Copy of Door Step Banking

8/13/2019 Copy of Door Step Banking

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NAME:- CHETAN KOTIAN (ROLL NO:-21)PROJECT ON:-DOOR STEP BANKING

INTRODUCTION

The regulator has given banks the go-ahead to offer doorstep services tocustomers. Banks can now deliver cash and drafts to customers homes andoffices as well as collect cash, cheques and other instruments. The decision willmake life easier for retail customers and corporates.

Some of the banks were earlier offering these services. However, the stoppedafter the central bank began reviewing the services.

!eserve Bank of "ndia permitted banks to carr out doorstep banking not onlto individuals and corporates, but also government departments, public sectorunits and others. The can deliver the mone against cheques received at thecounter or through other channels like phone banking and internet banking.

!B", in #ebruar, had allowed banks to pick up cash, instruments and deliverdemand drafts to individual customers. $t that point it had not allowed cashdeliver to individuals. #or corporates and other customers, !B" had thenallowed pick up of cash and instruments, deliver of cash against cheques

received at the counter and also deliver of demand drafts.#or ears banks have been offering doorstep cash deliver for corporatecustomers, especiall to factories in far-off locations. "n recent ears, foreignand private sector banks began offering these services to high-end retail

customers. Besides differentiating themselves, some banks found it a wa todiscourage customers fromcrowding branches.

%Banks had started doing pick-up and deliver of cash for retail customers likeshopkeepers as man of them used to crowd the branches towards the end ofthe da. B offering cash pick up, banks could pick the cash at their ownconvenience and also prevent customer queues at the counters. $lso, man ofthe high networth customers and some of elderl customers preferred deliverof cash and demand drafts at their residence or office,& said a senior privatesector banker.


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Though the regulator had concerns that cash pick-up could cause monelaundering, it had to possibl given in to strong demand from customers.

!B" had in its #ebruar circular

also given detailed guidelines on the deliver process. "t had said that cashcollected should be acknolwledged b issuing a receipt on behalf of the bank,and the mone should be credited into the customers account the same da orthe ne't working da.

Bank customers can now look forward to home deliver ofbanking services, with the central bank allowing banks to emplo agents toe'tend doorstep banking services.

Banks can pick up cash and cheques for individuals and corporate customers.

The can also deliver cash against cheques received across the counter tocorporates and government departments. (here banks do emplo agents, thehave to certif in writing that the are taking responsibilit for their agentsactions.

"n its guidelines issued on (ednesda, !B" said that where banks engageagents for deliver of services, the should have a polic approved b theirboards, which las down broad principles for selection of agents and pament ofcommission. Banks will also have to compl with !B" directives on outsourcing

services.

Bankers sa that doorstep banking can complement internet banking and furtherreduce pressure on branches. )ublic sector banks ma, however, not be able toe'ploit this facilit as much private and foreign banks due to union opposition tooutsourcing of services.

This move b !B" will give a big boost to rural banking plans of banks such as"*"*" Bank which was looking at doorstep banking as one of the models to tapthe rural market. #oreign banks, which cannot freel e'pand branch network,

can also use this route to e'pand their business.

The guidelines also prescribe service levels in terms of the time for deliver.$ccording to !B", cash collected from a customer should be acknowledged bissuing a receipt on behalf of the bank and credited to the customers accounton the same or ne't working da depending on the time of collection.

$s part of risk-management prescriptions, !B" said that the cash deliver


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services could be offered against receipt of cheque onl at the branch and notagainst telephonic request. #or individuals, even this facilit will not be available.

$lso, banks can provide door deliver of demand drafts onl if the havereceived a requisition in advance and the amount has been debited to thecustomers account.

"f a bank decides to charge e'tra for doorstep services, charges have to be firstcleared b the board of the bank. !B" has also barred banks from e'tending thisservice to an address other than what is mentioned in the agreement betweenbanks and customers.


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RBI paves way for doorstep banking

$fter a gap of + ears, the !eserve Bank of "ndia has once again alloweddomestic banks to offer doorstep banking, to their customers but with its priorapproval.

