Converse.AI Enabling you to build intelligent chat bots

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Enabling Customer Engagement Through Intelligent Chat Bots


Converse.AI – Why use a chat bot to solve customer engagement?

Solving the problem of real time customer engagement

Consumers are using messaging as a preferred method of interaction and this is causing companies many challenges.

User expectations of response time over messaging is instant.

Converse allows instant interaction and customer satisfaction increases.

1-2-1 engagement without major increase in cost

Tony Lucas

We should break this out into how this is a challenge but also an opportunity (challenge for customer service, opportunity for better engagement and upsetting).You hint at this in the next slide but would be good to get in here.At the same time we should reduce the amount of text per slide, so possibly splitting it in some way would be good


Converse – What makes us different?

Pre engagement

During engagementRe-engagement

Post engagementTalk to your customers about

relevant things! Inbound pre-sales funnel

integration

Strike while the irons hot! Customer Service automation

Notifications into ConversationsFunnel ProgressionSales Lead Filtering

Re-connect with customers who have disappeared

Talk to your customers about relevant things!

Create loyalty with your customers

Polls/ SurveysCollect feedback

Cement relationships

End to end, instant customer engagement through intelligent chat bots


Converse – Full cycle engagement with third party integrations


Engage with customers when they are already engaged

Enhance the customer journey with technology

Optimise under used areas of the sales cycle: post sales, engagement, upsell.

Connect with your customer without H2H communication

Converse – To turn every notification into a conversation


Our technology can immediately make a positive difference to your business.

Talk one to one with your customers without exploding costs.

Converse – 1-2-1 without exploding human costs


Converse – To create customer advocates

Improve customer experience with instant responses.

Exceed customer expectations without expensive resource investments

Build customer loyalty and trust

Tony Lucas

Again, makes sense, but isn't 'loud but clear' enough, lets talk about it more when we speak


Increase resource efficiencies through prioritizationGet your employees focusing on the right customer issues.

Pass queries/ leads/ issues to the right place, instantly.

Remove the need for expensive development time

Converse – To maximise efficiency


Converse – To increase engagement

Increase engagement across the entire customer journeyEngage with customers when they are already engaged!

Deal with customer without Human 2 Human contact, decreasing the subjectivity


Converse – To upsell

Realize opportunities your customers want! Expand your sales pipeline with the up selling opportunities


Collect data and insight through every interaction for continuous improvement

Build customer profiles easier than with voice/ email. Target customer with relevant messages to improve customer

satisfaction.

Converse – To understand your customer


Converse.ai, Inc.548 Market Street

San Francisco, CA 94104+1 (415) 919-7891 | [email protected]

www.converse.ai

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Date post:	19-Jan-2017
Category:	Technology
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Converse.AI Enabling you to build intelligent chat bots

Technology