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Continuity of Operations:People, Collaboration and Creativity
North Carolina
Digital Government Summit
Todd NicoletSeptember 2, 2009
Session Goals
• Help you participate in leadership related to COOP– Review lexicon and key concepts– Your role
• Explore strategies for providing COOP– Scope– Non-technology needs– Collaborations and partnerships
What Are We Planning For?
The Formal Plan
• Key Resource: FEMA– Tools– Sample Plans– Self-paced Trainings
http://www.fema.gov/government/coop/index.shtm
The Formal Plan
• Essential Functions– What must be done to sustain continued
operations– Focus on essential– Must know the primary purpose(s) of your
entity
The Formal Plan
• Delegations of Authority– Who can act on behalf of an agency– Who has authority to do what
The Formal Plan
• Succession Planning– Who is in charge– Who is in charge after that– Who is in charge next– And after that…
The Formal Plan
• Alternate Facilities– Where will you perform the essential functions– What other options are available
The Formal Plan
• Interoperable Communications– How will people communicate– How will you access data/systems
(This is where IT is often brought in.)
The Formal Plan
• Devolution– “Fail over” to another entity
• Reconstitution– Returning to normal operations
Controlling the Scope
• COOP is just a project plan• Scope is half the battle• Know which disasters/events• Define the extent of disaster/events• Scope controls effort/cost
The Technology Trap
• Finding the right tool to solve the problem
Vs.
• Finding the right process to solve the problem
• Then finding the right technology to serve the process
Knowledge Continuity
• How is the “event” of retirements like more traditional COOP?
• Should it be integrated with disaster/pandemic planning?
The IT Role in COOP
• Spotting risks• Active communication with or participation
in leadership team• Identify and lead collaborations• Identifying and implementing technical
solutions
• Focus on information – we are stewards of information
The Formal Plan
• Is it needed?• How many plans?• Who develops it?• Who is involved in planning and decision-
making?
• What do you do if no formal plan is needed?
Collaborations/Partnerships
Examples
Collaborations/Partnerships
• Recommended practices– Establish why all parties want to partner– Somebody needs to take lead– Get it all in writing
Collaborations/Partnerships
• Models to Consider– Joint contract with external vendor– One unit acting as "vendor" partner– Multiple units providing technical
support
Questions / Discussion