$ circular issued on $pril stated that, /$ scheme for providing services at thepremises of a customer within the framework of Section + of the Banking!egulation $ct 010 ma be formulated b banks with the prior approval of theirboard and submitted to the !eserve Bank for approval/.

The practice was banned in 2a +1,03 whereb banks were advised not toe'tend an banking facilities at premises of their customers without priorapproval of the !B".

The decision, the circular stated, has been taken in view of several requestsreceived from government departments such as railwas and representationfrom banks.

Till the time a separate scheme is worked out, agenc banks in the business of

conducting government business ma continue to lift cash and collect creditinstruments from premises of central and state government departments.

4overnment business, includes disbursing pension, distribution and collectionunder savings bonds among other things.

5'plaining the significance of the development, a banker said the facilit followsthe !B"6s resolve to pa special attention to the needs of a tpical "ndiandepositor who seeks safe avenues for his savings.

"n its annual credit polic announced last, the governor stated, /banks are urgedto refocus on deposit mobilisation and empower depositors b providing wideraccess and better qualit of banking services.

Therefore, the !B" will persist with its efforts to ensure qualit of bankingservices in particular to small individual depositors.
http://www.rediff.com/money/2005/may/02rbi1.htmhttp://www.rediff.com/money/2005/may/02rbi1.htmhttp://www.rediff.com/money/2005/may/02rbi1.htmhttp://www.rediff.com/money/2005/may/02rbi1.htm


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RBI issues norms for doorstep banking

Banking services will now be available at the doorstep. "ndividual customers canhave cash and other bank instruments picked up from their home or office whileonl demand drafts will be delivered. *orporate customers can additionall havecash delivered against cheque received at the bank6s counter.

The !eserve Bank of "ndia on (ednesda issued guidelines for banks on/7oorstep Banking/ allowing banks to either deplo their emploees or hireagents to e'tend these services.

The new guidelines allow banks to e'tend cash deliver services to corporateclients, public sector units and departments of *entral and state governmentsagainst the receipt of cheque at the branch, and not based on telephonicrequests. "ndividual customers cannot, however, avail of this facilit.

Similarl, the deliver of demand drafts for both individual and corporatecustomers will be done b debiting the account on the basis of requisition inwriting or cheque received and not against cash collected at the doorstep.

The !B" has, however, cautioned banks about risks arising out of these servicesand asked them to prescribe cash limits. /Banks are advised to take intoaccount the various risks that ma arise on account of offering doorstep bankingservices to customers directl or through agents and take effective steps tomanage the same. Banks ma specificall consider prescribing cash limits fortheir agents and customers in this regard,/ sas the circular.

$ccording to the guidelines, banks have been asked to acknowledge cashcollection b issuing receipts and ensuring that it is credited to the customer6saccount on the same da or the ne't working da.

The charges for these services would have to be prominentl indicated onbrochures.

These services will be provided onl to those customers who have adequatelfulfilled the bank6s /8now 9our *ustomer/ norms.


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Banks will now have to prepare their own schemes based on the guidelines withthe approval of their board. The central bank has also asked banks to appoint a4rievance !edressal 2achiner for redressing complaints about servicesrendered b its :agents.6 The name and the telephone number of the designatedofficer should be made available to the customers on the bank6s website.

Banks have been asked to educate their :agents6 about the incidence ofcirculation of forged notes, particularl of high denominations. /Banks areadvised to take suitable steps to educate their /$gents/ to enable them to detectforged and mutilated notes so as to avoid frauds and disputes with thecustomers,/ said the circular.


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RBI Guidelines for Doorstep Banking !"st#ebruary !$$%

Banks can offer through own emploees and $gents the banking serviceslike pick up of cash, instruments and deliver of cash and demand drafts to*orporate *ustomers; 4overnment 7epartments; )Si?)ick up of cash


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>ii? )ick up of instruments>iii? 7eliver of demand drafts

+. 2odalities of 7eliver

>a?Through own emploees>b? Through $gents

(here banks engage the services of $gents for deliver of services, itshould be ensured that the polic approved b the Board las down thebroad principles for selection of $gents and pament of fee;commissionetc. Banks ma refer to the guidelines on 2anaging !isks and *ode of

*onduct in Autsourcing of #inancial Services b banks issued on@ovember , + and ensure that the principles enumerated therein arecomplied with while offering 7oorstep Banking services.

