• Practical solutions to take your spa forward
• Inspiring content to help develop your business and career
• Network with owners of the world’s leading spas
CONVENTION 2020
WITH THANKS TO OUR SPONSORS:
2Book your delegate pass at: www.worldspawellness.com/ldnbook 2
EUROPE’S MEETINGPLACE FOR SPABe part of something biggerA unique opportunity for spa owners, hoteliers and wellness professionals to network, benchmark their business against others from around the world and gain knowledge from leading experts in the industry.
Delegate Rates* Delegate Rates (inc. VAT):
One Day Pass: £225 (E255 or $280)Two Day Pass: £297 (E340 or $385) *You will be charged in £ Sterling
Celebrate spa’s finestJoin us as we recognise the very best from around the world at the World Spa & Wellness Awards, taking place on-board the Dixie Queen Yacht on 29th March 2020. For more information please visit: worldspawellness.com/awards
Discover all our speakers at: www.worldspawellness.com/ldnspeakers Book your delegate pass at: www.worldspawellness.com/ldnbook 3
SPEAKER SPOTLIGHTTwo streams of content will host renown industry speakers from across the globe. Stream 1 will focus on The Business of Spa and Stream 2 on Wellness in Spa.
Christophe Andanson – Founder, Group Planet Fitness 2-time Olympic wrestling participant, Christophe has been in the fitness industry for 37 years. He has opened multiple fitness companies and has been an international presenter in more than 30 countries. SUNDAY 29 MARCH 15:45 Movement & Fitness
Anna Bjurstam – VP Spa & Wellness, Six SensesSince 1996, Anna has been a founding board member of the Global Wellness Summit and also a Wellness Pioneer, in charge of wellness offerings for Six Senses Hotels and is considered a leader within the wellness industry. SUNDAY 29 MARCH 11:10 How to build wellness experiences at your spa
Emlyn Brown – VP, ACCOR Over his 20 years of experience, Emlyn has held several progressive management positions throughout Europe, the Middle East and Asia. During his career he has led group operations of several leading luxury spa and fitness operators including; Resense Spas, GOGO Hospitality and Six Senses Resorts & Spas.SUNDAY 29 MARCH 16:30What I wish I knew then
Maggy Dunphy – Head of Spa & Wellness, HyattMaggy focuses on transformational leadership, evolving the spa business and understanding the unlimited possibilities on the path of wellness and well-being. SUNDAY 29 MARCH 11:10 How to build wellness experiences at your spa
Jean-Pierre Du Villiers– Performance Coach, International Speaker & Author An inspirational speaker, coach, author and athlete. JP has inspired and influenced thousands of people globally in the areas of leadership and self-mastery.MONDAY 30 MARCH 14:45Keynote 4
Kilian Fisher – International Public Policy Advisor, IHRSAKilian has served on the IHRSA Board of Directors for 4 years, including Charing the IHRSA’s Membership & Standards committee and being their International Public Policy Advisor. He is also a UFIT Global Industry Lead and works with Spa Life International. SUNDAY 29 MARCH 15:45 Movement & Fitness
KEYNOTE
4Discover all our speakers at: www.worldspawellness.com/ldnspeakers 4
Todd Hewitt – Assistant VP of Spas, Shangri-La Hotels and Resorts With over 20 years in the industry, Todd oversees more than 80 properties worldwide and has worked in notable chains such as Sandals Resorts and the Four Season Hotel and Resorts. He is also a certified fitness trainer, chef, massage therapist and aesthetician. SUNDAY 29 MARCH 16:30PANEL: What I wish I knew then
Thierry Malleret – Managing Partner, Monthly BarometerThe managing partner of the Monthly Barometer – a succinct predictive analysis provided to private investors, global CEOs and some of today’s most influential opinion and decision-makers. MONDAY 30 MARCH 11:45 Keynote 3
Sheila McCann – UK GM, Lanserhof GroupAn accomplished leader within spa, wellness and medical facilities, Sheila joined the Lanserhof Group in 2018 and was awarded the Global Wellness Summit 2018 Leading Woman in Wellness. SUNDAY 29 MARCH 12:00 Successful implementation of treatments: Menopause
Kenneth Ryan – VP Global Spa & Fitness Ops, Marriott International With over two decades of experience in the luxury spa and fitness category, Kenneth is an expert on designing superior spa concepts focused on profitability. His passion lies in operational leadership and creating global brands. SUNDAY 29 MARCH 11:10How to build wellness experiences at your spa
Zoe Wall – Group Director, Spa Asia ThailandWith 15 years experience in the Middle Eastern & Asian market, Zoe ensures the success of spas by driving performance to maximise revenue and profit. MONDAY 30 MARCH 09:15 Situation Rooms: Managing a strategic turn-around
Dr. Bryan Williams – International Speaker and AuthorDr. Williams focuses on service excellence and leadership effectiveness. He has facilitated workshops and delivered keynotes worldwide which have helped organisations create a memorable service experience for their customers SUNDAY 29 MARCH 15:00 Keynote 2
KEYNOTE
KEYNOTE
WITH THANKS TO OUR SPONSORS:
Discover all our speakers at: www.worldspawellness.com/ldnspeakers 5
Individual tickets and tables available from £145 pp + VATThe winners will be announced in a black-tie ceremony on 29 March 2020
at a brand new location, The Dixie Queen Yacht in London.
