Controlling and Reporting for Public Services A deep dive into developing an ORACLE based Business...

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A deep dive into developing an ORACLE based Business Intelligence solution

Controlling and Reporting for Public Services

virtual7 – The Oracle Middleware Experts

Welcome

Marcus WeißManaging DirectorDevelopment, HR & Finance

Email: [email protected]: +49 721 619 017 0

virtual7 GmbHZeppelinstraße 276185 Karlsruhe

http://www.virtual7.de


• virtual7 GmbH and ORACLE• ORACLE Business Intelligence Suite• Controlling and Reporting in Public Services• Live Demonstration

• Final WrapUp and Q & A

Agenda


ORACLE product portfolio and strategyQuick glance at virtual7ORACLE products at virtual7

virtual7 GmbH and ORACLE





What do you know about ORACLE ?


Some of the latest acquisitions at ORACLE

• Passlogic (Oct 2010)• AmberPoint (Feb 2010)• HyperRoll (Sep 2009)• GoldenGate (Jul 2009)• Java (Apr 2009)• BEA (Jan 2008)• Captovation (Jan 2008)• Bridgestream (Sep 2007)• Stellent (Nov 2006)• Sunopsis (Oct 2006)

• DataScaler (Oct 2010)• Secerno (May 2010)• mValent (Feb 2009)• e-Test (Mar 2008)• Sleepycat (Feb 2006)• Innobase (Oct 2005)• TimesTen (Jun 2005)• TripleHop (Jun 2005)

• Virtual Iron (May 2009)• Sun (Apr 2009)

• Datanomic (Apr 2011, pending)• Ndevr (Feb 2011)• Silver Creek Systems (Jan 2010)• Primavera (Oct 2008)• Agile (May 2007)• Hyperion (Mar 2007)• Siebel (Jan 2006)• PeopleSoft (Jan 2005)

APPLICATIONS

DATABASE

MIDDLEWARE

SERVER & STORAGE


ORACLE Product Portfolio

DATABASE

• Database 11g (EE, SE)• Database 10g Express• Application Express (APEX)

• MySQL

• Berkeley Database• Content Database• TimesTen (In-Memory)• Database Vault• Audit Vault

MIDDLEWARE

• HTTP Server• WebLogic ApplicationServer

• GlassFish Server• JRockit (JVM)• Coherence• WebCenter Suite• Portal• Identity Management• Information RightsManagement

• Universal Content Management

• Universal Records Management

• Document Capture

• Forms and Reports• Business IntelligenceSuite

• Business IntelligencePublisher

• Data Integrator• Hyperion Performance Management

• Business ActivityMonitoring

• WebServices Manager• BPEL Process Manager• Enterprise Service Bus• SOA Suite• Access Manager• Identity Manager

SERVER & STORAGE SYSTEMS• Enterprise Linux• Solaris 10 / 11 Express

• Oracle VM• VirtualBox VM

DEVELOPER TOOLS• JDeveloper• NetBeans IDE• Oracle ADF• Solaris Studio• TopLink

• SQL Developer• SQL Dev. Data Modeler• XML Developer• DataMiner• WarehouseBuilder

FUSION APPLICATIONS• CRM• Financials• Governance, Risk & Compliance

• Human Capital Mgmt.• Procurement• Project Portfolio Mgmt.• Supply Chain Mgmt.

COLLABORATION & SEARCH• OpenOffice• Beehive

• WebConference• Secure Enterprise Search


ORACLE Middleware Strategy

• Provide Complete & Integrated Middleware Suite… Unified… Modular… Standards-based and Open… Hot Pluggable

• To Develop & Deploy Applications on Internet, unifying… Service-Oriented Architecture… Process Management… Business Intelligence… Content Management… Enterprise 2.0

• With Lowest Total Cost of Ownership… By Managing Systems, Applications, & User Identities

on Low Cost Hardware & Storage… Providing all development tools highly integrated


ORACLE‘s stack strategy explored

• “Expand and accelerate — dramatically — the potentially massive global market for highly optimized and integrated hardware-software systems, and then dominate that market.”

