Control every aspectof your business,
at the touch of a button!
Hotel & Restaurant Technology
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From taking reservations to taking payments, from tracking people to tracking stock, from managing
sales to maximising profit, from checking-in to checking-out and everything in between!
First impressions are everything, so from the
minute your guest calls to make their all-
important reservation; HART starts to work
its magic. With its simple to use, but detailed
profiling screen, guests’ credentials will be
taken in a series of workflow prompters.
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• Guest history and booking information
on one screen
• Automated confirmation letters
• Room allocation assignment
• Detailed sales analysis
• Workflow prompters
• Total business control
Every successful hotel sales team knows its
markets and with HART on board you will be
way ahead of the game! With an incredibly
strong reporting facility HART can provide in-
depth market analysis and sales reports at a
touch of a button. From rate plans to
promotion analysis, HART can arm your
management team with all of the
information they need to make your
business work.
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Once checked-in your guest wants to relax in
the knowledge that every aspect of their stay
is taken care of. On check-in, restaurant, spa
and golf reservations are processed
immediately onto the single screen. With the
integrated POS throughout all departments,
no booking is forgotten and no extra
purchases are missed!
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• Automated staff rotas
• Stock analysis
• Trend reports
• Function sheet and contract creation
• Multi-information single screens
• Complex business analysis
With corporate business being a key focus of
many hotels, HART acts as a vital function
organisation tool. As well as the complex
business and market analysis, HART makes
organising an event easy. It provides users with
automated generation of function sheets and
contracts, an automatic event scheduling tool
and the ability to access the function diary,
bedroom availability and facility diaries all at
the same time.
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As well as impressing your first time guests
with the personal touch, HART also provides
the tools at the touch of a button to
manage loyalty initiatives and leisure club
memberships, alongside renewals and invoices
for your equally as important existing clients.
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• Automated spa diary/ Tee Times planner
• Report analysis on client spend
• Loyalty management
• Gift Voucher and membership management
• Departmental finance reports
• BACS payment facility
Your guest may have checked-out, but the
hard work doesn’t stop there. At the heart of
any business lies the finance department; and
hotels are no different. HART enables the
account’s department to create complex
business analysis reports, which break down
on each departmental spend and provide
accurate and next day daily revenue reports.
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HART – Hotel and Resort Technology
The diagram below illustrates the multi-functionality of HART, and shows the many
departments and sections of each department that the single system can benefit.
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HART – Report and analysis functions
The diagram below illustrates some of the many specific and in depth reports and analysis
functions that HART can perform for individual departments.
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‘We are delighted to have selected the Hart
system as our new PMS.The flexibility and its
easy, logical use, in addition to the fact that it
works from one database for all sections of
the PMS were all key deciding factors.
‘This system is extremely appropriate to our
size, quality and diversity of operation. We
have also found the willingness and ability to
address particular issues specific to Le Manoir
very refreshing.’
Tom Lewis, General Manager, Le Manoir aux
Quat’ Saisons, Great Milton, Oxfordshire
Don’t just take our word for it…
‘We have had a PMS in place at Eriska for over
10 years; however we opted for HART
because it offered a rare blend of daily
functionality and the ability to capture
historical and future marketing data which
would help us develop our future sales.
‘HART was easy to learn and use on a daily
operational and sales level.Very few PMS offer
the blend of hotel, spa and golf packages
allowing us to fully utilise all the marketing and
sales elements of our business. We are small
being only 23 bedrooms and yet we have a
complex market mix, but HART has helped us
track these markets with great success.’
Beppo Buchanan-Smith, Proprietors of the
Isle of Eriska,Argyll, Scotland.
Le Manoir aux Quat’Saisons
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The Vineyard at StockcrossStockcross, Berkshire• 5-star hotel and spa• 49 bedrooms• Michelin-starred restaurant
Donnington Valley Hotel and SpaNewbury, Berkshire• 4-star hotel, spa and golf course• 111 bedrooms• 11 conference and meeting rooms
Isle of EriskaArgyll, Scotland• 5-star hotel and spa• 21 bedrooms• Award-winning restaurant
Le Manoir aux Quat’ SaisonsOxfordshire• 5-star hotel and extensive gardens• Michelin-starred restaurant run by
Raymond Blanc• 32 individually designed suites
Balbirnie HouseFife, Scotland• One of the finest of the privately owned
small luxury hotels in Scotland• 30 individually designed bedrooms • Two restaurants in 416 acres of
countryside.
Maison Talbooth/ Milsoms/ Le TalboothThe Pier at Harwich Colchester, Essex• Selection of four properties on four
different sites all needing to be linked• Combination of 39 bedrooms on four
sites• Extensive dining membership club
LennoxLoveEast Lothian• 4-star property on a sprawling estate• 11 bedrooms and suites• Numerous outdoor activities
Where can you find HART PMS?
The Vineyard at Stockcross Isle of Eriska Donnington Valley Hotel and Spa
12Athena Solutions Ltd Centurion House Central Way Andover Hampshire SP10 5AN
Telephone – 01264 362927 Facsimile – 01264 336714 Email – [email protected] Web – www.athenasolutions.co.uk
This brochure is Copyright © Athena Solutions Ltd and is protected under UK and international law.
We thank you for taking the time to read our
brochure; we hope it has been of interest. If
you are keen to find out more about HART, or
would like to see a demonstration of the
product, please do not hesitate to contact us
and we will be delighted to help you with any
information you may need.