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Copyright © 2003 Americas’ SAP Users’ Group
Integrating Managed Services into SAP EH&S
Jürgen Schwab CEO, TechniData AG
John Torgerson Market Development Mgr., Dow Corning
May 21st, 2003
Managed Services are standardized service offerings
Managed Services can help the customer to fulfill his daily task more efficiently
The Managed Services supplier provides and maintains all elements needed to deliver the service e.g.
Tools and back-office Human resources and expertise Content
Integrating Managed Services into SAP EH&S
Use of Managed Services is increasing significantly in the last two years
HR services payroll
financial services accounting
logistic services warehousing, transport
Any non-core but essential services
Integrating Managed Services into SAP EH&S
Service ProviderService Provider
Data
chan
nel Data channel
Integrating Managed Services into SAP EH&S
Collaborative Scenario
Customer 1Customer 1 Customer 2Customer 2
Process Step 1
Process Step 1
Process Step n
Process Step n
Process Step 1
Process Step 1
Process Step n
Process Step n
Process Step 2
Process Step 2
Process Step 2
Process Step 2
Process Step 2
Process Step 2
Process Step 2
Process Step 2
Integrating Managed Services into SAP EH&S
AApplication SService PProviding
IT-focused
Delivers a preconfigured and ready-to-run solution
Provides no support for day-to-day work
Replaces inhouse IT-system
AApplication SService PProviding
IT-focused
Delivers a preconfigured and ready-to-run solution
Provides no support for day-to-day work
Replaces inhouse IT-system
Managed Service Providing
Operation focused
Delivers specialised services and the tools to connect to
Provides day-to-day support
Connects inhouse IT-system with system of service provider
Managed Service Providing
Operation focused
Delivers specialised services and the tools to connect to
Provides day-to-day support
Connects inhouse IT-system with system of service provider
Integrating Managed Services into SAP EH&S
What benefits can you have by using Managed Services
less costs (20-30%)
more flexibility
access to additional expertise
reduced liability
leaner EH&S IT implementation
Integrating Managed Services into SAP EH&S
Why does this result in a leaner and cost efficient implementation (I.)
Local rules implementation and maintenance becomes obsolete
No customisation needed for areas covered by service provider
Base Content (e.g. regulatory content, templates) is maintained by service provider
Integrating Managed Services into SAP EH&S
Why does this result in a leaner and cost saving implementation (II.)
hardware for mass updates not needed (e.g. regeneration of thousands of documents because of regulatory amendments)
Training for high sophisticated areas can be optimized (template definition)
EH&S managers notice an increased demand for Managed EH&S Services
Content Management
Regulatory Document Management MSDS Tremcard
Regulatory Online Checks Import/Export control Classifications
Regulatory Reporting
Integrating Managed Services into SAP EH&S
What creates the increasing demand for Managed EH&S Services
Cost pressure
Increased requirements due to globalization of the business
Business expanding faster than the internal infrastructure can support
Workload peaks through mergers, divestments, regulatory amendments
Shortage of EH&S experts in the labour market
Integrating Managed Services into SAP EH&S
What turns a Managed Services into integrated Managed Services
Seamless process integration between customer and service provider
Customer and supplier IT integration
Compatibility of data input and data results
Transparency of work progress and costs
Integrating Managed Services into SAP EH&S
Integrating Managed Services into SAP EH&S
What do we have to expect for EH&S within the next years
Specialised EH&S service provider
Particularly for SAP EH&S customers an increasing number of service providers
SAP EH&S will support this through connectors
Customer
Backoffice
Service provider
EH&S Processes
SAP EH&S
SAP EH&Sfor service provider
PortalEfficiency by
standardizing
Integrating Managed Services into SAP EH&S
ProductSafety
Hazardous Material Mgmt.
Dangerous Goods Mgmt.
Industrial Hygiene
OH Waste
Integrating Managed Services into SAP EH&S
ProcessKnow-how
DomainExpertise
Product Safety
Industrial Hygiene
Dangerous Goods...
ProcessKnow-how
DomainExpertise
Product Safety
Industrial Hygiene
Dangerous Goods...
IT-Center
Software Tools
IT-Center
Software Tools
Knowledge-Center
Expert Know-how (Rules)
Knowledge-Center
Expert Know-how (Rules)
SAP EH&S
Bundled offering for customer
Center of Expertise
XMLInterface
Inhouse EH&S System
Service Provider
initiate translations
store in core repository
quality management
create new phrase
create new phrase
submitsubmit
(new phrase and
order for translations)
(new phrase and
order for translations)
.
.
.
.
store in local repository
store in local repository send backsend back
.
.
.
.
.
.
.
submit totranslatorssubmit to
translators
•really new phrase?•compliant phrase?•propietary phrase
get back translations
get back translations
Integrating Managed Services into SAP EH&S Integrated Translation Services
Integrating Managed Services into SAP EH&SIntegrated MSDS Authoring
create a new recipe
create a new recipe SubmitSubmit
(components, regions,
languages)
(components, regions,
languages)
.
.
.
.
store local repositorystore local repository
send backsend back
.
.
.
.
.
.
.
(MSDS docs, indexed data)(MSDS docs, indexed data)
create country documents
classify recipe
create master document
trackcustomer context
BackofficeBackoffice
recipes, submitted
documents
phrase catalogue,
expert rules,
regulatory database,
templates, WWI- Server
Component assesment
Integrating Managed Services into SAP EH&SRegulatory Checks (e.g. import restrictions)
create new recipe
create new recipe submitsubmit
(components, country)
(components, country)
.
.
.
.store local
for shipment or
distribution process
store local for shipment
or distribution
process
send backsend back
.
.
.
.
.
.
.
(result per country,comp-
classifications)
(result per country,comp-
classifications)
interpretation
trackresult for
monitoring
classify components • inventory
• rules
Integrating Managed Services into SAP EH&S
Pricing structure of services
Initial setup costs
Transactional based pricing e.g. per MSDS per check
Demand oriented can be used for full scope can be used for product subsets
Integrating Managed Services into SAP EH&S
How can a cost advantage be achieved
By creating synergy between customers
Able to invest in special software solutions for service provider
More even and predictable workload
Overhead costs spread over a larger customer base
Integrating Managed Services into SAP EH&S
What will come within the next 12 months for SAP EH&S customers
Customers in Europe are already using Managed Services for SAP EH&S
Partners in the US are interested in offering Managed Services for SAP EH&S customers
Services will be mainly in Regulatory Compliance area
(Chemical, Automotive, HiTec Industry…)
‚Managed Service Plug In‘ for SAP EH&S will be available
Integrated Managed Services will improve your TCO for SAP EH&S
- leaner implementation- less maintenance- more flexibility
Integrated Managed Services will improve your TCO for SAP EH&S
- leaner implementation- less maintenance- more flexibility
Integrating Managed Services into SAP EH&S
Will reduce your total costs for regulatory complianceWill reduce your total costs for regulatory compliance
Copyright © 2003 Americas’ SAP Users’ Group
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Session Code: [3512]