• “Convince CIOs that a complete IT stack purchased from Oracle will deliver not only sufficient openness to avoid the dreaded vendor lock-in, but also superior performance compared with heterogeneous combinations.”

• “Convince CIOs that the combination of those 2 above will lower the costs of assembling, setting up, testing, tuning, managing, integrating, trouble-shooting, fixing, upgrading, and running those systems.”

• “Complete that infrastructure with ultra-modern Fusion applications that can run with existing enterpise apps, from Oracle or anyone else.”

• “Win in vertical markets like retail, healthcare, and telecom by complementing the broad horizontal apps with deep industry knowledge and functionality.”








• Software & Consulting company• Founded in 1996• Headquarter in Karlsruhe (Germany)• Development Location in Timisoara (Romania)• 40 employees•

Business Areas• ORACLE Middleware Services• ORACLE-based Software Development• ORACLE-based Product Development• ORACLE Software Licensing

virtual7 – The ORACLE Middleware Experts


virtual7: The development focus


Focus: Portal / Application Development

A Portal is an application, that allows a centralized access topersonalized information, applications and processes, based on web technologies.

ORACLE Products:• ORACLE Portal / ORACLE WebLogic Portal• ORACLE WebCenter Suite

Technologies:• Java / JSF / ORACLE ADF • EJB / BC4J• BlazeDS / Flash / Flex• JPDK / JSR168• Spring / Hibernate / ORACLE Toplink• HTML / JavaScript / CSS / AJAX• SQL / PL/SQL


Focus: Content Management

Enterprise-Content-Management (ECM) provides technologies to capture, administrate, store, archive and deliver content and documents to support organizational processes within the customer company.

Products:• ORACLE UCM Content Server• ORACLE UCM SiteStudio

Technologies:• Java• Idoc-Scripting• HTML / JavaScript / CSS / AJAX• SQL / PL/SQL


Focus: Processes & SOA

A common base for heterogenious applications and services.

Products:• ORACLE SOA Suite• ORACLE BPEL• ORACLE Webservice Manager

Technologies:• Java • WSRP • BPEL


Focus: Business Intelligence

Business Intelligence solutions provide a constant base for management decisions in our customer companies.

Products:• ORACLE Business Intelligence Suite• ORACLE Business Intelligence Publisher• ORACLE Warehouse Builder / Oracle DataIntegrator

Technologies:• SQL / PL/SQL• Datawarehousing / OLAP• relational & multidimensional BI-Modeling• HTML / JavaScript / CSS / AJAX• XML / XSLT• ORACLE APEX


The base of all: Our software development

Software development using state-of-the-art technologies

• Mainly based on ORACLE-technologies• Enriched by OpenSource and own development

A broad experience base for our customers:• Programming / Coding

_ Java / EJB_ JSF / ORACLE ADF_ SQL / PL/SQL_ Flash / Flex_ Javascript / jQuery / AJAX_ HTML, CSS_ XML, XSL, XSLT_ PHP_ Perl_...

• Frameworks_ ORACLE ADF_ ORACLE Portlet API_ JPDK, JSR 168_ Hibernate, Spring_ ORACLE Toplink_ BlazeDS_ v7:Framework_ ...


The customers









DATABASE


• MySQL


MIDDLEWARE





















DATABASE


• MySQL


MIDDLEWARE





















DATABASE


• MySQL


MIDDLEWARE




















26

Architecture & Components

ORACLE Business Intelligence Suite


27

Architecture & Components

ORACLE Business Intelligence Suite


Pre

sent

atio

n

Bus

ines

s In

telli

genc

eM

odel

&

Abs

tract

ion

Dat

aW

areh

ouse

ORACLE Business Intelligence Suite (SE One)

ORACLEInteractive Dashboards

Presentation

ORACLE Answers

Ad-hoc Analyse

ORACLE BI Publisher

Reporting & Publishing

ORACLEWarehouse

BuilderETL-Processes

& Workflows- Design- Deploy- Run & Control- Debug & Tune

ORACLEDatabase Base for 3-tier Data Warehouse

Store DataProvide Security, Backup & Recovery

on Database Level

OracleBI Server

Optimized Caching Services

Enterprise Business Model and Abstraction Layer

Intelligent Request-Generation and optimized Data access

Multidimensional Calculations- und Integration-Engine


Security

ETL, Messaging and Metadata

Data Sources

SyndicatedExternal

UnstructeredData

OperationalSystems

COTS

Master Data

Staging Layer

TemporaryLoading

Structures

Rejected Data

!

