COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
4 17
Community development fund
Collective member dividends voted by members!
MISSIONSupport projects that foster the well-being of the community served byCaisse Desjardins du Lac-Memphrémagog.
ELIGIBILITYAny incorporated entity and caisse member. Corporations for profitare only eligible for the Desjardins microcredit fund (see below).
The organization’s project must serve the community associated withCaisse Desjardins du Lac- Memphrémagog and come under one ofthe following categories:
Desjardins School retention fundSupport for the implementation of projects that encourage students to stayin school. Projects involving 12- to 24-year-olds are to be presented to theTable jeunesse socioéconomique Memphrémagog. The form is available atwww.desjardins.com/caissedulacmemphremagog, under the “What setsus apart” tab and the “Youth” tab (after selecting the "English” option.)
To consult the community development policy, go to www.desjardins.com/caissedulacmemphremagog, under the“What sets us apart” tab and the “Community development” tab(after selecting the "English” option.)
Other areas of actionSocioeconomic developmentCommunity and health servicesEducationCulture
Sports and leisureHumanitarian effortsEnvironmentYouth
Desjardins microcredit fund A program to give credit access to entrepreneurs who do not sa t-isfy the requirements for conventional financing. This fund is ma n-aged by the Centre local de développement de Memphrémagog(819-843-8273).
Highlights
7,237,575
7,989
02004 2005 2006
2
4
6
8
10
2,15 2,152,415
9,0
2007
2,775
100 000 200 000 200 000 250 000
2,428
2008
1,20200 000
Surplus earnings Member dividends
In millions of $
Cummunity development fund
Years
Project
50.54%
33.21%
10.51%
5.06%
0.68%
Term savings
Others
Investment funds
Securities
Capital régional et coopératif
Savings and Investment
2007 Variance$453.00 6.58 %$42.20 19.43 %$26.50 -19.40 %$10.10 -6.63 %$13.20 5.38 %
$9.00 -73.11 %$2.78 -51.80 %$0.25 -20.00 %
27 678 0.59 %14 0.00 %2 0.00 %
110 0.00 %6 0.00 %
15 0.00 %
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
16 5
Desjardins School retention fund
HOMEWORK HELP
The Desjardins School Retention Fund helped elementary school stu-dents this year!
Managed by the Maison de la famille Memphrégog, this project aimsto help motivate students to do their homework, help parents be moreinvolved in their children’s education and promote positive relation-ships between parents, children, the school and community resources.
The project is aimed at children from all economic backgrounds. In2007-2008, 27 students from the Saint-Jean-Bosco, Saint-Patrice andDeux Soleils schools benefitted from the Homework Help program,thanks to 22 dedicated volunteers. Over 1,002 hours were devotedto this project.
Amount donated: $4,000
Highlights
600
28,92
32,97
37,742,2
46,5
719
791
869
934
977
2004 2005 2006 2007 2008
800
1000
1200
20
30
40
50
In millions of $
Business volume Equity
Years
14%
42%
23%
1%
1%
18%
Consumer
Residential mortgages
Commercial and industrialbuisinesses
Farm businesses
Puplic organizations
Other loans(incl. sold loans & VISA)
Loan portfolio allocation
Financial position (in millions of $) 2008 Assets 482.80 Equity 46.50 Interest income 21.36 Interest expenses 9.43 Operating expenses 13.91 Surplus earnings for the financial year (before tax) 2.42 Member dividends 1.20 Cummunity development fund 0.20
Other information Members 27 840 Elected officers 14 Young intern officers 2 Employees 110 Service centres (including automated) 6 Automated teller machines 15
Community development fund
A volunteer with two students studying hard
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
Services
• financial planning• portfolio diversification• retirement analysis• market securities brokerage • insurance • private management • business
Your caisse operates the Desjardins BusinessCentre - Estrie in cooperation with 19 other
caisses in the region. A team of more than 120 specialists is at yourservice, offering highly diverse and specialized expertise.
Toll free: 1-866-400-3328
Web site: www.desjardins.com/caissedulacmemphremagog
1. Head Office:230, rue Principale Ouest, Magog J1X 2A5 Telephone: 819-843-3328 / Fax: 819-843-2892
2. Magog-Est Service Centre75, rue St-David, Magog J1X 2Z4 Telephone: 819-843-3328 / Fax: 819-843-7335
3. Mansonville Service Centre342, rue Principale, Mansonville J0E 1X0 Telephone: 450-292-3337 / Fax: 450-292-3630
4. Eastman Service Centre12, rue Lapointe, Eastman J0E 1P0 Telephone: 819-843-3328 / Fax: 450-297-2452
Automated ServicesGaleries Orford 1700, rue Sherbrooke, Magog
Centre Jean-Coutu 261, rue Sherbrooke, Magog
20
The cooperative
• A cooperative that listens to its members• Participation of owner-members in community development• Decisions made locally by elected officers• Cooperative difference on a daily basis!