. 7eliver process

>i? *ash collected from the customer should be acknowledged b issuing areceipt on behalf of the bankC

>ii?*ash collected from the customer should be credited to the customersaccount on the same da or ne't working da, depending on the time ofcollectionC

>iii? The customer should be informed of the date of credit b issuing asuitable advice.

>iv? 7eliver of demand draft should be done b debit to the account on thebasis of requisition in writing; cheque received and not against cash orinstruments collected at the doorstepC

>v? *ash deliver services ma be offered to the corporateclients;)S


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"t ma be ensured that the agreement entered into with the customer doesnot entail an legal or financial liabilit on the bank for failure to offerdoorstep services under circumstances beond its control. The servicesshould be seen as a mere e'tension of banking services offered at thebranch and the liabilit of the bank should be the same as if the

transactions were conducted at the branch. The agreement should notprovide an right to the customer to claim the services at his doorstep.

D. Transparenc

*harges, if an, to be levied on the customer for doorstep services shouldbe incorporated in the polic approved b the Board and should form partof the agreement entered into with the customer. The charges should beprominentl indicated on brochures offering doorstep services.

. Ather conditions

>i? 7oorstep services should be offered to onl those customers in whosecase proper 89* procedures, as laid down in !B" guidelines dated@ovember +0, +1 and subsequent circulars on the subEect have beenfollowedC

>ii? The services should be offered at either the residence or office of thecustomer, the address of which should be clearl and e'plicitl mentioned

in the agreement.

>iii? The agreement; contract with the customer shall clearl specif that thebank will be responsible for the acts of omission and commission of itsFagent.

>iv? The /Scheme/ should not be restricted to an particular client;customeror class of customers.

>v? Banks ma keep in view the restrictions imposed b Section >? >b?

>ii? >b? of the Banking !egulation $ct, 010, while making paments for theservices outsourced.

G. !edressal of 4rievance

a? Banks should constitute an appropriate 4rievance !edressal 2achinerinternall for redressing complaints about services rendered b its Fagents.The name and telephone number of the designated 4rievance !edressal


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officer of the Fbank should be made available to the customers including onthe banks website. The designated officer should ensure that genuinegrievances of customers are redressed promptl.

b? "f a customer feels that his complaint has not been satisfactoril

addressed, he will have the option to approach the Affice of the concernedBanking Ambudsman for redressal of his grievance;s.

&e'tion !( of Banking Regulation )'t* "+,+ -

Doorstep Banking

.in terms of which banks were advised to formulate a scheme with theapproval of their Boards, for providing services at the premises of a customerand submit it to !eserve Bank for approval.

+. "n order to ensure transparenc in respect of the rights and obligations ofcustomers, uniformit in approach and to clearl delineate the risks involved, ithas been decided to la down general principles and broad parameters to befollowed b banks while offering /doorstep/ services to their customers,

$ccordingl, banks ma prepare a scheme for offering /doorstep/ bankingservices to their customers, with the approval of their Boards, in accordancewith the guidelines enclosedto this letter.

. $ttention of banks is also drawn to the incidence of circulation of forgednotes, particularl, high denomination notes, in the market. Banks are advised totake suitable steps to educate their /$gents/ to enable them to detect forgedand mutilated notes so as to avoid frauds and disputes with the customers.

1. Banks are further advised to take into account the various risks that ma ariseon account of offering doorstep banking services to customers directl orthrough agents and take effective steps to manage the same. Banks maspecificall consider prescribing cash limits for their agents and customers inthis regard.