Data Warehouse 3-Tier Architecture

Foundation Layer

Processneutral

3NF model

Access & Performance Layer

Embedded Datamarts,

MVs, AWs …

BI Applications

Data

BI A

bstr

actio

nan

dQ

uery

Gen

erat

ion

forA

dvan

ced

Anal

ysis

Too

ls


Web Server (IIS, Tomcat, Websphere, iPlanet)

Oracle BI ServerOracle BI Server

Intelligent Request GenerationIntelligent Request Generation

Oracle Business Intelligence Suite Architecture

Logical Request GenerationLogical Request Generation

Session ManagementSession Management

Met

adat

a In

terc

hang

eM

etad

ata

Inte

rcha

nge

Logical SQL ODBC/JDBC (Logical Business Model)Logical SQL ODBC/JDBC (Logical Business Model)

Cache Cache ServicesServices

Oracle BI AdministrationOracle BI Administration

Analytical and Operational Data Sources

Metadata Documentation ServicesMetadata Documentation Services

Metadata Management ServicesMetadata Management Services

MultiMulti--User Development ServicesUser Development Services

Server Management ServicesServer Management Services

ODBC over TCP/IP (SSL)

Sys

tem

/ P

erf

Mon

itorin

gS

yste

m /

Per

f M

onito

ring

Data Source AdaptersData Source Adapters

ODBC, CLI, OCI, XML, MDX

Oracle BI Presentation ServicesOracle BI Presentation ServicesSOAP Web Services, XML and URL InterfaceSOAP Web Services, XML and URL Interface

Cache Services (Web) & Connection MngmtCache Services (Web) & Connection Mngmt

XML XML FrameworkFramework

Web Web Catalog Catalog ServiceService

User Profiling, Security and Session MngmtUser Profiling, Security and Session Mngmt

Oracle Interactive Oracle Interactive DashboardsDashboards

Oracle AnswersOracle Answers

Load BalancerLoad Balancer

Security S

ervicesS

ecurity Services

Query G

overn.Q

uery Govern.

Javascript for Usability & Interactivity

Web BrowserXML, HTML, XLS, PDF, TXT over HTTP/HTTPS

NavigatorNavigator

Aggregate Navigator

Fragmentation Optimization

Multi-Pass /Sub-Request Logic

Optimized Query RewritesOptimized Query Rewrites

Execution EngineExecution Engine

SAW Bridge (J2EE/ISAPI)SAW Bridge (J2EE/ISAPI)

TCP/IP (SSL)Oracle BI PublisherOracle BI PublisherDelivery ServerDelivery Server

Data LogicData Logic

Layout InterfacesLayout Interfaces

XSL

Externalized Authentication

LDAP

DB Authentication

Custom Authenticator


3-Tier Information Model: Common Enterprise Information Modell

• Roles, Privileges & Preferences• Simplified Business Views• Logical SQL access

Presentation Layer

Role-based views on the information

• Dimensions• Hierarchies• Facts• Calculations• Aggregation rules• Time dimensions

Semantic Object Layer

Consistent definitionen of businessfacts, measures, metrics andaggregations (Single Point of Truth)

• Connection to physical data• Heterogeneous data sources• Schema

Physical Layer

Design once, use several times

On a Data Warehouse oracross different data sources



Physical Layer – “Intelligent Request Generation”Reads in system catalog

Multiple sources

Optimized SQL generation

Regardless of Schema

Function ship to appropriate datasources/Compensation

DB2SupplyChain DM

TeradataOLAP

OracleERP.

