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Copyright 2007, Information Builders. Slide 1 So You Just Bought WebFOCUS… Dan Schultz Director June, 2008
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Copyright 2007, Information Builders. Slide 1
So You Just Bought WebFOCUS…
Dan SchultzDirector
June, 2008
Copyright 2007, Information Builders. Slide 2
The Reality of the Situation
Who Are Our New Customers?
Copyright 2007, Information Builders. Slide 3
“Typical” New Customer Profile
Usually a commercial account that is less than $1B This “market” has been ignored by the megavendors The need to expand business is prevalent among them Business problems to solve are clearly identifiable Those business problems are with information delivery A small number of people are available for delivery
New Customers provide some unique challenges… They don’t pay up front for things they don’t need today They don’t have the resources available They do have a deep desire to be productive quickly They require just as much attention to be successful
Copyright 2007, Information Builders. Slide 4
Recipe for Success?
Getting Started Quickly and Successfully
Managing Rapid and Sustainable Growth
Keeping the Momentum and Avoiding the “Hype” Cycle
Managing Vendor Relationships and Creating Partnerships
Copyright 2007, Information Builders. Slide 5
Copyright 2007, Information Builders. Slide 6
Getting Started Quickly
Tips on Getting Started Quickly
Build a Timeline Early Software Acquisition and Installation On Site Resources from Information Builders Application Project Plan and Delivery Plan
Build Flexibility into the Planning Contingency Planning is part of good planning Limit the Surprise – Expect Anything
Don’t Assign Blame, Assign Resolution
Copyright 2007, Information Builders. Slide 7
WebFOCUS Installation Planning Tips
Answer the hard questions BEFORE installing ANYTHING!Read the manual(s)Create a plan
Make it separate Make it specific Make it unique
Allow enough timeAsk for help Infrastructure
Understand it!
Copyright 2007, Information Builders. Slide 8
Business Intelligence Application Planning Tips
Identify a real business problem and a real solution! Identify all tasks required to solve the problemDon’t be afraid of project planning software… or ExcelCreate dependencies and accountabilitiesUse “traditional” IT development disciplines
Unit testing – Test the components Integration testing – Test the application with others Acceptance testing – Have others test the application Post Implementation Reviews – Learn from good and bad
Don’t be afraid to make mistakes or ask for help!
Copyright 2007, Information Builders. Slide 9
Contingency Planning – What Could Go Wrong?
Always have a Plan B for all plansTechnical issues…
Hardware not available, back ordered Security not correct Connections not in place
Application Development issues… Priorities change on application and/or resources Some feature/function not working properly Test environment(s) not working properly Dependencies not fully understood
Copyright 2007, Information Builders. Slide 10
Copyright 2007, Information Builders. Slide 11
Managing Rapid Sustainable Growth
What WebFOCUS Really Is About…
Copyright 2007, Information Builders. Slide 12
It’s a Matter of Systems
Copyright 2007, Information Builders. Slide 13
Systems have to be configured properly to start Systems have to be continually monitored and tuned
As Business Intelligence continues to expand… Systems may need to be upgraded or even… New platforms must be explored
New opportunities will show needs for integration and deeper understanding of interrelationships
It’s a Matter of People
Copyright 2007, Information Builders. Slide 14
People are the “wildcard” with Business Intelligence People Management = Expectation Management Expect to Exceed Expectations!
When exceeding expectations: Control the response Direct the energy
Tell your friends! Find more advocates in your organization!
It’s a Matter of Processes
Copyright 2007, Information Builders. Slide 15
Processes are often the most difficult to change Processes involve systems and people
Successful implementations result in new processes
Be open to process change For Development For Consistency
And Why Not… For Profit?
Copyright 2007, Information Builders. Slide 16
Keeping the Momentum –Avoiding the “Hype” Cycle
Application Life Cycles – What is Happening?
A typical application life cycle looks like this…
IS DAN AN ARTIST?
Applications were designed to solve a business problemApplications were not designed to be thrown awayApplications provide job security for lots of peopleBut Something is Happening…
Copyright 2007, Information Builders. Slide 17
Technology Life Cycles – What is Happening?
The life cycle of technology looks like this…
HE’S DEFINITELY NOT AN ARTIST!
Advances in technology have radically altered organizations “Hype” cycles for technology have become commonOrganizations now face a balancing act to stay “current”A dichotomy is created…
Copyright 2007, Information Builders. Slide 18
Applications v. Technology – Competition?
Between Applications and Technology There is a need to continue to solve business problems There is a need to stay current in technology
The new life cycle, combining them, should look like this…
BUT HE SURE CAN GET HIS POINT ACROSS ON THAT WHITEBOARD!
Technology decisions MUST consider applications Let the fight to stay “current” rest with your vendors!
Copyright 2007, Information Builders. Slide 19
Copyright 2007, Information Builders. Slide 20
Managing Vendor Change –Creating a Long Term Partnership
Partnership is Lost by Technology Providers!
What’s hard to understand? People buy from people People get support from people People are what make companies good, and great
Technology providers are in consolidation mode This isn’t necessarily a bad thing However, the emphasis on people decreases
Technology is NOT a replacement for good service
Copyright 2007, Information Builders. Slide 21
Tips on Creating Partnerships
Customers must insist on a Partnership with the vendor(s) Partnership means both parties have some “skin” in the game However, it forces the customer to admit s/he isn’t always right!
New Rules change the partnership landscape The days of long, martini lunches and golf are gone Forces us all to reinvent what partnership means
Information Builders is committed to partnership with every single one of our customers on mutually agreeable terms
Copyright 2007, Information Builders. Slide 22
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