Copyright © 2008 Affiniscape. All rights reserved. RECONCILIATION ROUND UP How to rope in credit...

Copyright © 2008 Affiniscape. All rights reserved.

RECONCILIATION ROUND UPRECONCILIATION ROUND UPHow to rope in credit cards for your association.How to rope in credit cards for your association.


What does AMS do?

A merchant account simply means that your association can take not only Visa and MasterCard credit and debit cards but also American Express and Discover. The associations can also take debit and check cards as a form of payment.

How it Works


Looks pretty easy doesn’t it? 99.9% percent of the time payments run through the system without any problems and the funds are deposited directly into the association’s local checking account

We will talk about the .1% that goes wrong a little later in the presentation!

Goals of this Session

1. Teach you how to reconcile your bank statements in under 24 hours

2. Share a few war stories about reconciliation

3. Show you how to use the reporting in Plug N Pay in order to handle member questions, returns, duplicate transactions etc quickly and painlessly.


What is Plug N Pay?

Plug N Pay is like a credit card machine on the internet for your association. They are responsible for handling the security during a credit card transaction and storing the credit card number.


Plug N Pay Basics

How to Run a Sale

How to Process a Void or Return

Reporting


www.plugnpay.com


I call this blue background “Home Base”. Every time you log into PNP you will see this Admin Screen.

How to Run a Sale


The fields that you absolutely, positively must fill in are:

Billing address Zip code CVV (card

verification field)

By entering in these fields you will get the best pricing from Visa and MasterCard because you are helping them to cut down on fraud on the internet.

How to run a Void or Return


When you click on the Transaction Administration Link you are taken to this screen that gives you the ability to run a report and run a void or return without typing in the entire credit card number again.


Once you click on the blue transaction ID number you are pulled into a new window where you can click on either the VOID or DO RETURN button.

How to run a Void or Return

Now on to the Important Stuff

REPORTING

How to reconcile to your bank statement


Start at Home Base


You are going to click on the link for Transaction Administration.

Step 1: How do I access the report?


You may access the report by clicking on the Transaction Administration link.

You will be pulled into a new window and there is a blue bar on the left hand side.

Scroll down the page until you see <Review Batch> in the blue bar.

Using the Review Batch Report

Set the date range that you would like to reconcile.

A batch report can be displayed on the screen or downloaded to excel that shows the total amount batched for the day.

The report generated shows a batch amount for each day that you had transactions.


Setting the Review Batch Options

Scroll down to the middle of the report, check to Display Account Code Info, and the click the Review Batch button



2007 Review Batch Report

In 2007 we rolled out the review batch report that contained a manual description, Affiniscape transaction ID, and most importantly a DESCRIPTION!

Great News for Trade Organizations!


This year we added the COMPANY field to the payment page so you can now track payments!

AMS continues to improve the credit card processing experience for our partners by improving the one area that matters most- REPORTING!

2008 New and Improved Review Batch Report2008 New and Improved Review Batch Report


In 2008 we added the Company name field to the report for our trade associations that do not track individual members.

Tips and Tricks

What could possibly go wrong?

Duplicate Transactions

Balancing Credit Card Deposits

Email Confirmations

Common Error Messages in Plug N Pay


Duplicate Charges

Why do duplicates happen on the website?


We do gray out the submit button while the payment is processing so your members do not click the submit button multiple times.

Danger! The Back and Refresh Buttons!


Why do duplicates happen?


Fees: Monthly vs Daily

For our association partners the bank gives us special deposit consideration. All AMS accounts are set up to deposit the full dollar amount of the sale into your local checking account. For example, if the association processes $1000 on the website, then the bank will deposit $1000 into your local checking account.

The second option for paying credit card fees is out of each individual batch, which makes reconciliation much more difficult. If your account is set up this way and you would like to have that adjusted please let us know at the end of the session.


Email Confirmations for Payment

There are several settings that control email confirmations on the Affiniscape website and also in Plug N Pay. If you are not receiving your email confirmations in Plug N Pay you may fix the setting under the Email Management link.


Common Error Response on PNP

Now we are going to walk through some of the common error messages that you may encounter. Most of the transactions go through as “Success” which is what we like to see.

The next few slides answer the status response of Problem or Bad Card that you may see in the payment admin section of 24x7.


Error Code 58: Transaction Not Allowed to Terminal

This error message is generated when a client is NOT set up to take American Express. The two most common issues is that an American Express account may not exist for the association or it may not be activated in all systems.


Luhn 10 Error

This means that the credit card number was typed in incorrectly. There is an algorithm used to generate credit card numbers and if the card does not pass this basic test than the card is declined.

Solution: I advise clients to double check the number. This is more than likely caused by a data entry error or the infamous “fat fingers”.


05 Do Not Honor

This is a generic decline message. The credit card companies do not tell us why the card was declined. All that we know is that this transaction is not going through.

Solution: I would recommend waiting another day and try the transaction again or calling for another form of payment.


Introducing our HELP section!


If you need HELP with online payments answers are a click away! Our FABULOUS HELP section will walk you through common questions such as how to run a return or a void.

Questions? Comments?

Janelle Benefield

866.376.0950 x 6971

[email protected]

www.affiniscapemerchantsolutions.com


Date post:	26-Mar-2015
Category:	Documents
Upload:	xavier-campbell
View:	217 times
Download:	0 times

Copyright © 2008 Affiniscape. All rights reserved. RECONCILIATION ROUND UP How to rope in credit...

Documents