D. The operation of the scheme ma also be reviewed b the Boards of bankson a half-earl basis, during the first ear of its operation and subsequentl onan annual basis.
http://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=3285#1%231http://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=3285#1%231


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INTRODUCTION OF ICICI

Overview of ICICI bank

ICICI Bank is Indias s!"#nd-$a%&!s' ank i'* '#'a$ ass!'s #+ Rs, .//0, i$$i#n (3S4

56 i$$i#n) a' Ma%"* 1. 2775 and 8%#+i' a+'!% 'a9 #+ Rs, 1,17 i$$i#n +#% +is"a$ 2775,

ICICI Bank is '*! #s' ;a$


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History

ICICI Bank as #%i&ina$$? 8%##'!d in 166/ ? ICICI Lii'!d. an Indian +inan"ia$

ins'i'


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%!$a'i#ns*i8s

ICICI Bank #++!%s id! ;a%i!'? #+ D!8#si' P%#d


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ICICI Doorstep Banking

(h go to the bank when our bank can comes to ou Thats right, no moreneed for constant trips to the bank. 4et the advantage of "*"*" Bank6s 7oorstepBanking, a convenient banking option for pick-ups and deliver from our placeof business. @ow ou don6t have to risk carring cash to or from the bank.

7oorstep banking from "*"*" Bank is especiall designed for

entities such as ours having large number of dail banking transactions,7oorstep Banking means ou save considerable time and effort. The result2ore time to carr out other essential activities that help improve and grow ourbusiness

2ake the most of "*"*" Banks 7oorstep Banking, a convenientbanking option for pick-up from and deliver to our place of business. 9ou donthave to risk carring cash to or from the bank. 7eposit ; withdraw cash, deliver ;collect trade documents and deposit cheques at the safet of our office, with"*"*" Banks 7oorstep Banking Service for *urrent $ccount customers.

.ey feature in'lude

It/s 'onvenient- Transact from our premise.

It/s 0asslefree- 5'perienced agencies deploed.

It/s safe - *ash-in-transit insurance with multiple verification

)rocedures.


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.ey Benefits Of Doorstep Banking1

"ts convenient. 9ou get service at our doorstep. So no traveling to the branch."ts secure. *ash-in-transit insurance, multiple verification and reconciliationprocedures make the facilit fool-proof . "ts fle'ible. 9ou can choose betweendail services or service on call. "ts hassle-free . 5'perienced agencies help ouwith our transactions

#eatures 1

Opening an a''ount1

9ou can open an account with us in the comfort of our home or office. Simplgive us a call or 'onta't bank onlineand e'ecutives will be there to help toopen an account for ou.

2ay orders and demand drafts:

The can request for free deliver of pa orders and demand drafts at home or

office >within cit limits of the bank branch in "ndia ?. To add to this, local paorders and drafts drawn on own branches are now issued free of cost on variousaccounts and charged nominall on some.

C0e3ue pi'k ups:

"ndicate the address >within cit limits of the bank branch in "ndia? from whereou need to have a cheque picked up and our e'ecutives will be there for ou.
http://www.abnamro.co.in/nri/cust_care/contact.htmlhttp://www.abnamro.co.in/nri/cust_care/contact.html


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T4R5& )ND CONDITION& #OR DOOR&T42 B)N.ING

&4R6IC4&

These Terms and *onditions appl to and regulate the provision of doorstepbanking servicesoffered b "*"*" Bank Iimited >/"*"*" Bank/? for Fpick-up and deliver of cash,cheques,demand drafts and business banking documents >hereinafter referred to as/Services/? b

accepting the requests or "nstructions sent through facsimile transmission ortelephone.

