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1 Copyright, © 2006, eePulse, Inc. the measure of your success Valour Pulse™ Valour defined: Strength of mind and spirit that allows one to conquer danger with firmness
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1Copyright, © 2006, eePulse, Inc.
the measure of your success
Valour Pulse™Valour defined:
Strength of mind and spirit that allows one to
conquer danger with firmness
2Copyright, © 2006, eePulse, Inc.
the measure of your success
Valour Pulse
● 15 quantitative questions
● 4 open-ended comment questions
● Developed from a stream of research that focuses on what predicts long-term firm performance and individual high performance
● Theory defined Valour; empirical research validates the metrics
3Copyright, © 2006, eePulse, Inc.
the measure of your success
Valour is an acronym for 4 key metrics
● VAL = value, we assess whether people think they are valued by their manager and peers
● O = sense of ownership, do employees have a sense of ownership in their job and company
● U = sense of urgency, are employees moving forward at a healthy pace and performing
● R = rewards, are rewards fairly distributed vs. are there enough
4Copyright, © 2006, eePulse, Inc.
the measure of your success
The 15 Valour Questions
5Copyright, © 2006, eePulse, Inc.
the measure of your success
How Valour is different from other culture, engagement, satisfaction surveys
● Research comes from work in sales and marketing on what causes people to change behavior (buy something), and the answer does not lie in satisfaction. In other words, raising value, ownership, and rewards alone will NOT improve firm performance.
● You have to raise and balance Urgency with Value, Ownership, and Rewards.
● Balance is key to long-term success.
● Satisfaction alone can drive an organization downward because a little “friction” is needed to move forward.
6Copyright, © 2006, eePulse, Inc.
the measure of your success
The key differentiator from other surveys: The 2 x 2 model
Low Urgency High Urgency
High employee value,
ownership, rewards
Low employee value,
ownership, rewards
7Copyright, © 2006, eePulse, Inc.
the measure of your success
Subgroup analysis is compelling
Operations is doing well; 49% in high performance group and only 0% in the resisting change group. However, sales and
marketing is not doing as well with 14% in the resisting change group and only 19% in the high performance group.
8Copyright, © 2006, eePulse, Inc.
the measure of your success
Open-ended comment data● Four key comment questions provide tactical
data for managers so that they can take action immediately to improve performance
● Auto categorization of comments and eePulse’s proprietary technology mean you can deliver results to managers the day after your Valour Pulse Dialogue closes. By giving data to managers right away, they can’t deny the data; this drives real-time action.
9Copyright, © 2006, eePulse, Inc.
the measure of your success
Valour and Energy ● Measure ‘sense of urgency’ on a more frequent basis (U from valour)
● Urgency at the “culture” level translates to individual energy at work
● Measure frequently (weekly, bi-weekly, monthly) because energy fluctuates● Goal is to optimize energy thus not “use up” the employee energy
● Management takes action based on data because it’s real-time and tactical data
● Managers make employees feel more valued; enhance sense of ownership; employees say being given “voice” through regular dialogues is a reward
10Copyright, © 2006, eePulse, Inc.
the measure of your success
Energy Pulse™
11Copyright, © 2006, eePulse, Inc.
the measure of your success
Results: Real engagement
•From Welbourne, 2005, 2003; •Welbourne, Johnson, & Erez, 1998
the measure of your success
Optimizing energy and valour drive the right mix of core job and non-core job behaviors. Non-core job behaviors drive long-term competitive advantage.
12Copyright, © 2006, eePulse, Inc.
the measure of your success
ROI and proven results
● $1 million in savings in one month
● $17 million ROI on 10-month project
● 26% reduction in turnover in 6 months
● Stock price increase after 6 months for new leader
● Patient satisfaction and customer satisfaction scores increase
● Survival of manufacturing plant due to increased safety, quality, and output
13Copyright, © 2006, eePulse, Inc.
the measure of your success
Data and Dialogue Driven Leadership™
DATA DIALOGUE
ACTION RESULTS
Call to learn more about eePulse’s leadership solutions
1-877-377-8573
