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Conversion Cheat Sheet - how to improve your website & increase sales

Date post: 17-Aug-2014
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Sales conversion, interaction design, and copywriting go hand in hand. There are many tricks a web designer can utilise to convey a certain message effectively and with clarity. A smooth user experience in, for instance, a sales funnel of your website can work both ways: it can greatly boost sales and make the user more confident when comparing and buying products or services. In this presentation we introduce a 10 Points Conversion Plan with tips for enhancing your online product page and sales funnel. The points are inspired on Aartjan van Erkel's book "Verleiden Op Het Internet" (loosely translated: 'Seducing on the internet'). The plan consists of the following points: 1) Remove unclarity 2) Show USP's 3) Increase your reliability 4) Guide the user to the call-to-action 5) Use good hyperlinks 6) Limit choice to avoid losing the user 7) Shortage sells 8) Losing stimulates more than winning 9) Use labels in a concrete way 10) Write clear text In the presentation we draw inspiration from web sites like those of Simyo, Wunderlist, Square, Notable, Rdio, and Zelf.
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Conversion cheat sheet
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Page 1: Conversion Cheat Sheet - how to improve your website & increase sales

Conversioncheat sheet

Page 2: Conversion Cheat Sheet - how to improve your website & increase sales

Insights to increase conversion rates from

an interaction design perspective

Page 3: Conversion Cheat Sheet - how to improve your website & increase sales

Inspired by the book of

Aartjan van Erkel‘verleiden op het internet’

Unfortunately only in dutch

Page 4: Conversion Cheat Sheet - how to improve your website & increase sales

10Our handy

conversion planpoints

by sodastudio.nl

Page 5: Conversion Cheat Sheet - how to improve your website & increase sales

1. Remove unclarity

Page 6: Conversion Cheat Sheet - how to improve your website & increase sales

1Give the user the opportunity to compare your product

within the sales funnel.

‘Minutes and text’

Simyo is a dutch telecommunication company (simyo.nl)

Page 7: Conversion Cheat Sheet - how to improve your website & increase sales

1Give feedback and -forward within the sales funnel to

eliminate doubt during the bying proces.

dollarshaveclub.com

Feedback

Feedforward

Page 8: Conversion Cheat Sheet - how to improve your website & increase sales

simyo.nl

1Answer all important questions in the sales funnel

instead of in a seperate FAQ.

Page 9: Conversion Cheat Sheet - how to improve your website & increase sales

2. Show USP’s

Page 10: Conversion Cheat Sheet - how to improve your website & increase sales

2Show USP’s on your homepage. Use bulletpoints

and align them to the left.

notableapp.com

Page 11: Conversion Cheat Sheet - how to improve your website & increase sales

2 Link this to a Call to Action (CTA) button

6wunderkinder.com

Page 12: Conversion Cheat Sheet - how to improve your website & increase sales

2 Describe customer benefits instead of product benefits.

squareup.com

Page 13: Conversion Cheat Sheet - how to improve your website & increase sales

2 Proof your argument and show a concrete example

compareninja.com

Page 14: Conversion Cheat Sheet - how to improve your website & increase sales

3. Increase your reliability

Page 16: Conversion Cheat Sheet - how to improve your website & increase sales

3 Show how much users you have

notableapp.com

Page 18: Conversion Cheat Sheet - how to improve your website & increase sales

3 Show who your customers are

Page 19: Conversion Cheat Sheet - how to improve your website & increase sales

3 Show your phone number on every page

insurethebox.com

Page 20: Conversion Cheat Sheet - how to improve your website & increase sales

3 Show your phone number on every page

interaction by sodastudio.nl :)

Zelf is a Dutch insurrance company (zelf.nl)