. "n these terms and conditions, the following words and phrases have themeaningstated hereunder unless indicated otherwise=/$ccount/ refers to the current account of the accountholder with "*"*" Bank in"ndia,which is designated as eligible account b "*"*" Bank for the purposes ofavailing theaforesaid Services./*lient/ refers to a person referred to the service request form having an

$ccount with"*"*" Bank and requesting for availing the Services, which request has beenacceptedb "*"*" Bank./"*"*" Bank/ refers to "*"*" Bank Iimited, a compan incorporated under the*ompanies $ct, 0D and licensed as a bank under the Banking !egulation $ct,010

and having its registered office at Iandmark, !ace *ourse *ircle, Jadodara 0Gand corporate office at "*"*" Bank Towers, Bandra 8urla *omple', 2umbai 1D./"nstruction/ refers to the requests and;or instructions for pick-up and;or deliverofcash, cheques, demand drafts and documents relating to banking business asma be


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sent b the *lient to "*"*" Bank b means of a telephone and;or facsimiletransmission.

+. The *lient acknowledge and agree that the requests and "nstruction for=

i. 7eliver of cash, demand drafts to the *lient ma be undertaken b "*"*"Bankonl if the request;"nstruction is made b a facsimile transmission as per theprocedure mentioned in the Fservice request form sent b "*"*" Bank to the*lient.ii. )ickup services for cash, cheques, demand drafts and banking businessdocuments ma be undertaken b "*"*" Bank if the request;"nstruction is madebtelephone or facsimile transmission as per the procedure mentioned in theservice request form sent b "*"*" Bank to the *lient.

The *lient must ensure that ever "nstruction to be sent through facsimiletransmission is sent on "*"*" Banks printed form >if an? applicable to theparticulartransaction and account at the time. "f an "nstruction through facsimiletransmission issent b the *lient otherwise than on "*"*" Bank6s printed form and is acceptedb "*"*"Bank, such "nstruction shall be subEect to the terms and conditions on "*"*"Banks

printed form.

. The *lient agrees and undertakes to dul compl with its obligations in termsof theprocesses as detailed in service request form sent b "*"*" Bank, and to dulremit thepaments for the Services rendered b "*"*" Bank as detailed in service requestform.

1. The *lient agrees and understands that "*"*" Bank shall act upon the

"nstructions sentb facsimile onl if in the opinion of concerned officer of "*"*" Bank such"nstructionsare clear and unambiguous. The decision of the officer of "*"*" Bank whetheran such "nstructions are clear and ambiguous or not and all actions of "*"*"Bank thereofshall be conclusive and binding on the *lient. This clause shall not preclude"*"*"


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Bank from e'ercising its absolute discretion to act or not to act on an or all"nstructions.

D. The *lient agrees and acknowledges that transmission of information throughfacsimile or telephone is not a secure means of sending information and ma be

subEect to tampering and unauthorised access, fraudulentl or mistakenlwritten,altered or sent, and not be received in whole or in part b the intended recipient,which ma be including but not limited to=i. the "nstructions ma be fraudulentl written or altered.ii. the "nstructions ma reach "*"*" Bank in Eumbled state or in a manner orshapethat it ma be misunderstood.iii. the "nstructions ma not be received b "*"*" Bank or the facsimile machinema

be unattended to at the time of receipt of "nstructions and;or ma be received b"*"*" Bank onl partiall.iv. there ma be a mistake in understanding the message.

. The *lient shall continue to be bound b all or an action of "*"*" Bank incomplingwith the "nstructions given to "*"*" Bank b facsimile even if such "nstructionhas beencountermanded b a subsequent "nstruction or an written order or direction of

the*lient, if "*"*" Bank has alread commenced acting upon the first of such"nstructions>without preEudice to it having received and acted upon a subsequent "nstructionorwritten order or direction? or even in the event the facilit as specified ofreceiving"nstructions has been discontinued or suspended.

G. "*"*" Bank shall not be liable for an inaccurac, error or dela in, or omission

of, >?an data, information or message in the #acsimile "nstruction, or >+? thetransmissionor deliver of an #acsimile "nstructionC or >? an loss or damage arising fromoroccasioned b >i? an such inaccurac, error, dela or omission, >ii? non-performance,or >iii? interruption in an such data, information or message, due either to an


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act oromission b "*"*" Bank due to failure of operational sstems or an requirementoflaw or an internal polic of "*"*" Bank or due to %force maEeure& >e.g., flood,e'traordinar weather condition, earthquake or other act of 4od, fire, war,

insurrection, riot, labour dispute, accident, action of government,communications,power failure, equipment or software malfunction? or an other cause beondthereasonable control of "*"*" Bank, and in case of tampering and unauthorisedaccess toproviding of "nstruction, "nstructions that are fraudulentl or mistakenl written,altered or sent, and that the "nstruction ma not be received in whole or in partb theintended recipient.

