Appreciative Inquirya positive revolution in change

David L. Cooperrider PhD.Case Western Reserve University

Department of Organizational Behavior

The Next iPoDInnovation Inspired Positive Organization Development

--To initiate application to our next MPOD please call Pat Petty 216-368-4642. To register for the Appreciative Inquiry Certificate Program (held at Case Western Reserve University or at Longboat Key Florida, call James 216-368-6413. For a draft paper on today’s webcast click on “David’s Commentary” on the AI Commons http://appreciativeinquiry.case.edu

Fields Informing iPodA Time for Re-thinking Human Organization and

Change

Appreciative Inquiry and the New Model of Positive Change

Next Generation Action Research

My Favorite “AI” Change Champions—Positivity, High Engagement, Successful Change Leadership

1. Largest Corporation in the World $400b—Managing Change Without Precedent

2. Fastest Growing Sand Mining Company—People Inspired Everyday—as Designers

3. One of the World’s “Most Successful Banks” During Financial Meltdown—Innovation From Every Level

Jenniffer Deckard, CFO

This Session

What is Appreciative Inquiry?

*positive psychology and business—Positive OD

*the question of change at the scale of the whole

*exciting story of combination of “AI” and sustainability

An Exciting Start:

The “S” Frontier and How Fast This is Moving in Business and Society

Top Rated Stars in Virtually Every Industry

Are Becoming Leaders in Sustainable Value Innovation

Firms of Endearment

GE, Whole Foods, Eaton, Toyota, and Green Mountain Coffee Roasters—generating investor returns at a rate of some 1,026 percent over a ten year period compared to 122 percent for the S&P 500?

6

""Bankruptcy of the Soul of Our Bankruptcy of the Soul of Our Institutions" Institutions"

MARKET SHIFT:

ENERGY * INNOVATION * JOBS GLOBAL-Shift

FIRMS OF ENDEARMENT:Solid Research Data

1,000s of HEADLINES—Just this Fall

The Idea of Appreciative Inquiry

Peter Drucker on Leadership:Our Last Conversation

“The task of leadership is to create an alignment of strengths…making a system’s weaknesses irrelevant”.

See Cooperrider Commentaryhttp://appreciativeinquiry.case.edu/

Where is the Field of Positive OD Heading?3 Circles of the Strengths Revolution

AppreciativeInquiry AR

The Strength of Strengths-Based Leadership is Obvious?

The Positive Psychology Research Revolution

But Does it Translate to Business?The 80/20 Data Set

Deficit Theory of Change

• Identify problem• Conduct root cause analysis• Brainstorm

and analyze possibilities• Action plans/Treatment

Most schools, companies, families and organizations function on an unwritten rule…

• “Let’s fix what’s wrong and let the strengths take care of themselves”

--Gallop Poll

• The 80% Focus on Weaknesses: AACF—Which Would You Spend Most Time On?

Metaphor: Organizations are problems-to-be-solved

• Appreciate “What’s Best?”

• Imagine “What’s Next?”

• Design “How Might We?”

• Create “What Will We?”

• Identify problem “What’s Wrong?”

• Conduct root cause analysis• Brainstorm solutions• Develop treatment - action plans

to “solve”

(problem-analytic error reduction) (innovation inspired by “life”)

Deficit Management Appreciative Inquiry

Problem Metaphor:Organizations are:

“problems to be solved”

Mystery Metaphor:Living systems; webs of life

“universes of infinite strengths”

Appreciative Inquiry is a Shift

“No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.” - --Albert Einstein

“The real act of discovery consists not in finding new lands but seeing with new eyes.”

--Marcel Proust

The AI 4-D Model for The AI 4-D Model for Strengths-based ChangeStrengths-based Change

DiscoveryDiscovery““What gives life?”What gives life?”

The best of what is.The best of what is.Appreciating

DiscoveryDiscovery““What gives life?”What gives life?”

