Copyright © 2005 Primetime, Inc. All rights reserved.

A More Reliable IT Enterprise is Our Business

Today’s Agenda

• About SOS GREEN• The Benefits of SOS GREEN Services• Benefits of the Tiered Service Model• Details of the 3 Tiers • Additional Service Options• Sales Process• Q & A

About SOS GREEN

• Pre-eminent Managed IT Service Provider– “Provide organizations with predictable, business-

focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.”

• Coverage– Nationwide – Every zip code in the US– Virtually all industries– Across multiple vendor environments

• Comprehensive Services Offerings– Silver – Remote Monitoring and Reporting– Gold – Adds Helpdesk and remote remediation – Platinum – Adds Onsite support “One Call”

Downtime Cost

Downtime Illustration Example:• File server failure at a 20-user company

– For eight hours employees do not have access to their client records, forms, document assembly and email, etc

– During the course of this failure everyone can only work at 30% of the typical utilization rate

Downtime Cost

Downtime Example:• Senior company execs (10) earn $50/hour

– Utilization rate = 30%, effective Impact is $35/hour

• Associates (10) earn $20/hour– Utilization rate=30%, effective Impact is $14/hour

• Downtime Incident Cost Calculations:– 6 hrs of technician time to fix the server: $600 – 70% utilization loss10 execs’ for 8 hrs: $2,800 – 70% utilization loss10 assoc’s for 8 hrs: $1,120

TOTAL COST OF ONE DOWNTIME INCIDENT: $4,520

Benefits of Managed Services

• Significantly improved overall system reliability and performance– Prevents issues, reduces downtime impact and duration

• IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’

• Predictable network and system management costs• Improved security

– Minimize risk of intrusion, data theft and lost productivity• An One-Stop-Shop for outsourced IT management solutions

– One call regardless of the system or problem.– You get experts, on the phone and dispatched when required, who

can accurately diagnose issues– Puts your day to day focus on your core competence and not your

network

Benefits of Tiered Service Model

Platinum

• Enterprise Monitoring • Endpoint Security (ESM) • Asset Reporting• Performance Reporting• Remediation Notification

Silver

Gold

• Remote Maintenance• Remote Remediation• Inbound Helpdesk Support• Trouble Ticketing

• Onsite Technicians (as req)• Preferential Scheduling• Continuity of Support• Single Point of Contact• Multi-site Support

+Silver

+Gold

+Silver

Silver – Remote Monitoring

• Remote Monitoring Services Solution:– 24x7 monitoring of your local and cloud systems, key

devices, applications and IT resources– Rapid diagnosis using monitoring data– Instant notification via email to YOUR designated contact– Remote Maintenance of your Security– Comprehensive reporting and analysis of systems,

resources and issues– Greater transparency into IT performance and planning

• Addresses:– Network and server stability– Security services– Desktop services– The need to manage in a Cloud environment– Your ability to plan for functionality and capacity

Silver - How It Works

•24x7 Performance MonitoringContinuous monitoring of selected devices and applications for; performance, predictive failures and trending, alerts us to impending problems and allows for thorough analysis of issues. You have the information to foresee many disruptive incidents and act to reduce remediation times.

•Security ServicesSecurity configuration, firewall management, policy enforcement, antivirus, anti-spam, vulnerability scanning and other security services. Giving you a secure perimeter, safe data and an ongoing and adaptive IT security plan.

•Rapid Diagnosis and NotificationUsing all this monitoring data we are able to quickly and accurately identify issues which you are then notified about via email. This gives you the opportunity to act quickly, as well as build data for trending and analysis.

Customer Enterprise

Reporting

For technology that supports business services we offer the

following types of reports–Asset Management Reports–Incident Reports –Service/Device Availability Reports–Monthly Executive Summary Reports

This allows you to plan and make better decisions regarding–Hardware–Operating systems–Applications–Network environment–Areas to make changes

And finally to come full circle and link IT performance to businessImpact.

Gold – Remote Maintenance & Remediation

All the benefits of Silver PLUS• Remote Maintenance of your

− Network (Localized or Cloud)− Servers− Workstations− Peripheral devices

• Remote Support through − Access Controlled Remediation− Helpdesk

• Addresses:− Regularly scheduled, remote maintenance of networks,

servers, workstations and peripherals.− Your ability to plan for any necessary maintenance

downtime. At YOUR convenience.− Remote remediation− Scalable Helpdesk for centralized support− Trouble ticketing and problem resolution monitoring

Gold - How It Works•Scheduled Maintenance Regularly scheduled activities on servers, desktops as well as other devices and applications allows for fewer downtime incidents and greater stability.

•Remote RemediationThrough remote access many of the unforeseen or emergency failures can be diagnosed and fixed without you having to do a thing. That means more of your valuable time available to focus on your business and not on managing and trouble shooting IT issues.

•Helpdesk - Remote SupportAvailable during business hours allowing your team to get quick answers to their questions and get on with their business.We also offer scalable solutions in the form of prepaid support packages. You can use for onsite service at a discounted rate available only to Gold customers.

Customer Enterprise

Help Desk

Statistics

• Over 500 calls per day handled

• 75% First time resolution

• Average Speed to Answer < 2 minutes

• Abandon Rate < 3%

Platinum – One Call Does It All

All the benefits of Silver and Gold PLUS• Onsite Maintenance

– Certified Technicians responding to your needs.– Continuity of Support– Preferential Scheduling

• Addresses:− Predictability of Costs− Expert Helpdesk Support− Knowledgeable, certified technicians prepared to deal with

your particular issues− Fast response times and early diagnosis reducing downtime

Platinum - How It Works

•One Call Does It ALL

For the truly outsourced IT department, provides Helpdesk support coupled with our ability to remotely access and perform remediation tasks.

PLUS the benefit of included onsite technical support should that become necessary.

You get a single point of contact through our National Network Operations Center and when you speak to a support representative or that Technician arrives you know they’ll be professional, knowledgeable and certified to deal with your IT issues. No matter how far an issue escalates we’re there to monitor your trouble tickets through to the end with a seamless line of support and communication.

It’s fast, unlimited, expert support, without the worry of huge overages or more headcount.

Customer Enterprise

Comprehensive Coverage Area

United States

• Vast coverage area; Largest white space coverage

• Serving every U.S. Zip Code

• Servicing Alaska & Hawaii

• Covering Puerto Rico & Guam

• More than 32,000 unique locations serviced last year

Customer Satisfaction

Measured on 1 – 5 scale

Attained 4.89 on all service over the last 6 months

Next Steps

• Technology and business IT assessment• Solution proposal• Contract acceptance• Begin service