytics

7-Eleven Technology Solutions

Page 7: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

1) Transaction activity captured in the POS T-Log is sent from the store’s ISP to the 7-Eleven Data Center.

2) The POS T-Log is captured in an unedited form and sent along with other data feeds (21 in total) to the “Secure” Exception Based Reporting tool. Some feeds are also sent to APIS.

3) The “Secure” EBR tool (SaaS) collects data & flags potential fraud or other risk conditions based on the criteria established by the AP team.

4) The video is networked at the store and is called up for exceptions identified in the Secure Tool. Video evidence can be stored in either Secure or APIS as digital evidence.

5) When a condition of concern is identified, a ticket is logged in the Case Management tool (SaaS) with the associated data from the EBR tool.

6) The AP Field Team and Corporate Investigations accesses both systems via the web and manages the investigation information and results.

The Asset Protection System

Data Center

Asset Protection Team

Page 8: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Quick overview of system activity, links to reports and system configuration. The portal is customized for each user or specific role requirements. Types of inquiries:

• Non Scanned Refunds• Price Overrides• Tobacco Promos• Transaction Lookup• Item Voids• Penny Rings• No Sales• Non Scanned Sales• Coupons• Cancel Age Verification• Aborted Transactions

The Secure Portal

Page 9: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Secure QuestionsAutomated queries are created to monitor specific fraud risk areas are saved in the system to process data

Page 10: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Secure Investigations

Results of Saved questions are fed into the Investigation Center where investigators can review suspect transactions

Page 11: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Secure Transaction Viewer

Transaction viewer will have access to details such as:

• Receipt View• Tlog Audit View • Store Sequence• CCTV footage

Users can drill into the investigation results to see the details of specific transactions which have been flagged by the system.

Page 12: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

CCTV Systems & Tools

Page 13: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

ClickIt Retail Analytics 360 Video

Page 14: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Transaction Review - 360 Video

Page 15: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Advanced ATM Path

Page 16: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Front Door Path Analysis

Page 17: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Analytics Path Results

Page 18: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Front Door Pay & Leave

Page 19: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Analytics Heat Map

Page 20: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Dwell Time Map

Page 21: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Dwell Time Map

Page 22: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Infrastructure to Support the Future

• In considering all of our technology solutions, we are balancing our current needs with those of the future.

o How flexible is the solution, and will it be able to accommodate our future needs?

o Will the provider commit to further development of their solution?

o As we address scale, can the solution continue to support our needs as we grow in store count?

o Can the solution easily integrate with other solutions that are currently in place or may be added?

o Are we focused on innovation and best in class solutions?

Page 23: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

The Future

• Product Protection• Automation – Cycle Counts• Vending Product Options

Prevention Programs • Robbery Prevention Programs• Response to theft and fraud• Travel Safety & Security • Business Continuity Management

Investigations Support• Surveillance• Integrity Shops• Enforcing Compliance with Business & Regulatory Practices• Termination Investigation Process• Coupon Intergrity

• ERM Approach• Weather Alerting Options• Merchandising • Smart Safes

Product Security Innovation

Page 24: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Mobile App

Page 25: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Main Screen

Page 26: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Navigation

Page 27: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Featured Products

Page 28: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Special Events

Page 29: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Current Offers

Page 30: Continuing to Leverage  Technology  to Solve Retail Asset  Protection Challenges

Questions?


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