Welcome to Girl Scout Service Unit Cookie Program Training

Results

20132,537,280

packages of cookies

Troop Proceeds $1,545,001

Participation (88%)26,903 girls 2866 troops

PGA = 90.77

100 PGA (per girl average) Total # of packages owned by troops

divided by total # of registered girls in the troop

100% Troop and Girl Participation

2,595,294 of Packages sold+58,014 over last year

Goals for 2014

What’s New?

National Girl Scout Weekend: February 7th-9th

New Cookie: Cranberry Citrus CrispABC Cookie Pilot Program – Gluten FreeService Unit BonusEarlier Town Delivery: January 25-

February 1 COCO: Cookie Command UpdatesCookie Promise Online Patch

KEY DATES

S M T W T F S

1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31        

16th:Mini Clinics18th : Live Webinar

1st Day of Cookie Season

Special Council Cookie

Cupboard Hours23rd : 10-424th : 10-12

Gluten Free Deadline

Cookie Rally &Cookie Training

See Page 1 in Cookie Book for more dates and specifics

Deadline for COBS request for January at 10P.M.

GSEM Council Offices Closed

S M T W T F S

      1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31  

TroopsInitial Order due 10 p.m.

Service Units Initial Order due

10 p.m.

Town Delivery Week 1/25-2/01

Council Cupboards

Re-openMini Clinics

See Page 1 in Cookie Book for more dates and specifics

Deadline for COBS request for February at 10p.m .

GSEM Council Offices Closed

S M T W T F S

            1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28  

Massachusetts School Vacation Week

National Girl Scout Weekend

7th-9th

See Page 1 in Cookie Book for more dates and specifics

Deadline to request COBS for March at 10p.m.

Last day Town Delivery

GSEM Council Offices Closed

S M T W T F S

            1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

30 31          

Sliding scale goes into

effect10 p.m.

Final day for troop to troop transfers

10 p.m.

Last day of Cookie Sale

Cookie Balance Due by 4 p.m.

Deadline to transfer(assign) packages to girls

10 p.m.

Sell Down

See Page 1 in Cookie Book for more dates and specifics

All registered Girl Scouts can sell cookies if they have parental permission.

Who Can Sell Girl Scout Cookies ?

COOOOOOKIES

Thanks-A-Lot™Shortbread cookies dipped in rich

fudge and topped with an embossed thank you message in

one of 5 languages.

Cranberry Citrus Crisps

Crispy cookie, made with whole grain, full of tangy cranberry bits

and zesty citrus flavors.

ShortbreadTraditional shortbread

cookies.

Lemonades™Savory slices of shortbread with a refreshingly tangy lemon flavored

icing.

Peanut Butter Patties®Crispy vanilla cookies layered with peanut butter and covered with a

chocolaty coating.

Thin MintsCrispy chocolate wafers

dipped in a mint chocolaty coating.

Caramel deLites®Vanilla cookies topped with

caramel, sprinkled with toasted coconut, and laced

with chocolaty stripes.

Peanut Butter Sandwich

Crisp and crunchy oatmeal cookies with creamy peanut

butter filling.

America’s Best Cookies

ABC Pilot ProgramChocolate Chip Shortbread Gluten Free Cookie

$5.00 per package $1.50 proceed for troop no recognitions earned

Not Available on the Order Card or in SNAP Pre-order: November 4th–December 31st

Order Form on Resource Library and in Troop Cookie Book (pg. 42)

Available for Pick-up starting January 23rd at Council Cupboards onlyNot returnableAdditional Details on page 3 of Cookie

book

Service Unit &

Troop Earning Power

Service Unit Bonus

Criteria

Service Unit Cookie Manager in place by December 13, 2013Service Unit Cookie Manager trained by attending a Council training or trained in person by a Product Sales SpecialistOnline training DOES NOT countAll troops within the Service Unit must participate in saleTroops in SU must achieve 5% increase over last year sales

Service Unit Bonus

How much will the bonus be?

$75 for sales increase between 5% - 10.99%

$100 for sales increase 11% - 19.99%

$125 for sales increase 20% +

Troop Earning Power

Proceeds (price per package)

•Troop proceeds starts at $0.60 per package – this could go up if the PGA(per girl average) is over 120 packages•Sliding Scale goes into effect March 3rd at 10p.m.