The best of what is.The best of what is.Appreciating

DreamDream““What might be?”What might be?”Envisioning

Results/Impact

DreamDream““What might be?”What might be?”Envisioning

Results/Impact

DesignDesign““What should be – What should be –

the ideal?”the ideal?”Co-constructing

DesignDesign““What should be – What should be –

the ideal?”the ideal?”Co-constructing

DestinyDestiny““How to empower, How to empower,

learn, and improvise?”learn, and improvise?”Sustaining

DestinyDestiny““How to empower, How to empower,

learn, and improvise?”learn, and improvise?”Sustaining

AffirmativeAffirmative

TopicTopic

Success Factors

The AI Summit

“Whole System” in the Room The Task is Clear

Stakeholders Match the Task The “Concentration-Effect” of Strengths

Top Down & Bottom Up & Whole From Dialogue to Design-Inspired Innovation

2 ½ -3 Day Event: 300 to 2,000 Participants Face-to-Face & World-Wide Web

Uncommon Action Results

Nutrimental Health Foods The Results One Year Later

• Rodrigo Loures, CEO• 300 % Increase in Revenues and Profit

• 75 % Decrease in Absenteeism• Appointment to President Lula’s Economic and Social

Council• World Business Academy Award

• Rise to Best 100 Companies in the Nation

Why Does the Experience of the “Whole System”

Bring Out the Best?

Why so easy?Spark innovation and collaboration?

Make change less traumatic?Create high engagement?

Build leaders at every level?

""Bankruptcy of the Soul of Our Bankruptcy of the Soul of Our Institutions" Institutions"

SUSTAINABLE CLEVELAND 2019: Building an Economic Engine to Empower a Green City on a Blue

Lake

“As sustainability for cities and the planet becomes ever more important, the question isn't whether cities will do this; the question is: Which

ones are doing it first? And who will do it best?”

--Matt Laudenbauch, Head of IBM North America—Cleveland 2009

On June 22, 1969 the eyes of the world turned to Cleveland.

50 years later in 2019—when the world looks to Cleveland for a sensational retrospective on the fire—like a phoenix reborn from the fire, Cleveland will

surprise, amaze, and inspire the world with its transformation to a bright green city on a blue lake.

Sustainable Cleveland 2019

Creating an Economic Engine to Empower a Green City on a Blue Lake

…Our Task Is Born

AI Summit With Whole City

Sustainable Cleveland 2019: Creating A Green City on a Blue Lake

SPECIAL STAKEHOLDER MIX

Steering Committee

Business (Large)

Business (Small/Medium)

Union/Labor/Service

Media/Communications

Academia/Education/Researchers

Engineer, IT, Scientist, etc

Non-Profit/Philanthropic/Associations

Arts/Culture

Student/Youth Leaders

Government/Elected Official

National and International “External” Stakeholders

STAKEHOLDERS FROM ALL Sectors:

SUSTAINABLE CLEVELAND 2019: Building an Economic Engine to Empower a Green

City on a Blue Lake

DISCOVERYStrengths

Innovations & InsightsPositive Core Assets

DISCOVERYStrengths

Innovations & InsightsPositive Core Assets

DREAMOpportunities

Images of the Valued Future Cleveland 2019

DREAMOpportunities

Images of the Valued Future Cleveland 2019

DESIGNAspirations

Brainstormer PossibilitiesRapid Prototyping

DESIGNAspirations

Brainstormer PossibilitiesRapid Prototyping

DEPLOYResults

Initiatives and Action PlansPost-Summit Momentum

DEPLOYResults

Initiatives and Action PlansPost-Summit Momentum

SUSTAINABLE CLEVELAND 2019:

BUILDING AND ECONOMIC ENGINE FOR A GREEN CITY

ON A BLUE LAKE

4-D Cycle & Summit Task

SUSTAINABLE CLEVELAND 2019: Building an Economic Engine to Empower a Green

City on a Blue Lake

Sustainability=Innovation

Advanced Energy GenerationAdvance Energy Research and CommercializationAdvanced Manufacturing and MaterialsCommunications and BrandingEngaging 1.6 MillionGreen BuildingHealthLocal FoodsMetrics of SuccessPost-Summit MomentumPublic ContractSocial Capital Social Entrepreneurship in the Urban CoreStrategic Partnerships and LearningSustainable Business Innovation and IncubationTransportationVacant Land Use and Green SpaceWaste to ProfitWaterWorld-Class Sustainable Education