XML DataSource

SQL ServerAcxiom

SiebelOperational


ORACLEData

Warehouse


Business Model Layer –“Calculation Engine”

Physical complexity converted to logical subject areas

Drill-Paths

Complex/Derived Measures (Level-based, time series, dimension-specific, nested)

Aggregate/Fragment Aware



Presentation Layer

Role-based, in context, personalized presentation – Oracle Answers



Simplified Logical Model

The Oracle BI server presents as a logically modeled database enabling the Common Enterprise Information Model.

This provides powerful calculation, computation and federation capabilities to 3rd party tools as well as our own.


Frontend: Ad-Hoc Queries by Answers

• Complete Ad-Hoc Analysis, Pivot tables,Charts

• Point & Click GUI• Drill up & down• Complexity of the sources

are hidden from the user• Create, save, organize and

share queries• Integration of created

queries in dashboards


Frontend: Interactive Dashboards

• Fully interactive, graphicalinterface. End-user„compatible“

• Data in real time fromdifferent sources anddifferent business areas

• Personalizable views foreach user

• Point & Click GUI


Frontend: Business Intelligence Publisher

• Replacing Excel-basedand printed reports

• Creating real time standard reports

• Integrate real time data in common Office-productslike Excel, Word, PowerPoint


Evolution of Controlling in Public ServicesRequirements in the Public SectorMatching the requirements

Controlling and Reporting in Public Services





Evolution of the Controlling in Public Sector

Basic Controlling• Reports from the Financial Accounting

• Processing in Excel• Manually generated annual budget planning

Financial Controlling•Financial reports from controlling software

•Planning•In year forecast•No Product / Performance indicators

Operational Controlling•Financial and product / performance indicators

•Measurement ofoperational measures

•Annual budget planning at your fingertips

Strategic Controlling•Controlling theoverall process- Vision- Mission- Strategy- Goals- Measures

•Balanced Scorecard








Requirements for the Controlling and Planningin the Public Sector

• Required data is distributed across many departments and administrativ procedures


• Reporting is a highly agile topic and the required reports and information are subject to continuous change

• Additional reporting and metrics to be implemented mostly with the same staffing

• Each administrativ procedure is represented by several individual software systems each with an individual data sources


• Easy and fast report generation in the departments is needed


• Support for situational reporting • Certain reports and actions are often only necessary if defined

thresholds are out of limits

• Decentralization of planning and budget responsibilities• Department heads and product managers need simple controlling and

regulation possibilities



• More transparency in the administration is required… Reporting is part of the administrative processes… Politicians ask for more insight into the level of achievment of

objectives…Also the citizens ask for deeper insight

Special Requirements of a or city / district administration


• Comparability and data exchange among city / district administrations


Special Requirements of a or city / district administration


Controlling within the software products for the administrative procedures as well as within the ERP-system• is limited in its possibilities with regard to the reporting • is limited in its scope on the procedure• is limited in its support of controlling workflow• offers only unhandy planning & reporting layouts, little user guidance• Print reports for the annual budget planning are strongly commerce-

oriented and need high manual effort for adjustments to the needs in public sector


"The ORACLE Business Intelligence Suite based controlling offers us the possibility for a transparent planning and controlling. Relevant business information can be managed flexibly and can be presented in a way that suits the needs in Public Sector" - Matthias Portis, Head of Finance and Controlling, City of Dreieich -

Basic Controlling• Reports from the Financial Accounting

• Processing in Excel• Manually generated annual budget planning

Financial Controlling•Financial reports from controlling software

•Planning•In year forecast•No Product / Performance indicators

Operational Controlling•Financial and product / performance indicators

•Measurement ofoperational measures

•Annual budget planning at your fingertips

Strategic Controlling•Controlling theoverall process- Vision- Mission- Strategy- Goals- Measures

•Balanced Scorecard

TraditionallyMS Excel

Controlling withORACLE BI Suite 10g

Controlling withORACLE BI Suite 11g









Pre

sent

atio

n

Bus

ines

s In

telli

genc

eM

odel

&

Abs

tract

ion

Dat

aW

areh

ouse


ORACLEInteractive Dashboards

Presentation

ORACLE Answers

Ad-hoc Analyse

ORACLE BI Publisher

Reporting & Publishing

ORACLEWarehouse

BuilderETL-Processes

& Workflows- Design- Deploy- Run & Control- Debug & Tune

ORACLEDatabase Base for 3-tier Data Warehouse

Store DataProvide Security, Backup & Recovery

on Database Level

OracleBI Server

Optimized Caching Services

Enterprise Business Model and Abstraction Layer




GUI forplanning &forecasting

GUI based on ADF / WebLogic Application Server


OracleDatawarehouse FinanceFinance

SAP FI/CO

CIP

Infoma nks

...

