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Business Demands and IT Solutions for a New Era of Converged Infrastructure Management
David HaywardSenior PrincipalCA Technologies
August 9, 2012
Look Familiar?
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
The New Normal
Business Demand for IT Services
IT ServiceSupply
Complexity Slows Productivity
Demand for shorter cycle times
Recession
TechnologyGame-changer
New NormalIT Budget
Consumerization of IT
PublicCloud
PrivateCloud
Collapse cycle times
Unsustainable
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
IT Operations -
Business Gap
The New NormalIT Operations-Business Gap
Last-generation IT operationsmanagement
BSM
MoMsDomain (Silo)
Managers
Time
Valu
e
Converged Management Processes toClose the Gap
Business demand for IT services
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
IT Operations-Business GapSymptoms
80%
82%
54%
Source: Jim Frey, Research Director at Enterprise Management Associates, “IT Service Assurance: What Winning Organizations are Doing” 2009 and 2010
IT Organizations resort to cross-functional meetings to tackle problems regarding networked application service performance
Portion of IT resource devoted to finding and fixing problems
Service problems first detected by users
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Procedures& Views
Events
Create Incidents &
TicketsIdentify
Elements
Assign to Level 1
Support & Prioritize
Procedures& Views
ConfirmResolution New Procedure
Escalate to Level 2/3 Support as
Incident or Problem
Close Ticket
Typical Incident & Problem Management WorkflowITIL foundation: people, processes, technologies
Create Incidents &
Tickets
ConvergencePoint:App-AwareInfra-AwareSvce-Aware
Convergence Point:App-AwareInfra-AwareSvce-Aware
Converged IT Disciplinesfor the New Normal
Service Operations Management
BUSINESSIMPACT
MODEL-BASEDROOT CAUSE
TRANSACTIONAL AWARENESS
PROACTIVE PERFORMANCEMANAGEMENT
REAL-TIME DISCOVERY & MAPPING
QUALITY O
F EXPE
RIENCE QUALITY OF SERVICE
SERVICE DELIVERY INFRASTRUCTURE
Application Performance Management
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Infrastructure
Management
Application Performance Managementfor the New Normal
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
What do I need?
Application Performance Management (APM)Infrastructure-Aware & Proactive
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
BUSI
NES
S CE
NTR
IC M
ANAG
EMEN
T
Deliver end-to-end transaction visibility across physical, virtual and cloud
Link user experience with business impact to prioritize problem resolution
Accelerate triage and root cause diagnostic
Monitor all transactions, applications & customer experience 24 x7
APM Process WorkflowInfrastructure-Aware & Proactive
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Transaction Map
Transaction Trace
Application
Infrastructure
Infrastructure Managementfor the New Normal
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
What do I need?
Infrastructure Management Application-Aware & Proactive
APPL
ICAT
ION
AW
ARE
Discover infrastructure, map & dynamically maintain relationships
Standardize management and triage across physical, virtual, wireless, cloud
Optimize system behavior and predict end-user problems before they occur
Manage infrastructure management in context of users & applications
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Task-based Triage Workflow
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Problem-based Triage Workflow
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Problem-based Triage Workflow Use Case
Service Operations Managementfor the New Normal
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
What do I need?
Service Operations Management (SOM)Business Service-Aware & Proactive
QU
ALIT
Y AN
D P
RED
ICTA
BILI
TY
Model & monitor services end-to-end based on data from CA & 3rd party tools
Analyze how apps & components from each technology silo impact service delivery
Pinpoint root cause and mitigate risk across traditional and hybrid environments
Visualize application and infrastructure together
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
UCS discovery, fault and availability management; event correlation, root-cause analysis,
change impact
UCS Blade & Chassis
Virtual Machines
Networking
Business Transactions
ApplicationComponents
ESX Host
SOM Triage Workflow
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Automated Actions
Surviving & Thriving in the New NormalConverged Management
Common View of Services
Integrated Workflow
Automated Actions for Remediation
Optimized Operations
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved
Application Performance Management
IT Executive Management
Service Desk, SLA & Change Management Data Center/Cloud Automation
Infrastructure Management
Mainframe & Workload Management
Operations Team
Thank You
Legal
Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion.
Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.
CA Technologies NNW IT Roadmap Copyright CA 2012 All Rights Reserved