Details available in Cookie Book – page 13

Troop Earning PowerSLIDING SCALE

Per Girl Average (PGA)effective – March 3, 2014 at 10p.m.

Per Girl Average (PGA) Troop Proceeds Troop Proceeds w/Opt Out

000-119 packages $0.60 per package $0.65 per package

120-199 packages $0.65 per package $0.70 per package 200+ packages $0.70 per package $0.75 per

package Do not pay the troops initial order cookie bill until March 4, 2014 Sliding scale goes into effect in March 3, 2014 after 10 p.m. Eligibility: Troops must have a minimum of 5 girls to receive the benefit

of the sliding scale Opt-out available for Cadette, Seniors and Ambassadors only

See page 13 in the Cookie Book for specific details

Troop Earning Power

Initial Order Troop Incentive by Service Area*

Top troop within each Service Area that achieves the greatest % over 10% of last year’s sales for the Initial Order will receive their choice of encampment sites and dates for 2015. Total of 5 potential winners

Details available in Cookie Book – page 13

Troop Earning Power

Troop Incentive by Service Area*Top three participating troops within each Service Area that achieves greatest % over 6% of last year’s sales will receive a voucher to be redeemed at GSEM stores or to be used towards Ultimate Guide. 1st: $300 2nd: $200 3rd: $100 Total of 15 potential winners

*All registered girls must be selling and the troop cookie balance paid by March 4, 2014

Details available in Cookie Book – page 13

Selling Methods& Tools

Order Taking

Online Marketing

Direct Sales

Booth Sales

How Do We Sell Cookies?

Order Card

Large Order Card Pocket Order Card

included Cookies for a Cause

(CShare) Features recognition

program Nutritional

Information QR Reader

Recognition Plan

Town-Specific Booth Sales

Additional details available in Cookie Book – page 21-25

Organized by the Service Unit Booth Sale Coordinator or Troop Cookie AdvisorTroops/Coordinator work with local businesses to establish the best dates & times for sales

Sales last between one to four hours in length Troops should only sell cookies within their Service Area

COBSCouncil Organized Booth

Sales

Additional details available in Cookie Book – page 26-27

Booth sales that are coordinated by Council and offered to Troops through a lottery system Council-run lottery where Troops sell at T-stations, Malls, and other locations Troops are responsible to be present at all COBS locations won in the lottery Council pays $25 for each 4-hour time slot at T-Stations and a leasing fee for each mall location

Pre-recorded webinar available on e-learning and links from Cookies & more page on COBS

Selling ToolsAnswer for when a customer says:

“I’m sorry I don’t have any cash on me”

Do you have a Smartphone or Tablet with WIFI access? You can rent a Roampay device from a Council CupboardAvailable to all troopsCan be used for booth sales & direct sales

Details on page 28 of Cookie Book

5 FOR FIVE

Girls ask customers who might be purchasing 2-3 packages if they want to by 5 Customer is entered into drawing for 5 cases (60 packages) of the top 5 selling cookies Entry forms in Resource Library, Cookie Book or a Council Cupboard

5 for Five!

Girls can up-sell to 5 packages when a customer is buying less.

Details on page 39 of Cookie Book

OVER

6,000

ENTRIES

LAST

YEAR

Selling ToolsCookies

for a Cause

Answer to when a customer says:

“I don’t need any cookies right now”

or “I don’t eat cookies.”CShare Cookies: Initial Order/Reorders: Cookies entered through this method will be donated by Council on behalf of the girlsGirls get recognitionsTroops are responsible for paying for cookiesCouncil handles delivery

Additional Details in Cookie Book page 12

Locations that Council will be donating to on behalf of the girls with packages either ordered through:CShareRe-ordersDropped off at Council Offices from December 13- March 4th

Selling Tools

Troops can collect on their own and donate locally to their own causeTroops research the organizationGirls can create posters about the “cause” they are supporting Girls can visit the location when delivering the cookiesGirls get recognitionsTroops responsible for paying and delivering cookies

Thank you for your

donations

Cookies for a Cause

Online “Cookie Command” center for girls and troopsSet & Track Goals

Cookie CalculatorMarketing Tools

Girls can send e-cards for cookie promises

Communication building

Send Cheers to other girls

http://www.abcsmartcookies.com/coco-landing-page

Consumer Marketing Send e-cards to friends

and families about purchasing cookies (Cookie Promises)

Collect 24 + online Cookie Promises- earn online patch

Automatic Thank You card generation

Maintain contact database for use next year

New Mobile App for Girls!