3. The *lient agrees that "*"*" Bank shall not be liable if=i. the *lient has breached an of the Terms and *onditions, contained herein orii. the *lient has contributed to or the loss is a result of failure on part of the*lient toadvise "*"*" Bank within a reasonable time about unauthorised access of orerroneous transactions in the $ccount b use of the ServicesCThe *lient agrees that "*"*" Bank ma at such times as "*"*" Bank ma deemfit,

request the *lient to approach "*"*" Bank branch with the acknowledgementprovidedb the agent to the *lient at the time of the e'ecution of the "nstruction.

0. "*"*" Bank ma, at its sole and absolute discretion, act on an request or"nstructionmade b the *lient to "*"*" Bank, or which "*"*" Bank reasonabl believes tohavebeen made b the *lient.

. The *lient agrees and acknowledges to waive off its Fright to claim for theServices tobe provided at its doorstep and that "*"*" Bank is under no obligationwhatsoever toaccept an "nstruction through facsimile transmission or telephonicall. #urther,without limiting the generalit of the foregoing, "*"*" Bank shall not be deemedtohave accepted an "nstruction unless and until "*"*" Bank receives the


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complete"nstruction on a business da and during the normal business hours of "*"*"Bank.

. The *lient is responsible for the accurac and authenticit of the "nstructionsprovidedto "*"*" Bank and the same shall, subEect to these Terms and *onditions, beconsidered to be sufficient to provide the Services. "*"*" Bank shall not berequired toindependentl verif the veracit, authenticit or validit of the "nstructions. "*"*"Bankshall have no liabilit if it does not or is unable to stop or prevent the carring outofor the e'ecution;implementation of an "nstruction that is subsequentl

countermanded b the *lient. (here "*"*" Bank considers the "nstructions to beinconsistent or contradictor it ma seek clarification from the *lient beforeacting onan "nstruction of the *lient or act upon an such "nstruction as it deems fit."*"*"Bank has no liabilit or obligation to keep a record of the "nstructions to provideinformation to the *lient or for verifing *lient6s "nstructions. "*"*" Bank marefuse tocompl with the "nstructions without assigning an reason or notice and shall not

beunder an dut to assess the prudence or otherwise of an "nstruction and havetheright to suspend the operations through the Services or carring out of"nstructions ifit has reason to believe that the *lient6s "nstructions will lead or e'pose to directorindirect loss to "*"*" Bank, or "*"*" Bank ma require an indemnit and;or othersecurit;comfort from the *lient before continuing to restore;perform theServices

and;or "nstructions.

+. "*"*" Bank shall be responsible for the acts of omission and or commissionof the

$gent appointed b "*"*" Bank for the purposes of providing Services to the*lient.

. The *lient acknowledges and agrees that the "nstructions for the Services


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shall beprocessed b "*"*" Bank onl if the same are received b "*"*" Bank in theprescribedtime and manner.

1. The *lient agrees and acknowledges that the Services shall be provided b"*"*" Bankat the communication address of the *lient available with "*"*" Bank at the timeof the*lient appling for availing the Services. "n case of an request provided b the*lientfor getting the communication address changed in the records of "*"*" Bank in amanner as ma be prescribed b "*"*" Bank, such changed communicationaddress

shall be used b "*"*" Bank for providing the Services to the *lient.

D. The *lient agrees, confirms and undertakes to pa to "*"*" Bank suchcharges;fees;e'penses as ma be notified to the *lient b "*"*" Bank at its solediscretion from time to time for organiKing the Services. The *lient furtheragrees andconfirms that the acknowledgement and confirmation receipt to be furnished bthe*lient on the sheet provided b the agenc would be a final and binding

acknowledgement and confirmation of receipt of documents b the *lient.