COOPERATECOOPERATETO SHAPETO SHAPEOUR DESTINY.OUR DESTINY.
at Caisse Desjardins du Lac-Memphrémagog
Members, officers and employees involved in the community.
Money working for people
difference
Bureau de Memphrémagog
And it belongs to you!
Contact information
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
6 15
Desjardins School retention fund
YOUTH COMMUNICATION ACTION PLAN
Uniting some thirty local organizations, the Table jeunesse socioé-conomique Memphrémagog youth group hopes to reach out to asmany 12-to-25-year-olds as possible to tell them about all the servicesand activities that are available to them.
This project is intended to encourage young people to become moreinvolved in their community and in the decisions and actions taken bythe members of Table jeunesse, to guide them in their educationaland professional paths, and promote a healthy lifestyle.
So far, a dynamic interactive Web site has been created andlaunched, with contests, career chat sessions, surveys on the Table je-unesse’s activities, study tips and tricks, links to partners and a hostof other interesting information.
Visit www.jeunessememphre.com
Amount authorized: $18,092Amount donated: $17,500
Cooperative and Financial Education
The fifth cooperative principle of education is well-established atCaisse Desjardins du Lac-Memphrémagog.
WE SERVE YOUNG PEOPLE THROUGH:• School caisses at 10 elementary schools • A student caisse at École secondaire de La Ruche and Pavillon du
Transit
We also raise students’ awareness by talking about sound financialmanagement and the role of member-owners in a financial servicescooperative in their Secondary 5 economics class.
TO ALL MEMBERS, WE OFFER:
• The chance to enter a contest for a trip to Lévis-Québec that in-cludes a visit to the Alphonse Desjardins Museum
• Free budget counselling service through Solutions Budget Plus
FOR NEW ENTREPRENEURS:• An opportunity to join a lending circle run by Pro-Gestion Estrie• Access to the Desjardins microcredit fund, which includes a trai -
ning and mentoring program
In 2008, four entrepreneurial groups took advantage of these pro-grams to launch or expand their businesses.
When the numbers count for you, you can count on us !
Community development fund
Student caisse members visit thehead office
Jocelyne Lessard B., winner of a trip toLévis and Québec City, with her sonMario Blanchet and a statue ofAlphonse Desjardins
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
10 11
Desjardins microcredit fund
HANDMADE WARES FROM SAVONNERIE DES DILIGENCES
A family-owned micro-business, Savonnerie des Diligences createshandmade olive oil soaps for the body, face and hair, body butters,deodorants, lip balms and a stain-remover soap made with organiccoconut oil. Since its creation in 2005, the business has set itself apart from thecompetition by focusing on the quality of its products and a concernfor the direct and indirect social and environmental impacts of its ac-tions, activities and corporate decisions. Savonnerie des Diligenceswelcomes visitors and sells its products in several stores. It also man-ufactures custom items for other companies and sells its own productsdirectly online.
A company worth visiting!1158 chemin des Diligences, Eastmanwww.savonneriediligences.ca
Marie-Eve Lejour and Sébastien Boismenu, co-owners of Savonnerie des Diligences
Amount remitted to fund manager in 2007 (Centre local de développement de Memphrémagog) : 53 000 $
Environment
LES AMIS DU MARAIS DE LA RIVIÈRE AUX CERISES (LAMRAC) WETLANDS ASSOCIATION
LAMRAC, an ecological group created to protect the Rivière auxCerises wetlands, offered an impressive array of activities for visitorsof all ages in 2008. The contribution made by the member-owners ofthe Caisse helped LAMRAC hire young monitors to run the “Paddlea Kayak!” and Marais Green Classroom activities. Children 7 to 13years old had a great experience while becoming more environ-mentally aware.
The 2008 Flambée des couleurs saw a new night-time event addedto its regular program: An ‘’Enchanted Wetlands” featured characterswho recreated scenes from the area’s history throughout the seasons.
Amount donated: $8,060
Community development fund Community development fund
“Paddle a Kayak!” activity
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
12 9
Community and health services
POTTON RESIDENCES
Potton Residences is a two-storey building with 18 units, constructedon a lot assigned by the Municipality of the Township of Potton. Theland offers a superb view of Mount Sutton and Jay Peak. Constructionbegan in the fall of 2008 and finished in December of the same year.Tenants started to arrive in January 2009; so far, 9 units are occu-pied.