CELEBRATING GLOBAL
EXCELLENCE
AWARDSTHE DIXIE QUEEN YACHT, LONDON29 MARCH 2020
WITH THANKS TO OUR SPONSORS:
BOOK YOUR TICKETS AT: WWW.WORLDSPAWELLNESS.COM/AWARDSBOOK
6 For the latest schedule visit: www.worldspawellness.com/ldnconvention For the latest schedule visit: www.worldspawellness.com/ldnconvention 6
SATURDAY 28 MARCH18:30 PRE-CONFERENCE DRINKS RECEPTION AT THE ALOFT HOTEL
SUNDAY 29 MARCH08:45 REGISTRATION09:15 SITUATION ROOMS: RAMPING UP A SUCCESSFUL OPENING
Each room has a panel of spa directors for you to join: Room 1: DAY Spas with Elain Murphy, Pure Day Spa and Jenya Di Pierro, Cloud Twelve
Room 2: CITY/HOTEL Spas with Sven Huckenbeck, Ensana and Diane Nettleton, Gai Spa & Boringdon Hall Hotel and SpaRoom 3: RESORT Spas with Marina Efraimoglou, Europhia Retreat
10:20 KEYNOTE 1 11:10 Stream1: THE BUSINESS OF SPA Stream 2: WELLNESS IN SPA
Design, Build & Innovation• Aldina Duarte Ramos – Global Director of Well-being, Accor • CHAIR: Kathryn Moore – Founder & MD, Spa Connectors
How to Build Wellness Experiences at Your Spa• Anna Bjurstam – VP, Spa & Wellness Six Senses• Kenneth Ryan – VP, Global Operations Marriott • Maggy Dunphy – Head of Spa & Wellness, Hyatt Americas• CHAIR: Jean-Guy de Gabriac – Conference Co-Producer,
World Spa & Wellness Global
12:00 Digital Marketing• Anna Ramsay – Wellness Sales & Marketing Manager, Six Senses • Oriele Frank – MD, Elemis
Implementing Treatments: Menopause• Sheila Mccann – UK GM, Lanserhof Group• Shelley Chapman – UK Founder, Menopause Help• Sophie Benge – Founder, Ageing Gracefully
12:45 LUNCH & NETWORKING
15:00 KEYNOTE 2: Dr. Bryan K. Williams, International Speaker and Author15:45 Movement & Fitness
• Christophe Andanson – Founder, Group Planet Fitness• Kilian Fisher – International Public Policy Advisor, IHRSA• James Blower – Sales Director Hospitality & Wellness, Matrix• CHAIR: Emlyn Brown – Global VP Wellbeing, Accor
Successful Implementation of Treatments: Pre/Post Pregnancy • Sergio Pecorelli – Co-Founder, First 1000 Days of Wellness• Alexis Foret – CEO & Founder, Baby Spa, France• CHAIR: Eve Oxberry – Head of Editorial, Professional Beauty Group
16:30 PANEL WHAT I WISH I KNEW THENTodd Hewitt – VP Spa, Shangri-La; Emlyn Brown, Global VP Wellbeing, Accor; Dorothy Purdew, Owner, Champneys Ltd. UK
HOST: Mark Moloney – MD, Professional Beauty Group
17:15 CLOSE
19:30 AWARDS DINNER ON-BOARD DIXIE QUEEN YACHTProgramme subject to change
For the latest schedule visit: www.worldspawellness.com/ldnconvention For the latest schedule visit: www.worldspawellness.com/ldnconvention 7
MONDAY 30 MARCH
08:45 REGISTRATION
09:15 SITUATION ROOMS: MANAGING A STRATEGIC TURN-AROUNDEach room has a panel of spa directors for you to join:
Room1: DAY Spas with Pauline Wallace, Spa Experience by Better
and Leigh Graven, Pure Spa & Beauty
Room 2: CITY/HOTEL Spas with Jill Carlen, Hilton and Virginie Fliegans, Bulgari Paris
Room 3: RESORT Spas with Zoe Wall, Spa Asia and Erica D’Angelo, Borgo Egnazia, Italy
10:15 Stream 1: THE BUSINESS OF SPA Stream 2: WELLNESS IN SPA
Finance: The Investor View• Tim Leach – MD, Baylor Klein• Imad Ghandour – Co-founder & MD, CedarBridge Partners• Lara Morgan – Wellness Investor, Co-owner & Founder, Scentered UK
Sustainability: What Your Spa Can Implement Today• Joanna Roche – Chairperson, Green Spa Network• Gareth Presch – Founder & CEO, World Health Innovation Summit• Caroline Cornish – Spa Director, Scarlet Spa
11:00 Recruitment & Retention• Petra Lelovska – Group HR Director, Ensana• Clare James – HR Director, Corinthia Hotel London• Linda Stigter – HR Director, Four Seasons
Mental Health: How Our Industry Can Make an Impact• Chicco Tatriele – CEO, Fivelements UK• Marina Efraimoglou – Founder, Euphoria Retreat
11:45 KEYNOTE 3: Thierry Malleret, Managing Partner, Monthly Barometer
12:30 LUNCH & NETWORKING
14:45 KEYNOTE 4: Jean Pierre De Villiers, Performance Coach, International Speaker and Author
15:30 SITUATION ROOMS: REPORT FROM OUR CHAIRS OVER THE PAST TWO DAYS
16:45 CLOSE
Programme subject to change
WITH THANKS TO OUR SPONSORS:
Participation is an investment Participation is an investment in your career and in your spain your career and in your spa
Your Convention Pass Includes:
• Full access to the convention and networking lounge
• Refreshments & lunches
• Preconference networking drinks, Saturday evening 28th March
Book your delegate pass at:
• www.worldspawellness.com/ldnbook
• Call: +44 203 841 7375
• Email: [email protected]
World Spa & Wellness, 25 High Street, Wimbledon Village, London SW19 5DX