. (ithout preEudice to anthing contained in clause +, above the *lientagreesacknowledges and undertake that the Services proposed to be offered b "*"*"Bankshould be construed as mere e'tension of the banking services offered at an ofitsbranches and the liabilit of "*"*" Bank is limited to the e'tent as if thetransaction

is;was conducted at the "*"*" Bank branch.

G. The *lient confirms that "*"*" Bank is authorised to debit the *lients6account withamounts in pursuance to an "nstructions under the facilit notwithstanding anotherrequirement contained in an law and practice including but not limited to@egotiable


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"nstrument $ct, 33.

3. "n case the *lient is sending an important business banking documents to"*"*" Bankit will be the responsibilit of the *lient to write an email to "*"*" Bank at the

emailaddress mentioned here doorstep.mumbaiLicicibank.com>or similar cit namein therespective cases? mentioning the details of business banking documents sentand the7B !eference number assigned to the *lient b the pick up agenc. This wouldcaution the branch to e'pect the document, and in case the document does notreachbranch, the branch would follow up with the pick up agenc and check on thesame.

"n case the client does not write the email to "*"*" Bank, "*"*" Bank shall not beresponsible for loss of such business banking documents.

0.


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"*"*" Bank from the *ustomer under this arrangement.

+. The *lient hereb indemnifies and agrees to keep "*"*" Bank indemnifiedagainst alland an costs, losses, damages, e'penses >including all legal e'penses on a

fullindemnit basis? or other liabilit sustained or incurred b "*"*" Bank as a resultof"*"*" Bank accepting and acting on an "nstruction given or deemed to havebeengiven or purportedl given b the *lient, including but not limited to the *lient,the*lient handing over self; bearer cheques to the cheque pick-up ; deliver agencappointed b "*"*" Bank in lieu of the cash delivered to the *lient premiseswithout

ensuring that the %)aid& stamp of the cash deliver agenc is affi'ed on thecheque inthe *lients presence.

+. The *lient hereb authoriKes "*"*" Bank to charge the $ccount held with"*"*" Bankwith an sum of mone that is paable b the *lient, if an, in connection with atransaction carried out b "*"*" Bank including bank charges for suchtransactions in

reliance on an "nstruction.

++. The *lient agrees to compl with such securit procedure as ma beprescribed b"*"*" Bank from time to time for purpose of sending "nstructions.i. The *lient undertakes not to disclose the securit procedure to an persone'ceptto the *lient authorised representatives.ii. "f the *lient or one of the *lients authorised representatives is of the opinionor

has reason to believe that the authentication procedure ma be known b anunauthorised person, the *lient must notif "*"*" Bank immediatel.iii. "f "*"*" Bank receives an "nstruction that purports to have been transmitted orauthorised b the *lient, one of the *lients authorised representatives or another person and the *lients current authentication procedure has been used=MN"*"*" Bank ma rel on that "nstruction and shall not be obliged to make anverification for authentication purposesC andMNSuch "nstruction will be deemed effective as a valid "nstruction b the *lient


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+. The *lient undertakes to confirm in writing ever "nstruction >b sending theoriginalphsical cop of the "nstruction to "*"*" Bank?. The *lient hereb authorises that"*"*"

Bank shall be absolutel entitled to accept and act on an "nstruction prior toreceivingwritten confirmation from the *lient and that an action taken in pursuance ofthe"nstruction shall be valid even if such written confirmation is not received b"*"*"Bank.

+1. $t antime, "*"*" Bank ma give notice to the *lient, in such manner as itma deem

fit, that it shall not accept further "nstructions and that notice shall be deemed tobeeffective against the *lient on receipt of the same. $ *lient will be deemed tohavereceived the same immediatel in case "*"*" Bank sends the notice throughfacsimileor after two >+? das in case the notice is sent b post; courier.