The residence provides housing to low-income, autonomous seniors.The building contains a common room, a kitchen and dining room, alaundry room and storage space. Services include a daily meal atlunch as well as cleaning and cable. An elevator connects the twofloors and outdoor parking is available.
The rent for a unit for one person varies from $650 to $875 and from$950 and $1,175 for two, depending on income.
Amount donated: $30,000
Community development fund report
FUNDS FOR THE DESJARDINS SCHOOL RETENTION FUND
• Homework help $4 000• Youth Communication Action Plan $17 500• Villa Pierrot (Youth worker) $14 000
AMOUNT ALREADY COMMMITTED, PAID OUT IN 2008
• Alternative to suspension $24 770• Percussion workshops $1 682• Cirque des étoiles (secondary school) $9 000
OTHER AREAS OF ACTION
• Scholarships $9 720• Fondation de l'Hôpital de Memphrémagog $35 417• Youth Work Experience (including jobs with Cirque des étoiles) $18 657
• LAMRAC environmental group $8 060• Regional solidarity walk $6 000• Potton Residences $30 000• Souper du partage benefit dinner (additional funds) $2 500
AMOUNT ALREADY COMMITTED AND DEDUCTED FROM THE FUND• Villa Pierrot (building) $40 000
TOTAL DISBURSED 2008 $181 306
Thank you to our valued collaborators!
Desjardins School retention fund
Table jeunesse socioéconomique Memphrémagog
Desjardins microcredit fund
Desjardins Youth Work Experience
Community development fund
Residents in the dining room
27 Neil Armstrong Street, Mansonville
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
14 7
Desjardins School retention fund
VILLA PIERROT
Villa Pierrot is a non-profit organization dedicated to the social andprofessional integration of young, low-income single mothers betweenthe ages of 15 and 25.
Comprising 21 subsidized housing units, Villa Pierrot lodges theyoung women on the condition that they have a concrete action planfor the future. This method emphasizes the importance of educationand encourages the women to be both motivated by and committedto their studies. The atmosphere encourages social learning and re-sponsibility and helps them reach their full potential—all the necessaryingredients for academic achievement.
Amount donated: $14,000 to hire a worker (School Retention Fund)$40,000 for the building
Cooperation Week
ACTION-BASED TRAINING ON THE COOPERATIVE DIFFERENCE
In October 2008, a group of members, employees and officers wereinvited to a forum on cooperation. As a result, they were better ableto understand the cooperative difference and, as newly minted know-ledge leaders, consulted with their peers about what the caisse coulddo to strengthen its cooperative practices. The event demonstrated that, first and foremost, consistency and com-munication will guide our business practices in the future.
BLOOD DONOR CLINIC
The 2008 Desjardins blood donor clinic, held in Magog, was onceagain a success. With the help of young ambassadors, volunteersand two honorary presidents, more than 225 donors, including 26new donors, participated in this humanitarian effort to help save lives.
Thanks to all the donors and see you next year!
Nearly a hundred employees took part
More than a dozen officers and mem-bers have become knowledge leaders
Student ambassadors from École St-PatriceHonorary Presidents RichardBlouin and Céline Groulx
Natasha Beauregard, Director, with her daughter Maha, Pierre Beaupré,Projet Developer and Chair, Danielle Bolduc, President of Caisse Des-jardins du Lac-Memphrémagog and Hilda Galienne, Director of Villa Pierrot
Community development fund
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
Mission
Association Business
Volunteers Paid staff
electec officers hire
hireelect
general management
Members serve employees
2 19
Members, officers and employees are involved in the community
THE 2008 COMMUNITY DEVELOPMENT COMMITTEE
Front row: Giberte Bernard (Board of Supervision), André Bégin (member),Pierrette Hawley (Employee).
Second row: Florent Vachon (Administrator), Anne-Marie Nadeau (Associa-tional Life Officer), Gabriel Morin (Administrator), Danielle Bolduc (Presi-dent), Robert Carle (Administrator), Jean-François Benoît (YouthRe pre sentative).
GET INVOLVED IN YOUR COOPERATIVE
As a member, you can:
• offer your candidacy to sit on the Board of Directors or theBoard of Supervision;
• participate in the Community development committee;
• participate in consultations (youth and others);
• take part in decision-making at your general meeting.
For information, contact your Associational Life Officer:
Anne-Marie Nadeau819-843-4351, ext. [email protected]
Caisse Desjardins du Lac-Memphrémagog has deep roots in the localcommunity and is driven by a culture of respect toward and solida -rity with its members as well as with its officers and employees.