HRHRSAP HR

MPS

LOGA Personal

...

SocialSocialPROSOZ

OK.SOZIUS

ABDATA

...

OthersOthersGIS

FM

K3-Umwelt

...

Interactive Dashboards

Ad-hocAnalyse

PublishingPublicServiceDashboards

PublicServiceBI-Catalog

PublicServiceReports

OracleBI Server Optimized Caching Services

Enterprise Business Model and Abstraction layer



PublicServiceBI-Model

PublicServiceETL


Hetero-genous

Data Services

Matching the requirements

Why does the concept of ORACLE Business Intelligence Suite SE One matches the requirements ?

• Fully web-based it meets the requirements for an easy software distribution and centralized application management in the city / district administrations

(It’s even already on a good way for a later SaaS-approach in the public Computer Centers)

• The Data Warehouse approach allows a centralized data management, while the original data is widely spread in (technically) different operational systems

(This establishes a Single Point of Truth approach in the DWH)




• The Ad-hoc reporting possibilities of Oracle Answers allow to react on short notice on situational reporting requirements

(With a short training, users are easily enabled to “drag and drop” their individual analyses)

• Considering the possible access to heterogenous data sources in the Physical Layer allows fast Proof of Concepts and a rapid data integration for situational ad-hoc reporting

(Quick Wins with non integrated data can be achieved)

• The 3-tier Information Model allows to replace quick win heterogenousdata sources by a datamart from within the DWH at a later point of time

(No changes in the Business Model or above have to be done)virtual7 – The Oracle Middleware Experts



• Ensures the Investment and reduces Total Cost of Ownership even in changing data environments

(City of Dreieich: Customer works with the systems since 2 years without fundamental system changes. Most changes in Modeling and Presentation could be done by the customer on its own)


ORACLE Warehouse BuilderORACLE Business Intelligence AdministratorORACLE Business Intelligence Answers & Dashboards

Live Demo


How to get in touch with it ?Questions & Answers

Final WrapUp and Q & A





How to get in touch with it ?

• Fusion MiddlewareDemos, Internet Seminars, Tutorials, Oracle by Example, Downloadshttp://www.oracle.com/us/products/middleware/

• Business IntelligenceDemos, Internet Seminars, Tutorials, Oracle by Example, Downloadshttp://www.oracle.com/us/products/middleware/bus-int/

• Databasehttp://www.oracle.com/us/products/database/

• ORACLE Technology Networkhttp://otn.oracle.com

• German Oracle User Group (DOAG e.V.)http://www.doag.orghttp://mydoag.doag.org Schedule for comm. meetingshttp://www.doag.org/zielgruppen/hs/ Hochschul-Community


How to get in touch with it ?

Get a deeper insight at virtual7

• Internship / Praktikum… with focus “Business Intelligence”… with focus “Project Management”

• Diploma paper / Bachelor/Master thesis… with focus “General Business Intelligence”… with focus “Controlling in Public Sector”

• Junior Consultant … with focus “Business Intelligence”

• Junior Software Developer … with focus “Java Development & Enterprise 2.0”

• Junior Account Manager … with focus “Business Intelligence”

http://jobs.virtual7.devirtual7 – The Oracle Middleware Experts







Marcus WeißManaging DirectorDevelopment, HR & Finance

Email: [email protected]: +49 721 619 017 0

virtual7 GmbHZeppelinstraße 276185 Karlsruhe

http://www.virtual7.de

Q U E S T I O N SQ U E S T I O N S

A N S W E R SA N S W E R S


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