Set and track goalsTake and manage cookie

ordersSee a summary of orders by

variety and item totalsAvailable for Apple iPhone,

iPad, & iPod Touch

Online Resources for Easy Access

GSEM Cookies & Morehttp://www.girlscoutseasternmass.org/cookies/

ABC Smart Cookieshttp://www.abcsmartcookies.com/

Smart Cookie U*http://cookieu.abcsmartcookies.com/

GSEM Cookie Resource Library*http://www.girlscoutseasternmass.org/forms.html?cat=8500

* Smart Cookie U & GSEM Resource Library will have recorded topic-specific webinars available 24/7

FINANCIAL PROCEDURES

Forms of Paymentto

Council for Cookies

Online Paymenthttps://emass.gsachonline.com/

Validated Deposit SlipTroop Check Money OrderBank Check

$20 fee for checks that are returned to Council

The options available to you are:

“Home” – this takes you back to the home page wherever you are in the system

“Log In” – gain access to your account and make payments

“Frequently Asked Questions (FAQ)” – common concerns from users

“Contact Us” – contact GSEM with any questions/concerns that pertain to the system

https://emass.gsachonline.com/

Online Payment System

FYI: SNAP and Online payment are NOT linked

Validated Deposit Slip

This Troop deposited cash, plus one troop check – this is an example of how to make a deposit into the Cookie account

The deposit slip will have the date of the deposit and the amount deposited electronically stamped on the slip

There is a webinar specific to financial procedures on the ABC Smart Cookie e-learning site

Troop Check & Money Order

MONEY ORDERPayable to: GSEM

The amount will be pre-printedbased on the amount of money you paid the establishment where you purchased the money order

TROOP CHECK See Volunteer Essentials for details on how to set up a

Troop account:

http://www.girlscoutseasternmass.org/forms/Volunteer-Essentials-GSEM.pdf

Important Things

BACK BUTTON IN BROWSER - Does not work the conventional way – use ICONS to navigate around SNAP

TIMER – On certain pages there is a 25 minute timer-watch the time- save to reset

ADD/DELETE GIRLS – Service Unit Cookies Managers have the ability – use it only if……

+/-

SNAP – ENHANCEMENTS

Use the Snapshot tabs to review specific information

more quickly

The calendar is very important! This is where

you will see due dates Council has set for things

like Booth Sales, Recognition Orders,

Planned and Initial Orders, or any other dates of note

Tasks/Reminders set

by Council

 Review is a

reminder of any unfinished

business, updated throughout sale

Council messages will be displayed here

SNAP – ENHANCEMENTS

Review Tab

NEW! You can export this report into Excel for your

records

SNAP – ENHANCEMENTS

Girl Payments@

$4/pkg. Net Sales

w/ proceeds removed

Balance Due

(as of now)

Payments Received by Council“Deposits” – Online, Deposit Slips, Money Orders &

Checks“Payments” – Public Cash Sales

Refer to “Troop Balance Summary”

Sales Tab

Select individual Troops in the “Troop” drop-down box and click “Apply Filters”

to update

SNAP – ENHANCEMENTS

Finance Tab

SNAP – ENHANCEMENTS

Inventory Tab

Note:

(-) Negative number means the order has been picked up and is in the Troop’s inventory(+) Positive number means the order has not been picked up yet

Select individual Troops in the “Troop” drop-down box and click “Apply Filters”

to update

Viewing Troops in SU

Double-click on a row to view that Troop’s

information

Viewing your troops will allow you to see their contact information (including alternate contact) as well as their proceed and recognition plans.

Creating Troop Users

Click “Add New User”; window (below) will

appear

Adding Girls

Click girl icon; window (below) will

appear

Managing Delivery Stations

Double-click the Delivery Station name to review the information

Review the information and contact Council with any changes

Initial OrderTroops can utilize

the Cshare column in SNAP to place the

girls orders for “Cookies for a

Cause” if a troop does not have a

specific local cause they are supporting.

•The girls will earn recognitions

• Troops will be financially responsible.

• Council will deliver cookies to organization.

Town Delivery

There is a webinar with Initial orders addressed–view the Initial & Planned Order Webinar on ABC Smart Cookie e-learning and GSEM’s site

Reorder

IMPORTANT!