It contributes to the economic and social well-being of its 28,000members by offering them a full range of financial products and ser -vices adapted to their needs.
Cooperative values• Democracy • Solidarity • Equality • Equity • Responsibility
Cooperative principles1. Voluntary and open membership2. Democratic exercise of power by members3. Member economic participation4. Autonomy and independence5. Education, training and information6. Cooperation among cooperatives7. Community commitment
How it works
A cooperative is an association of people and a business for thepurpose of meeting the needs of its members.
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
8 13
Socioeconomic development
REGIONAL MARKET FOR SOLIDARITY
The Marché de solidarité régionale is a project founded by theMagog chapter of the AmiEs de la Terre environmental group. TheMarché Web site not only allows consumers to order locally-madeand/or organic products online (see www.atmagog.org [in French]),it also lets producers and vendors list the products they wish to sell.
The market is run by volunteers. The prices are in line with those theconsumer would find in a grocery store, but which would have tra-velled hundreds, if not thousands of kilometres to get there.
This grassroots business contributes to developing and stabilizing thelocal economy. Thanks to its administrative flexibility, this ventureserves the community while creating participatory jobs. Shop for your groceries at www.atmagog.org today!
Amount donated: $6,000
Moissons Dorées
Participation of caisse people in community organizations
• Fondation de l’Hôpital de Memphrémagog - Richard Blouin, Jeannot Gagnon
• Société de développement commercial - Richard Blouin
• Gestion Multi-Loisirs - François Désautels
• Croix Rouge, section Magog - François Désautels
• Carrefour jeunesse emploi-Coopérative jeunesse de services - Jean-Claude Dupont
• Table de concertation aux aînes de la MRC Memphrémagog - Carole Frappier
• Centre local de développement (CLD) – Comité de financement- Jeannot Gagnon
• CLD – Comité de soutien aux travailleurs autonomes– Comité de microcrédit
- Cynthia Almassy
• Table jeunesse socioéconomique Memphrémagog - Anne-Marie Nadeau
2008 Sponsorships and donations
• Socioeconomic development $20 274
• Mutual aid and solidarity $55 134
• Arts and culture $38 639
• Education $17 775
• Leisure and sports $36 353
• Health and well-being $33 390
TOTAL $201 565
Community development fund
Marc Chabot,president
Mélissa Gaudreau, grainand rolled oats producer
COO
PERA
TECO
OPE
RATE
TO S
HA
PETO
SH
APE
OU
R D
ESTI
NY.
OU
R D
ESTI
NY.
18 3
Organization chart
27,840 owner-members *
Board of Supervision (1)
Board of Directors (2)
GeneralManagement
Individuals Market(3 managers)
41Employees
14Employees
55Employees
Young Intern Officers (3)
Community Development Committee (4)
Associational Life Officer
Desjardins BusinessCentre-Estrie
(general management)
MemphrémagogOffice
(1 manager)
Assisted Transactionand Operations(3 managers)
ROLES AND RESPONSIBILITIES
(1) Monitor caisse operations on behalf of the membership to ensurethat they are performed according to the rules of ethics and pro-fessional conduct and in a cooperative manner; advise the BD asrequired.
(2) Ensure the integration of cooperative values in caisse practices;establish caisse orientations and policies, business plan and operating budget; oversee financial and risk management of thecaisse; ensure member satisfaction; represent the caisse in thecommunity and within Desjardins Group.
(3) Learn about the officers' role in a cooperative and develop a valu-able network of contacts by participating, without voting rights, inmeetings of the Board of Directors.
(4) Analyze applications for sponsorships and donations over$1,000, oversee the use of the Community development fund andmake recommendations to the Board of Directors.
* Right to vote at 18 years of age
Your elected officers
THE 2008 BOARD OF DIRECTORS
THE 2008 BOARD OF SUPERVISION
* Outgoing and re-eligible officers** Other position held by an officer within Desjardins Group as a member of the Council of Representatives for the Estrie region.
Danielle Bolduc*President,
Entrepreneur
Denis Côté Maple syrup
producer
Robert Carle*Retired
Louise Felton Vice-President,
Assistant Manager
André D. Forget*Ma nagement
consultant
Gaétan Giguère Secretary,
Clerk
Gabriel Morin** Retired
Michel Turcotte Engineering consultant
Florent Vachon* Retired
Martin PomerleauSecretary, Firefighter
Gilberte BernardPresident, Retired
Lucie Lessard Community organizer
Amélie GérinNotary
Poste vacant*
Chloé Lajoie Young Intern
Officer, Student
Jean-François BenoitYoung Intern
Officer, Student