OPPORTUNITY AREAS THAT CAME OUT IN THE DREAM PHASE

A Prototype for Urban Agriculture

Will Create 10,000 Jobs

Virtuous Cycle Example:

Establishing First Major Freshwater Wind Energy Presence•Attracts leading research and minds•First mover advantages: $, certification centers

Creates New Industries •Suddenly GM’s Volt Cast in New Light•Job Opportunities; New Markets & Products•Shai Agassi's bold plan for electric cars-bring down cost, cleans the air we breath

Cleveland’s Pride •Bright Green Economy and National Eye• $ 150 Million Dollar Agreement With GE

How One Good Thing Can Lead to the Next

Summit Headlines: 700 Leaders, 3 Days

"Sustainability summit offers view of a green, prosperous

Cleveland"

"Summit sparks commitment to spread sustainability

gospel" 

  "Mayor Jackson pulls off an amazing feat with an

exhilarating, idea-sparking summit,"

by Charles Michener

"A green economic engine can drive Cleveland's future," 

by David Cooperrider

.2.299

.61

Perceived Perceived

SustainabilitySustainabilityCommitment of the Commitment of the

InstitutionInstitution

High-Quality High-Quality ConnectionsConnections

EngagementEngagement

Creative Creative InvolvementInvolvement

.58.58

.37.37

.49.49

Glavas (2009) Case Western Reserve U.Glavas (2009) Case Western Reserve U.Ante.S.Glavas.1@nd.edu

““Hot off the Press” Hot off the Press” Research on Positive InstitutionsResearch on Positive Institutions

30 of AI’s Top Strength-based Applications

STRATEGIC Opportunities

ORGANIZATIONAL CHANGE

TEAM AND LEADERSHIP

DEVELOPMENT

• Strategic Planning and Visioning• Sustainable Enterprise• Customer Service• Product Development• Marketing and Branding• Mergers, Alliances and Customer Partnering• Process Improvement

• Whole Systems Change• Culture Change• Organizational Design• Innovation and Creativity• Diversity Programs• Cross Cultural Communications• Performance Management

• Developing High Performance Teams• Collaborative Networks• Conflict Resolution• Rapid Design Events• Partnerships and Alliances• Leadership Development• Executive Coaching• Life/Career Coaching• Management Education

The Power of Appreciation Three Facts About All Human Beings

Exceptionality Essentiality

Equality/Voice and Vision

•What’s most exciting or important or provocative?

•What new possibilities or applications might you now imagine in your work?

• What interesting academic questions emerge for you—possible questions for research? For the practice and understanding of positive change?

REFLECTIONS AND CONVERSATION

Fields Informing iiPOD

Appreciative Inquiry and the New Model of Positive Change

Next Generation Action Research

Knowledge Resources Appreciative Inquiry Cases and Tools

• AI Commons http://ai.cwru.edu• Click on “David Cooperrider Commentary” for draft paper related to this talk

The MPOD Masters Program--#1 Rankedhttp://weatherhead.case.edu/academics/masters/positive-organization-development/

+AI Certificate Program in Positive Business and Society Changehttp://weatherhead.case.edu/seminars/certificate_appreciative.cfm

• David.cooperrider@case.edu

• For many news reports on the Sustainable Cleveland 2019 AI Summit see:• http://appreciativeinquiry.case.edu/intro/comment.cfm

Activation of Inquiry into “What Gives Life?”“Appreciable World”

Advancing

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InitiatingLo w

Positive Profusion—Three Observable Phases1. Elevate-and-Extend2. Broaden-And-Build3. Establish-and-Eclipse

Positive Profusion—Three Observable Phases1. Elevate-and-Extend2. Broaden-And-Build3. Establish-and-Eclipse

Elevation and

Extension of Inquiry

Pro-Fusion of Strengths“Broaden and

Build”

Activation of

EnergyEstablish and

Eclipse

See Cooperrider and Godwin, 2010http://appreciativeinquiry.case.edu