INITIAL ORDER – DO NOT COMMIT

REORDER – OK TO COMMIT

IGNORE

IGNORE

There is a webinar with Reorders within it–view the Initial & Planned Order Webinar on ABC Smart Cookie e-learning and GSEM’s site

Planned Orders

Phone # First & Last Name of Person Picking Up Cookies

Cupboard Orders

There is a webinar with Planned Orders within it–view the Initial & Planned Order Webinar on ABC Smart Cookie e-learning and GSEM’s site

Transfer Order

Troop to Troop Transfers

Financial Procedure

SNAP always moves money with T2T transfers. The FROM Troop shows a lower balance and the TO Troop shows a higher balance AUTOMATICALLY when the packages are

transferred.

There are two situations to be aware of for this type of transfer:

1. If Troop A transfers UNPAID packages to Troop B, the transfer will work properly

2. If Troop A transfers PAID [to Council] packages to Troop B, Council will need to be notified so a financial adjustment can be made to balance out the financial side of the transaction

If no notification is given to Council, there is a possibility of two Troops paying for the same cookies!

Creating Recognition Order

Recognition Confirmed (GREEN)

• Level does not require choice

·Choice has been made previously

Choice Pending (RED)

·Requires choice to be made

Viewing Recognition Order

Status Legend

·U - Uncommitted

·T – Committed by Troop

·C – Committed by Council

·R – Needs Review

To edit/update order, double-click

the order

Finances

Troop Transactions let you see what payments have been submitted for the Troop; view the “Troop Balance Summary Report” to see other useful financial information, such as, outstanding balance due.

Also, you can see what girl payments have been received by each Troop; view the “Girl Balance Summary Report” for a complete breakdown.

All payments can be seen in the tables below, but you can use the filters in order to see specific financial transactions for a Troop. Your Service Unit will automatically populate, so all you would need to do is select the Troop # in the drop-down box under “Filter by Troop”.

Creating Messages/Emails

• Under “MyCouncil” icon

• Troops see messages when they first log into SNAP (seen on their Snapshot)

• Emails are sent directly to the accounts setup in their Troop Information

• Great way to send out reminders to troops

• Use other email account if looking for a response to emails

Important Reports

Troop Balance Summary – reviewed on next slide

Troop Initial Order – shows totals for your troops’ Initial Order/Town Delivery orders

Recognition Order Summary by Troop – shows what recognitions were earned, broken down by each troop

Total Troop Sales & Finances by Troop – View 3 – shows all of the proceeds/balances related to the troops in your Service Unit

Troop Order Summary – complete breakdown of all orders for the troops throughout the entire sale

Financial Transaction Summary – shows all of the financial transactions that have occurred throughout the entire sale

How to Read the Troop Balance Summary

Report1. Contact Information: If

this information is not correct, please fix it by going under the My Troop icon

2. Troop Statistic: Troop # / Level # Girls Registered within Troop Troops Per Girl Average (PGA)

3. Initial Order/Reorder(Cshare)

4. Cupboard Transactions (Planned Orders and any transfers to/off other troops (each is transaction is dated)

5. Cumulative Troop Proceeds and cumulative total due council (before any payments)

6. Payments that the troop has made to Council

7. Balance due Council (balance due from #5 – payment #6)

1.

2.

3.

4.

5.

6.

7.After 1/14/14 when the Initial order is placed this

balance will include the Initial order-do not pay initial order unit 3/4/14

Reports

Pre-Recorded Webinar Links

Initial & Planned Orders Webinar (18:32) - https://sas.elluminate.com/site/external/launch/nativeplayback.jnlp?sid=2010291&psid=2013-10-14.1313.M.373F44CAB16D231B15E578E4F92BA0.vcr

Booth Sales Webinar (15:35) - https://sas.elluminate.com/site/external/launch/nativeplayback.jnlp?sid=2010291&psid=2013-10-14.0926.M.373F44CAB16D231B15E578E4F92BA0.vcr

Recognitions Webinar (16:10) - https://sas.elluminate.com/site/external/launch/nativeplayback.jnlp?sid=2010291&psid=2013-10-14.1247.M.373F44CAB16D231B15E578E4F92BA0.vcr

Financial Procedures Webinar (14:03) - https://sas.elluminate.com/site/external/launch/nativeplayback.jnlp?sid=2010291&psid=2013-10-14.1002.M.373F44CAB16D231B15E578E4F92BA0.vcr

Questions