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CONVERSATIONAL AI: THE NEW UI OF BANKING #akıllışeyler İstanbul, 22 November
CONVERSATIONAL AI:THE NEW UI OF BANKING
#akıllışeyler
İs tanbul, 22 November
From mobile first to AI first… more natural, intelligent and intuitiveinteractions
2015: The yearof the turningpoint
Source: BI Intelligence
Beginning of thepost-app era
Every indus try is transforming and banking is no exception
Banking viaconversational AI
THE EVOLUTION OF THE USER INTERFACE IN BANKING
Late 1990s Late 2000s Today
INTERNET BANKING
MOBILE BANKING
CONVERSATIONALBANKING
Web Apps Chatbots/VAs
72% of financial firms have plansfor bots within the next 12 months, Financial Brand
Do the banks bet on conversational AI?
79% of bank executives agree that AI willrevolutionize the way they gain informationfrom and interact with cus tomers , Accenture
BACK-END SERVICES
FRONT-END SERVICES
Big potential –customer interfaces+ internal processes
FAQ
Payments & money transfers
PFM
Lending & financing
Customer support
Wealth management
Onboarding process
Loyalty implementations
Branch / ATM locator
…
Process optimization
Fraud detection
Risk management
Regulations support
HR management
Sales support
Technical help desk
…
Harmonizingthe contrastingobjectives
COST OPTIMIZATION
ENHANCEMENT OF CX
Efficient Scalable
Minimum training cost
Pre-emptive
Multilingual
Simple Direct Fast
Natural Personalized Humanized
Interactive Consistent Real-time
Efficiency by numbers
4 min / $0.70average time / cost saving per chatbot enquiry compared to traditionalcall centers, Juniper Research
35% improvement in customer service efficiency in an airline companyafter implementing a human+AI customer service model, Capgemini
Customer satisfactionby numbers
89%of consumers worldwide rated their overall perception of chatbots as positive or neutral, LivePerson
2ndmost preferred channel of communication, MyClever
Who We Are
Who we are
Cbot is a conversational AI company that transforms ordinary text into wisdom
Carries an intelligent conversation
Provides context appropriate responses
Gets smarter over time
Worksseamless ly
across channels
NATURAL LANGUAGE PROCESSING
INTENT ENGINE
INTERFACE CONNECTOR
MACHINE LEARNING
The science behind Cbot
Top brandspartner with us
First AI-based banking FAQ
chatbot in Turkey
AI-based skincare recommendation
chatbot
AI-based smart search &
recommendation e-commerce
chatbot
AI based bot
AI-based skincarerecommendation
bot
NLP engine& Professional
services
NLP engine& Professional
services
Our expertise since 2015
Platform Products Solutions Professional Services
NLPEngine
● Enterprise Bots
● Human+AI Projects
● Classification
● Recommendation
Bots
● E-Commerce
Chatbot
● Banking Chatbot
● AI Consultancy
● Development
● AI Training
● Quality Check
Supervised& semi-
supervised learning
Low maintenance
effort(Crawling,
context training)
Finance domain
knowledge
Trained with 2,500+
banking intents
Ground-up NLP
in all Latin Languages
High accuracy
rate(above 90%)
FAQ
Financial Information
Personal Assistance
Account Operations
P2P Transactions
Payments
INFORMATIONAL TRANSACTIONAL
PFM / Micro-Savings
Personalized Offers
ADVISORY
Accelerated time
to-market
A pre-builtbanking bot
A cross-platform experience
The first banking«FAQ» bot in Turkey
INGo: Helping ING Bank customers whenever andwherever they need
GAFA way of doing things
A hybrid approach to banking:Human & Machine
Conversational platforms as the digital hub of the future
2 3 4
Flourishing technological capabilit ies
1
Defining the CX of the future: simple, direct, natural