+D. "*"*" Bank reserves the right to charge and recover from the *lient fees

along withapplicable ta'es for availing the Services at an time as it ma deem fit. #ailureto pathe charges;fees >including applicable ta'es? on or before the specified date willrender the *lient liable for pament of interest at such rate as ma be stipulatedb"*"*" Bank and;or withdrawal of the Services without an liabilit to "*"*" Bank.

+. The Services provided to the *lient is not transferable under ancircumstance and

shall be used onl b the *lient. However, "*"*" Bank shall have the right totransfer,assign or sell all its rights under this terms, shall continue to be in force andeffect forthe benefit of the successors and assigns of "*"*" Bank.

+G. "*"*" Bank shall have the absolute discretion to amend or supplement anof the


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Terms and *onditions, features and benefits offered on the Services including,without limitation to, changes which affect charges or rates and methods ofcalculation at an time. The *lient shall be liable for all charges incurred and allotherobligations under these revised Terms and *onditions until all the amounts

under theServices so provided b "*"*" Bank are repaid in full. "*"*" Bank macommunicate theamended Terms and *onditions b hosting the same on its website or in anothermanner as decided b "*"*" Bank. The *lient shall be responsible for regularlreviewing these Terms and *onditions including amendments thereto as ma beposted on the website of "*"*" Bank and shall be deemed to have accepted theamended Terms and *onditions b continuing to use the Services.

+3. "*"*" Bank ma, at its discretion, withdraw temporaril or terminate theServices,either wholl or in part, at an time without giving prior notice to the *lient. "*"*"Bankma, without prior notice, suspend the Services at an time during which anmaintenance work or repair is required to be carried out or in case of anemergencor for securit reasons, which require the suspension of the Services. "*"*"Bank shall

endeavour to give a reasonable notice for withdrawal or termination of theServices.$t antime, "*"*" Bank ma give notice to the *lient, in such manner as it madeemfit, including but not limited to, posting the notice on www.icicibank.com on theTerms and *onditions page that it shall not accept further "nstructions and thatnoticeshall be deemed to be effective against the *lient on receipt of the same."*"*" Bank ma suspend or terminate the Services without prior notice if the*lient

has breached these Terms and *onditions or "*"*" Bank learns of the death,bankruptc or lack of legal capacit of the *lient.

+0. These Terms and *onditions shall be governed b the laws of "ndia. The)artieshereb agree that an legal action or proceedings arising out of the Terms and*onditions shall be brought in the courts or tribunals at 2umbai in "ndia andirrevocabl submit themselves to the Eurisdiction of such courts and tribunals.


26/28

"*"*"Bank ma, however, in its absolute discretion, commence an legal action orproceedings arising out of the Terms and *onditions in an other court, tribunalorother appropriate forum, and the user hereb consents to that Eurisdiction. $n

provision of the Terms and *onditions which are prohibited or unenforceable inanEurisdiction shall, as to such Eurisdiction, be ineffective to the e'tent of prohibitionorunenforceabilit but shall not invalidate the remaining provisions of the Termsand*onditions or affect such provision in an other Eurisdiction.

. "*"*" Bank reserves the right to revise the policies, features and benefitsoffered

through the Services from time to time and ma notif the *lient of an suchrevisions;changes in an manner as deemed appropriate. The *lient will bebound bsuch revisions;changes unless the *lient terminates the Services.The *lient shall compl with all such terms and conditions as "*"*" Bank maprescribe from time to time for the Services availed of b the *lient. $ll suchtransactions effected b or through facilities for conducting remote transactionsincluding the internet, world wide web, electronic data interchange, teleserviceoperations >whether voice, video, data or combination thereof? or b means of

electronic, computer, automated machines network or through other means oftelecommunication, established b or on behalf of "*"*" Bank, for and in respectofsuch facilities; services offered, shall constitute legall binding and validtransactionswhen done in adherence to and in compliance with the terms and conditionsprescribed b "*"*" Bank for such facilities; services, as ma be prescribed fromtimeto time.


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28/28

Services currently offered:

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usiness Doorste! ankin"

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Date post:	04-Jun-2018
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