Page 21: Conversion Cheat Sheet - how to improve your website & increase sales

3 Request certifications and show them

simyo.nl

Consumentenbond is

the Dutch Consumer

Association

Page 22: Conversion Cheat Sheet - how to improve your website & increase sales

3 Request certifications and show them

adayinbigdata.com

Page 23: Conversion Cheat Sheet - how to improve your website & increase sales

3 Compare your product to your competitors

Simyo.nl

Simyo next to

their competitors

Page 24: Conversion Cheat Sheet - how to improve your website & increase sales

4. Guide the user to the Call to Action (CTA)

Page 25: Conversion Cheat Sheet - how to improve your website & increase sales

4 Let people point (or into the direction) to the CTA

yourkarma.com

Page 26: Conversion Cheat Sheet - how to improve your website & increase sales

4 ...or looking up to the CTA

mailchimp.com

Page 27: Conversion Cheat Sheet - how to improve your website & increase sales

4 .......looking downwardsportfoliobox.net

Page 28: Conversion Cheat Sheet - how to improve your website & increase sales

4 ..or let them move to the direction of the CTA

salomon.com

Page 29: Conversion Cheat Sheet - how to improve your website & increase sales

4 Let arrows and lines move in the direction of the CTA

360langstrasse.sf..tv

Page 30: Conversion Cheat Sheet - how to improve your website & increase sales

5. Good hyperlinks

Page 31: Conversion Cheat Sheet - how to improve your website & increase sales

5 Don’t write ‘click here’, but describe the action instead

fastcodesign.com

The user knows where he needs to click

It makes scanning difficult

Page 32: Conversion Cheat Sheet - how to improve your website & increase sales

5 Don’t fully describe the URLsodastudio.nl

Page 33: Conversion Cheat Sheet - how to improve your website & increase sales

6. Limit choice to avoid losing the user

Page 34: Conversion Cheat Sheet - how to improve your website & increase sales

6 Eliminate choiches when possible

getballpark.com

Page 35: Conversion Cheat Sheet - how to improve your website & increase sales

6 Assist the customer in the decision

spotify.com

Explain the benefits of every option

Suggest an option

Page 36: Conversion Cheat Sheet - how to improve your website & increase sales

shopify.com

6 Another example you can show the most popular

Page 37: Conversion Cheat Sheet - how to improve your website & increase sales

7. Shortage sells

Page 38: Conversion Cheat Sheet - how to improve your website & increase sales

7 Show how much products are still available

KLM is a dutch airline company. This shows one of their fly deals. (klm.com)

Days and hours left

when the deals

closes.

“Limit places”

Page 39: Conversion Cheat Sheet - how to improve your website & increase sales

7 Show how much products are still available

etsy.com

Page 40: Conversion Cheat Sheet - how to improve your website & increase sales

77 Give an early booking discountAmericanapparel.net

Page 41: Conversion Cheat Sheet - how to improve your website & increase sales

7Provide the opportunity to get a reminder when

product is back in stock.

bellroy..com

Page 42: Conversion Cheat Sheet - how to improve your website & increase sales

8. Losing stimulates more than winning

Page 43: Conversion Cheat Sheet - how to improve your website & increase sales

8 Describe negative things in a positive way

getharvest.com

Page 44: Conversion Cheat Sheet - how to improve your website & increase sales

‘ Users don’t care about you, the care about themselves and solution to their problems.’

- Peep Laja of markitekt, conversion optimization marketing agency-

Page 45: Conversion Cheat Sheet - how to improve your website & increase sales

bellroy.com

8 Show that your products solves a problembellroy.com

Page 46: Conversion Cheat Sheet - how to improve your website & increase sales

9. Use labels in a concrete way

Page 47: Conversion Cheat Sheet - how to improve your website & increase sales

9 Use verbs in buttons

blackstarbikes.nl

Page 48: Conversion Cheat Sheet - how to improve your website & increase sales

9 Use verbs in buttons

vimeo.com

Page 49: Conversion Cheat Sheet - how to improve your website & increase sales

9 Use clear language

mailbox..com

Page 50: Conversion Cheat Sheet - how to improve your website & increase sales

10. Write clear text

Read more?

Buy the book here

Aartjan van Erkel ‘Verleiden op het internet’

• Write a conclusive heading above every paragraph

• Mention the essence of every paragraph in the

• All the headings should be a summary of the page

• Write all numbers in digits

• Write enumerations as a bullet list (max 7 bullets)

• More than 7 bullets? Make 1 or 2 words bold

• Write instructions in a numbered list

first sentence


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